690 comments found.
When are you releasing an update for Slider Revolution? The current version has a vulnerability. (removing and installing from Appearance > Install Plugins still installs 6.6.2)
Hope you’re doing well and thanks for reaching out.
With respect to your query here, we can have this updated for you but you would need to create a ticket with us in order to do this. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Best Regards
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
I’d have thought that you would be more proactive and want to protect all your customer’s sites from getting hacked by releasing an update? I shouldn’t have to contact support every time a vulnerability is announced – and there have been several lately.
Hope you’re doing well and thanks for reaching out.
We appreciate your concern regarding the security of our themes and the plugins they use. Your feedback is valuable to us, and we take the security of our customers’ sites very seriously.
We understand the importance of staying proactive in addressing vulnerabilities and ensuring that our themes and plugins are up-to-date. We will take the initiative to forward your feedback to our development team for consideration. Updating the plugin across our themes is indeed a priority, and we will work towards implementing this as soon as possible to enhance the security of our customers’ websites.
If you have any further questions or concerns, please feel free to let us know.
Best Regards
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Still waiting on an update to Slider Revolution. The version in your plugin is from December 2023 – 6 months ago. Several patches have since been released https://wpscan.com/plugin/revslider/. Can you please issue an update for that plugin ASAP.
As per https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins “It is the the seller’s (theme author) responsibility to ensure that all components included in their item are up-to-date and working properly.”
Hi there,
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the outdated version of Slider Revolution in our plugin. We understand the importance of staying up-to-date with the latest patches and improvements.
We can promptly address this matter and issue an update for the Slider Revolution plugin for you in your site. Please create a ticket with us and also share your credentials. Your feedback is valuable to us, and we appreciate your patience as we work to resolve this issue.
If you have any further concerns or questions, please don’t hesitate to reach out.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
When will you be releasing an update to patch vulnerable plugin?
Hi there
We’ve escalated this matter to our development team, and they are currently working on releasing an update to patch the vulnerable plugin. We anticipate that the update will be available within this week. We appreciate your patience and understanding as we work to resolve this issue promptly.
If you have any further questions or concerns, please don’t hesitate to reach out.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi, few days ago I’ve written a ticket to official support for Prague theme but still no response. Written docs seem to be on few places in different forms with many duplicate entries :/
Anyhow, one of the current things I’m dealing with is no language translation offered in “project” category. I’m using “Polylang” plugin which is officially suggested in support docs for the theme.
In posts and pages it shows up fine but projects, books and media categories are missing any translation input. I’m not even sure which plugin introduced these categories as this theme showed up with bunch of them.
Thank you.
Hi there,
Thank you for reaching out. We apologize for any inconvenience you’ve experienced.
We haven’t come across a ticket from you in our system. To ensure that your inquiry is properly addressed, please submit a ticket using the form provided on our official support channel here.
Regarding the issue with language translation in the “project” category, it sounds like you’re using the Polylang plugin, which is a common choice for multilingual websites. However, if you’re encountering difficulties with translation in certain categories, it might be worth trying alternative translation plugins like WPML or Loco Translate. These plugins offer different features and compatibility, so you might find better success with one of them depending on your specific needs. It is best advised that you contact the plugin developers on how to go about tranlsation of custom post types. Please note that the post types, projects, books and services are from the prague plugins which you can use for your translations.
If you need further assistance or have any other questions, please don’t hesitate to reach out.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi Brian, thanks for responding.
I did use your ticket system but since there are several comments here noting how they got no response there is a possibility of an underlying problem with it. I also tried your private Facebook group without a response.
Considering how quickly you responded here; and also, that these are potentially useful for other users – I don’t intend wasting more time on tickets. I updated my FB post as well, to send people here. I guess public forum gives most incentive.
So, I do have Loco Translate (it works well in tandem with Polylang) and indeed it can reach some strings Polylang cannot. That said, you have not clarified which plugin introduces projects, media, services and books categories but more importantly how would one get to translating content within them.
For example; if one goes to “posts” category and edits one of the articles there, on the right side “languages” submenu will appear. Interaction with it gives person an option to translate the content of that page to another language.
In categories you introduced, for example “projects”, the languages submenu will not appear on the right when editing an item there.
Thus there is no apparent way to translate content in any of those categories (projects, books, services or media).
Thank you.
Hello,
Thank you for your response.
I apologize for any inconvenience you may have experienced with our ticket system and Facebook group. Your feedback is valuable to us, and we’ll look into improving our response time.
However, Please note that forums like these on ThemeForest are primarily meant for pre-sale questions, and we do not recommend reaching out to us here if your issue is about the functionality of the theme. For technical support inquiries, we encourage you to utilize our official support channels, such as our ticket system here:Create a New Ticket.
Regarding your query about translating content within the “projects,” “books,” “services,” and “media” categories, let me clarify. These post types are introduced by the Prague plugins, which is a required plugin that come bundled with the Prague theme.
As for translating content within these categories, it’s essential to ensure that your translation plugin supports custom post type translation, also known as dynamic content translation. Based on my checks, the Polylang plugin should support translation of custom post types like “projects” and “books.”
To enable translation for these custom post types, please follow these steps:
Go to the Polylang settings in your WordPress dashboard. Navigate to the “Settings” tab. Under the “Custom post types and Taxonomies” section, ensure that the checkboxes for “projects” and “books” (and any other relevant custom post types) are enabled. Save your changes.
Once you’ve enabled translation for these custom post types, you should see the “languages” submenu appear on the right side when editing an item within these categories. This will allow you to translate the content into different languages.
I hope this helps clarify the process. If you have any further questions or need assistance, please don’t hesitate to reach out via our support channels. We’re here to help.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi, during what time you reply support tickets? normally in other developers reply during 1-2 days hope you are too.
Hi there,
Thank you for reaching out.
Our support team typically responds to support tickets within 24 to 48 hours on weekdays via our support channel. If you have submitted a ticket, rest assured that we will get back to you as soon as possible within this timeframe.
You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Best Regards
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
I created ticket 3-4 days ago but did not get any ticket number or email about my submit
Hope you’re doing well and thanks for reaching out.
With respect to your query here, In the meantime, please be assured that we have received your email, and we will start resending responses to confirm receipt of future communications. If you have any further questions or concerns, please don’t hesitate to reach out.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi there, I downloaded the latest update of Prauge theme but the WP Bakery is not in the plugin folder for me to update my WP Bakery plugin on the website
Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please let us know more of this in our support channel and be sure to include your site credentials as well. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Best Regards
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Does this theme have custom header and footer? I like it, but I would like to add a button in the main menu, for a special category… thank you.
Hi there,
Yes, our theme does support custom headers and footers, and they can be easily customized using the Elementor builder. With Elementor, you can design and create unique headers and footers tailored to your specific needs. Additionally, you can include buttons or links in the main menu to direct users to specific categories or pages on your website.
If you need any assistance or guidance on how to set up custom headers, footers, or add buttons to your main menu, please feel free to reach out. We’re here to help!
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hello, Is the theme compatible with Elementor Pro? Thanks
Hello,
Thank you for reaching out. Currently, the Prague theme is not fully compatible with Elementor Pro. However, we are actively working on making it compatible in the near future.
If you have any further questions or need assistance with anything else, please feel free to ask.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Why Don’t my drop downs nav menus not work on mobile devices??? LuxuryRetreatNM.com. They wok on desktop
Hello,
Thank you for reaching out. I’ve just checked your website, LuxuryRetreatNM.com, but I didn’t find any dropdown menus. However, it’s important to note that dropdown menus may not function the same way on mobile devices as they do on desktops.
On desktops, dropdown menus typically work when you hover your cursor over the menu item, triggering the dropdown to appear. However, on mobile devices, there is no hover functionality. Instead, dropdown menus usually work by tapping the parent menu item once to reveal the dropdown and tapping it again to navigate to the linked page or close the dropdown.
If you have any further questions or need additional assistance, please feel free to ask.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
i was never able to get the drop down to work on mobile. the original site i used this theme for closed down. i would still like to know how to get a sub-menu drop to work if i want to purchase this theme again for a future project.
Hi there,
About the query here, since this is a presales forum, we kindly ask that you submit a support ticket via this link: Support Ticket System
To open a ticket, you’ll need to include your purchase code, which verifies your support license. If you’re unsure where to find it, you can follow this guide from Envato: Where Is My Purchase Code?
We look forward to helping you out via our support desk!
Kind Regards,
John from FoxThemes
Support
Knowledge-base | Support Ticket System
Seems the latest update completely broke the theme.
AB studio orizontal – 1
Fatal error : Uncaught Error: Class ‘Elementor\Plugin’ not found in /home4/r85652abst/public_html/wp-content/themes/prague/include/custom/helper-functions.php:344 Stack trace: #0 /home4/r85652abst/public_html/wp-content/themes/prague/header.php(164): prague_render_filter() #1 /home4/r85652abst/public_html/wp-includes/template.php(790): require_once(’/home4/r85652ab…’) #2 /home4/r85652abst/public_html/wp-includes/template.php(725): load_template(’/home4/r85652ab…’, true, Array) #3 /home4/r85652abst/public_html/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #4 /home4/r85652abst/public_html/wp-content/themes/prague/page.php(10): get_header() #5 /home4/r85652abst/public_html/wp-includes/template-loader.php(106): include(’/home4/r85652ab…’) #6 /home4/r85652abst/public_html/wp-blog-header.php(19): require_once(’/home4/r85652ab…’) #7 /home4/r85652abst/public_html/index.php(17): require(’/home4/r85652ab…’) #8 {main} thrown in /home4/r85652abst/public_html/wp-content/themes/prague/include/custom/helper-functions.php on line 344
There has been a critical error on this website.
Learn more about troubleshooting WordPress.
Hi there,
Thank you for reaching out and bringing this to our attention.
It seems that the latest update has caused a critical error on your website, resulting in the theme breaking. The error message you provided indicates that there is an issue with the Elementor plugin not being found, which is causing the fatal error.
To investigate and resolve this issue effectively, I kindly request that you provide us with access to your FTP and WordPress credentials. This will allow us to replicate the issue on our end and perform a thorough analysis to identify the root cause of the problem.
Please send your FTP and WordPress credentials to hi@foxthemes.me, and be sure to include any additional information or details that may help us diagnose the issue more accurately.
Once we have access, we will promptly investigate the issue and work on finding a solution to resolve it as quickly as possible.
Thank you for your cooperation, and we appreciate your patience as we work to resolve this matter.
Best regards, Brian.
Thanks for getting back to me – I reinstated a backup, reinstalled all plugins and reapplied the update and everything is seems well now. Thank you for your quick reply, understanding what the error was inspired me to solve this.
Hi there
Glad to hear that everthing worked for you on your end.
If you have any further queries feel free to reach out to us.
Thanks Brian.
Please help us to fix theme issues. Changing logo in the header is not working. Also inserting custom html code in the footer area also not working. Still waiting for the help (purchased from different account)
License code ending *8913a18
Hello,
We sincerely apologize for any delay in addressing your theme issues.
We appreciate your patience and understanding during this process.
I can ascertain that we have indeed received and responded to your ticket in our system. We appreciate your patience and understanding during this process.
If you have already provided information in your ticket, rest assured our team is actively working on it.
Thank you for your cooperation, and we look forward to assisting you in resolving these concerns.
Best regards, Brian
Hello, where can I find the updated plugins for the theme? I have updated the theme but the old visual composer breaks the website. Thanks!
Hope you’re doing well and thanks for reaching out.
With respect to your query here, we can share with you a copy of the latest version within our ticket channel but you would need to create a ticket with us.. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Fox themes
Support
It appears there is a security vulnerability with the PixField plugin that comes bundled with the theme. I have updated the theme but the plugin will not update and I am getting this message after trying to install it through “Install Required Plugins”: “Something went wrong with the plugin API.” How can I get this updated to my site is secure? Please email katy@below32design.com with your response. The email on our ThemeForest account is only used for billing. Thank you.
Hi there
Thank you for reaching out to us regarding the security vulnerability related to the PixField plugin bundled with your theme. We take this matter seriously, and we are committed to helping you resolve it promptly.
The security of your website is of paramount importance to us, and we can provide a solution to address this issue. To proceed, we would need access to your website to update the PixField plugin. This will ensure that your site remains secure.
To facilitate this process, please consult our support team by clicking on the following link: Support Team Link. They will guide you on the necessary steps to grant us access to your site so that we can fix the issue for you.
Your website’s security is our top priority, and we appreciate your swift action in addressing this vulnerability. We look forward to assisting you in resolving this matter and ensuring the safety of your site.
Thank you for your understanding and cooperation.
Best regards,
Hi, I need to create the site in a temporary domain. Once the site is ready I will upload it to the final customer’s domain. How does licensing work in this case? Is it possible to move the site? Thanks for the support.
Hi there,
Thank you for your inquiry. Our theme’s licensing permits usage on your temporary domain during development and, after completion, you can move the site to your final customer’s domain without any issues. The licensing covers both instances, and you won’t encounter any problems during this process.
If you have any more questions or need further assistance, feel free to ask.
Best regards,
Brian from Fox themes.
Hi everyone, is there already a release date for the Elementor integration in the Prague template? I have to plan the delivery of a new website and I need to understand the timing. Thanks!
Hello, Thank you for your inquiry regarding the Elementor integration for the Prague theme. We’re excited to inform you that we have begun the integration process, and we’re working diligently to make it seamless and high-quality. While we don’t have an exact release date at this moment, we estimate that it will take approximately 30 working days to complete this integration. Our team is committed to delivering a robust and user-friendly Elementor integration that meets the highest standards. We appreciate your patience and understanding as we work towards this update. Rest assured, we’ll keep you updated on our progress, and we’ll announce the release date as soon as it’s confirmed. If you have any further questions or need assistance in the meantime, please feel free to reach out. We’re here to support you throughout this process. Thank you for choosing the Prague theme, and we look forward to delivering an enhanced experience for your website development.
Fatal error: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, class Prague_Setup does not have a method "envato_market_http_request_args" in /home/sparks/webapps/sparks-architects/wp-includes/class-wp-hook.php:310 Stack trace: #0
How can we keep the theme’s plugins updated?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please let us know where you are encountering this error. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Fox themes
Support
Just sent the request.
Hi there.
Thank you for reaching out and we will reply soon.
Hi, I left a support request, no response. I have several malfunctions on the theme, on mozilla firefox the portfolios are one after the other, bug on several elements provided with the theme such as headings, a-propos, slider items. Thank you for answering quickly, we are an agency, we work frequently with theme forest. If I do not have a return within 3 days, I will report to theme forest.
Thank you for reaching out to us. I apologize for any inconvenience you’ve experienced with the theme. We’ve noted your concerns and have responded to your support request. Kindly check your inbox for our response.
Your feedback is valuable, and we’re committed to assisting you promptly. If you have further questions or need assistance, please don’t hesitate to reach out. We’re here to help ensure the theme functions as expected.
Best regards, Brian from Fox Themes
Your ‘prague_social_nav function code is buggy and doesn’t work – you only get the “broken chain” icon if using the “simple” header style, the chain link only ever shows. I’ve overridden that function now and got it working, but you really should remove that code from your function, as it seems like a rather odd bug. // REMOVE THIS //—END REMOVE // ?>
<?php if ($style == 'simple') { ?>
<?php }Oof, completely lost all my formatting, but hopefully you get the idea.
Hello,
Thank you for bringing this issue to our attention and for sharing your workaround. We apologize for any inconvenience you experienced due to the buggy behavior of the ‘prague_social_nav’ function code.
We appreciate your diligence in troubleshooting the problem and finding a solution that works for your needs. Your feedback is valuable to us as it helps us improve the quality of our theme.
We will certainly investigate the issue further and work towards resolving it in a future update. Our aim is to provide a smooth and hassle-free experience for all our users.
If you encounter any more issues or have additional feedback, please don’t hesitate to reach out. We’re here to assist you.
Brian from Fox Themes Support.
Hello, I read in the comments that you planned to support elementor in the future, is it still planned ? If yes for when ? Thanks for the answer
Hello, Thank you for your interest in Prague and our plans for supporting Elementor. We appreciate your enthusiasm and are happy to share our future plans. Yes, we are still planning to add Elementor support to the Prague theme. Elementor is a popular page builder that offers great flexibility and ease of use for creating custom layouts. We believe this integration will provide our users with even more options to customize their websites and make the editing process smoother. As for the timeline, we are targeting the next quarter of 2023 for the release of the Prague theme update with Elementor support. However, please keep in mind that development timelines can be subject to minor adjustments based on unforeseen circumstances or to ensure the best possible user experience. Rest assured that our team is working diligently to bring this feature to you as soon as possible. We’ll keep our users informed about the progress and updates through our official channels and website. If you have any further questions or need more information, feel free to reach out to our support team. Thank you for choosing Prague, and we look forward to providing you with an even better experience with Elementor integration. Best regards,
Hello, thanks for the answer
Glad that was helpful!
Hi, sorry to bother you again but the project seems to approach for me, and I was wondering if there is any chance that the elementor version of the theme comes anytime soon ?
Hello, What does the performance speed for this site look like? I tried running a test myself, but I think because it is a demo, the test could not finish. I really like this site, I’m just curious if with all the transitions and graphics, if the loading time lags. Thanks!
Thank you for your inquiry regarding the performance speed of the site. As a demo site, the actual performance may vary depending on factors such as hosting environment, server configuration, and optimization efforts. However, we can provide some general insights to help you assess the potential loading time of the site.
Transitions and Graphics: The presence of transitions and graphics can add visual appeal to a site but may also impact its loading time. The performance can be influenced by the size and format of images, the complexity of animations, and the overall optimization of the theme.
Optimization Efforts: To ensure optimal performance, it’s crucial to implement best practices for web optimization. This includes techniques such as image compression, lazy loading, caching, minification of scripts and stylesheets, and leveraging browser caching. These optimizations help reduce the load on the server and enhance the loading speed of the site.
Hosting Environment: The performance of a site also depends on the hosting environment. Choosing a reliable and well-optimized hosting provider can significantly impact the loading time and overall performance. We recommend selecting a hosting provider that specializes in WordPress hosting and offers robust server infrastructure.
It is important to note that while the demo site may provide an indication of the overall design and functionality, the performance on your own hosting environment may differ. We recommend conducting performance tests on your own hosting setup to get a more accurate understanding of the loading time specific to your site.
Additionally, you can explore ways to further optimize the site, such as utilizing caching plugins, optimizing images, and implementing content delivery networks (CDNs). These measures can help improve the loading time and overall user experience.
We appreciate your interest in our theme, and we are confident that with the right optimization efforts and a well-configured hosting environment, you can achieve a fast and efficient loading time for your site.
If you have any further questions or concerns, please don’t hesitate to reach out. We are here to assist you.
Dear Fox Themes team, I would like to know if your Prague Theme is Accessibility Ready or adapted to accessibility WCAG 2.1 level AA? Or if its compatible with dedicated Accessibility Plugins like One Click Accessibility to achieve WCAG 2.1 level AA compliance. Also know if its possible to insert custom logo in the footer different from the header one. And if you have Social Feed for instagram or dedicated plugin for that.
Hi guys, Im waiting about 2 weeks for your customer support reply and no one even bother to reply. I would say one of the worst customer services I seen so far.
Sorry for the delay. I see that we have replied to your ticket.
