6658 comments found.
Hello,
Since I updated the theme V.9.2.2 and the core plugin V.5.2.2, I found a bug in the Sales Booster features for Progress Bar and Cart / Checkout Progress Bar.
Changes to Cart / Checkout Progress Bar options are not saved https://prnt.sc/WLfBb_4nU0er when viewed in the cart https://prnt.sc/2U9TX2yYUx-C
Due to this bug, I cannot use this feature…
Fix it, please.
Hello, Davidferfer,
Thank you for contacting us and for using XStore.
Please go to XStore > Patcher > Apply all patches.
We trust that the information provided will be of significant assistance to you.
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8theme team
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Hello,
“Live Paste feature” not working! I’m copying (As shown in your video) but it can’t be pasted, i get this message!
“Live Paste feature is not allowed right now, because you didn’t copy any section before. You can find nice looking sections here: ........”
- Tell me, what are the possible reasons?
- How do I activate “Live Paste”?
I tried this:
1. we have updated the theme, plugins, flushed the cache, and browser history. – did not work
2. disabling all third-party plugins (including cache plugins) – does not work
Best Regards
Hello, Amargrup,
Thank you for contacting us and for using XStore.
Make sure that the problem is not caused by custom code in your child theme.
Contact us by email – https://themeforest.net/user/8theme Provide URL of your site and temporary wp-admin access, so we can take a closer look.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hi, Elementor has released a new update, v3.17.1 and I’d like to know if I can update it safely with your latest (9.2.2/5.2.2) theme/plugin version. Thank you
Hello, Marianogi,
Thank you for contacting us and for using XStore.
Yes, you can update the Elementor plugin.
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MY ACCOUNT, again
In the My Account menu there is a basic generic avatar that came with this template I assume. I have tried looking everywhere for the upoad new avatar on the MY ACCOUNT menu area but I cant see anything. How can I do this please?
Its not feeling so multivendor as I hoped it would so far.
Need help please
Hello, Tomoko33,
Thank you for getting in touch with us.
Please use our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the forum.
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I have resolved this issue myself thanks
Hello, Tomoko33,
Thank you for letting us know.
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MY ACCOUNT The MY ACCOUNT button on the right has many functions I see but it does not have a link or function for the seller to upload a new listing/product. I am using wcfm Ultra multi Vendor with Yith Auction Plugin. To add a new item I have had to create a new link in the Main Menu but this defeats the purpose of the My Account Menu on the right. I need to add a link to add a new listing/product in the My Account Menu How can this me acheived please? Thank you
Hello, Tomoko33,
Thank you for contacting us and for using XStore.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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I resolved this
Hello, Tomoko33,
Thank you for letting us know.
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Hello I am using Cloudflare and WP Rocket on my site and the times are ok but not great. I know great is hard with such a heavy front page with so many components etc however its the DOM size thats really killing my speed and yet my DOM is not excessive. I noticed that you also have a speed function within the template and my question is this. What functions can I use from that which will work well with WP Rocket and Cloudflare? Its not really clear on what to do in reality. Please advise.
Hello, Tomoko33,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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Hello! My product images are pretty bad quality on my website (not on the single product page, they look perfect right there). I believe it is because of compression, for the website speed? But now they look really bad. Can I do something about that? Thanks a lot!!
Hello, @tigerdesign2,
Thank you for contacting us and for using XStore.
To address your concern, we recommend that you refer to our theme documentation about Product Images at- https://xstore.helpscoutdocs.com/article/89-product-images
We hope this information is helpful.
Should you encounter any issues, please submit a request on our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
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The 8Theme’s Team.
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Hello
As you know I have recently purchased your theme which now sits with the other 6 pages of themes I have on themeforest. So far so good but like any new theme there is a learning curve and in this instance a little steeper than I am used to. I have 2 initial questions 1. I want a small border radius around the item images on the front page. I am advertising used cars and all I have is rectangular images with square corners that look 2010 and not 2023. I small radius would help. Is there someway to do this or does it require customisation? 2. There is a call to action when I am going to exit (Before you go) the theme with a young lady and text that I want to change. Where can I find this please.
Thats all for now
Thank you
Hello, Tomoko33,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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Hi, Pre-sale question:
Do you have any demo to check the user dashboard after they are logged in and purchase products/services? Does it have dark mode? Does it have sticky menu?
Hello, Sdd01,
Thank you for your interest in our theme!
We do not have such demo, but we do provide a 7-day money-back guarantee. This allows you to purchase the theme and test it out. If you are not satisfied, you can request a full refund within the 7-day period.
Dark mode can be activated via Theme Options > Styling/Colors, and Sticky header via our Header Builder.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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Thank you for the prompt response! Regarding dark mode, does it have the switch option? or Do I have to choose between having the website in dark mode or light mode? Does the website adapt to the user’s browser setting?
Hello, Sdd01,
We appreciate your prompt response!
You will be able to choose between having the website in dark mode or light mode via Theme Options > Styling/Colors.
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Question.
If I purchase this theme and install a demo that doesnt have enough elements on homepage, can I import pages from other demos?
Hello, @elenaiosub,
Thank you for getting in touch with us.
We have XStore Studio that allows safe import sections from different demos (Elementor) – https://xstore.helpscoutdocs.com/article/148-xstudio-feature-of-xstore-wordpress-theme
We hope this information is helpful.
Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
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yes thank you!
Hello, Elenaiosub,
You’re welcome!
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Hello dear,
I’ve been doing ecommerce for 4 years, I’m about to start a new project.
I’m very interested in your theme, but the problem is that when I run a Google Page Speed test, your rating isn’t very good ( 41 on mobile / 83 on desktop ), but I see that you’re using wp rocket + cloudflare. So even optimizing via these plugins your score is low compared to other themes.
It’s really important to having a theme optimized for speed and SEO.
Will you be doing anything about this soon?
Thanks Flo
https://xstore.8theme.com/elementor2/furniture3/product/portable-meridi-lamp/Hello, Logbabylone,
Thank you for getting in touch with us.
Here is an example with our demo – https://pagespeed.web.dev/analysis/https-xstore-8theme-com-elementor2-marseille04/jmmro2thfr?form_factor=mobile https://pagespeed.web.dev/analysis/https-xstore-8theme-com-elementor2-marseille04/jmmro2thfr?form_factor=desktop https://gtmetrix.com/reports/xstore.8theme.com/pQQR8Azj/General site speed depends on many factors – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website , not just on the theme, but our theme is fully optimized.
Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems.
Anyway, if you buy XStore and site speed is not suitable for you after cache plugin installation, content optimization we’ll be able to give you a refund.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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Hi,
Can we merge multiple functionality of the shop page ?specifically for the variation on the shop archive page. https://xstore.8theme.com/elementor2/spices/ (drop down with sizes) https://xstore.8theme.com/elementor/demos/grocery-market (filter with New products, Trending etc) https://xstore.8theme.com/elementor/demos/marseille01/shop/ (choosing color)Also , we might want to use multiple features across the demos on the product page, can we do those customization without writing the code ? Alos we want to show the video along with other images in the products page.
Hello, Csoftech,
Thank you for contacting us and for using XStore.
Yes, you can.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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thanks for the quick reply! will consider your support if anything needed. thank you!
Hello, @csoftech,
Thank you for your kind message! We’re delighted to hear that our prompt response was helpful. Please don’t hesitate to reach out via our support forum- https://www.8theme.com/forums/xstore-wordpress-support-forum/
If you require any assistance in the future. We remain committed to providing you with the best support possible.
Have a great day!
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I found one bug when you have preselected or default values selected for the variable product. and you’re allowing user to select variation on the shop page. I have 3 variation to choose and I have selected one product.
Page doesn’t load or take too much of time. Can please fix the bug and release new version?
Hello, Csoftech,
Thank you for getting in touch with us.
Please record a video of the problem, upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL – https://themeforest.net/user/8theme
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8theme website stopped working?
Hello, Boerewors,
Thank you for getting in touch with us.
No, our site works fine. Please check one more time – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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Hi there,
i am using the Elementor Pro with your theme and i cannot find the Widget “Best Sellers Products”.
I found all the other Widgets like “Cross-Sellers Products”, “Upsells Products”, “Related Products” except the “Best Sellers Products”.
Did you remove it?
In the VC the Widget “Best Sellers Products” exists.
The only way i found to use somehow the Widget “Best Sellers Products” is with the Widget “Products”, which is deprecated since v4.1.3.
In the warning of this Widget you mention to use one of these 3 Widgets “Products Grid”, “Products List” or “Products Carousel”, but again inside these 3 Widgets the only option missing is the “Best Seller Option”.
Thanks
Hello, Klitsios,
Thank you for contacting us and for using XStore.
Your request has been passed to our developer’s team.
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Hi, I want to change the height of Product Colors (Attributes) images. Right now its in Square shape but I need in Rectangle. How I can do it. https://imgur.com/a/Q9zWc0m
For both shop and single product page.
Hello, Braincodersltd,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/ or contact us by email via the form on this page – https://themeforest.net/user/8theme and provide URL of product from your site.
Thank you for your cooperation and we look forward to hearing from you soon.
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Comment modifier le pied de page
Hello, Guypolinsimo,
Thank you for contacting us and for using XStore.
Could you kindly clarify your query? It would be greatly beneficial if you could provide a screenshot for better understanding.
Please utilize the contact form available on this page for further communication – https://themeforest.net/user/8theme
Thank you for your cooperation and we look forward to hearing from you soon.
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Hello, @eshoppingmantra,
Thank you for reaching out to us and for using our theme.
We suggest that you deactivate and then reactivate your license in order to resolve your issue. This can be done easily through the 8theme dashboard: https://www.8theme.com/account/.
For more information, please refer to our theme documentation here: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites.
Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
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I tried this, its not at all working. Please resolve this ASAP
??
Hello, @eshoppingmantra,
We appreciate your prompt response.
We kindly request you to reach out to us through the contact form available on this page: https://themeforest.net/user/8theme -Please ensure to include your purchase code in your email for us to get further assistance.
Yours sincerely,
8Theme Team.
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The link is not working
I’ve submitted the Query, please reply this ASAP. I’ve deadlines. So request you to reply
???
It is still not solved, Im still waiting, worst service. its been 4hours now. these are repeated issue. you need to give a proper solution to this.
Hello, Eshoppingmantra,
We’ve checked your purchase code and answered by email.
Please check.
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Good morning sir/ma. Is there documentation on how to edit, redesign the login and sign up page. Thanks
Hello, @dimarofunebibo,
Thank you for contacting us.
By default, this page contains only woocommerce shortcode –
https://prnt.sc/0wgCRoFWB-4wand you can find available settings, you can find in WooCommerce > Settings > Accounts & Privacy >
https://prnt.sc/s_3tm1Siwv6J
Try to select “Account page type” to “Default” and check the result.
If you want to customize the My Account page further, contact the support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/
We hope this information is helpful.
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New Template Builder a good idea – but the documentation (or lack of) to get this working is not good. Super frustrated that I have tried to get this in place – no templates showing and the docs are of no use
Hello, Websitedude1985,
Thank you for checking our new builder. We are currently working on the documentation, which will be available soon in this section: https://xstore.helpscoutdocs.com/category/182-xstore-builders
We see that your support period is still valid, so we highly recommend you contact us through the support form where you will receive assistance – https://www.8theme.com/forums/xstore-wordpress-support-forum/
About templates – https://prnt.sc/YiS8VlHbdTcE , you can find them here – https://prnt.sc/71B5na-63fMe
If you have any suggestions or recommendations, please contact us directly via email next time – https://themeforest.net/user/8theme/
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Finally got the Teamplate Builder working – only to find that your templates are built using sections and columns (OLD WAY in Elementor and poor performance)
Why??? to be honest the templates are of no use – and to launch such a feature folks without following the best practices is only likely to cause you problems.
I appreciate the introduction of features – but not at the compromise of performance – unfortunately these are no good to me and I suspect many others.
Perhaps you can think about a repository for your users to share templates – just a thought
Hello, Websitedude1985,
Thank you for your response.
Currently, most of our customers are used to sections, so Flexbox Container was not activated while creating our first templates yet.
Don’t worry, Elementor released an option to convert sections to a new flexbox container with just one click. Head up to section settings and you can find the Convert button https://prnt.sc/7gxSk7YuThms in Layout in Elementor Panel. Once you click on this button, a copy of the container containing widgets will be created underneath the section. Also, you can find the same settings in Page Settings that will help you to convert all sections on the page to Elementor Flexbox Containers.
Thank you for your notice and recommendations.
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I’m new here, just have some few questions. Is it possible to use different shop page template in another demo content imported site. Like for instance, using the book related theme demo shop page in course theme shop page.
Thanks
Hello, @dimarofunebibo,
Thank you for your interest in our theme.
We are pleased to inform you that it is indeed possible to utilize different shop page templates in another demo content imported site. This can be accomplished by employing the XStore Builders > Products Archive Builders feature.
The XStore Builders > Products Archive Builders feature comes with seven prebuilt templates. These templates can be inserted and modified according to your specific needs and requirements.
Please refer to the attached images for further reference.
https://imgur.com/X5koJG9
https://imgur.com/2ofZjFe
https://imgur.com/q88hu93
We sincerely hope that this information is of assistance to you.
Ping us along the way if you have any questions or concerns.
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The 8Theme’s Team.
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I love your quick reaction to my question, it’s quiet convincing to buy from you. 4 more questions:
(1). I saw customer and seller registration on the demo page, is it possible to remove the seller registration and dashboard, or change it to student registration.
(2). Is the course related theme comes with a course builder or just the page course list page design,
(3). is it possible to add other endpoint to the My Account Page if I want student learning dashboard to be included from Tutor LMS or others.
(4). How does the subscription stuff work, can I use it for a subscription for limited products download.
Thanks you so much.
Hello, Dimarofunebibo,
Thank you for contacting us and for using XStore.
1/ Seller registration comes from an additional multi-vendor plugin, not from our theme, so you will be able to install an additional plugin for another type of registration depending on your needs.
2/ Just page design.
3/ My Account Page endpoint comes from WooCommerce, so you will need to contact their support to get assistance – https://wordpress.org/support/plugin/woocommerce/
4/ Subscription functionality is also not a part of XStore. Here you can read about WooCommerce subscriptions plugin https://support.rightpress.net/hc/en-us/categories/200129159-Subscriptio-WooCommerce-Subscriptions
Here is a list of plugins that come bundled with our theme, so you do not need to purchase them separately – https://xstore.helpscoutdocs.com/article/36-included-plugins
If you have additional questions, please contact us directly by email via the form on this page – https://themeforest.net/user/8theme
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