47 comments found.
We have purchased your theme and we can’t update it. how is it possible. Please let me know here how to update the theme?
Hello,
Please update bundled plugins using Themerex Updater plugin. After the plugin installation, navigate to Appearance -> Themerex Updater and enter your purchase code. Then you can update the plugins in the Dashboard -> Updates, just scroll down to section Active theme components: Plugins.
Regards
there is no such thing to downaload a plugin for update. Can you please be more specific
Hello,
Please submit a support ticket https://themerex.net/support/ and we’ll provide you with the plugin.
Regards
Hi theme team, how can I best update to Themerex addons version 2.35.2.2? Now it’s version 2.34.99.6.53.13 and there is no update available on the backend. Thanks, Janneke
Hi,
Just I’ve just downloaded the theme. When I upload it to the site it says it is version 1.1.5 but according to the log the latest version is 1.2.2.
Hello,
Thank you for contacting us!
We have double-checked the version of the theme uploaded to ThemeForest, and no issues were found. The current version is 1.2.2. However, to update the theme, there is no need to download it from Themeforest again – notifications of new versions will appear in the admin panel, the theme and bundled plugins can be updated directly from the Dashboard -> Updates menu – https://ekoterra.ancorathemes.com/doc/#installation_theme_update
Regards.
OK I think I see the problem. If you download “Installable WordPress file only” it is 1.1.5 but if you download the bundle it is 1.2.2. Sorted now but you might want to look into that.
Sorry for all the messages, but according to Patchstack and Wordfence anything below 2.3.4 for the ThemeREX Addons plugin is a critical vulnerability. I’m only seeing version 1.6.53.12 after update.
https://patchstack.com/database/wordpress/plugin/trx_addons/vulnerability/wordpress-themerex-addons-plugin-2-32-3-unauthenticated-arbitrary-file-upload-in-trx-addons-uploads-save-data-vulnerability?_a_id=110We are pleased to inform you that the security vulnerability identified by Wordfence has been effectively addressed in the latest plugin release. The development team promptly responded to the issue and released a patch. As soon as a new theme version is released, you will find it in your Themeforest account -> Downloads. To get a quick fix, please get in touch with the Support Team at https://themerex.net/support/. In case your support service has expired, feel free to open a “Pre-sales Question”. This does not require support extension.
Regards.
OK thanks
Does the theme have full Elementor “pro” support? like for example, can we make our own header footer design with full control ?
thanks for the quick reply
Hi,
I try to active the theme but your server say my license is invalid…
Contatc you by your ticket system
My ticket id: 107617
Waiting from you ASAP
Thanks
Thanks
Hey there any chance you could update the theme to include the most recent version of Essential Grid which has a security update?
Hello,
Thank you for choosing our theme!
The new version is already available in the theme Dashboard, and it will be uploaded to the TF shortly. To update the theme and the plugins, please use the guide – https://ekoterra.ancorathemes.com/doc/#installation_theme_update
Regards.
Bonjour, j’ai un problème avec mon slider revolution, lorsque je me connecte le message d’erreur suivant apparaît : “Il est possible que certains paramètres du slider source ne soient pas complet. Merci de renseigner tous les paramètres des sliders sources.”. Pourriez-vous m’aider ou me dire où il est possible de télécharger la MAJ du slider s’il vous plait ? En vous remerciant.
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update Slider Revolution and all bundled plugins directly in the Dashboard. Just follow this guide: https://ekoterra.ancorathemes.com/doc/#installation_theme_update
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
Hello! I bought the theme but I dont see the public health demo. I only see 4 demos. How can import the public health demo?
Hello,
Thank you for choosing our theme!
The Public Health demo page https://ekoterra.ancorathemes.com/home-4-covid-19/ is included in the default skin – https://ekoterra.ancorathemes.com/doc/#homepage_settings_page_4 You can assign it as a Homepage under Settings > Reading.
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with all your request.
Regards.
can you reset my license registration
Hello,
Thank you for contacting us!
There is a limit for the number of theme activations on different website according to the theme licensing – https://ekoterra.ancorathemes.com/doc/#general_information_license You still have a couple of tries. Feel free to activate the theme.
Regards.
The Theme panel is not showing Hi I had to redo my website and do a fresh install However although the theme is activated, there is nowhere to add the licence key Or import demo data Your documentation shows a tab in the menu called theme panel. There is no such thing even after installing the plugins.
It also shows themerex add-ons under this theme panel tab but on my installation the themerex add-on is a separate menu item.
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Thank you!
I tried that but I’m required to purchase a support package which is more than what the theme cost Why cannot someone at least provide the reason and cause as it’s something to do with the initial purchase that was bought
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
i have purchased this item and when i go to activate the theme it says wrong license code, please get me out of this,
Hello,
Thank you for choosing our theme!
Please check if you are using any security/firewall plugins such as Wordfence – they may block theme activation. You may temporarily disable them to check it.
If the issue persists, please submit a ticket at https://themerex.net/support/ and provide your theme purchase code – our Support team will take a closer look at the issue. Thank you!
Regards.
Hello,
I am building my website with the EkoTerra theme. When I was setting the default colors of the theme, the front-end stopped loading. I can still access the backend, but not the frontend.
Could you help me to understand what’s going on?
Thank you, Have a nice day.
After some checks in the plugins, the problem is related to “ThemeRex Addons”. But I don’t know what causes this problem.
The website is : https://lelab.world/
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
The “demo data” tab is not visible after installing the theme and required plugins
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please check it at https://support.themerex.net/ticket/83325
Regards.
I received this message. ” Your purchase code is invalid! Theme is not activated! Check your code – maybe it’s from another theme”. My license it says is invalid and my purchase them could not be activated. i have tried several ways yet it is not working. Please help
Hi,
My license code won’t work, I used my 5 tries about testing website with web designer. Could you help us ?
Thanks for your time.
Dear team, I am planning to purchase this theme but I don’t see a ‘shop’ feature. Can I setup a store and sell products using this theme? Can you please let me know?
Hello,
Thank you for your interest in our theme!
Absolutely! The package includes WooCommerce for an online store. Please check the demo Shop page at https://ekoterra.ancorathemes.com/shop/
Regards.
Great, thanks so much for a prompt reply
Hi, we just purchased the theme but we are missing the XD and PSD files … How can we get them ?
Hello,
Thank you for choosing our theme!
PSD files are not included in the package. But Our Tech Support team can send them, just submit a support ticket at https://themerex.net/support/
Regards.
Pre-sale: I’d like to buy but is there cookie consent popup?
Hello,
Thank you for your interest in our theme!
To have cookie consent popup implemented an additional plugin is required. (e.g. Advanced Popups). Our Customization studio will be glad to help with it. In order to proceed, please submit a ticket to “Pre-sales Question” category at https://themerex.net/support/
Alternatively, please check these themes with cookie consent popup:
1. https://themeforest.net/item/preservation-nonprofit-ecology-wordpress-theme/39344069?s_rank=2
2. https://themeforest.net/item/qwery-multipurpose-business-wordpress-theme/29678687
Regards.
My license code won’t work, please help!
Hello,
Thank you for reaching out to us!
The error when activating the theme means that you have reached the amount of 5 activations for your license key – https://ekoterra.ancorathemes.com/doc/#general_information_license Therefore, your purchase key was blocked. We have manually dropped this limit. You have another two tries now. Feel free to activate the theme.
Regards.
Hello,
Thank you for your help!
I have two more questions.
How can I change the text in the slideshow? Not the main one but the one is on the tabs. I can’t change the description of them ( they are 3).
It appears: “The situation in Europe is critical.”
And another question is:
How can I change the banners from the pages? Every time I change the picture in one page the others stay with the same photo.
Thank you.
Hello,
Thank you for getting in touch with us!
Our support assistance is provided via support tickets only. You do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme related questions you might have.
Regards.
Hi again,
I bought your EKOTERRA template and it is very slow. It takes a long time to load the photos and open them both on the phone and on the computer.
Is there any way to make it faster?
Hello,
Thank you for contacting us!
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance. Please provide your website url in the support ticket at https://themerex.net/support/
Regards.
