416 comments found.
Hi, I need to deactivate my license from a website that I can’t log in to anymore.
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Support
Mikado Portfolio part of
Qode Interactive
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Demo gets stuck every time. Been trying for two hours now. System settings are as required. It’s not the server. It’s the theme. Please advise or provide an XML to import for Elementor.
Okay, I’ve run a few scans on the site. The resources themselves are looking good. However, I am seeing the following fatal errors from the Wilmer theme: “NOTICE: PHP message: PHP Fatal error: Uncaught Error: Failed opening required ’/www//wp-admin/includes/file.php’ (include_path=’.:/usr/share/php’) in /www/wp-content/plugins/wilmer-core/core-dashboard/sub-pages/import/import.php:570” “NOTICE: PHP message: PHP Fatal error: Uncaught Error: Call to undefined function Elementor\Core\get_plugins() in /www/wp-content/plugins/elementor/core/wp-api.php:26”
Hello,
You can try XML import by following instructions from the article in the link.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I need to deactivate my license from a website that I can’t log in to anymore, I tried to contact support, but it asked me to pay 55.13$ for a renewal of support to be able to speak with them, which will be not logical, can you please deactivate for me
Hello,
Your purchase code seems to be registered on a domain which is using the Wilmër theme. Please contact us through this email, include your purchase code in the email, and we will let you know the url.
Support
Mikado Portfolio part of
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Hi, will this Theme be updated in the future? I really like the look and feel but need support for a couple of years in updates!
Hello,
The theme is supported and it will be continued to be updated.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hi, what a theme. Please make it RTL support
Hello,
Thank you for your suggestion. We will forward this to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that this will be added.
Support
Mikado Portfolio part of
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Hi,
Where can I find the option to adjust the logo height? I can’t seem to find it anywhere, and I have already read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360006207078-How-To-Set-The-Logo-Height.
It appears that your Wilmer theme doesn’t offer any settings for tuning the logo height. How is this possible? Such a simple feature, and yet I’ve been trying to implement it for several hours!
Hi there,
Sorry for the late answer, please note that our Help Center was working with a limited capacity on Monday and Tuesday (1st and 2nd of January) due to the holiday season.
In order to adjust the logo size, you need to both adjust the header height in Wilmer Options > Header > Height as well as upload a logo image that is not larger than 2 times the dimensions you want displayed on the website.
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
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Hi, will there be a new theme update that updates Slider Revolution any time soon?
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
You should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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hello there, when is the end of the sales? thank you
Hello,
Promotional period starts 20 November, 5am UTC and ends 29 November 12:59pm UTC, 2023. You can find more info here.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hello, support for this item is nolonger accessible by us and we’re not able to reach you through the support portal. I would like however to bring to your attention that we nolonger have this theme installed on any website domain. Please kindly help us reset our purchase code so we can activate our theme and rebuild our clients website on a new domain. We would like to use elementor this time.
I took care of it, Thank you.
Hello,
We are glad that you’ve managed to resolve this in the meantime. Have a great day!
Support
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Can you tell me if the theme is compatible with Wordpress 6.3.2 please? I will await your reply.
Hello,
The current version of the theme should work correctly with the latest version of WordPress. Please check if you have updated the theme and its plugins to the latest version listed in change log.
Support
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Is your most recent theme compatible with PHP 8.2?
Hello,
The theme hasn’t been fully tested with PHP 8.2 yet. We recommend using PHP 8.0 with the theme.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Thanks guys. It’s been nearly a year since 8.2 (now 8.2.6) was released and we have 8.4 due for release in 2024. My servers are set up to work with 8.2, and I love your themes, when can we expect your themes to be updated to work with 8.2? There are some great improvements in the 8.2 version that are definitely worth working with.
Hi,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out. Once it is updated the changes will be listed in the change log.
Support
Mikado Portfolio part of
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Hi,
I have a quick question about the menu. We are using the menu type WIDE option. The system automatically creates 4 columns. We have 8 categories where. In one category there are 4 links in the other 1. Now the system automatically adjusts the height to the column with the most links.
Since there are not the same number of links in each category, the height looks a bit crazy where there is only one link.
Is there any way to set the height for each menu column so that it gets built up as mosaic style.
Hopefully you understand a bit what I mean.
Kind regards Dust
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi Mikado-Themes,
I’ll do that thanks 
Regards Dust
You’re welcome.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Support
Mikado Portfolio part of
Qode Interactive
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Hello Support Team,
We purchased Wilmer about a week ago and after setting up the WordPress site PHP settings correctly and installing and activating the theme, for some reason it won’t fully import the “All” content demo for WP Bakery. It simply gets stuck at 76% forever. We suspect this might be because the WP Bakery plugin has a newest version 7.0 released on 07/31/23 and needs updating. However, the Wilmer theme downloadable .zip file was last updated on 06/26/23, meaning it does not contain the latest version of WP Bakery. So that we don’t have to purchase the WP Bakery license separately, can you please enable us to update the WP Bakery plug-in to the latest version?
If you do not believe the outdated version of the WP Bakery plug-in to be the reason why the Wilmer theme demo is not importing, then please point us in the right direction to resolve this issue. We would love to be able to use the theme properly and start building our website ASAP.
We also sent a email about this issue directly to helpcenter@qodeinteractive.com.
Thank you,
TPG
Hello,
Your email should be updated with response now. The one-click demo import should also work with current WPBakery version, however, our support agents have sent you the latest version if you wish to update it.
In case you need further assistance please continue the conversation with our support team and they will gladly help you. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello Support Team,
We have not received an email with a response nor the latest version of the WPBakery plug-in. We only received an email confirming our request has been submitted to Help Center, but nothing else. Can you please help?
Thank you,
TPG
Hi,
Please check your spam/junk mail too. You can also submit a ticket at our Help Center and check replies there.
To submit a ticket please follow instructions from this article – How To Submit A Ticket. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
Support
Mikado Portfolio part of
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Hello,
Could you kindly inform us of the method to display the blog in a grid format without using masonry? Our specific requirement is to have the blog posts arranged in a grid with three posts in each column. here is the link of website https://cdv.mauldinwebhosting.com/blog/ As you can see there is gap in second row because of masonry.
Thank you for your assistance.
Hello,
Please try setting Blog List Type to “Standard” (please see screenshot).
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Subject: Assistance Needed: Missing Item Purchase Code for Slider Revolution
Hello,
I’ve recently purchased the “Wilmër – Construction Theme” template from your collection today. However, I’ve encountered some issues that require your assistance.
I’ve successfully downloaded all the necessary files, including: 1. All files and documents. 2. Installation WordPress file only. 3. License certificate & purchase code (pdf). 4. License certificate & purchase code (text).
However, I couldn’t locate the Item Purchase Code within the `slider-revolution-responsive-wordpress-plugin-license.txt` file. I did find the item purchase code in the `72625673-wilmr-construction-wordpress-theme-license.txt` file.
My primary concern is, how can I obtain the required purchase code for the Slider Revolution? This is crucial since it demands an item purchase code for its functionality.
I would appreciate prompt assistance on this matter as it’s quite urgent for my project. Thank you in advance.
Best regards, GabrielBui7721 email: tribta@dbi-spe.com
Hello,
The plugins that you got after the purchase are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Hello, support for this item is nolonger accessible by us and we’re not able to reach you through the support portal. I would like however to bring to your attention that we nolonger have this theme installed on any website domain. Please kindly help us reset our purchase code so we can activate our theme and rebuild our clients website on a new domain. We would like to use elementor this time.
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Mikado Portfolio part of
Qode Interactive
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4 days old tickets where not answered yet..very bad support.
Hello,
We are sorry to hear that you’ve got this impression.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets lately so our response time got a bit delayed.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi! Which builder do you recommend between Elementor and WPBakery Page Builder ?
Hello,
Both page builders are compatible with the theme and this will depend on user preference. We should note, however, that WPBakery page builder is backend based, while Elementor has a front-end editor.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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I get messages about WP Bakery out of date (version 7) but it seems i cant update WP Bakery anymore trough Install plugin as part of the theme?
Hi there,
The WP Bakery plugin came as bundled within the theme, and we, as theme authors, have purchased an extended license for it. When a plugin is updated, we are including the latest version of the bundled plugin with the next theme update.
You can read more about this here: Bundled Plugins
In case you want to install a plugin before we release an update of the theme, you can submit a ticket at our Help Centre or contact us through this email and include your purchase code in the email, and we will send you the new version of plugin to install it manually.
Support
Mikado Portfolio part of
Qode Interactive
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Is it possible for u to share with me some PSD/Figma file when I purchase this theme?
Hi there,
Thanks for taking an interest! Yes of course and you can read more about it here.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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