57 comments found.
hello i have a problem about support…the item is not in my profile products so i can’t ask for support on your website…could you help me to solve this? thanks a lot
Hello,
Thank you for using our theme!
For theme to be added to the “Supported Items” dropdown, it is necessary to submit a ticket for it first so the purchase code can be verified.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
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thanks a lot
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I cannot submit a support-request because the system said my code is expired. I bought a new license and it still doesn’t work. Please help me quickly!
Edit: Right now it has worked – funny. Please respond fast at ticket # 293877. Thank you!
Hello,
We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. We try to reply as soon as possible.
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Can someone please respond to my tickets # 282867
Hi,
Your ticket should now be updated with response.
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Can someone please respond to my tickets # 282468, have whait a long time now
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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OK, Thanks
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El modulo Timetable que viene con el tema que no funciona, no se visualiza, da error. La tabla no se visualiza, y los eventos no pueden editarse. No puedo configurarlo con elementor.
Wste es el mensaje de error que me llega desde wordpress “WordPress tiene una característica incluida que detecta cuando un plugin o tema provoca un error fatal en tu sitio, y te avisa con este correo electrónico automático.
En este caso, WordPress ha detectado un error con uno de tus plugins, Timetable Responsive Schedule For WordPress.
Antes de nada visita tu web (http://desarrolloanandayoga.info/) y revisa cualquier problema visible. A continuación visita la página donde se capturó el error (http://desarrolloanandayoga.info/wp-admin/post.php?post=2562&action=edit) y revisa cualquier problema visible.”
Necesito una solución en el menor tiempo posoble, ya que la web debemos entregar la wb al cliente en breve
Estos parametros os hemos revisado y están correctos WordPress versión 6.6.1 Tema activo: Hatha (versión 1.4) Plugin actual: Timetable Responsive Schedule For WordPress (versión 7.0) PHP versión 8.2.21
Y estos son los detalles del error que mandan desde wordpress Detalles del error
Se ha producido un error del tipo E_ERROR en la línea 261 del archivo /homepages/2/d1017302124/htdocs/clickandbuilds/desarrolloAnanda/wp-content/plugins/timetable/post-type-events.php. Mensaje de error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /homepages/2/d1017302124/htdocs/clickandbuilds/desarrolloAnanda/wp-content/plugins/timetable/post-type-events.php:261 Stack trace: #0 /homepages/2/d1017302124/htdocs/clickandbuilds/desarrolloAnanda/wp-admin/includes/template.php(1456): timetable_inner_events_custom_box_side() #1 /homepages/2/d1017302124/htdocs/clickandbuilds/desarrolloAnanda/wp-admin/includes/post.php(2384): do_meta_boxes() #2 /homepages/2/d1017302124/htdocs/clickandbuilds/desarrolloAnanda/wp-admin/edit-form-blocks.php(319): the_block_editor_meta_boxes() #3 /homepages/2/d1017302124/htdocs/clickandbuilds/desarrolloAnanda/wp-admin/post.php(187): require(’/homepages/2/d1…’) #4 {main} thrown
Hello,
Please note that theme hasn’t been fully tested yet with PHP 8.2. We recommend using PHP 8.0 with the theme.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Ticket realizado.
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Hi! I’ve been updated the Wordpress version + theme and I’m having problems with some features of the theme and visualization. - I can’t edit anything from Hatha Core Options panel - My site has a warning message: Warning: include(/32264): Failed to open stream: No such file or directory in /home/c1551702/public_html/wp-includes/class-wp.php on line 819 Warning: include(): Failed opening ’/32264’ for inclusion (include_path=’.:/opt/php8-2/lib/php’) in /home/c1551702/public_html/wp-includes/class-wp.php on line 819 - When I want to edit the pages the screen turns white and Forbidden message appears. Please I need assistance since the theme is not responding correctly to the updates. Thanks in advance!
Hello,
Please navigate to Appearance > Install Plugins and check if plugins listed there are also updated to the latest version. We also recommend using PHP 8.0 with the theme.
In case you need further assistance please contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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We have purchased Hatha Yoga Theme from Theme Forest. On the live site, the Purchase code is not working as we have used it on the test server. The dummy installation is removed from the server but we have not delink the theme from there. How can we delink the dummy website and link the live site?
Hello,
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.
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Is there a way to update the divided navigation menu links? I update the standard menu to remove links but it still hasn’t changed
Hello,
You should edit menu which is assigned to be left or right menu.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Thank you. That worked for me
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Hello, I have a problem. After installing the theme I notice that the pages do not appear correctly and nor with all the content. Could you help me please ?
Sorry, it’s now fixed. Howerver I have an issue to upload the header et footer on the website. Any recommandation or tutorial ?
Hello,
Header and footer can be adjusted through theme options, content of header and footer widget areas can be adjusted in Appearance > Widgets.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
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This design won’t work even after multiple installs and support provided no help other than “try again”. Not an option, wasting time, we need this to work to keep client schedule promised. Either fix/support this theme or take it down.
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
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I had an advanced programmer look at your theme, and they repaired our install from our side. Your suggestion for us to install a plugin to patch the code error (without actually fixing the error in the source code), is not a valid solution, as this error will still be present. You need to go patch the error in your core source code that deals with exploding strings / arrays. The old version of PHP allowed it to run with an error, the new version of PHP causes a critical error and causes a recursive loop that’s leaking memory and crashing Elementor.
Hi there,
Please continue the conversation with our agent at Help Center so they can assist you further.
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Hello Guys, we have been a customer and still using your theme. We just wanted to know if the Timetable plugin is indeed able to record bookings. We are unsure because when we try the plug-in report an error with date colums and we wondered if the booking option is indeed working. Thank you!
Hi there,
The theme is using the Timetable schedule plugin and you can only list events, but there is no option to allow users to make purchases directly without creating packages over the WooCommerce plugin which is also compatible with the theme.
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hello,
Thank you for reaching us!
This is due to the recent changes in the new WooCommerce update. Due to the latest WooCommerce update there has been some changes in the HTML structure of the default WooCommerce pages. Single product page Images might be affected.
You can downgrade plugin to some previous version (it should display correctly with WooCommerce 7.7) as a temporary solution until the theme update is released.
All the themes will be updated as soon as possible and the layout for the Single product page will be resolved. Thank you for your patience.
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hi, i have installed 7.7 also but the result is the same. there is no change
Hi,
This could also be caused by some third party plugin. Please deactivate all your third party plugins except bundled plugins (Qode Framework, Hatha Core, Elementor, Slider Resolution) clear browser cache and check the page. If the issue disappears, activate your plugins one by one and try to find the plugin that causes the issue.
Please contact us through this email, include your purchase code and url of your site in the email, and our support agents will check this and assist you.
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emailed u.
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Hi, bought and installed the theme. I had an error on the dashboard caused by the file core-dashboard-theme-validation.php. I resolved it by removing the first blank line and closing the php at the end of the code. Hope it helps if somebody else got the error
Hi there,
Thanks for sharing this information, we will check this on our end and include it within the theme update if it is still present.
If you need any further assistance, you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thank you.
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Hi How do I get some assistance with this theme that I’ve bought?
Hi there,
You can always contact our support team at Help Center and they will be happy to assist you. In order to submit a ticket please follow instructions from this article.
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I have not been provided by any customer support on the theme (Hatha – Yoga WordPress Theme) that i have purchased. I raised a ticket and have submitted my query regarding the issue that i am facing in the purchased theme, but my query has not been answered by the theme support. As a result i am unable to use the theme, hence i request a refund on my purchased theme. Please do the needfull.
Hi there,
We do see that your request has been responded so please continue the conversation with our support team as they can help.
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Hello,
You have a beautiful theme. I’m thinking of buying. Does it continue to be compatible with current versions of Wordpress? I see WP Software version 5.9.x supports it. When I read the comments, there were problems during the installation. Does the theme continue to be updated and improved?
Hi there,
Thanks for writing in! The theme will for sure be updated, and since there has not been any significant changes from WP 5.9 to the latest WP version, the theme can be used on the latest version as well. The compatibility will be added to the change log once theme update is out.
When it comes to installation or usually demo import issues it is usually related to weak resources. Always, check your resources as well as you can always try to import our demo content with our XML file.
We do hope this helped and let us know if you have any additional questions.
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Thank you for your quick response.
Hi there,
Glad we could help!
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Hello! I bought your theme a few days ago. And then there was a serious problem (similar situation like in prev comment).
Your technical support is simply not responding. It’s been two days of silence.
This is a link to my request to them https://helpcenter.qodeinteractive.com/hc/en-us/requests/189082. Take action!
Hi there,
Thanks for writing in! We do see that our team has provided you with a response so please continue the conversation with o ur support team so they can investigate this further more and help you.
Thank you for your patiance.
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We got some Problems with the Widgets, there are a lot of Errors of “Legacy Fields” and the Customizer isnt working – saving / actualise ” doesnt work. Tried in Wordpress 6 and 5.9 – And the Elementor Toolbar isnt loading at all.
seems to have trouble with the demo import, without importing everything works fine, the system information didnt show any errors befor import, and the import went 100% through.
there is a problem with Hatha Core and the Actual Elemetor Version, elementor isnt complete loading – until you deactivate the core plugin.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you and check everything on your end.
Thanks.
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frustrating, trying to import, all technical elements are checked and memory limits are correct, the code is registered, but i dont get the option to import the data. !
When trying to get the support and open a ticket, I created an account and never recieved the email confirmation, therefore, never managed to login to create the support ticket in the first place.
I have deregistered and re-registered my serial number and still not able to import. Very frustrating that things are not smooth here ! Bad start !
Hi there,
We have verified your email address manually, so please check now and contact our support team.
If you are still having issues, please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further.
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Hello, can the logo (the decoration used in all loading facilities and also used as logo in the single page slider demo) be changed easily and replaced with a different logo/decoration? Or maybe the animation is indeed custom coded and cannot be changed?
Hi there,
Thanks for writing in! The logo can for sure be replaced with your own, and when it comes to the Loader, it is our custom spinner. There is no option to replace that image within our theme options. So this could be done with some CSS code or by editing the theme files. Or simply choose another loader that is available within our theme options.
We hope this helped and let us know if you have any additional questions.
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Thank you for your answer. One last question: is there any chance to log into a demo installation to review the back-end? Or maybe a link to the template instructions to have a better feeling? Thank so much in advance.
Hi there,
We do not have any testing environment unfortunately but you can always check our themes documentation.
We hope this helped and feel free to ask if you have any additional questions.
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