8818 comments found.
My New ticket is #Z58528，elementor doesn’t work，Please help me
I have solved the elementor problem，But I need your help with another problem
Hello,
Thank you for reaching out!
We have assigned your ticket to our agent and you will get updated soon.
Kind regards
Hi,
I have recently updated the theme and I have realised that the phone number is missing in the header as you can see here https://tinyurl.com/yu7l89wm How could be fixed this issue?
Thanks
Hello,
Thank you for reaching out!
The header part of the theme remained unchanged after recent updates: http://joxi.ru/brRx3wZC8xZVy2
We assigned your ticket to our agents for detailed investigation.
Kind regards
There is no easier war of going back to the same ad except clicking on the back browser button https://prnt.sc/hqoBHhuRe_5h Can we a button like this (https://prnt.sc/QFt5wGdUe5R-) that can easily be clicked on by the user to quickly go back to same ad rather than having to go and click on the browser back button?
Hello,
Thank you for reaching out!
There is a built-in button to close a single listing gallery ( http://joxi.ru/zAN3KwWIw3qRVr ) when you hover the image.
Kind regards
I just seen it. Thanks. Those buttons as hidden when in Admin. They are hidden by WP admin bar
You should improve on the photo/image upload speed. Even on your demo, it takes too long to upload even light images
Hello,
Thank you for reaching out!
The image uploading step on the Add listing feature in classified demos will be optimized in feature updates. We have tasks in our roadmap to optimize the process.
Kind regards
Location taxonomy missing. Also all contact forms are annoying. Please work on your on inbuilt contact forms and/or chat system
The location taxonomy is so needed by theme users. You see how people are requesting this. I have made several requests on your new feature suggestion page https://prnt.sc/kOSip4-qgbqb
A user can not browse cars by LOCATION.
Hello,
Thank you for reaching out!
Contact forms on Single listings and dealers’ profiles are built with the Contact 7 plugin You can create your own contact forms by editing them.
In theme options you can enable the “Search by Location” feature:
Kind regards
But are you planning to include “Location” as a taxonomy? So many people are requesting this feature. I including. I have been requesting since I bought this theme. Also, this https://prnt.sc/gu5c_pQZSIWQ used to work with Google maps giving location suggestions. What happened to it?
Hi,
Can I show listings for a specific location for their category, like: www.abc.com/category/location/
AND
Listing dedicated page like: www.abc.com/category/location/Listing-Title
Is it possible ?
Hello,
Thank you for reaching out!
By default, there is no option to display listings from selected categories.
All published listings can be filtered by taxonomies on the inventory page only:
https://motors.stylemixthemes.com/inventory/
In theme options you can enable the “Search by Location” feature:
Kind regards
Hello,
Great theme!
I have a question about compare feature.
Is there any way to select what fields( items ) I can put them on comapre list? And also I need to change the order of compare fields ( items ) such as taxonomies or some custom fields.
Because we don’t need to add some of fields ( years, brand ..etc ) and we need to add some of another fields to be comapred.
If you have please give us the doc or video tutorial to have a look.
If not, please also give us the details. how we can select the compare fields ( items ), taxonomies or the terms.
Thank you,
Hello,
Thank you for reaching out!
The new items for the Compare page can be added by adding new listing categories. The categories with “Use on single car page” will be available for comparison: http://joxi.ru/YmE54wMsL57Ylm
You can reorder listing categories by simple drag and drop.
From the link below you can get a detailed manual about listing categories:
Kind regards
Hi, Two days ago I have submitted a new ticket #Z57969 about an issue with the listing filter on mobile device but no reply yet. I am before the project’s delivery and this error has occurred and I have no idea how to fix it. Desktop listing filtering is ok but when it comes to mobile, it does not work. Many thanks in advance for checking it out.
Hello,
Thank you for reaching out!
The ticket assigned to our agent and you will be updated soon.
It seems the filter not responding on mobile view due to caching system. To ensure that, please check inventory page in incognito mode.
if problem persists on desktop view, try disable third-party plugins which are not included in theme package.
Kind regards
Hello, Thank you for letting me know. I checked it with the incognito browser on mobile but the issue still persists. The website does not have any active 3rd party plugins except of Yoast SEO. I will await any further updates in the ticket thread. Thank you for checking it out.
Hello, is there any update about the issue? I have not received any answer yet through the ticket I have submitted 6 days ago.
Due to queues in our support system response time is delayed.
Our agent is working on your ticket and will get reply soon. The site URL (wp-admin) is not accessible, please provide correct details on your ticket for further investigations.
Kind regards
Thank you for notifying me about that. The access is available now so you can access the Back Office.
Hello again, I have just tried to submit an update to the ticket but get a server error when I try to post the message as you can see here: https://prnt.sc/tCUYU-B7gecV I will write it here instead.
Yesterday, I updated the theme to the latest version that you released several days ago and on top of the issue I was writing about the ticket n. #Z57969 I received a new error with the code 500 in /var/www/html/wp-content/plugins/motors-elementor-widgets/inc/MotorsApp.php on line 150
here is the screenshot of the whole error when I turned on wp debug: https://prnt.sc/gsBbqFNBexYU
This new error prevents me to modify the layout on the website and many other things so please, check it out as soon as it is possible and I will appreciate any feedback. Due to this I cannot even modify the elementor layout.
Hello,
I worked on your site and detected 50 error occurred when WooCommerce plugin is disabled. I enabled the plugin to edit pages with Elementor.
We are studying the case with developers and fix will be available in one of the upcoming theme updates.
Kind regards
Okay, thank you for letting me know. In this case, I can not help but ask when to expect the approximate update. Is it going to be a matter of days, weeks or longer? Thanks in advance for letting me know.
The fix will be released within a month.
Is there a way you could temporarily fix it on my website? Unfortunately, it is not possible to wait so long for my client. We purchased your theme by thinking that the basic functionalities, like the filter both on mobile and desktop, would be functioning correctly. As you also can understand, this is major for a listing/directory theme; if the filter is not functioning, it’s losing the meaning of buying the theme itself. Otherwise, I would be forced to ask for a refund because the theme doesn’t work the way it should and you are not promptly fixing it.
Hello,
The error that occurred while editing the page with Elementor has been fixed by developers. It will be released in an upcoming theme update.
Please, open a ticket in our system, and our agents will provide Hotfix.
Kind regards
Hi there! Please check my reply to ticket #Z58775 and provide a fix compatible with Elementor Pro. Disabling Elementor Pro is not a fix. I’ve purchased your theme because you wrote on your page that your theme is compatible with Elementor Pro: https://d.pr/i/I5uxX6.
It’s very urgent now! I contacted you about this issue on Oct 17, 2023 and it hasn’t been resolved yet. It’s a major issue for a directory/listing theme.
I look forward to hearing from you soon!
Thanks!
Hi again! I’ve replied to ticket #Z58775. The issue was there before the latest two updates of Elementor Pro (I reported it on October 17, 2023), so it’s not related to their latest update, as you reported in your ticket reply. Here is the changelog of Elementor Pro https://elementor.com/pro/changelog/.
Please fix the issue in a timely manner. It’s been 23 days I’ve been waiting for this essential feature to be fixed. Thanks!
Hi there, I forwarded you a refund request because unfortunately the problem after 27 days has not been fixed. The filter on mobile devices is still malfunctioning/not working properly when used with Elementor Pro, a plugin that it’s marked as compatible on your Motors theme page on Themeforest.
I look forward to hearing from you soon.
Regards
Hello,
Your requests is under the review and we will contact you in support platform and by email soon.
Kind regards
Hi, hope you are fine. Are you updating WPBakery to version 7.1 soon ? It came out the 3rd october with many fixes. Would be great to have it in next motors update. Thank you
Hello,
Thank you for reaching out!
The upcoming theme update will include the latest version of the WPBakery page builder.
Kind regards
Thank you very much 
Hi, so WPBakery plugin was not updated to 7.1 in Motors 5.4.23. Have you included it in yesterdays update 5.4.24 ? Changelog does not mention update of WPBakery plugin. Also, is Motors 5.4.24 compatible with WP 6.4 ? Thank you
Hello,
The theme is compatible with WordPress 6.3.x and WPBakery 7.0.
A compatibility update with 6.4 and WPBakery 7.1. is underway and will be reflected in the theme changelog:
https://docs.stylemixthemes.com/motors-theme-documentation/changelog
Kind regards
Hello good I have a new client who asks me to update his website. You have CAR DEALER in version 1.0.7 (with WP BACKERY) and I see that this website has been neglected for a long time (5.4.22) In fact I want to move it to ELEMENTOR. My question is: When installing the new version of the theme, I imagine that I do not lose the information about the cars that I have in the system, right? On the other hand, regardless of whether you have to rebuild the pages with Elementor widget, is the process very difficult? Could I encounter many additional problems because there are so many differences between versions?
I would need that information before I start buying it or looking for other alternatives.
Thank you so much
Hello,
Thank you for reaching out!
Your client did not update the theme for a long time and missed very important updates. In such kind of situations, we highly recommend creating the Staging copy of the site. In staging you should:
- Update the theme to the latest version;
- Activate theme with purchase code;
- Update bundled plugins to the latest version.
After the updating process previously created listings and content will be saved.
Unfortunately, there is no option to move an Elementor demo without losing data. You can install a Theme from scratch on staging and import content from the old site with WPbakery.
Kind regards
how are additional vehicles added, can taxonomies be added, in which WordPress table is information about entries stored?
Hello,
Thank you for reaching out!
New listing categories can be added from Dashboard > Listings > Listing Categories section.
The entries are saved in the wp_terms, wp_termmeta tables on database.
Kind regards
e it is possible to add in the wp_posts table, and additional information is store in the wp_postmeta table
It requires involving web developer to customize theme templates
Kind regards
Hi there, i really want to buy your theme because it seems to have everything i just have 2 small questions because im not sure about these options.
Is there the ability for the end user to save their searches? so not cars but the actual search ?
and when creating a new listing type can it be any new vehicle like campers or big rig trucks? and if so how does that then work with the search form?
Thank you so much cant wait to get the theme!
Hello,
Thank you for reaching out!
1. Currently there is no option to save search parameters by users.
2. When a new listing type creating new listing type, it will be added as an additional tab to the search form:
https://motors.stylemixthemes.com/elementor-classified-five/
The search results will be displayed on the Inventory page of the selected listing type.
The listing type can be Trucks or other vehicle types, there is no limitation.
Kind regards
“After installing the Elementor Pro plugin to edit my theme, I noticed that all the theme blocks and elements have disappeared. Could you please advise me on how to address this issue? Additionally, I’m having difficulty editing the footer and header of the theme with the Elementor plugin. Can you provide guidance on how to customize these sections?”
Hello,
Thank you for reaching out!
Your ticket has been assigned to an agent in our support system. There you can provide more details about the issues that you are facing with Elementor Pro for further assistance.
Kind regards
I wanted to follow up on my previous message regarding Ticket. I understand that your team is dedicated to providing excellent support, and I appreciate your attention to this matter.
It has now been six days since my initial report, and I have not received any updates or assistance regarding my issue. I understand that support requests can take time, but I would like to kindly request an update on the status of my ticket and when I can expect assistance. The problem I’m facing is impacting my ability to use Elementor Pro effectively, and I’m eager to resolve it as soon as possible.
If there is any additional information or details you need from me to expedite the resolution process, please don’t hesitate to ask. I’m more than willing to provide any necessary information to help you assist me better.
Your prompt attention to this matter would be greatly appreciated. I value your product and the support it comes with, and I’m confident that we can work together to resolve this issue.
Thank you for your time and consideration.
Hello,
Our agent replied to the ticket on Thursday and asked for site credentials for further investigations if the problem persists with Elementor.
Please provide details on our support system with screenshots. Agents will create tasks for developers to fix conflicts after reviewing the details.
Kind regards
I submitted a new support ticket with the reference number #Z58328 three days ago. However, I have not received a response yet. I was anticipating a higher level of customer service after my purchase.
We assigned a ticket to the agent and the case will be reviewed soon. Please disable two-step authentication and provide FTP access to enable debugging on your site.
Kind regards
i’am already disabling two-step authentication ..how can i provide you FTP access?
We are receiving the following message (http://joxi.ru/DmBYV9PH63XWxr) while trying to access to your dashboard.
Please provide FTP credentials on your ticket directly. Our agent will review the case as soon as possible.
Kind regards
“I have attempted to update the theme, but unfortunately, it is still not functioning as expected. How can I share my cPanel credentials with you?”
I am writing to express my deep concern regarding the lack of response to my recent inquiries and support tickets. It has been a rather frustrating experience, and I am seeking a resolution to the issue I have been facing with the theme I purchased from your platform.
As per your previous messages, I was instructed to update the theme to potentially resolve the problem I encountered. I followed your guidance promptly, but unfortunately, the issue still persists. I provided this update in the support ticket as per your request. However, I have not received any response or follow-up to address the ongoing issue. It has now been four days since I submitted my response.
I purchased this theme based on your assurance that it is fully compatible with Elementor. Regrettably, it appears that this is not the case. To make matters more challenging, I invested in Elementor Pro to enhance the customization possibilities. Yet, I find myself unable to achieve the desired results due to the persisting issue.
I kindly request urgent assistance to resolve this matter within the next 72 hours. If the problem remains unsolved beyond this deadline, I will have no choice but to request an immediate refund. I believe this to be a fair course of action given the circumstances.
I trust that your team will take my concerns seriously and work diligently to provide the necessary support and solutions. I look forward to a prompt response and a swift resolution to this matter.
Thank you for your attention.
We understand your frustration regarding the theme.
The Comments section of the Item is public. Please share cPanel credentials on your ticket and our agent will review the case as fast as possible.
Kind regards
Hello, in our website home page we have added image categories widget, but it is not working www.naijamotorworld.com. Only the title is visible in the homepage now, but in the edit elementor page, we can see the categories.
Hello,
Thank you for reaching out!
Please navigate to the Dashboard > Listings > Listing categories section and enable “Use images for this category” for selected categories:
Then, you should upload images for taxonomies.
Please note that the taxonomies that were not assigned to the listings will not be displayed.
Kind regards
thank you, let us check it
Hi, presale question! Does this use Elementor widgets to build out the Single Listing pages and the Shop All pages? How are they customized? Please lend me some insight, thanks!
Hello,
Thank you for reaching out!
The Single listing template is built using our custom widgets for Elementor.
You can try the theme on Sandbox for further investigations:
https://motors.stylemixthemes.com/elementor-dealer-one/home-page-three/
Kind regards
Hi, I purchased this theme yesterday and installed it but it seems extremely slow. Even GTMatrix gives errors. Can this be fixed? I was also surprised to notice that the car rental template does not support elementor. Thanks to advisee at the earliest
Hello,
Thank you for reaching out!
The integration of Elementor with the Rental One demo is currently being developed and will be included in future updates.
Site speed depends on several factors from Server speed to a network connection.
Using a Content Delivery Network (CDN) can help speed up loading times for all your visitors.
I can recommend two useful plugins for Website Speed Optimization compatible with the Motor Theme. The plugins are Autoptimize and WP Super Cache.
Kind regards
I have tried all the options you have recommended but no luck. My hosting provider is namecheap and I cannot change the hosting to another. May I request for a full refund of this theme please?
Please be informed, comments is only for technical and pre-sale requests. If you want a refund you can always send a request from your Envato profile page. Or you can use this direct link –
https://themeforest.net/refund_requests/new
Kind regards
Hello, we purchased the theme, but can’t we list the boats we want on the home page? We can only list the special offer boats? We couldn’t find any solution.
Hello,
Thank you for reaching out!
The “STM Featured Boats” widget displays listings marked as “Special”.
Kind regards
I have the theme with the classified listing demo made with WPBakery. I would like ti update the theme and use Elementor builder. I can’t find any documentation on how to migrate from WPBakery to Elementor. Is it possible to migrte without losing all data?
Hello,
Thank you for reaching out!
By default, there is no option to migrate the WPBakery integrated demo with Elementor without losing data.
You should create a separate staging domain and import the Elementor integrated demo. Then listings should be migrated from the old site.
Kind regards
Note:: I submitted ticket 3 days ago and still get no reply!!!
Hey I am using motor theme on my website(https://cargora24.de).
But I want to add Brands name or any custom fields in search tab under car listing type on homepage, when doing it from backend, I add all name, slug and taxonomy lists by clicking on 3 lined icon.
After adding it, when I add on front page firstly it does not appear (as shown in 1st screenshot). Secondly, if let say it appears then when I select to add it, after updating I go to open page and can see when I select that categories then its taxonomies or values does not appear.
Let say I am adding brand names, and i added all the name for brand form admin side and then added on homepage. But when I do click to select brand, it list never comes in where user will select his desired brand for car. (see screenshot).
Most importantly whenever I add any feature for search tab it list does not appear at all.
I paid for the theme, so tell me why its not working??
Hello,
Thank you for reaching out!
The ticket was assigned to the agent and you will get an update soon.
The created taxonomies are not assigned to the listings (http://joxi.ru/J2bz0wqUMKLpK2). Empty taxonomies are hidden in search forms by default.
Kind regards
Presale question: Does Elementor work with your Boat dealer demo?? https://motors.stylemixthemes.com/boats/
Also, is there a plugin you suggest so that customers can print the page of a boat listing? https://motors.stylemixthemes.com/boats/listings/2003-alison/
Lastly on the boat demo: The boat comparison feature on the boats inventory page does not work, it links to #... is that just on the demo? See this page; https://motors.stylemixthemes.com/boats/inventory/
Hello,
Thank you for reaching out!
The Elementor Page builder is not integrated with the Boats demo yet. It is currently available for Dealership 1 and 2, Classified 1-4, and Multi listing demos.
There are several plugins that help print pages, but we did not test them for compatibility with the Motors theme.
The Comparison button failed to function because of caching. Please try again after clearing the cache.
Also, I recommend trying the Dealership One demo on our sandbox:
https://motors.stylemixthemes.com/elementor-dealer-one/home-page-three/
It is integrated with Elementor and includes a PDF Brochure option for a single listing. You can directly upload a PDF to the listing.
Kind regards
Just want to confirm >> “Dealer 1” can be used for a boat dealer? So, The specifications can be changed for boats?
By the way: Thanks for the super quick reply! Great service, that was awesome!
With Dealer One, you have the ability to modify the default specifications of listings. Specifically, you can edit the listing categories:
Kind regards
