10688 comments found.
Hello, when will the next theme update be released?
Thanks for using Porto,
We plan to release new version of theme this month.
Regards,
I purchased the theme but I’m getting an invalid purchase code error. I contacted support yesterday but still no result. I can’t use the theme I purchased. Support team still hasn’t responded.
Thanks for using Porto,
In app/code/Smartwave/Porto/Helper/Data.php, please try to change URL http to HTTPS. Then go inside backend panel and active the license again.
If you need the support directly, please kindly contact me via https://themeforest.net/user/pt-support1
Regards,
Hello! =) When are you planning the next update?
Thanks for using Porto,
We plan to release new version of theme this month.
Regards,
Hello
Admin demo panel ?
Thanks for interested in Porto,
Regretfully, the admin demo panel is not available. If you have any additional questions, do get in touch with me directly at https://themeforest.net/user/pt-support1
Here is a link to our online documentation as well. https://www.portotheme.com/magento/porto/documentation/
Regards,
Hi, suddenly the category product view has changed from 5 products in a row in the grid to very big 2 products showing grid. I didn’t understand what has happened. Although we are using a category grid view in 4 or 5 products the system always showing all the categories in two blocks.
How can we correct it ?
https://prnt.sc/XCNPoPlcea7b I opened a ticket. Can you help asap pleaseThanks for using Porto,
Please provide me with your ticket number. So that I can assist you as soon as possible. You can get in touch with me at https://themeforest.net/user/pt-support1. immediately to obtain assistance.
Regards,
Thanks I sent the ticket number.
Hello. Can your theme be used on multiple websites (one magento 2 admin panel)? Thanks
Thanks for interested in Porto,
Regular license is sufficient in most cases if you are creating a single store for you or for your client.
Each regular licence entitles you to use the theme on a single store. For multiple stores/domains/subdomains you would need multiple licences.
With a single regular licence you can also install the theme on your test server (for testing purposes), but that version shouldn’t be available to the public.
Regards,
trying to install it on magento2.4.3 and getting (syntax error, unexpected ‘)’, expecting variable (T_VARIABLE)#0 /var/www/html/magento/vendor/composer/ClassLoader.php(427): Composer\Autoload\{closure}() #1 [internal function]: Composer\Autoload\ClassLoader->loadClass() #2 [internal function]: spl_autoload_call() ) and Patch for Magento 2.4.1 And Above.zip is missing
We received your ticket and handled it, thus it must be a dailydeal extension. You may now activate the theme and import the demo.
Regards,
My purchase code isn’t working?
Thanks for using Porto,
In app/code/Smartwave/Porto/Helper/Data.php, please try to change URL http to HTTPS. Then go inside backend panel and active the license again.
If you need the support directly, please kindly contact me via https://themeforest.net/user/pt-support1
Regards,
Fantastic worked!
hello.. can I edit currency symbol change left to right on admin panel?
Thanks for contacting us,
Please kindly contact us via helpdesk https://portotheme.com/support with your purchased account to get the support.
Regards,
If you are using Magento 2.4.1 and above, please install >Patch for Magento 2.4.1 And Above.zip cant find the folder from the downloaded package
syntax error, unexpected ‘)’, expecting variable (T_VARIABLE)#0 /home/wellholistic/public_html/vendor/composer/ClassLoader.php(428): Composer\Autoload\includeFile(’/home/wellholis…’) #1 [internal function]: Composer\Autoload\ClassLoader->loadClass(‘Smartwave\\Daily…’) #2 [internal function]: spl_autoload_call(‘Smartwave\\Daily…’) #3 /home/wellholistic/public_html/vendor/magento/framework/ObjectManager/Relations/Runtime.php(38): class_exists(‘Smartwave\\Daily…’) #4 /home/wellholistic/public_html/vendor/magento/framework/Interception/Config/Config.php(157): Magento\Framework\ObjectManager\Relations\Runtime->has(‘Smartwave\\Daily…’) #5 /home/wellholistic/public_html/vendor/magento/framework/Interception/Config/Config.php(180): Magento\Framework\Interception\Config\Config->_inheritInterception(‘Smartwave\\Daily…’) #6 /home/wellholistic/public_html/vendor/magento/framework/Interception/Config/Config.php(213): Magento\Framework\Interception\Config\Config->hasPlugins(‘Smartwave\\Daily…’) #7 /home/wellholistic/public_html/vendor/magento/framework/Interception/Config/Config.php(190): Magento\Framework\Interception\Config\Config->generateIntercepted(Array) #8 /home/wellholistic/public_html/vendor/magento/framework/Interception/Config/Config.php(122): Magento\Framework\Interception\Config\Config->initializeUncompiled(Array) #9 /home/wellholistic/public_html/vendor/magento/framework/ObjectManager/Factory/AbstractFactory.php(121): Magento\Framework\Interception\Config\Config->__construct(Object(Magento\Framework\ObjectManager\Config\Reader\Dom\Proxy), Object(Magento\Framework\Config\Scope), Object(Magento\Framework\App\Cache\Type\Config), Object(Magento\Framework\ObjectManager\Relations\Runtime), Object(Magento\Framework\Interception\ObjectManager\Config\Developer), Object(Magento\Framework\ObjectManager\Definition\Runtime), ‘interception’, NULL, NULL) #10 /home/wellholistic/public_html/vendor/magento/framework/ObjectManager/Factory/Dynamic/Developer.php(66):Magento\Framework\ObjectManager\Factory\AbstractFactory->createObject(‘Magento\\Framewo…’, Array) #11 /home/wellholistic/public_html/vendor/magento/framework/ObjectManager/ObjectManager.php(70): Magento\Framework\ObjectManager\Factory\Dynamic\Developer->create(‘Magento\\Framewo…’) #12 /home/wellholistic/public_html/vendor/magento/framework/App/ObjectManager/Environment/Developer.php(84):Magento\Framework\ObjectManager\ObjectManager->get(‘Magento\\Framewo…’) #13 /home/wellholistic/public_html/vendor/magento/framework/App/ObjectManagerFactory.php(191): Magento\Framework\App\ObjectManager\Environment\Developer->configureObjectManager(Object(Magento\Framework\Interception\ObjectManager\Config\Developer), Array) #14 /home/wellholistic/public_html/vendor/magento/framework/App/Bootstrap.php(212): Magento\Framework\App\ObjectManagerFactory->create(Array) #15 /home/wellholistic/public_html/vendor/magento/framework/App/Bootstrap.php(127): Magento\Framework\App\Bootstrap->__construct(Object(Magento\Framework\App\ObjectManagerFactory), ’/home/wellholis…’, Array) #16 /home/wellholistic/public_html/vendor/magento/framework/Console/Cli.php(184): Magento\Framework\App\Bootstrap::create(’/home/wellholis…’, Array) #17 /home/wellholistic/public_html/vendor/magento/framework/Console/Cli.php(84): Magento\Framework\Console\Cli->initObjectManager() #18 /home/wellholistic/public_html/bin/magento(22): Magento\Framework\Console\Cli->__construct(‘Magento CLI’) #19 {main}
Thanks for using Porto,
Please ignore the patch for Magento 2.4.x. Let’s continue your theme installation.
Regards,
hi please reset my license.
Proble solved. Thx
Sounds great! Please contact us again for further support.
Regards,
Hi, im trying to install theme 2.4.3 version. but the package does not come with the patch zip folder. Please check the download folder.
Thanks
Thanks for using Porto,
Please ignore the patch for Magento 2.4.x. Let’s continue your theme installation.
Regards,
The instructions provided for removing the Zoom on productpage. “How to disable the Zoom function from Product Page” Does not work on the latest version of the theme. Can you check this after the update ?
Sorry for my late reply
Please kindly open new ticket at https://portotheme.com/support or contact me via https://themeforest.net/user/pt-support1 to get the help on that.
Regards,
Theme activation returns saying Purchase code is not valid!
Purchased theme and entered purchase code in site, but it is saying purchase code is not valid! Please let me know how we can solve this issue.
Thanks for using Porto,
In app/code/Smartwave/Porto/Helper/Data.php, please try to change URL http to HTTPS. Then go inside backend panel and active the license again.
If you need the support directly, please kindly contact me via https://themeforest.net/user/pt-support1
Regards,
Very weak documentation. I don’t know where to activate or modify the following: 1- Login popup: The “My Account” link beside the search bar has no action and it’s static, It should popup when i click on it for login or create an account, besides, it should change to be the name of the customer when logged in.
2- Mini cart slide drawer: in your demo, the mini cart click action is opening a drawer from the right. In my website it show a drop down menu. From where i can change it and make it drawer like the demo.
3- Top links are not showing or working and don’t know from where i can activate it. It shows only the social channels
Thanks for using Porto,
Please kindly contact me via https://themeforest.net/user/pt-support1 directly. I would like to check your site first.
Regards,
i cant even contact your support because my theme license is not working to create an account at your support system or even activate my theme. It gives me invalid license key, and i sent you through live support. I got a reply that you are working on it.
Please send me your website’s URL as well as the Porto Demo link to which you are referring.
Furthermore, this is my profile URL; your message will be delivered directly to me.
Regards,
Theme activation returns saying Purchase code is not valid!
I purchased this theme in 2014 its never installed anywhere else as the project was on hold, and i have now installed it on this website https://fasho.store/
Please help Regards
sorted
Purchased theme and entered purchase code in site, but it is saying purchase code is not valid! Please let me know how we can solve this issue.
Thanks for using Porto,
In app/code/Smartwave/Porto/Helper/Data.php, please try to change URL http to HTTPS. Then go inside backend panel and active the license again.
If you need the support directly, please kindly contact me via https://themeforest.net/user/pt-support1
Regards,
If you reply on this for production be careful it will case failure , the license stopped and refuse to active.
Already tried contacting support ticket with proof #28427
Support not helping and just delaying and even wanted me to pay for extra support for core license key failure.
Review from security expert so be careful
The issue could be because the domain you are using to activate Lience is not the domain you registered when you purchased the theme. Your Active License request for another domain may have been received by the system.
I also reviewed your message history with our support. We do not request that you extend your support package.
Please review the message content in the ticket. We are also waiting for a response from you after sending you a mail the day before.
Regards,
How to change the Product description text color to #000?
Thanks for using Porto,
It requires to use some custom css. Please insert the below css code in Porto- Setting Panel > Customization Setting:
.product.info.detailed {
color: #000;
}
Regards,
Porto 4.0.6 comes with MagePlaza Layered Navigation version 4.4.0. The latest version is 4.4.3. We are using PHP 8.1
https://www.mageplaza.com/magento-2-layered-navigation/
We had this error in our logs and were failing to change customer groups.
Deprecated Functionality: trim(): Passing null to parameter #1 ($string) of type string is deprecated in file /app/code/Mageplaza/LayeredNavigation/Model/ResourceModel/Fulltext/Collection.php
Line 617
|| trim($this->queryText ?? '') !== ''
Need to catch empty strings from now on.
Please update the Layered Navigation module to latest version so this is fixed for future releases.
Ticket #28155 has been created in your support portal. This information and update will also help your other clients.
Thanks for your helpful information,
We submitted this issue to Mageplaza so that they could correct and update their layered navigation extension, and we will also include a patch in the next theme version.
Regards,
Very good response! Your support engineer Aizaz had no idea what he was talking about, please check ticket #28155 and have someone else to do the initial checks.
Your ticket may have been assigned to the incorrect department. Aizaz only supports the Porto WP theme, which is why he didn’t comprehend your issue.
Regards,
Porto 4.0.6 is released with MagePlaza Search 4.0.5. That version has PHP 8.1 issues and is refusing to index the products for Autocomplete search function. Can you please update the theme to MagePlaza Search 4.1.0? This is affecting our live environment. Release notes: https://www.mageplaza.com/magento-2-search-extension/
Thanks for using Porto,
Please kindly open new ticket at https://portotheme.com/support to get the support for that.
Regards,
Ticket #27567 has been created. Looking forward to the update.
Thanks so much for contacting us, Please check the comment in your ticket.
Regards
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