96 comments found.
Hello,
I need some help with my website header settings. Until recently, the header was transparent at the top of the page, and when scrolling it became sticky with a brown background color (#5F3E29).
At the moment, the header is showing a white background at the top instead of being transparent. Could you please let me know where I can find the option to adjust this behavior (make it transparent at the top and brown on scroll)?
Thank you for your support!
Please open ticket Or you can send us email from this link https://smartdatasoft.com/contact/ then we will investigate and solve the issues. Thanks
Are you planning to do another update?
Hi
1- Can i create multiple listing type : Hotel / tour / car rental / restaurant… 2- is the filter dynamic,? For example : if i have a hotel in Chicago and a restaurant in New York i want to hide Chicago in the restaurant filter 3- Epay with woocomerce ? 4- wpbeakrey page builde ? 5- wpml compatibility?
Thanks
6- rtl ?
thanks
I can see the tour detail page the main header is a h2. Will I be able to change it to h1?
We are sorry that we dont have that option in our theme. Hope you understand. Thank you.
Ok, thanks, are you planning another update soon?
Hello, I am considering purchasing the theme. However, I would like to disable the user login module in the theme. Is this possible?
Can you please tell me if this theme is compatible with WooCommerce? Thank you
Hi,
We have integrated WooCommerce into the theme, allowing users to sell tours as simple products. Only this setup is compatible with WooCommerce.
Best regards, SmartDataSoft Team
Thank you very much.
hello. i tried to import the demo content, but the demo content doesn’t import, i already tried 2 times and without success!!!!
Hi,
The demo import should be done without any issues. Could you please open a ticket in our support system so that we can check the reason of the issue?
Thank you, SmartDataSoft Team
is possible to add tripadvisor review tab
yes, you can add this plugin on your site to show tripadvisor review https://wordpress.org/plugins/review-widgets-for-tripadvisor/
rtl supported ?
Sorry no
Cannot view the preview. It says “travio.smartdemowp.com refused to connect.”
Our server is down due to un expected reason. We will fix aspa
the support system gives error when trying to enter PURCHASE CODE on CREATE SUPPORT TICKET ..
This is because of the envato API causes the problem that it wont recognize the purchase code so please wait a moment and try to open ticket again. Or you can send us email from this link https://smartdatasoft.com/contact/
Theres a problem with the url – it is not SEO friendly. When you go to a tour destination, category or location, it shows with an underscore e.g. ......../tour_destinations/...... Please correct that in your future updates.
Can’t see the demo live it’s down
You can check now again.
I lost my site (hosting payments issues) Now I’m trying to reinstall it (same domain, new server), but it says the license is already used and I can’t activate. Help
Hi,
You can manage your license yourself now. Please follow this link https://smartdatasoft.com/docs/travio-travelling-agencies-wordpress-theme/new-license-system-in-theme/how-to-manage-your-license/
Thank you, SmartDataSoft Team
I tried that, but it says: No activated sites found with your username, please activate a site with your license. (even if it apeared as used before)
Hi,
I just checked your license and it seems it was registered to a site but inactive which means the license should be activated however I have removed the license from that site, now you should be able to activate the license on your site.
Thank you, SmartDataSoft Team
When I try to manage the license, it says there is no activated sites found with my username, that´s ok. But when I try to activate, it always says it’s used, so I can’t activate it =(
Hi,
We have found the license is activated on this site https://brosandi.com.mx/inicio we have removed it now please check if you can activate the license or not. If you still can’t activate the license now then please message us the site access through the Envato profile or https://smartdatasoft.com/contact/ from this link we will check your site and find the reason for the license not activating.
Thank you, SmartDataSoft Team
Contact form 7 is not working properly. Always it throws some error. While try to submit the form the button is not even working, it is not submitting.
Sorry to know, unfortunately in this case we have nothing to do, contact form 7 is a open source plugin, we just integrated in our theme for user. If you have problem in this plugin you can use other contact from plug in fluent from etc Thank you
That also couldn’t be done. Because the widgets are not getting update when we change anything. It is showing this error “There was an error. The response is not a valid JSON response.”
Hi, Could you please open ticket in our support system. This is very unfamiliar issue so we need to check the site to find out the reason for the issue. Thank you
Hello! I can’t find where to change the footer information, and some demo pages don’t load and give a 404 error
please open ticket in our support system https://support.smartdatasoft.com thank you
I’m installing this template on fresh wordpress, but I got problem while Import Demo Data. Can you help me?
[ERROR] Failed to import “destination-1” (Media) [ERROR] Failed to import “destination-2” (Media) [ERROR] Failed to import “destination-3” (Media) [ERROR] Failed to import “news-9” (Media) [ERROR] Failed to import “news-10” (Media) [ERROR] Failed to import “news-11” (Media) [ERROR] Failed to import “advice-1” (Media) [ERROR] Failed to import “news-6” (Media) [ERROR] Failed to import “news-4” (Media) [ERROR] Failed to import “shape-1” (Media) [ERROR] Failed to import “banner-1” (Media) etc
Hello,
A pre-purchase question. Will you have any wordpress admin to test the website?
Thank you.
Sorry no
Join the form to the specific tours. Dears, i have set the theme but I hve difficult to set the book this tour” form to every specifici tour. When I received the form it isn’t specified ehich tour is. Can I resolve this?
You need to use contact form 7 to add that. If you purchase our theme open ticket in our support system our technical team will help you.
