3812 comments found.
Hello! Could you please tell me which solution is used to create a chat for users?
Hi, Thank you for contacting us
We have our built-in chat solution, however you can also use any third party plugin like WP Guppy Pro
Thanks
Hi ya, I have just recently uninstalled the theme and then reinstalled but the menu is not loading properly? Can you please tell us why that is because it was loading fine in the previous install
Hi, Thank you for contacting us
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Hi
I have tried to uninstall the Unyson plugin because it is slowing down the website. The plugin hasn’t had any updates for a long time, which now poses a security risk. However, this is causing the website to crash with a ‘critical error’ until it is reactivated. Is it possible to deactivate the Unyson plugin without it crashing the site?
Hi, Thank you for contacting us
We are building a new update with huge improvements and features. We are going to deprecate the Unyson completely.
If you have any issues, with current, version and our team would be happy to help you on that
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Hi Sir,
From where can I translate the notifications?
Thanks
Hi, Thank you for contacting us
This can be found in Theme Settings
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Thanks for reply,
I found this, and sent you an email about registration form. I hope you do something about my email message.
Regards
Our team will check and reply to you
OK Thanks
My pleasure
I found a huge bug in the system which makes the entire theme unusable. I use Woocommerce subscriptions for my subscriptions in the site. Everything is working fine BUT, when a user cancel their subscription or subscription ends, the account remains active no metter it says Canceled and is able to use the entire site without buying anyting.
Hi, Thank you for contacting us
We are not providing any compatibility with subscription plugin. For that, plugin needs to call one of our theme hook to update the user package
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Yeah, but what I found is , even when I disable the plugin and use standard build in packages. Even when they are canceled , deleted etc the account remain active with all the privileges
And another thing. You are provoding provide limited support which not include custom integrations and third party plugin is involved can you give me the hooks please and I’ll integrate it by my self 
Hi, Thank you for contacting us
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Hello support
1) please let me know do you have feature of import csv of freelancer and employer from backend
2) can you please provide me admin credential to check it out feature.
Hi, Thank you for contacting us
1. Yes, we do have import feature but with limited details. For example users and their profiles could be import
2. We didn’t setup any admin login.
Thanks
PRIVATE TICKET #3500514 hello do i have to wait for two weeks to get a simple one answer ??
Hi, Thank you for contacting us
Our team has replied to your tickets
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Hello,
1.Does it work with acf?
2.Is it possible to translate via WPML?
3. Is it possible to block the freelancer/employer contact only for users who purchase a subscription?
4. Does it send information about new orders and is it possible to pay for it?
5. Does the Android app have the option to buy packages via Woocommerce?
6. Is it possible to completely disable charging for work performed and leave only subscriptions?
7. Can I edit the appearance of the invoice?
Regards
Hi, Thank you for contacting us
1,2,3,4. NO 5. Yes 6. Yes 7. No, This is not possible
Thank you
I found this tut and rather do it without plugin (second way): https://www.seedprod.com/change-wordpress-admin-login-url-without-plugin/
Thanks
Hi, Thank you for contacting us
You can change that and it won’t be effect anything
Thanks
Hi Sir,
How does the freelancer deliver the project to the employer after completing the work?
Thanks
Hi, Thank you for contacting us
What do you mean deliver? Employers can mark it completed from back-end
Thanks
hello whats the matter why you guys taking so much time to reply to a simple issue
Hi, Thank you for contacting us
I will check with team to make sure that you get response as soon as possible
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Kindly check my support again as you asked i have recorded the short video abou the issue i am having PRIVATE TICKET #3500514
kindly check the video dont take another two week to reply
Hi, Thank you for contacting us
Our team has replied to this 3500514
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
PRIVATE TICKET #3500514 why amento tech support is much unprofessional i am trying to find a simple solution for 2 weeks but the support members didn’t answered correctly they just ans one question and left the second one i have messaged you guys several time but no reply ???
dont you guys care at all the blog page LinkedIn sharing option is not showing i need a fix i have benn waiting for two weeks
Hi, Thank you for contacting us
Do you mean linkedin Sharing options are not showing? or Not working.
Our team is looking on this and get back to you as soon as possible
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
no one is replying
We will make sure to reply you on urgent basis
I would like a refund this theme isn’t great at all purchased 2 days ago only problems…. When can I get a refund
Hi, Thank you for contacting us
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Hi, I purchased this theme sometimes in 2021 and set it up on our site, everything was working fine until we lost a backup of the site and now we are trying to setup the site again, but the purchase code I have is not working because it is still linked to the previous site that is no longer active or functional. I would like to know what can be done, buying support for $67 doesn’t make any economical sense…the old site where the purchase code was first used is no longer active, you can check your system and just disconnect the purchase code from the old URL so I can use it on the new URL
Hi, Thank you for contacting us
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Or you can send us an email through our profile page and we would be happy to help you
Thanks
Hello, I am unable to raise a ticket because the support has expired and i cant pay $62 to extend a support service that I wont be using. You can verify my purchase code. This is the error pop up i get when I try to submit a ticket – “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
You can send us an email through our profile page and our team will check and reset it
Hello,
Is it possible to get the big changes announcement text that you posted some days before the launch of version 3.0? The reason is that I am currently trying to set up the theme again after getting used to the older version and I am having some challenges. That announcement text detailed all the changes and why they were made. I would appreciate if it can be either be posted or sent to my email – papadock951@gmal.com
Thanks.
Hello,
If your support has expired, please email our support team through our profile page and provide a detailed explanation of the issue. Our team will assist you accordingly.
Thanks!
Can I use this theme to create gasoline “off-taker” and supplier market where you have companies looking for fuel and companies who create or supply fuel?
Hi, Thank you for contacting us
Please check the item detail page for more informations. This is freelance marketplace theme
You may also check this item https://codecanyon.net/item/taskbot-a-freelancer-marketplace-wordpress-plugin/35344021
Thanks
I understand it’s a freelance marketplace theme. I guess what I need to do with it is have the ability to change the words “job” or “jobs” to “supplier” or “suppliers”, and “freelance” to “off-taker” throughout the entire theme. Is this possible out of the box?
Yes, this can be renamed by using loco translate plugin
I’ve uploaded the theme but I can see the templates
Hi, Thank you for contacting us
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
Hey, first I want to say, thanks for really amazing theme and I recommend it to any one who wants create freelance platform!
With it I have only one trouble: Even if the payment failed, it still creating the invoice for clients and not saying anything about failed or not => it creates issue: in INVOICE SECTION there many invoices and not understood what is paid and what not) – please help it’s very important – thanks
*My Support service ended and I have only this question!
I found a solution to my question, thank you again for the excellent theme!
Hi, Thank you for contacting us
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
hello,
do you have an email to send you some questions about specific customize if that is possible in your theme, and how much will cost?
Regards,
Hi, Thank you for contacting us
You can send us an email through our profile page
Thanks
thank you for your answer,
is that normal there is no support for two weeks !!?
Regards,
We are providing the support, our team will check and reply to you as soon as possible
Pl revert on tkt #3501944
Hi, Thank you for contacting us
Our team is checking and reply you soon
Please raise a support ticket through our support help desk https://amentotech.ticksy.com and our support team will be happy to reply to you.
Thanks
