4058 comments found.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
ai content creater chatgpt updated model upgrade please
Hi,
Thank you for purchasing our theme.
I’m not entirely clear about your suggestion, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I don’t see any info about your ad system. I’ve added my Adsense code and none of the ads are showing so I have to use an extra plugin. Where is the doc about it?
Hi,
Thank you for purchasing our theme.
You can manage the ads by navigating to Dashboard > Soledad > Ads Manager.
Also, since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
No worries, I figured it out.
Hi, I have a license I want to put on another domain, because the domain I used for the license is disabled. Can you help me?
Hi,
Yes, of course. We would be happy to do that for you. Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to help you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello team, after last update we have problem with review scores and have problem for embed Youtube or twitch links. Can see just the link and not embed
Hi,
I’ve just checked on my testing site and didn’t encounter this problem. It appears that the issue is specific to your end. Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi Team,
Your theme one of the best in the market. I was using it on a website which is decommissioned now. I am trying to activate on my new website, but getting below error. This requires urgent attention. please help asap. Unfortunately I cannot open support ticket as support is expired.
This license key has been registered for the domain: https://www.crawlingbot.com please buy a new license.
Hi,
Thank you for loving our theme so far.
If you’re unable to create a new ticket, please send us an email through our contact form. Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I did place contact through the form. No response so far. Its an urgent matter, need your immediate help here
Hi Team, Kindly help asap
We’ve replied to your email. Please check it.
Best Regards,
PenciDesign
Hi, I’m interested in this theme. I’d like to know if all the options that Elementor uses can also be used with Gutenberg, or which ones are the options that are available to use with Gutenberg? Thanks
Hi,
Thank you for your interest in our theme.
Yes, you can switch to the Elementor page builder when using the Gutenberg editor.
Best Regards,
PenciDesign
How can i see the recipes in meta description (Yoast) when i use your recipe module?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello Just purchase your wonderfull theme. Please help with these questions
1 – I get Soledad – Notification to update some plugins, I try many times but plugin do not update.
2 – Why Elementor pro ask to upgrade?
Thank you
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thank, message sent to support
Hi, I have 5 questions about Soledad 1) does it have the option of sponsored articles? for example> https://ibb.co/d2jmLRW
2) Can the advertising system add ads in: categories, header, in the middle of articles? for example> https://ibb.co/NWFjpS7
3) Display multiple authors (co-author)?
4) what size should representative images be?
5) Is there a option where we can add javasript in head tag from theme?
Hi,
Thank you for your interest in our theme.
1/ At the moment, this feature is not supported, but we plan to add it in future updates.
2/ Yes, with Soledad, you can place ads almost anywhere on your website.
3/ Yes, the theme already supports this feature.
4/ It doesn’t require specific image sizes; it will automatically adjust to any image size. You can choose to display horizontal, square, or vertical image sizes on your website.
5/ Yes, the theme already supports this feature.
Best Regards,
PenciDesign
Hello, I was using the WP-PostViews plugin to count views, is there a way to copy all views counted from this plugin to All time views of your build in counter?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hi. i bought this one. but i cannot setup menyu. just simple menyu not showing. if i change theme to other it is work. this theme not working correctly
i create menyu or i select current one. but not working.
Hi,
I can see that you’re using the header builder, but you haven’t selected a menu to display. This issue is related to your configuration, not our theme. Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Is there someone who can help with my page speed. If i try the page speed analyzer on the demo it’s weird fast. if i try my site, it’s not even close haha. I need some improvements, but dont know wehre to start
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi there,
i tryed to Import demo data, but everything stops on Importing content (attached) – i was wait for 5-10-15 minutes, not any result. Why is it so?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hello. thanks for this theme. I have a question about it: By purchasing this theme, do I have access to all its demos forever? Or should I buy the desired demo in another way? thanks.
Hi,
Thank you for your interest in our theme.
Yes, of course – you can access to all demos forever after purchasing the theme.
Best Regards,
PenciDesign
Hi there, I cannot edit my /shop page with elementor, is there a way I can do it as the theme blocks this option right now… thank you
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello freinds, is safe to use Soledad with PHP 8.1.x (which is the highest version of PHP you support?)
Thank for reply 
Hi,
Yes, Soledad already supports PHP 8.1 and 8.2. However, please ensure that all your third-party plugins work with your PHP version, as some plugins may not function properly with PHP version 8.
Next time, if you have any questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, I cannot find anymore the WPBakery plugin in “All files and documentation”. How can I update the plugin ?
Hi,
It’s still there. Please make sure you extract the package, open the folder you received, and then find the plugin file inside the ‘plugins’ folder.
Next time, if you have any questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best Regards,
PenciDesign
Ok i used the contact form but I can confim you that WP Bakery is not anymore in the plugins in the package from Themeforest
Hello freinds.
A pre-sale question.
Your theme looks full of features, which I need. I only want to know, if you plan some graphic style facelift. Some of your default parts which your theme uses looks like in 2015,,,
I would say, that the modern websites and magazines styles are different these days.
Of course, some parts I can modify in Elementor, but many of them (I expect) are possible to style only in your theme setup and (according to your demos) it looks little bit old school styles…
Anyway, I will buy your theme, beacuse of the features. But please, focus on the facelit in the near future, it is importnat to hold the latest trends…
Thank for your reply.
Best regards, David from https://digizin.cz
Hi,
Thank you for your interest in our theme.
Yes, we’re always keep update the designs, demos & features of Soledad to make it more perfect day by day. So, no worries about this 
Best Regards,
PenciDesign
Hi,
Thank you for your suggestions. We’re sure we will consider that.
Note: Because Envato doesn’t allow the inclusion of URLs for other items in the comments, Envato will remove them. No worries.
Best Regards,
PenciDesign
Hi, I have pruchased the theme and I was testing it on my testing site https://sellmoon.s1-tastewp.com wich is not available not, can you please deactivate license on this domain and then I will beable to activate it on my main site.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
