12806 comments found.
Hi, when a partner account is canceled no email is being send to the user, even if the option is activated in theme settings and the email template too. I installed a email log plugin and the email does not appear among emails that are being sent.
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
Hi, how do you redirect a user after successful register to a specific page. I’m using the sign in popup. Is there a code to add to function.php? or a theme setting? Thanks.
Hello,
It is Theme Settings > Page Options > Redirect page after login
Please feel free to contact us if you need any further information.
Thank You and Best Regards
I’m looking for redirect after successful registering not after login. Do you have a similar setting in theme option or a code snippet?
Hello,
After register in popup will be transfer to signin. There is no theme setting for this
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Is you theme support wordpress 6.3.3 Thank
Hello,
The latest WordPress is 6.3.2 that was released on October 12, 2023
https://wordpress.org/documentation/wordpress-version/version-6-3-2/Please feel free to contact us if you need any further information.
Thank You and Best Regards
On the tour booking page, we can only add people one by one by click (-)/(+) button which is annoying. Can you people add the option to enable the dropdown so that customers can select the number of people by selecting from the drop-down at once?
Hello,
Unfortunately, we have not supported this function yet in Theme.
You need a custom code (not belonging to the support policy) to do this task.
Sorry for this inconvenience.
Thanks and Best Regards!
Hi there, is there a possibility to add email verification after registration?
Hello,
Unfortunately, we have not supported this function yet in Theme.
You need a custom code (not belonging to the support policy) to do this task.
Sorry for this inconvenience.
Thanks and Best Regards!
Hi there, when a new user registers no mail is being sent, I installed Fluent SMPT but it does not work, is there an option that needs to be activated in theme settings?
Hello,
Email Registration is the default function from WordPress and Traveler do not control it. This default function always works
If your server does not have email service, kindly install and setup SMTP plugin properly
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello,
How to change this header image of search result page ??
where is the place to edit it ??
https://prnt.sc/x3PB2E0gWr9UThanks
Hi,
Please edit this search result page > find section feature image then add an image for it
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, where do I change the object of the emails that are being sent? Where do I manage the emails sent when a new customer is registered? and when he requests to change password (the reset my password link)? I can’t find any option where I can activate or deactivate the option where I can choose If I want these emails to be sent or not when a new customer registers in my site. Thanks.
Hello,
1. You can change text by Translation with PoEdit: https://travelerwp.com/how-to-translate-your-theme-by-poedit/
2. Traveler do not control the default email from WordPress, for both registration and reset password email. You need a custom code (not belonging to the support policy) to do this task.
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi there, I can’t find Canadian Dollars in the default currency, how do I add it? https://ibb.co/k29L6q6
Hello,
Just add new currency, it is on the list already https://prnt.sc/qDFwqwPgUGEu
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi there, is there a code snippet in order to automatically approve bookings? Thanks.
Hello,
If a Bank Transfer, the status is auto incomplete and needs to change complete manually. Because only admin know when the customer made the transfer
If payment gateway, the reservation status will change automatically based on payment status. There is no code snippet here
Please feel free to contact us if you need any further information. Thank You and Best Regards
I don’t have payment online just reservation, is there a possibility to change it to complete?
Hello,
Unfortunately, we have not supported this function yet in Theme.
You need a custom code (not belonging to the support policy) to do this task.
Sorry for this inconvenience.
Thanks and Best Regards!
Hi a quick question. I manage tours that have price starting from x$ best on passengers number. How i can setup different price? Or can you give me a solution to manage tours like this? Thanks
Hello,
Unfortunately, Traveler does not support this function. Price per person count from one person and will be same to multiply.
Eg: 2 guests = price per person x 2 and 3 guests = price per person x 3…
Otherwise, you can set bulk discount. Therefore, will be a discount applied when book many guests
Please feel free to contact us if you need any further information.
Thank You and Best Regards
My support period has expired, but I’m having trouble after the update. You don’t help me via e-mails either.
The tour price tag does not work on the homepage, can you please help?
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon
Thanks and Best Regards!
I can’t send a ticket
Hello,
Kindly check your Availability tab also. The availability tab contains all dates for 3 years
It works normally on Traveler’s environment, eg: https://mixmap-elementor.travelerwp.com/
If you need to check on your environment, kindly extend your support period to submit a ticket
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, I am a developer that is currently working on a client’s website that was previously created by someone else. We already have the purchase code which was purchased for the client by the previous developer, but when I tried to use it on the support to sign up, it said the code is already in use. I am not able to reach the previous developer.
Anyway, my question is a quick one. I noticed that on the previous version of the theme (before updating it), all “featured” images have the same size for tours, locations etc, even if the the source images have different sizes, the display images on the frontend look the same.
But after updating the theme, we reset the size to redesign it using the solo tour demo, but images on the frontend do not looks the same. So some ‘cards’ look longer than others because of the difference in image sizes. How do I make the theme show the same featured image sizes for things that are in a list? (e.g list of tours, list of locations). Is this something I can find in the documentation?
Hello,
We apologize for any inconvenience caused. We have noticed this issue already and will be updated on our next version.
Please give us your patience and wait for the update.
I hope you understand.
Thanks and Best Regards!
thank you
Hello,
when i go to import demo data , it says
“There has been a critical error on this website.”
I have two licence and, How to solve out please.
Thank you
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon. Thanks and Best Regards!
Hello, a client pershase the theme to work on it The probléme as that i cant add elements from the template (taveler page and section) Please what should i do
The problem is that when i want to add a traveler made section, it give me the message “null” so that doesnt help me to work more fluently.
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon. Thanks and Best Regards!
Can you show me how to add CAD (Canadian Currency) as my default currency? I tried the previous instructions you posted to help others, but the link doesn’t work.
Thanks
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon. Thanks and Best Regards!
Hello i am using this theme for past 6 months now. in the past 1 week there are certain issues arising. which are making unable to access the resources well
1. there are no options to mange the availability, rates of any of the resource like tours, activity, rental. the options is completely missing from there
2. The breadcrumbs are mixing with the feature image on the top of every page.
this is making the website look bad. please help me with the solution
Thanks
Hello,
We provide support only via the ShineHelp Support System.
Kindly provide us with a detailed description (photo, URL, admin account,..) that is related to your question above by “submitting a ticket” to our official support system: https://shinehelp.travelerwp.com/
That will help our developer quickly identify your issue.
Looking forward to hearing from you soon. Thanks and Best Regards!
i am visiting the above link and i am reaching. “Your support period is expired. Kindly renew it on Themeforest”. i simply want the actual feature of this website. Here are my details.
URL: https://tripmore.in/
Admin Account. tripmore14
Product name. Travel Booking WordPress Theme
please check the website for bugs if possible you can mail on tripmore14@gmail.com
theme have user dashboard and account page? i mean how user manage thair booking and review?
Hello,
Traveler have user dashboard to let user view their booking history
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hi, one more quesion before buy: I want to use this theme for single resort, can i customize the dafult search form and room page, using elemantor
Hello,
You cannot customize the search form or room page. You can choose from the pre-designed style only
Example of one hotel demo: https://resortspa.travelerwp.com/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, I already have your theme running on my site, but I found that they have an extension called “Aviator”.
Does this extension work in any way with airlines? or how does it work?
This is because I want to add a function to book hot air balloon flights and I don’t know if this extension (Aviator) could be useful to me or if it is exclusive for airplane flights.
Hello,
Which Aviator do you mean? Traveler does not have Aviator
Please feel free to contact us if you need any further information.
Thank You and Best Regards
Hello, I am looking to purchase today and I have one important questions before proceeding. After reviewing documentation I see that we can translate, however, i want to know if that will work seamlessly to change “activities” to “services” as we want to allow partners to be able to add a “service” (such as massage, acupuncture ect.) instead of an “activity.” This is only important for what the website user will see, for example as the tabs above search bar, in header and URL ect. Thank you
Hello,
You can change text by Translation with PoEdit: https://travelerwp.com/how-to-translate-your-theme-by-poedit/
Please feel free to contact us if you need any further information.
Thank You and Best Regards
thank you, i bought
Hello,
Well noted with thanks
Please feel free to contact us if you need any further information.
Thank You and Best Regards
