352 comments found.
Hello,
It seems that Essential Grid is slowing down the admin part of my website. trying to access for checking updates of the plugin: https://updates.themepunch-ext-b.tools/essential-grid/essential-grid.php and getting that error: cURL error 28: Connection timed out after 10001 milliseconds
Could you help?
thank you!
Hi,
Thank you for the details.
The cURL error 28 (connection timed out) usually relates to server connectivity, firewall rules, or hosting restrictions when the site tries to reach the Essential Grid update server. This is not a theme issue.
To investigate properly, please send your website details (site URL and admin access) to support@thememove.com . Our team will check the setup and help identify the exact cause.
Thank you.
Hello,
do you have any news about that problem?
thank you
Hi,
Please send your website details (site URL and admin access) to support@thememove.com . Our team will check the setup and help identify the exact cause.
Thank you.
Hello, I have one pre sale question before buying, are the photos and illustrations copyrighted for use, thanks in advance.
Hi there, thanks for reaching out
All photos and illustrations included in the Renovation theme are provided for demo and preview purposes only. They are not licensed for use in your live or commercial website after purchase.
Once you use the theme, you’ll need to replace all demo images and illustrations with your own content to ensure full copyright compliance.
If you have any other pre-sale questions, feel free to ask. We’re happy to help!
ok, tnx
Hello i cannot open support portal, My website have plugin issue
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
Hi. The theme don’t have a mobile version? Or a app?
Hi!
Our theme is fully responsive, meaning it automatically adapts to different screen sizes, including mobile devices. If you’re referring to a dedicated mobile app, we currently don’t offer one. However, the theme is optimized for mobile browsing to ensure a smooth user experience.
Regards.
hi …updating the elemnetor plugin the website it give it back critical error…it depends by your template as many other template get affect of this issue by elementor.
please let me know how to fix it
thanks a lot
Hello
Please update your theme and Renovation Addons plugin to the latest version before updating Elementor.
Regards.
I’ve just installed this theme, it’s insisting it needs Elementor Pro plugin installed, but returns the following error:
Installing the plugin…
The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.
Plugin installation failed.
Plugin not activated. A higher version of Elementor Pro is needed for this theme. Please update the plugin.
Please advise?
I’m also getting the error when trying to install demo content:
There has been a critical error on this website. Please check your site admin email inbox for instructions. There is no email currently set up for this domain, so this is impossible to resolve
There has been a critical error on this website. Please check your site admin email inbox for instructions.
it is showing me while I start to import the full Demo What can I do ?
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
Regards
Please check my PRIVATE TICKET #3662865
Please check my PRIVATE TICKET #3662865
Theme Files Give Error 500 . Can you kindly check PRIVATE TICKET #3531453
ERROR http_no_url: Could not download demo media package. Please use this direct link or contact our support staff. ...... Why this error directly
PRIVATE TICKET #3515952. Kindly sort it out for me
ERROR http_no_url: Could not download demo media package. Please use this direct link or contact our support staff. please what is this Error from First Step ????!!!!!!!
Hi,
You can open a ticket here https://thememove.ticksy.com/ then we can help you check it better.
Thank you
i Dont Have time To Open ticket Repair this error please
can you reply to my ticket please ??
Please follow the ticket to get helps.
Thank you
Will the theme be able to work with my elementor pro license and everything be editable without any restrictions on anything being able to be editable?
Yes, our theme supported to work with Elementor plugin.
You can use your plugin license normally.
Regards
The demo import is broken for both Elementor and WPBakery. See ticket #3456418
We have replied to your ticket.
Please follow it.
Thank you
Hei, i already update for 4.3.9, when I update the template, my social media buttons in the top right menu disappear. How can i fix it?
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
Hello, i own 3 domains. Can i use this theme for my 3 domains? Its same company, same brand, same name, but i have different domains for services. Like 1 domain for reconstruction, 1 domain for builind and 1 doman for home services. Thank you. Milan
Hello,
Unfortunately, 1 license can be used for 1 domain only. If you want to use this theme for other domains, you need to purchase extra licenses.
Regars.
Hi there, I just updated my theme and quite a bit on the site is broken, some fonts, buttons, icons etc. Can you please suggest a fix? atmosphereaircon.com.au
Hello
Please send an email to support@thememove.com. We will help you check and guide you step by step.
Thank you
Thanks heaps, email sent 
Hi there, I sent an email with login credentials etc, a lot of the site is still broken from the update and it is live 
We don’t see your email.
Can you please send it again?
Thank you
OK resent tyvm
Hello,
I would like to inform you that I have made the purchase and have sent you an email and a ticket regarding the matter. The logo that comes with the link from your website cannot be modified to replace it with my own. I urgently need assistance to resolve this issue. Please help me as soon as possible.
Thank you.
Hi,
We’ve just replied your ticket.
Regards
Why nobody answer tickets???? PRIVATE TICKET #3359916
Hi, We have responded to your ticket. Sorry for the late reply. As we had a public holidays, there was some delay on processing your ticket. Thank you
Hello,
I have a top widget area with fa-icons and text next to the logo. When I view on a phone, the text next to the fa-icons disappear. Well, they are there if i highlight the text with my finger. How can I have the color stay black for the text when in mobile version?
Desktop version – https://www.screencast.com/t/u88nirgcBCB Mobile – https://www.screencast.com/t/H35s8uoN
Thanks
Hello
Please send an email to support@thememove.com. We will help you check and guide you step by step.
Thank you
Tried to import demo data but i get error. I made a ticket with the errors i got. It does not import everything Ticket number #3250897
Hello, our support team has responded to your ticket, please keep us updated to get the best help.
Hello
Since your support has expired, please send an email to support@thememove.com. We will help you check and guide you step by step.
Thank you
when I update revslider plugin I see to update vs-composer instead of revslider. I think it is wrong to update revslider..
Hello, since your support has expired, please send an email to support@thememove.com. Attach some screenshots of your problem in the email so we can visualize it better, and don’t forget to provide your site’s admin credentials for faster help.
Thank you 
