7918 comments found.
It would be great to have compatibility with the “WooCommerce Additional Variation Images Extension” Plugin. Currently the Variation Image shows as a number instead of displaying a thumbnail. I’ve tried many variation image plugins, but none seem compatible with this theme. I love the theme though, just be great to have it compatible.
Hello there,
Thank you for purchasing our theme and for reaching us. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.
Please disable “Product Carousel Gallery” in Electro > Shop > Single Product Page. If you still have issue email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Y
Hello,
Congratulations. Nice theme. We want to launch a website only as an Amazon affiliates. Do you think it would be appropriate for our project?
Thank you so much
Hello there,
Thank you for your interest in our theme. The theme is a WooCommerce theme and supports all features of WooCommerce. Yes, you can use our theme to build an affiliate marketing website. WooCommerce has an option to add and manage affiliate products: https://docs.woocommerce.com/document/managing-products/#adding-an-external-affiliate-product
If you need to automate adding affiliate products, you might require, a third-party plugin to import products into your WordPress website.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Y
Ok, thank you for your answer.
Hello, i’m using left sidebar on all my product categories.
But on search results i want the page to be full width without the sidebar. How can i achieve that?
Hello there,
Thank you for purchasing our theme and for reaching us. Your requirement can be achieved only using custom code. Please add the below custom PHP code to your child theme’s functions.php.
Custom code : https://gist.github.com/jmabbas/ea20d22a87f9daba5ea2379bffbd6cca
Hope this helps. Let us know if you have any other questions.
Thanks, Y
Before buy questions:
1 – All skins are Elementor compatible or just the last one “OVER 1 MILLION”
2 – Elementor Pro and YITH plugins licences included?
thank you.
Hello there,
Thank you for your interest in our theme and for reaching us. Our theme provides Elementor demos for all the Home pages please refer the documentation https://docs.madrasthemes.com/electro/topics/set-up-pages/. You can import Elementor or WP Bakery builder demos. Elementor Pro and YITH plugins licences are not included with our package.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Y
Hi! I recently changed the homepage to version 13, and for some reason I’ve noticed that sometimes my site logo is replaced by the default electro logo. I not totally sure, but I think that that happens when I do updates on plugins.
So far, it has happen around 4 – 5 times. My site logo disappears from the site identity section and I have to upload it again.
Any thoughts on why this is could be happening? I greatly appreciate your help and recommendations.
Thanks! Denise
Hello Denise,
Thank you for reaching us. Electro has universal header options and individual header options for each header or custom pages like homes, shop, etc.
Can you please check if the pages that have disappearing logos have a custom header? If you are able to consistently reproduce this issue please email our support with the steps to reproduce the issue and we shall help fix the issue.
Thanks for your quick response. 
I’ve seen it on the home page. I’m using header 10.
I’ll try to reproduce it and give you more details.
Denise
Sure please let us know the ticket number here once you’ve reached our support. I’ll do a followup.
Hello there,
It displays notifications about the «WooCommerce» plugin needs an update ( 8.2.1 -> 8.2.2) and «WordPress» (6.4 -> 6.4.1)
I wonder if it’s possible to update and it doesn’t conflict with your theme.
Thanks in advance, Cordial greetings,
Hello there,
Thank you for reaching us. We do not recommend updating WordPress at this moment. This is because we are seeing reports of core WooCommerce blocks breaking with the latest version of WordPress. Once there is a fix from WooCommerce, we’ll recommend doing the update.
Thank you.
Hello, where is the license for WPBakery Page Builder?
Hello there,
Thank you for purchasing our theme and for reaching us.
Our theme does not require any purchase of plugins to achieve our demo. Our theme includes the premium plugins that are used namely: Slider Revolution and WP Bakery Page Builder.
WP Bakery Page Builder is distributed as part of the theme under “In-Stock License” which means you do not need a separate license. However this in-stock license only allows you to use the plugin but not update automatically or activate it. Activation is only required for automatic updates and support access.
We provide support for WP Bakery Page Builder and whenever an update is available, we will download the latest version test it against our theme and bundle it as a theme update. So updating the theme will get you the latest version of WP Bakery Page Builder.
Once you had updated your theme, you will have to navigate to Appearance > Plugins > WP Bakery Page Builder and de-activate and delete the existing version. Once you have deleted all the VIsual Composer files, you will be prompted again to install WP Bakery Page Builder. This time you can install the latest version from the theme.
The same applies for Slider Revolution too.
Hope this helps. Let us know if you have any other questions or need further help.
Thanks, Y
I see but Slider Revolution is not displaying correctly. Each slides is coming below each other on the page. Is there a fix for it?
Hello again,
Thank you for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with screenshots and site details, we will check and help with the issue.
Kindest Regards, Y
Hello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to ThemeForest customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
If you are Elements customer, please note Elements subscription does not include theme support.
Please note that this requirement can be achieved through custom code only.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Y
Hello! In Woocommerce, in a category page, is it possible for the category description to appear below the product listing? Thank you.
Hello there,
Thank you for purchasing our theme and for reaching us. Apologies for not responding earlier, we were closed during weekends. Please note our response time is 1 business day and we are closed on Saturday and Sunday which are weekends.
Your requirement can be achieved only using custom code. Please add the below custom PHP code to your child theme’s functions.php to display category description below products.
Custom code : https://gist.github.com/YahyaTec/2363849d1e248da36e24416beff2d28a
Hope this helps. Let us know if you have any other questions.
Thanks, Y
How to solve this problem when edit product page display, when add full Width Expanded Display Conflict:The product page image does not display and even the gallery
URL web site :https://click-and-shop.com/product-category/tv-photo-son/
https://paste.pics/2d2cc82c9dd8cbd5218b955c68aba773Best Regards,
Hello there,
Thank you for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with the purchase code and site details so that we can check and help with the issue, if already mailed please mention the ticket number.
Kindest Regards, Y
Hello again,
Thank you for reaching us. We have responded to your ticket (#87866) , please check.
Kindest Regards, Y
Does this theme provide the possibility for snowflake effects?
Hello there,
Thank you for purchasing our theme and for reaching us. This theme is a Woocommerce theme and supports all its features. Unfortunately our theme do not provide options for snowflake effects, but you can refer this https://www.wpbeginner.com/plugins/how-to-add-falling-snowflakes-in-your-wordpress-blog/ to obtain your requirement, however it should work out of the box.Hope this helps. Let us know if you have any other questions.
Thanks, Y
Hello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to ThemeForest customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
If you are Elements customer, please note Elements subscription does not include theme support.
Please note that the block you mentioned in sidebar is default product categories widget from woocommerce and cannot be modified based on the category page.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Y
Hello,
Question about the brands carousel: how can add carousel brands in footer page of the carousel autoplay optionand with custom link ?
https://paste.pics/668940e3d9a2d97657a047d4c0c468b9 My url website :https://click-and-shop.com/Thanks, I send an email for License Code account
Hello there,
Thank you for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with the purchase code, if already mailed please mention the ticket number so that we can check and respond soon.
Kindest Regards, Y
I send an email Thank you for checking
Hello,
Question about the brands carousel: how can add carousel brands in footer page of the carousel autoplay optionand with custom link ? https://paste.pics/668940e3d9a2d97657a047d4c0c468b9 ThanksHello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to ThemeForest customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
If you are Elements customer, please note Elements subscription does not include theme support.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Y
How to display availability in stock or out of stock but not the quantity in product page! Best Regards,
Hello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to ThemeForest customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
If you are Elements customer, please note Elements subscription does not include theme support.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Y
Hello,
1- How to edit order of tabs WooCommerce “description”, “Specification”, “Accessories” and finally Avis Check attachment: https://we.tl/t-6CoLSx1gr0
Thanks,
Hello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to ThemeForest customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
If you are Elements customer, please note Elements subscription does not include theme support.
To edit product data tabs please refer this link : https://woocommerce.com/document/editing-product-data-tabs/
Hope this answers your question. Let us know if you have any other questions.
Thanks, Y
Hi, the theme has issue with “WooCommerce Additional Variation Images Extension” Plugins, the Variation Image shows as a number instead of displaying the pictures.
https://imgur.com/zsDyqfe please check this linkThank you
Hello there,
Thank you for purchasing our theme and for reaching us. Please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with site details, so that we can check and help with the issue.
Kindest Regards, Y
Keren bgt ini kakak, dari Indo juga ya?
Hello there. Thank you for reaching us. We are an Australian-Indian company.
electro theme version: 3.3.10 wordpress: 6.3.2 current php version: 7.4 all plugins: switched off
When I update to 8 PHP, then the wordpress crashes.
Hello there,
Thank you for purchasing our theme and for reaching us. We have checked with our environment and works good. Please check with our latest version ( v3.3.13 ) we have released, if you still have issues please email our support from here : https://themeforest.net/item/electro-electronics-store-woocommerce-theme/15720624/support with error logs and screenshots of the issue, so that we can check and help with the issue.
Kindest Regards, Y
Hi,
Is there an option to make “Products Cards Carousel” autoplay (infinite) continously so it starts again from the beginning when it reaches the last card?
Thank you!
Hello there,
Thank you for reaching us. May I request you to post your support question from the same account that you used to purchase the theme. Support is restricted to ThemeForest customers only and unfortunately I cannot verify your purchase against this account.
If you believe you’ve used this account for purchase I request you to contact Envato.
If you are a developer asking this question on behalf of a client, please email our support your purchase code from your customer and the Envato account associated with the purchase.
If you are Elements customer, please note Elements subscription does not include theme support.
In products cards carousel, autoplay option is available in edit page and custom coding is required to avail infinite loop of products.
Hope this answers your question. Let us know if you have any other questions.
Thanks, Y
Please, check again. I purchased the theme and from this account…
Hello there,
Thank you for purchasing our theme and for reaching us. In products cards carousel, autoplay option is available in edit page and custom coding is required to avail infinite loop of products.
Can you please check and let us know if you need further help?
Regards
am asking for custom code… could you send me please to make it scroll infinity?
Apologies for the confusion. Do you want the carousel to loop infinitely or do you want to implement infinite scroll on the shop page products? Can you please clarify.
i need the carousel loop infinitely, now it stops on the end
Thank you for the details. Can you please provide one more additional detail. Are you using a page template or Elementor or WP Bakery Page Builder? Can you please provide a link to your website if possible?
i will send you a ticket
Hello there,
Thank you for purchasing our theme and for reaching us. Sure please let us know the ticket number here once you’ve reached our support. We’ll check and shall get back to you on that.
Kindest Regards, Y
