23243 comments found.
Hi, i reset my test domain license, and entered it to my main domain: hazan.com.tr but i gived this error “Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.” My site closed!! please activate https://www.hazan.com.tr
Hello, @maniero,
Could you please contact us via our support system with your site WP Admin URL and Credentials and also with the purchase code, so that our experts will look into it for you on your site and help you out in resolving your issue?
Regards, P-THEMES.
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I already opened a ticket 2-3 days ago. But still no answer. What a support! https://p-themes.zendesk.com/hc/en-us/requests/31844
Hello, @maniero,
Sorry for the inconvenience but this is not true, you generated the support ticket at Saturday late night, and a Sunday is weekend, and just now around 40 minutes ago you provided the Login details of your site in your support ticket, and we have solved your issue now and replied to your support ticket as well, please check our reply there.
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I can not select more then 4 weights for my custom fonts?
Hello, @arymaynart,
Could you please double-check your Font file that it must have more than 4 wights? If yes then please contact us via our support system with your site WP Admin URL and Credentials so that we will have a look into it for you on your site and help you out.
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Hello,
How do you remove the title from the breadcrumb navigation. With many themes, it can be removed with the CSS rule .breadcrumb_last { display: none }, and I thought it would also work with Porto as .breadcrumb_last is one the CSS selectors in the theme, but it did not.
Thanks,
David
Hello, @hmh11,
Please try with the below given CSS code and let us know the result.
.page-top ul.breadcrumb li:last-child {
display: none !important;
}
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Hello,
That works.
Many thanks,
David
You’re Most Welcome!!
Hi – can you please tell me if there is a ‘swatch’ type feature built into Porto?
I need something similar to this page : https://www.truframe.co.uk/windows/casement on the (Colours + Glass) section….
The swatches need to be for a ‘Page’ and not a WooCommerce product.
Any suggestions please? Thank you.
Hello, @MrADeveci,
Regrettably, achieving this through Theme Options isn’t feasible, as the theme lacks the necessary feature. Customization is the sole route to making it happen, but please be aware that our dedicated support exclusively covers Theme Options-related issues. We hope you appreciate our constraints.
Alternatively, if you’re interested in customization, don’t hesitate to reach out to our team for paid customization services at https://www.portotheme.com/customization/.
Finally, you may explore third-party plugins from the WP Market to fulfill your needs, but please exercise caution as this involves some degree of risk.
Wishing you a wonderful day!
Regards, P-THEMES.
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Hi.Does anyone else have problem with Slider Revolution. Version 6.6.14 is not working any more , i mean the administration panel. Also when the plugin is active is making error on wp administration page.I am contacting the support but i only got response how to remove the plugin , no info if they will have soon any update or fix.
Hello, @albart,
Sorry for the inconvenience but your explanation was not clear and to the point, we therefore replied to your support ticket #31725 again, please check back to your support ticket reply now and then reply back to it accordingly.
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Thank you very much, the problem is solved , the plugin that was making the conflict was ELEX WooCommerce Product Price Custom Text (Before & After Text) and Discount.
Hello, @albart,
Great to hear that the problem is solved! Thank you for letting us know that it was the ELEX WooCommerce Product Price Custom Text (Before & After Text) and Discount plugin causing the conflict. If you have any more questions or need further assistance in the future, feel free to reach out. Have a wonderful day!
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Hello, porto production team
I have a question about the mobile version of the webpage and I would like to ask you. Just like the two pictures I uploaded, one is your porto and the other is the web page I want to make. I’m very curious, why when the web page is also displayed on the mobile phone, even the banner of the porto theme cannot be displayed completely, but the second one can be displayed completely.
1.https://prnt.sc/BKCm45kTImAU
2.https://prnt.sc/hS0C5mkD_aIt
If I want to make my website like the second one, do I need to set anything in my background? Or can porto itself be displayed like this?
Hello, @cmtendency,
I would like to express my gratitude for the comprehensive explanation you provided, complemented by the inclusion of accompanying screenshots. Your input has been invaluable in shedding light on the matter at hand. Allow me to reciprocate with a more detailed explanation.
In the process of editing the page and configuring the banner or carousel, it is possible to seamlessly transition to mobile mode. Within this mode, you will have the ability to fine-tune the banner image alignment, choosing between ‘cover’ or ‘contain,’ and adjusting its position to suit your specific requirements. These versatile tools and options afford you the capability to tailor the banner images precisely to your liking for the mobile layout. To gain a more comprehensive understanding of this process, I encourage you to review the provided image. https://postimg.cc/F1fR5wzM
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we are getting PHP Warning: Undefined array key “product_loop” in …html/wp-content/themes/porto/woocommerce/content-product.php on line 49
Hello, @americanplastictech,
Sorry for the inconvenience but could you please share your site WP Admin URL and Credentials and also the Cpanel Login details with us via our support system so that we will have a look into it for you on your site and help you out.
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Hi, how do you change the number of products displayed per page in woocommerce. Currently it is 20, but I would like to put 25. Thank you
Hello, @Moea,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get free support for the Porto WordPress theme.
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Hi @PT-Support2
Recently we are facing issue. Product Pricing and tile fonts changed without doing any change. but when we edit page through Elementro its showing fine everything but on live version its totally disturb. We have Elementro Pro Version 3.16.3 and Porto Version: 6.9.5
Live Version: https://prnt.sc/gTGm83QovjTu
Elementro Edit : https://prnt.sc/gPy6oelgpIsR
Hello, @arslanqamar,
Could you please share your site page URL on which you are facing this issue so that I will check and assist you accordingly?
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@PT-Support2 I have emailed you all details. Could you please reply.
Hello, @arslanqamar,
Where you have emailed? Have you contacted us via our support system here: http://portotheme.com/support ? OR via my email aizazawan55@yahoo.com ?
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I sent email to support@portotheme.com Please check I also forward same email to your yahoo email.
Hello, @arslanqamar,
I am sorry but I did not get any of the email to my email, I kindly request you to please send the email again to my email aizazawan55@yahoo.com so that I will check and help you out accordingly.
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@ PT-Support2
PT-Support2 Please check your email.
Replied to your email back, please check and communicate there.
hi, my license almost finish and i have a question, If the license ends the theme continues updating?
sry if the support time ends
Hello, @AteneaBogota,
Yes, the license is for a lifetime, when your license support will be expires, you will not be eligible for the support only, and you have to purchase the support extension at that time if you require any help.
Please refer to Envato article here: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Regards, P-THEMES.
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Hello, is there a way to have/use the “sticky-icon-links” on a site like you have on the Theme “Live Preview” (Buy Now, Prebuilts, Studio buttons on the right side)? thanks
Hello, @shingt,
Sorry for the inconvenience but could you please explain your issue more clearly if possible with some screenshots for my better understanding so that I will further look into it for you and help you out accordingly?
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Hello, @shingt,
We now understand your concern, but unfortunately, those addons are only for the demo site and purpose, those are not provided with the theme.
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hi there,
i know that my support is over but i have a question … on this page: https://polloallospiedo.it/site/iscrizione-newsletter/ I have created 2 raw .. 1 for desktop and 1 for mobile .. for this i’m using a CSS extra with WPBakery: vc_hidden-xs Extra Small Screen .. and vc_hidden-lg Large Screen but i think doesn’t work … 
ideas?
Hello, @dgmaximiliano,
Have you tried the responsiveness option of the WP Bakery? It provides the functionality to hide a particular column on different devices, please refer to the official documentation of the WP Bakery: https://kb.wpbakery.com/docs/learning-more/responsive-settings/
And if you still want to use those extra classes then please try to test once by activating the default WordPress Theme such as Twenty Twenty-Three, just to make it sure that the issue is with our theme or not.
Regards, P-THEMES.
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Hello, I am updating my theme but the error I am getting: “An error occurred while updating Porto: This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, please reset your purchase codes through here or contact us with your site url.”
I did not use this license code elsewhere. I use it only for kanikajewelrytrove.com Here is the screenshot: https://snipboard.io/uV6aQs.jpg
Please help.
Hello, @KanikaJewelryTrove,
I have reset your purchase code, pleas un-register and then re-register the theme on your site with the same purchase code and then try again, I am sure you will not face this issue anymore.
Regards, P-THEMES.
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My domain name has expired so I can’t deactive it to use it for another domain name How can I use Porto theme for another domain in this case? Thanks
Hello, @ilikevitama,
Please go to this site: https://www.portotheme.com/support/reset-sites/ and create your account there, and then you can unregister your license from there, and then reuse the license on your final site.
And if you face any difficulty in this process, please let me know, I will then reset it for you.
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Hi p-themes,
In product page, can i change “add to cart” button with 3 button to other link like whatsapp and e-commerce web with this theme?
Hello, @pandyandi,
You need to use the single product builder to create your own layout and then use Porto Button element instead of Add to cart on it and set it as per your requirements: https://ibb.co/xH7LNSv
https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/
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well thank you! i will try it
Sure take your time. 
I’ve been trying to change the ‘Body text’ in size, but I can’t find out why it isn’t working.
Problem; https://imgtr.ee/image/ICf8pg Settings: https://imgtr.ee/image/ICfADK
Please help me out!
Hello, @studioluttmer,
As shown in your provided screenshot you are using the template builder for the single product page, so you need to navigate to Porto >> Template Builder >> Single Product and edit the Single Product template from there.
After editing, please edit each element and change the settings/style from there as per your requirements.
And the short description of the single product page is in the paragraph tag, so you should try to change the styling for the paragraph tag from Theme Options >> Skin >> Typography >> Paragraph.
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How do i remove this shortcode for AI review? – https://prnt.sc/JPvOhQLKtPya it is showing on all my product single pages.
Hello, @vinmamba,
Well, that shortcode is for the Alpus AI Product Review Summary Addon plugin, which comes bundled with our theme package and if you would like to use this feature, you can Install and Activate the plugin from Appearance >> Install Plugins: https://alpustheme.com/product/ai-product-review-summary-plugin/
And if you would only like to remove that shortcode then please navigate to Porto >> Template Builder >> Single Product and finds and edit the single product page from there, and then remove that shortcode from the page.
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I only want it removed. thank you and it worked!
You’re Most Welcome!!
Hi, is the lastest version 6.11.1 compatible with WooCommerce 8.2.1 ? Thank you
Hello, @Moea,
First of all, thanks for showing your interest in Porto WordPress
Yes, absolutely our latest theme version 6.11.1 is fully compatible with the very latest version of the WooCommerce 8.2.1
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Hello, would like to purchase your theme, I have a live site and staging can I add the template to both sites whilst working on the design in staging? Thanks
Hello, @synergycarleasingh,
First of all, thanks for showing your interest in Porto WordPress
Yes you can use the same license on the live and staging sites as well, but for the staging site you have to follow the same domain pattern as indicated in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
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Thank you
You’re Most Welcome!!
Hi here!
How can i add extra fields do the registration form? Thanks
I trust this message finds you well. I’d like to provide some guidance regarding the customization options for your WooCommerce registration form within our theme. The registration form is an integral part of your website and is primarily managed through the WooCommerce plugin. However, we’ve incorporated a user-friendly feature within our theme settings, giving you the flexibility to tailor the display of short and full information to meet your specific needs.
Here’s how you can access and configure these settings:
1. Access the Dashboard: Log in to your website's administrative dashboard.
2. Navigate to Porto Theme Options: Once in the dashboard, proceed to "Porto" in the menu.
3. Theme Options: Under the "Porto" menu, you will find "Theme Options." Click on this option to access the theme customization settings.
4. WooCommerce Settings: Within the "Theme Options," locate and select "WooCommerce."
5. Registration Form Settings: You will find a specific section dedicated to "Registration Form." Click on this section to access the related settings.
6. Customization Options: Here, you will find a range of customization settings, allowing you to configure the registration form according to your preferences.For a visual reference, you can view an image illustrating these settings by visiting the following link: https://postimg.cc/YhrsyPmx
Please note that the customization options available in our theme settings are designed to empower you with the ability to manage the registration form efficiently. However, beyond these settings, any further customization would necessitate additional development work, which falls outside the scope of our standard support policy.
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The thing here is that i want to add more fields, but since you got a template for that, i just can’t add without messing your template file.
Hello, @byterland,
In order to customize the registration form there are a total of three ways:
1- From the WooCommerce Dashboard
2- With plugins
3- ProgrammaticallyFor a detailed explanation of all three ways please refer to this article for better reference to understand: https://quadlayers.com/customize-woocommerce-registration-form/
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