383 comments found.
Hello. Please I asked for support a week ago. I still haven’t solved a simple problem: custom logos don’t apply in Wordpress layouts. I have also attached a video to explain the problem. Various answers on the support platform, but still without solving the problem. After 7 days can you give me definitive assistance? Thank you.
The problem has not been solved. Have you checked?
Look at the right side menu, Layout “Panel1”. Look at the footer, Layout “Footer2”. I set my custom logo but I still see the kicker logo. 10 days to change a logo after paying for support. I still see the problem. You can check? This is the site: https://iohacker.com/
I’m sorry, I cleared all the caches of the various browsers, but I still see the problem not solved.
I ask the Themforest community for help, can you tell me which logo you see in the footer? Do you still see the Kicker Theme one? The site is https://iohacker.com
Thank you.
Hello,
Please find a reply in the ticket.
Regards
Here’s a WARNING for everyone buying this theme (I DO NOT RECOMMEND BUYING IT): you are forced to buy the extended support if you want to use the theme on another domain after support expires. It’s a built-in “feature” they fail to mention.
The builders of this theme built a feature inside it that forces you to pay again for support, even though you don’t need it.
Why? Here’s why: because if you install this theme on a domain and then decide to switch domains, the license is locked. You have to go through them to unlock it for you. So if you are out of the “support period”, you will have to pay again for 41$ for the support, which is basically 2/3 of the initial price of the theme.
In case you haven’t understood the whole picture, YOU ARE NOT BUYING A THEME. You are BUYING THE RIGHT TO USE IT ONCE, which you have to pay again and again for because the builders, axiom themes, block your right to use it so that you have to pay again.
Again, please understand what you are buying: the right to install the theme once on one domain. That’s it. For everything else, you must pay them for extended support or buy more “licenses”, which is basically buying the theme multiple times for the same usage.
Whenever you want to install the theme again, if it’s been more than 6 months from the first install on a server, they will force you to pay for extended “support”. Which means removing the limitation they imposed on your purchased good.
Hello,
Thank you for contacting us!
You can install the theme on your test/development server for testing/development purposes. As soon as the project is ready for moving to another domain (create the backup to be on the safe side), please disconnect the license and activate the theme on another domain. Development installation will still be functional, except for importing/exporting demo data and installing updates. You can perform all other tasks there without any issues. Moreover, you can easily transfer the license from your production site to the development one and back again at any time, if needed.
You need to “Disconnect” your purchase key from the previous domain first. It can be done in your Theme Panel – Theme Dashboard.
If you accidentally removed your WordPress installation without purchase code disconnection, please use this 1-time disconnection service: https://deactivate.themerex.net/
Please learn more here:
https://themerex.net/wp/purchase-code/The code has been reactivated.
If you have issues with the purchase code, feel free to submit a pre-sale ticket, support license is not required for this.
Regards
Are there any plans to update the Woocommerce Shop features? Please see updates to https://qwery.ancorathemes.com/shop/
For example:
Single Product layout – 2 columns; carousel
Product Styles: Modern; Hover; Minimal; Overlay
Single Product: Full width; Gallery Cascade
It seems that your newer themes have the upgraded Woocommerce Shop features. Can you please update the Kicker theme with these features? Kicker is the same price as Qwery but lacks the shop functionality. We need an update please. Thanks
Can you provide an estimated date of the upcoming update?
It has been 4 months now. I noticed that Kicker was updated but no changes were made to the store. Why wont you update kicker with the same framework as the Qwery theme which is the same price? It is 2024 and we need a functional store and would like autoplay video for our videos in the post archives. Please update this.
My installation finished with lots of items missing, including the “our newsletter” popup. I’ve manually installed the popup plugin now but since the newsletter popup is missing, the subscribe button on the website doesn’t work. Neither does the button work on the header.
How can I fix that? I’ve created a new form meanwhile.
Hello,
Thank you for contacting us! It looks like theme installation was not completed on your end.
Please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
My support seems to have expired. I haven’t taken any support assistance before this though. Is there any way you can help?
Hi, pls let me know?
Submitted. Thanks
Please find a reply in the ticket.
Not able to see my social icons anywhere on my site
Edit: nevermind, powerkit was missing. Not sure why it didn’t install during setup
I submitted a Ticket, Still waiting for a response. You guys just did an update on the “Gadget” skin, unfortunately, that’s the skin im currently using. After the update, My site went from a normal beautifully laid out easy to navigate page to a wide everything, weird buttons, images missing, missing everything, No sidebars, everything was in one long line in the middle…and the “Sign up” Subscription box was spread wide with a VERY long button that stretched from one end to the other! Like wth!!! So I had to find another skin, install it, RE-FIX everything like I had it before, RE-ADD my logo, tagline, widgets, blocks, even my posts were missing, and now 6 pages are gone! POOF! It took me the entire day to re-fix everything and im still not done!!!! Can you please answer my ticket and also why did i need to update the skin, and will this happen EVERYTIME an update happens????? If so I need a refund because I dont want to disrupt my SEO, I dont have the time nor dignity to go through this again and again!!! Now for the good part I’m totally happy with your template and skins, just clicking a few buttons re-arranged the stuff to go back to the normal settings by downloading the pre-settings but again, once I do that, it clears everything! even my logo and my tagline, my info about my site, ETC! So pleaseeeee tell me that this will not have to happen everytime you have an update. Thank so much
Hello,
Thank you for contacting us! We could not reproduce the issue on our end, theme update is working fine. Please let us check if the theme was updated correctly and find a reply in the ticket: https://support.themerex.net/ticket/97357Regards
I deactivated the theme on my website and activated on another (same domain, new server). I keep getting the activation error.
Edit: this is fixed now.
Hello,
Thank you for contacting us! Before moving the installation to the live server (or re-installing the theme on localhost) you need to disconnect the domain under Theme Panel > Theme dashboard > General tab – https://ann.axiomthemes.com/doc/#domain_disconnection
Regards
Hi, how can we change the default rel attribute for external links it is showing rel=”nofollow noopener”
Hello,
Please add these lines to wp-content\themes\kicker\skins\default\skin.js file:
jQuery(‘a[rel*=”nofollow”]’).each(function(){ var rel = jQuery(this).attr(‘rel’); rel = rel.replace(‘nofollow’, ‘dofollow’); jQuery(this).attr(‘rel’, rel); });
like here:
https://prnt.sc/JgrRQHxN32zaRegards
Thank you for the reply, after adding the code nothing changes, pls chk this screenshot https://snipboard.io/PtDy9l.jpg. i want to make this “cloud services” link to dofollow also how can we change rel attribute directly from wordpress admin posts section as sometimes we need dofollow and sometimes nofollow also i need to add nofollow to social media links and social media share
Hello,
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
thanks for your assistance, it worked, may i know what this function does in some detail
jQuery(‘a[rel*=”nofollow”]’).each(function(){ var rel = jQuery(this).attr(‘rel’); rel = rel.replace(‘nofollow’, ‘dofollow’); jQuery(this).attr(‘rel’, rel); });
Hi Guys, there is a bug with the theme,
look this demo https://kicker.axiomthemes.com/on the left, the social media icons are having the old twitter icon.
https://tinyurl.com/yvjr8ycvMy Support is expired but this is not about support, is that is wrong to still have the old twitter icon. Pls make an update or tell me how to change it
Thanks!
Hi Guys, any update? Thanks
Hello,
Thank you for contacting us! The new icon has been added in the new theme release, you should just update TRX_addons plugin and replace the icon in the settings. The social icons inherit the links (URLs) to your social profiles specified in the Theme Panel (WP Dashboard) > ThemeREX Addons > Socials tab.
If the issue persists, please provide your website login details in the Pre-sale ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Hi, i have already done this, but only in home page the two twitter icons are the ols ones. I send you creds in your private email. Pls check it! Many Thanks!
Hi, i have replay back Many Thanks!
Warm welcome!
HI, pls check your email i have respond Thanks
Hello,
Please check your email.
Kind regards
Hi, I am interested in buying theme. Does it work with Wordpress 6.4.1? Also about installation documentation, do you have it? Thanks
Hello, Thank you for your interest in our theme!
Yes, the theme is fully compatible with the latest WordPress version. Please find the installation tutorial here: https://kicker.axiomthemes.com/doc/#installation_theme_installation
Regards
Hi Support-Team,
i miss the h1-tag at in the blogger container which is needful for SEO. If you look in your demos, there is only one template which has the h1-tag, all the others starts with the h2-tag. The problem is located at
sc_blogger_item_title entry-title h1
At the Layout-Section of Elementor i find the Title tag “Heading 1” up to “Heading 6”. But the option “Heading 1” doesn´t work. If i choose it, nothing happens in the frontend. The title isn´t chaning from h2 to h1.
What can i do`?
Many thanks BennyBlue
Hello,
Could you please provide us with the screenshots of the elements you mentioned in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Many thanks for your feedback, but my support is expired. This problem isn´t not only for me important, for other users too. You will find a screenshot with details here https://www.speedxdreams.com/h1-missing.jpg Hope you can help. Many thanks Benny
Hello,
Can you please update the changelog with the 1.4 version changes?
Thanks!
Hello,
Aren’t you gonna update Twitter icons? Any new features soon? It’s been a year since the theme is still the same except for some little AI things.
Thanks.
Hello,
Where are Tiktok icons?
Last update broke blogger elementor feature; filters (categories or tags) dissapeared.
Hello,
We could not reproduce the issue you mentioned. Please edit social icons in the Theme Panel (WP Dashboard) > ThemeREX Addons > Socials tab. If the issue still exists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
All the featured images for my posts have been removed. Is there no way to bring them back without having to manually set each one all over again?
Hi, is there an addon we can use to get the Woocommerce Shop features available on the Qwery theme (such as multiple single product layouts, product styles) for the Kicker theme?
Hello,
Thank you for contacting us! Please open Theme customizer->Shop. Settings of this group allow managing the overall look of the WooCommerce elements (works only if the WooCommerce plug-in is installed). The single products can be added/customized in WordPress Dashboard Menu > Products. Three layouts are included: simple, variable and affiliate product.
Regards
Hello again, to clarify I’m referring to the Qwery theme shop features such as:
https://qwery.ancorathemes.com/shop/
Single Product layout – 2 columns; carousel
Product Styles: Modern; Hover; Minimal; Overlay
Single Product: Full width; Gallery Cascade
It seems that your newer themes have the upgraded Woocommerce Shop features. Can you please update the Kicker theme with these features? It’s the same price as Qwery but lacks the Shop functionality. We need an update please. Thanks
I never used the template and when I want to use it it appears that the code has been used and I try to contact support and now the support expires, what can I do?
I feel scammed because the link they say https://deactivate.themerex.net/ doesn’t work either.
mistakes : - Sorry, this is not a valid Envato Username! - Your Support has expired, you can renew it here.
Hello,
Thank you for contacting us! Unfortunately, your support license is expired. A supported item includes item support for 6 months from the purchase date. During those 6 months, our support team is available to provide the item support services according to the support policy.
Your purchase code has been reactivated, please try again.
Regards
I just looked at your theme, and was wondering if its possible for it to fill the screen. Currently it looks like its boxed. How much would it take to change it to fill and make all the fonts and images appropriately larger? Thanks.
Hello,
Thank you for your interest in our theme!
There are 3 content width types you can choose from:
1. Boxed – the page’s body is in the area of limited screen width, and the background image is visible. 2. Wide – the page’s body occupies an entire screen width (the background image is behind it and is not visible), and the content occupies the fixed width area in the center of the screen. 3. Fullscreen – the page’s body occupies an entire screen width.
Fonts are editable through user-friendly Customizer panel. Please learn more here: https://kicker.axiomthemes.com/doc/#customizer_settings_fonts If you have any other questions, please submit a pre-sale ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Hi, pls i accedetnaly remove “Trending” bar in home page
https://kicker.axiomthemes.com/how i enabled again pls? Support is expired, but pls i would really appreciate it if you could help me on this. I think is somewhere an option
Thanks!!
Many Thanks!
Warm welcome!
Nice theme but the gallery options does’nt show on the mobile.
The gallery header option on the blog only seems to show on the desktop and not the mobile. When I go to the same blog post that shows a gallery header on the desktop does not show on the mobile.
Hello,
Could you please submit a pre-sale ticket and provide us with the link to this page and screenshots at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Hi, I know support has expired but I am having issues re-using my theme on my blog. Yes, I know support has expired but it is only fair that a customer who isn’t using a theme should be easily allowed to change domains rather than being forced to contact support and asking to pay as well. I hope I can be helped?
Hello again,
I fixed my last problem, thanks for the assistance. How to I change the text “Type here and hit enter” in the search dropdown form?
Regards, Patrick
Hello,
Thank you for contacting us!
Please edit this text via Poedit in .pot language file. The following tutorial will guide you step by step:
https://themerex.net/wp/how-to-translate-a-wordpress-theme-using-pot-language-file/Regards
