39268 comments found.
Hello, is there a way to filter a portfolio with a URL? If so, how how can I do it?
Hi,
Currently filtering in our Portfolio element is possible based on category/tag. We don’t have a URL based filtering option. Although you could link to the individual category pages for the portfolio which will serve a similar purpose.
Thank you. – Abbas
Hi team. You’re removing woocommerce-result-count from product category. Why? How can I put it back?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
it is possible to get the cart icon below the price in woo product carousel?
Hi,
That should be possible. As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I’m having trouble with maintenance mode. I can’t deactivate it because it says: “There was a problem with your action. Please try again or reload the page.” I can’t save anything to the dashboard because of this error.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi. I’m trying to change the fonts on my website to the Google Font “Bevan” and I’ve changed the Global Options / Heading Typography and saved those settings but they are not reflected on the live website. I’ve not had this issue when using this theme before. Has something changed? Many thanks.
I’ve noticed the fonts only seem to change when in Live Builder but as soon as I save and switch back, the fonts change back.
I can’t even reset all the theme settings?
I’ve done a full clean install, which seems to have resolved this font issue. Fingers crossed…
Hi,
Glad to hear you were able to resolve the issue.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
My support has expired although I’ve been using Avada for a while now and I’ve recently updated the theme to the most up to date version. I have one problem, why does my icons not display? It just doesn’t pick up even after install from iconmoon. All my icons are there but when I choose them from the icon menu drop down it displays my icons as a block for all of them. Please help?
Hi,
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Is there a plugin that you’d recommend that works with Avada for deleting old revisions? In particular I’d like to be able to delete revisions from portfolio items, as some of my posts have a LOT, but the plugins I’ve tried don’t seem to work for that post type.
If there is a manual way that works better I’m open to recommendations. Thanks.
Hello @urbanstorm
The revisions of Avada works the same way as any other WordPress theme in this case, so you should be able to use any plugin that offers this kind of functionality, however in terms of portfolio please know that it is our own custom post type so may require you to manually remove the revisions in this case.
If you need any further assistance regarding this, please open a support ticket and our team will get back to you as soon as possible
Click Here to Get Avada Support
Thanks
-Ammar
I have purchased 3 Avada licenses over time, all 3 listed in my one Envato account. When importing Envato to my.avada.com, only 1 of the 3 is imported. Attempting to manually enter the other two purchase codes falsely reports that they are associated with another account. I cannot open a support ticket, so please don’t ask me to, thanks! Please allow me to manage all of my Avada purchase codes in my.avada.com.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities - for your issue you can reach us directly via the form on the following page (no active support needed) and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Thank you. I have now submitted my license issue on the form provided. Kind regards, John
Hi
Thank you for your update.
Regards, Shaminder
Hi Shaminder and Abbas, do you know when someone will correct my license issues as reported? Thank you!
I have just found a previous email that addresses my question, please ignore last message. Thank you!
Hi
Thank you for your update
Regards, Shaminder
Many thanks for fixing my license handling! All good now.
You are most welcome 
When will the X icon be added to the theme? It’s long overdue.
Hello @WolfieMedia
It is planned for next coming update which will be out soon
Thanks
-Ammar
I deleted all dummy text from posts and pages on my website. And I filled it with my own text. But why does the excerpt in the list differ from the actual content? Of course I deleted all cache.
Hello @oldlookie
That could simply because of the fact that you do not have custom excerpts field enable on the single post page backend, and you may have custom excerpts setup where its coming from, please click on the screen options tab on the top right of post editor and enable custom excerpts field for it, then check if you have any handwritten excerpts set up for each post.
If you need further assistance with this however, we will need you to open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I’d like to know why, when I go to my account and then to “Alt Prebuilts Import”, I can’t download a theme newer than “Avada Design Studio”. It’s missing “Magazine”, “Bed and Breakfast”, “Programmer”, “Life Coach”, “Hosting 2” and “Ebike” as you can see on this screenshot : https://rehost.diberie.com/Picture/Get/f/221533 Thank you by advance for your reply.
Hi
Our team do ensure that the regular demo method works well within a registered Avada site. If you are having any issues in installing these prebuilt sites then please reach out to our support team and they will check this for you
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hi, I ask you kindly. after a few years a customer has activated a shop on his store. How can I turn off an icon on hover effect? when I insert a cart product, I see an icon (icon-check-square-o) on that same item when I hover. many thanks
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Any idea why my blog posts looks like this https://thefreelancechannel.com/how-to-transfer-files-on-microsoft-edge-browser-using-microsoft-edge-drop/
Hello @florantevaldez
Appears to be an issue due to some caching plugin on your site, it is not letting all the CSS files load, kindly disable your cache plugin and try again once.
If the issue persists, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I have a license registered on domain that was for test purposes. In the end, domain is not using avada theme at all. I am unable to un-register license, can you please help?
Hi,
Have you tried unregistering from your my.avada.com account area?
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
In the beginning i couldn’t but after few refreshes it worked. Thanks
Glad to hear that
Your blog says the Instagram element is working fine now, but its still not working.
https://avada.com/blog/the-instagram-element-api-issue/Hello @saroj_ghumna
We can assure you that it’s working fine now, it could be that you will need to revoke the access of the plugin and then set it up again inside your global options.
If the issue persists, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I have already tried everything, including revoking the access and connecting the instagram again, I have also tried disabling all the plugins. but nothing seems to work. Before the start of the Facebook issue, everything was working fine, but after that, I can only see the INSTAGRAM FOLLOW BUTTON, I can’t see the posts.
Hello Saroj_ghumna
We will need to take a closer look into your site to provide more information on this issue, we suggest you to please follow the link below and open a support ticket with us further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, is there any option where I can add a drop down list and per selection it displays the photos
Hello @noorhs
You can use Avada Forms rendering logic for this purpose, this will provide an option to show or hide containers depending on the dropdown content and condition set, more about this can be read here => https://avada.com/documentation/how-to-use-conditional-logic-in-avada-forms/
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Is there a way to make a “list item” a modal link?
Hi,
Definitely, you can insert a modal text link in the Checklist element for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Is there a way to have a page grid? This is something I always been able to with other builders like wpbakery but on Avada I can’t find a way. There is the “Post cards” element that allow to create grid of any kind of post type except pages, which to me seem a missing basic feature
Hi
Currently we do not have such an option. I would request you to please consider to pass this as a feature suggest. You can do this by going to https://my.avada.com/make-a-request/ You can also +1 a existing feature request that you would like to develop at https://my.avada.com/feature-voting
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
What happened to the Avada user forum where one could get help from other users?
Hi
The forum has been discontinued, You can check the Facebook community group (not officially managed)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
What a bummer, it was such a great asset! I will look in to the Facebook community. Thanks for the reply.
We’re glad to assist. Right now for community engagement, the FB group is the best place.
You can send us a ticket if you need hands on assistance from our support team though.
Thank you. – Abbas
Are tags supported in Form Notifications? I added an animated gif and the form stopped sending notifications.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page regarding this and we will get back to you as soon as possible.
https://avada.com/documentation/how-to-register-for-my-avada/
Thank you. – Abbas
