2457 comments found.
I am trying to upload this theme to Hostinger. But it is showing errors as lacking css style formats. Can you please help.
Hi there, I have a ‘This theme failed to load properly and was paused within the admin backend.’ error on the Massive Dynamic theme. I updated it with the latest version but I can’t get it back to work. Can you please contact me to help solve this problem. Thankyou!
Hi there, Thanks for contacting us. Please check this link and make sure you’ve followed the right instructions.
Hi! I have seen the articles but I don’t have the option ‘install plugins’ in the ‘appearance’ menu.
Please contact us by visiting https://help.pixflow.net/ to help you soon.
Hello, there seems the be a bug in my theme thats conflicting with WooCommerce and because of that, product quantity and price are 0 after checkout. The order summary displays 0 for the quantity of each item as well as the unit price is shown in 0. but the total price is shown fully. Might this be the reason (Your theme (Massive Dynamic) contains outdated copies of some WooCommerce template files.)
Hi there, thanks for contacting us. Please let us know the version of the Massive Dynamic that you are using. About outdated files, this happens when WooCommerce releases an update after our theme update, the whole plugin works fine but it will show a warning for the developer to know about the update.
The version I’m currently using is 8.2
Hi there, thanks for letting me know. Maybe one of the plugins conflicts with WooCommerce, so please deactivate all your website plugins (except Massive Dynamic’s included plugins) and clear the browser cache. Then check your website again to see whether the issue or not.
Hello, thank you for your response. I deactivated all the plugins and cleared the browser cache but the issue still remains
Hi there, you’re very welcome. We need to check your website issue, so please contact us by visiting our help center.
I installed Massive Dynamic zip and got errors when download some of the required plugins (core..etc. “The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.”
I tried to sign up to the support… without success, (no confirmation email sent to mailbox or even spambox). I could try twice without getting a message that the email was already used.. Still, when I finish to register, I could post a ticket (ID 17273).. but how can I see the reply if I have to log myself first to see the answer…?
Pre sales question
1. this theme will work in shard hosting? 2. In WP admin panel can i use our logo? 3. Is client can edit their website theme? 4. CONTACT FORMS, EMAIL AUTORESPONDERS, MEMBERSHIP PLUGINS is available?
Hi there, thanks for contacting us. 1. Yes, it is compatible with shared hosting. 2. If you mean to change the logo from the admin panel and set it for the website it’s possible but if you mean you want to change the Massive Dynamic logo in its setting panel, unfortunately, it isn’t possible. 3. Yes, working with Massive Dynamic’s visual editor is really simple and you can use our complete knowledge base as a guide. 4. Massive dynamic contains two contact form plugins ( WP Forms and Contac Form 7). please let me know the name of the plugins that you want for email autoresponders and membership to let you know.
Can you help me to install in my shared hosting If I buy? Sorry to ask you help. I’m designer
Hi there, you just need to contact us by visiting https://help.pixflow.net/ and provide the host login information.
Import keeps getting stuck at 1%
Hi there, thanks for contacting us. Please let me know the version of the Massive Dynamic that you are using and your website’s WordPress version.
I like your website builder but I want to customize it to use it as a poster builder Would you facilitate us?
Hi there, thanks for contacting us. Unfortunately, it isn’t possible.
Hi, I have bought this license many years ago I know my support has expired but I wondering if you can help me. Never have this type of issue before. I’m running Massive Dynamic 8 with a child theme 7.2. From the domain they are recommending me to upgrade to php to 8.0 I’m running 7.4.33 but when I change the version of php it crashes the page without leaving register in debug.log. I have follow the instructions: 1) Change to other theme, 2) Eliminate Massive Dynamic 3) Instal the new version. Also when I activate other theme it works in php 8.0 with the same installed plugins. Thank you
Hi there, Thanks for contacting us. The latest version of Massive Dynamic is compatible with PHP8. Please download the latest version and update Massive Dynamic to the latest version.
Hi!
Loving this theme so far!
I have a couple of questions, How can i set amount of columns in portfolio grid? It defaults to one on mobile and 3 on desktop, but i cant find this option.
Also, how can i have an image keep a fixed aspect ratio when scaling width? My widescreen images get squished into portrait when scaling width of my browser.
Thanks!
Hi there
Thanks for your nice comment 
About the portfolio:
It has a default grid for better responsiveness.
If you want to set changes, it needs customization.
So, please contact us by visiting https://help.pixflow.net/
About the image:
We need to check the issue here, so please send a screenshot of it.
Massive Dynamic ( Support Team) was 100% really awesome they help me regarding to my concern is very smooth transaction. thank you so much for help more power to your good company!
Hi there, thank you very much for sharing your nice compliment with us. It’s our pleasure that we could help you in our help center.
Currently running PHP 7.4 and Version 7.3 of the Massive Dynamic Theme. When I update the theme to the latest version, the site does not work properly, so I then updated the PHP to 8.2 and the website has a critical error.
I have had to roll back to the previous theme and php version, but I need to be using php 8.2, so this is not a long term solution.
I know my support has expired, but can you help?
Thanks – those plugins were not part of the previous theme version, updating the theme then installing those plugins has solved it.
You’re very welcome
Hi, Import demo templates don’t work recently also I couldn’t see demo themes in your website through themeforest website, Please help me and solve this problem.
Hi there, there was an issue on our server and it has been fixed. Now, our demos appear properly. please try again and let us know the result
Hi, I can’t see the site demos. Gime me a ERR_CONNECTION_TIMED_OUT.
Also, when i try to import one template (for example Restaurant) the import it gets stuck at 1% of the process. I have read the explanations in the support forum:
https://help.pixflow.net/portal/en/kb/articles/massive-dynamic-importing-demo-s-issues and after checking that everything is correct in my PHP configuration, the import still does not work correctly.
Please take a look at your server.
Hi there, there was an issue on our server and it has been fixed. Now, our demos appear properly. please try again and let us know the result
Hello, everything works correctly now, thank you
Glad to hear that
Ahhh one more thing…. A suggestion, you could add in future updates the Yelp, TripAdvisor and Email icons (for a mailto) in the “Social Links” part. In the case of restaurants, it would be a good option to have these links.
Keep it up, I’m very happy with the options of this theme and its easy customization.
Hi there, thanks for your suggestion. Please contact us by visiting https://help.pixflow.net/ and let us know what you want exactly if it’s possible we’ll provide the options for you.
it not works for me Im using newest Wordpress (6.1.1), php 7.4 and this theme is crashing my site. Other sites on the same server without this theme works fine. How to refund for this ?
Hi there, please let me know the version of the Massive Dynamic that you are using.
Using the newest version from 9 January 2023
Yes, and still not working
Please contact us by visiting this link and send your website WordPress login information there to help you soon.
I have send it to You 5 day ago, and there is no reply from this time. Ticket id: 15498
Hi there, Thanks for letting us know. As we checked you’ve added comments to your ticket and it isn’t possible for us to see comments. After seeing your ThemeForest comment, we answered you. Please check it and keep in touch with us.
Hello! do you have a live demo for the backend? I wanna a trail before purchase. Thanks.
Hi there, thanks for contacting us. Unfortunately, Massive Dynamic doesn’t have a trial version but we are here to answer your questions
Is your theme already PHP 8 compatible?
Hi there, Thanks for contacting us. The latest version of the Massive Dynamic is compatible with PHP8.
Hello there!
I have a simple pre-sale question: is your theme compatible with Polylang?
I need it for a pretty basic website, with no e-commerce or other fancy stuff.
Thanks.
Hi there, Thanks for contacting us. Massive Dynamic is compatible with Polylang.
Ok, thanks a lot!
You’re very welcome
digital agency page has a bug, the fifth slide won’t scroll up or down
Hi there, thanks for contacting us. We checked our online demo, it works properly. If your website has an issue please contact us by visiting https://help.pixflow.net/ and send the URL of the website there to check it soon.
Hello !! can this theme use SVG for a header logo ??
Hi there, thanks for contacting us. It’s possible to use SVG format for the logo.
thanks !! is there a guide, steps to do it or do I have to use a plug in ?? I don’t find anything in the knowledge base
You’re very welcome. If your website supports SVG format, you just need to navigate to the site setting >> branding and upload the logo there. But if it doesn’t support SVG, you can install one of the plugins for supporting SVG and then upload the logo from site setting >> branding.
Thank you so much for your great assistance ! this theme is super !!!
You’re very welcome. Hope you enjoy it more
