23243 comments found.
I got an issu on update : Warning: Constant PORTO_HINT_URL already defined in themes/porto/functions.php on line 24 please help
Hello, @michelbonard,
I hope this message finds you well. I wanted to bring to your attention an important matter regarding the functionality of your website.
It has come to our notice that a debug mode appears to be enabled on your site. I want to clarify that this is not a cause for immediate concern, as debug modes are typically used for troubleshooting and do not harm the site’s overall functionality.
However, it may lead to undesired behaviour or issues.
To address this, we recommend taking the following steps:
1. Contact your service provider: We advise you to reach out to your website hosting or service provider and request that they disable the debug mode on your site entirely. They will be able to assist you in this process.
2. Clear browser cache: Once the debug mode is successfully disabled, we recommend clearing your web browser’s cache to ensure that you are viewing the site without any cached data that may have been affected by the debug mode.
By taking these steps, we anticipate that the issues you may have encountered will be resolved, and your site will return to its intended functionality.
Regards, P-THEMES.
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Hi, how can I increase the number of characters in the product title in archives? just get short name and one row I would like to have two rows.
Hello, @yeyco,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title {
white-space: normal !important;
}
ul.product_list_widget li .product-details a, .widget ul.product_list_widget li .product-details a{
white-space: normal !important;
}
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Thanks!
You’re Most Welcome!!
Hello, @jminst,
Kindly review and make adjustments to your homepage. Scroll down to locate the “Porto View Options” section, and within that section, you’ll find the “Banner Type” option. Choose “Slider Revolution” from this menu if you wish to have it displayed. To remove it, simply deselect this option.
For reference, please consult the provided screenshot: https://postimg.cc/2qhZ61X3
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Hello The AI integration does not work.. I padi the suscrition on open AI but it does work… Any documentation to make this integration works?
Hello, @publimarkec,
What exact issue you are facing with AI integration? Could you please contact us via our support system with your site WP Admin URL and Credentials and also explain your issue in detail there with some screenshots so that our experts will look into it for you on your site and help you out.
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Dear Devs, i searched but i cannot find… Padding for ”.tab-content” is not working globally (padding missing – its set to 30px and fine, but not working since beginning/demo import) Think its overridden of woocommerce tabs – how can i activate or set to !important? Thanks, best regards, Moritz
Hello, @bluemo126,
Could you please explain your issue with screenshot for my better understanding and also please share the URL of the page having that issue so that I will check and assist you accordingly.
Regards, P-THEMES.
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The css from Port is overridden by woocommerce - and so in “singel-product-view”, the “info-tabs” are without padding and the text is directly at the edge. This is the code which is overriden: .tab-content { padding: 15px; } because “theme shop.css” does this: .woocommerce-tabs .tab-content { padding: 30px 0 15px; } -> when i change this, the padding works globally for the content in the product-info-tabs in single-product-view – but can you help where is the mistake? Screen: https://prnt.sc/VfZP2zXdtx7c Thank you!
discord link not working, tried to join
i changed it with custom css. All good.
Hello, @bluemo126,
The Discord link is working fine, please try again here: https://discord.com/invite/UNdv3MXk35
And Sound’s Good!! that you have managed to fix it by yourself, you are the best 
Regards, P-THEMES.
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Hello, can I change the domain license to another domain after creating the website?
Hello, @maniero,
You can unregister your license from your site on our site here: https://www.portotheme.com/support/reset-sites/
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i mistakenly used a purchase code i had used earlier on another website but got blocked and rectified this by using a new purchase code but i still can’t activate the theme as i am blocked from doing so, i have opened a ticket almost 2 hours ago and still no response
Hello, @tumelo25,
I have tried to whitelisted your IP, Could you please try to re-register the theme again with the same purchase code and let us know the result.
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Hi!
I’am trying to make some custom link for accordion sections. Is there any option to create custom links for each section of the accordion, which have a scroll and expand action?
Thanks!
Hello, @DigiteriaRO,
Thank you for getting in touch. I have conducted an evaluation of the feature you mentioned on our test site. It appears that the custom links perform as expected, smoothly scrolling down to the designated section. However, I observed that the accordion does not expand by default. It’s worth noting that, as per the default behavior, there is no provision to alter this functionality. Customization would be required to achieve this particular modification.
I trust this information is clear and helps address your query.
Regards, P-THEMES.
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Hello, please I need your help. After the last update the “shopping cart icon” at header does not appear. Is broken. It shows only the quantity (number or products). I use “header type 11”. Please check the image https://ibb.co/n1Dtxm0 Thank you very much!!!
Hello, @jim_papas,
Could you please share the URL of your site on which you are facing this issue so that we will check and assist you accordingly.
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Thank you very much for the fast reply. The site is www.thermacool.gr
Hello, @jim_papas,
Thanks for providing us with the URL of your site, we have conducted a review of your site and found that you have used the Custom CSS for the Font-Family of the icon on your site as FontAwesome version 5, please refer to this screenshot: https://postimg.cc/JDrCK6fL
And in our latest version 6.11.0, we have released new Font Awesome 6 icons, so in that case, If you face any problems in terms of icons, You should change custom css from ‘font-family: Font Awesome 5 Free’ to ‘font-family: var(—fa-style-family-classic)’ on Theme Options > Skin > Custom CSS.
So in order to solve your issue, please find and change the font family of your already added code with the below code and check back after clearing the browser cache, And you will find the code added under the Theme Options >> Skin >> Custom CSS.
font-family: var(--fa-style-family-classic) !important;
The result should look like this: https://postimg.cc/gXt87t2h
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It works perfect now!!! Thank you very mush for your help. Have a nice day!
You’re Most Welcome!!
In the last WordPress update 6.3.2, my page stopped displaying all the text and some elements. I had to downgrade to WordPress 6.3 for it to work correctly because neither the latest patch nor the latest template update resolved the issue.
Hello, @erix_on,
Could you please contact us via our support system with your site WP Admin URL and Credentials and with Cpanel Login details as well so that we will further look into it for you on your site and help you out.
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Good day – Please can you advice
The last version of WP Bakery on my site is 6.11.
In Porto Setup Wizard is seen as a plugin, but it shows failed when an update is attempted.
How do I update WP Bakery to the latest version?
Hello, @charlescheng719,
Please navigate to Porto >> Theme License and unregister the theme from there and then again reregister the theme with the same purchase code.
After that please navigate to Appearance >> Install Plugins and try to update the plugin from there one by one, and let me know the result.
Regards, P-THEMES.
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Good day P-Theme
Please visit the subscriptions page and renew to continue receiving updates.
Plugin not activated. A higher version of WPBakery Page Builder is needed for this theme. Please update the plugin.
TGMPA v2.6.1 Return to Required Plugins Installer
WPBakery Page Builder Inactive INACTIVE Version 7.1 is available. To enable this update you need to purchase a new subscription.
Pls can you advice what do to ? As now this plugin see the button for activation.
Hello, @charlescheng719,
Ok then we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Thank you – but it says “Support: Please purchase to use the forum” when i try on the P – Forum? Pls can you advice?
Hello, @charlescheng719,
Sorry for the inconvenience, but please contact us via our support system here: http://portotheme.com/support
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Thank you- done. Looking forward to hear from u.
Hello, @charlescheng719,
Great!! Now please be patience, once the support ticket is resolved, you will get a reply to your support ticket accordingly.
Regards, P-THEMES.
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Hi, Is it possible to make the area in mobile menu submenu “arrow” area, with a padding, so it’s easier to click on?
It’s almost impossible to click on the arrow, without clicking on the link on the same line.
Hello, @Jonas-Delfi,
To address this issue, please follow these steps:
Navigate to the Dashboard.
Proceed to "Porto."
Access "Theme options."
Select "Skins."
Choose "Custom CSS."
Paste the provided code at the bottom of the black box.
Save the settings.
#side-nav-panel .accordion-menu .arrow{width:100% !important; text-align:right !important; z-index:99999 !important;}
To view the changes on your site, clear your browser cache and revisit your website.
Should you encounter any difficulties during this process or require further assistance, please do not hesitate to contact us.
Regards, P-THEMES.
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How can we fix mobile menu in demo “Shop Demo 28”? When you click on the menu item the menu doesn’t close. We need to add some kind of on click action to fix that. Can you help?
Hello, @gorecwp,
The “Shop 28” demo is designed as a single product landing page demo, and the links in the header of this specific demo are structured to function through a “get by ID” mechanism rather than conventional URL links. This methodology is responsible for the behaviour you’ve observed, where clicking on an item results in the page smoothly scrolling down to the associated section without initiating a page load.
Consequently, the default menu behaviour, including it not closing automatically, is an intrinsic aspect of this design.
It is essential to note that this behaviour cannot be altered via the theme settings. Any desired changes in this regard would necessitate additional customization efforts. Please feel free to reach out for further assistance or customization inquiries as needed. Your understanding of these particulars is greatly appreciated.
Regards, P-THEMES.
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It looks fine on desktop but on mobile phones the menu should close after click or else you can’t see the content of the page. You already fixed this once but now this problem is back.
Hello, @gorecwp,
Thank you for the provided information. To address the mobile menu issue, kindly follow these steps:
Navigate to your Dashboard.
Go to "Porto" >> "Theme Options" >> "Skins."
In the "Custom JS" section, locate the lowermost text box
Paste the following JavaScript code, as illustrated in this image: https://postimg.cc/xNNhYVmB
Save your settings.
Finally, clear your browser cache, and then revisit your site.
Here is the JavaScript code to paste:
jQuery('.mobile-nav-wrap .menu-item a').on('click', function(){
jQuery('.mobile-toggle').trigger('click');
});
Regards, P-THEMES.
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Thank you! It works.
You’re Most Welcome!!
Greetings, I have deprecated my old site, and am building a new one. But the wp admin panel says I need to reset my purchase code. How can I do that? My themeforest user = sbsmithjax and my possible emails in your system are deverloper@caduceussupp.net or codes@caduceussupport.net
Thanks, Stephen
see screenshot: https://screen.caduceus.link/n1BS9WD1
the email address above should be developer@caduceussupport.net
Hello, @sbsmithjax,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Hi,
I have a problem with filters (from the Perfect Brands for WooCommerce plugin) on a website based on the your theme.
The filter in the widget does not work, after clicking “Filter” nothing happens.
When I switch to another theme, the filter works.
Can you somehow help me on this matter?
Thanks
Hello, @oxypl,
We kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can look into it for you on your site and help you out.
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Hello ok, but our support has expired.
Hello, @oxypl,
OK, you can still contact us via our support system here: http://portotheme.com/support so that we can check it on your site.
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Hi, thanks.
But after logging in to the support website, I get an error:
https://prnt.sc/EqVD1MAJxuqz
Hello, @oxypl,
Have you tried to created the new support account? If no then please try OR contact me via my email aizazawan55@yahoo.com
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Hi, I have several sites with your theme, in many of these almost all of them for a few months the speed optimeze wizard system has been experiencing a critical wordpress error. Just add or remove any feature and everything and it crashes. I also tried disabling all the plugins, but it always gets a critical error. I don’t think it’s an isolated problem of mine.
Hello, @Thompson1977,
Could you please turn ON the debug mode of your site and share the screenshot of the error with me here so that I can check it for you?
OR you can contact us via our support system with your site WP Admin URL and Credentials and Cpanel Login details so that we can have a look into it for you on your site.
Regards, P-THEMES.
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Hi, all the changes I do in theme options does not reflect on pages. Some of them works and others don’t…. Also, when I install the demos, they look different comparing to the demo preview websites, the layouts on the header are different and the search is no popup as the demo preview is, even if I change the search settings in theme option, nothing makes effect.
Hello, @munirbraganca2013,
We apologize for the inconvenience you have encountered while utilizing our theme on your website. Following a thorough evaluation, we have rigorously tested the concerns you raised on our test site, and our findings indicate that there are no underlying issues with the changes or the theme itself. It appears that the issue is specific to your site.
To address this matter comprehensively, we kindly request that you reach out to us through our support system by creating a support ticket. Please provide a detailed description of the issue you are experiencing and grant our support team access to your site’s administration panel. This will enable one of our dedicated customer support team members to investigate the issue directly on your site and provide you with a precise and effective resolution.
Thank you for your cooperation.
Regards, P-THEMES.
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I installed the Shop1 demo, however, when I try to edit block (home sidebar), it shows unreadable codes (assuming they are shortcodes) and no option to edit with WP Bakery on other editors.
Hello, @habboubih,
To address the issue you’re experiencing, please follow these steps: Save the settings.
Go to your WordPress Dashboard.
Navigate to "WP Bakery".
In the WP Bakery settings, locate "Role Manager."
Set the post type to "Custom."
Enable the "Product Builder" post type: https://pasteboard.co/jwRhVuJmk3p0.pngBy following these steps, you should be able to resolve the issue you’ve encountered. If you have any further questions or require additional assistance, please do not hesitate to reach out.
Regards, P-THEMES.
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Is there a documentation, probably video, on how to create courses with the education theme? I am having a hard time creating a course
Hello, @Passc,
In education demo, the courses are basically made using the Portfolio custom post type, so you can create as many as possible courses from WP-Dashboard >> Portfolios as per your requirements, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/portfolio-type/
Regards, P-THEMES.
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I have checked and there is no “Portfolios” on my Dashboard. I have been struggling to create courses for far too long
Hello, @Passc,
Please navigate to Porto >> Theme Options >> Portfolio and turn it ON from there, then you will be able to see it in your WordPress Dashboard, Please refer to this screenshot: https://postimg.cc/06gWzRfx
Regards, P-THEMES.
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Merci de nous avoir aidé ! https://bonlogo.com/
Hello, @boudvinpascal69,
De rien ! C’était un plaisir de vous aider. N’hésitez pas si vous avez d’autres questions ou besoin d’assistance supplémentaire. Bonne journée !
Regards, P-THEMES.
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