6410 comments found.
Hi, I have this issue about: Missing field ‘contentUrl’ (in ‘logo’). Can you help to check https://imgur.com/a/MkZK8FL
Hi nganbuikim,
you can use our JNews JSON LD Rich Snippet Plugin to resolve this issue.
You can added the organization’s name and logo in the menu Dashboard > appearance > Customize > JNews: JSON LD Schema Setting > Home Page Schema . You can add them so that your logo gets detected.
Thank you
Hi, Do you have any documentation where I can read how to reduce the Sidefeed bar after installing the News Demo? I want to have the size of the sidefeed of Playit demo.
Hi sdd01,
if you wan to reduce the Sidefeed size, you can use the CSS code below.
div#jeg_sidecontent { width: 240px; }
div.jspPane { width: 240px; }
you can add the CSS code in Dashboard > Appearance > Customize > Additional CSS
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
if your support license expired, please try to extend or renew your support license.
Thank you
Dear Jnews Team,
I am writing to request a new prebuild version of the Jnews theme that resembles the design of https://www.inverse.com/.
Specifically, I would like to see the following features included in the new prebuild version:
1) A subscription feature with a pricing plan template 2) A mobile version that is as visually appealing and functional as the desktop version
I believe that these features would make the Jnews theme even more versatile and appealing to a wider range of users.
Thank you for your time and consideration.
Best regards, Abgeli Hobiti
Hi Hobiti,
thanks for the suggestion, we will add it to our feature request but we can’t promise it will be available soon
Thank you
Can you add Threads social network to Social Icon and custom icon function?
Hi lyzch,
yes, we are planning to add threads social icon
Thank you
The page doesn’t pass mobile friendly test. It says text too small to read and gives few other reasons. Please take a look https://search.google.com/test/mobile-friendly/result?id=sLOv1nX8YmgT_aabEqqInQ Can you guys resolve this? I will buy the support thing of yours if you can fix it
That thing is sorted when I disabled WP Rocket plugin. Basically theme and wp rocket aren’t compactible. Can you guys suggest me any speed optimization tool?
Hi nithintubebusiness1,
if the text to small to read, you can adjust the text size from Dashboard Appearance > Customize > JNews : Font Option > Global Font > Paragraph Font .
you also can set different text size for the mobile and desktop using additional css that you can add on Dashboard > appearance > additional CSS .
for the optimization, we have optimization documentation in the link below.
if you need further help, please try to open a new support ticket on our forum.
Click Here To Get JNews Support
if your support license is expired, please try to extend or renew your support license.
Thank you
Can I hire you guys to optimize my website speed? If so how can I and how much will you charge for it
Hi nithintubebusiness1,
regarding this, please contact our custom change service in the link below, to discuss more about it
Jegtheme Custom Change Service
Thank you
I dont have support but posting this here https://prnt.sc/4-LKTJiyJ2Bp I have issue whenever I turn on jnews, every 20-30 min, my website overloads, if I turn it off it works fine, I have no idea what is going, it happened, since I tried to switch wp rocket to wp super cache as jnews recommends,
How do I fix this?
I sorted it by reinstalling the theme, all good. Had to remove all data.
Nevermind, sometime later, its back again, and wont solve unless I change the theme.
Hi Mrblaze111,
could you please send us the php error log of your site, when the overload happens ? you can send it to the link below
https://themeforest.net/user/jegtheme#messageThank you
Will do. Thanks.
Hi, to show the post’s time on the post meta header? I can display only the date, I want the time as well. Regards
Hi revistaalternativa,
if you want to show the time on single post meta, you can use custom date format, you set it from Appearance > Customize > Additional CSS > JNews : Single Post Option > Single Post Option > Single Post Element > Post date Format
on the post date format you can add this
Y/m/d H:i:s
Thank you
Thank you, works perfect!
How long should it take to import demo content? It’s been sitting on step 2 of 13 for 30 minutes preparing the Data.
Hi riding257,
usually it is only take minutes to import the demo, if the import demo process is stuck please follow the steps below to troubleshoot the problem
1. please disable the caching plugin and security plugin if you are using one while importing the demo
2. please try to resave the permalinks, in the WordPress Dashboard, please go to settings > permalinks, click the save changes button at the bottom of the permalinks page without changing any settings
3. please make sure the WordPress file permissions and ownership are correct on your server, you can use this documentation below as a reference for WordPress file permission and ownership
<a href=”https://support.jegtheme.com/documentation/wordpress-file- permissions-and-ownership/”>Wordpress File Permissions and ownership
4. please set at least the PHP memory limit on your server to at least 64MB (recommended: 128M) and max upload file to at least 64 MB, please check the documentation below
if the above requirements are met and the problem still persists, please submit a new ticket in our support forum, our team may need to check the issue directly on your site
Click Here To Get JNews Support
Thank you
I own three licenses and I’ve encountered the same bug on all of my websites, including clean installations. Unfortunately, I haven’t received any support for this issue. While the theme itself is good, the support service leaves much to be desired.
Hi loukandr,
we checked your support ticket in our support forum and all of it has been marked as solved, we saw the last support ticket you’ve made in our support forum is 1 year ago also has been marked as solved, do you experiencing new problem ? if so please try to open a new support ticket on our forum.
Click Here To Get JNews Support
our support team will try to help you
if your support expired, please try to extend or renew your support license.
Thank you
Hi jeg_nanda,
the issue is posted on the JNews Facebook page. More specifically, I’m facing issues with the theme’s Gutenberg editor. After installing the PublishPress Blocks, I’m experiencing difficulties using the Block Styles and the Table Block in the block editor.
When I apply a block style to text, it becomes invisible in the editor due to a white background. Similarly, table styling doesn’t apply correctly, presumably due to a similar issue.
I’ve tested this on a fresh setup without other plugins, and the problem persists. However, when I switch to a different theme, everything works perfectly, indicating the issue lies with the JNews theme.
You can refer to the below video, which clearly illustrates the issues I’m describing.
https://share.cleanshot.com/TkqSjKBdThank you
Hi loukandr,
For the table style we have our own style for it, we also have option to disable the JNews style on the table, you can activate it from Appearance > Customize > Additional CSS > JNews : Single Post Option > Single Post Option > Single Post Element > Disable JNews Style on Table
for the style on the gutenberg editor that affected by JNews style, we will release new option on the upcoming update to be able to disable the JNews Style on the Gutenberg editor.
for the support, our official support forum is Jegtheme Official Support Forum
Our Facebook page is primarily dedicated to fostering discussions and sharing important product update announcements.
we saw that you also use gutenberg block third party plugin, we also have our own free plugin for gutenberg editor
Gutenverse Gutenberg Block Plugin
Thank you
Are all the available features able to be used on all of the prebuilt website themes? Specifically the Front End user posting, Review plugin, and register/login plugin on the Buzzviral setup.
Hi riding257,
yes, all jnews feature can be used on all the prebuilt website
Thank you
Thank you for your quick reply!
hello good day, when sharing a news on facebook the image is not shown
https://vnoticias.com.mxHi danieloe,
have you activate JNews JSON LD plugin on your site?
the json ld plugin will generate json scheme for the posts so when it shared it will be able to show the image, below is the example of one of our demo when shared on facebook
JNews Post Demo when shared on facebook
if you need further help, please open new ticket in our support forum
Click Here To Get JNews Support
if your support license is expired, please try to extend or renew your support license.
Thank you
Friends, good afternoon!
I’m trying to solve a small problem: on the home page, the image is being cropped from above, cutting off people’s heads! See the example in the link below. can you help me?
Thank you for your attention!
https://portodasnoticias.com.br/I want to use Hero 13, but there is this problem! Thanks!
Hi jpinheiro
for the hero 13 we are using landscape image with size 1170×430, if the image is potrait it will be cropped at the middle
if you want to show specific part of the image on hero 13 you need to crop the image manually with size 1170×430 and then you can replace the feature image with the cropped image that you have made, please check the screenshot below for example
if you have further question or need more assitance, please create new ticket in our support forum
Click Here To Get JNews Support
our support team will try to help you
if your support license expired, please try to extend or renew your support license.
Thank you
Thank you for your attention, but due to the volume of information it will be difficult to work with all the photos that arrive!
Thanks again and have a great week!
I am unnable to install the theme. It shows an error when activating it. It shows error from the development side.
We changed our support platform register and login method to be fully integrated with the new Envato API.
From now on, you can login or register with a click of the button below. Error: Envato API return empty access token or refresh token, please report this issues to o
ooh is working now.
Hi syslay288,
glad to hear that the problem is solved, if you have further question or need more assitance, please create new ticket in our support forum
Click Here To Get JNews Support
our support team will try to help you
Thank you
Its a dead theme now, no module layouts being added, no live post option, no single post design added
Hi uzairxyz,
We are committed to continuing to provide updates, As can be seen in our update log, we provide regular updates to add features and also fix bugs
We are currently in the development process to add new features and also updates related to design such as adding new demos
Thank you
Pre-purchase question: I just want to make sure that I can use Elementor by default? I don’t want to use WP Bakery and I want to make sure I can do everything with only Elementor.
Hi WebDrafter23,
yes, you can use Elementor by default, when importing demo you can choose Elementor for the Builder Content, please check the screenshot below
Elementor Builder Content Option
you can check more documentation about import demo in the link below
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hello I want to use a 16×9 image ratio across the website. How can I use it? There is no option is configure image ratio. The theme is excellent. My client is happy.
Should I make some changes to the child theme?
Hi lunainfotech,
thanks for using JNews, sorry unfortunately at this point we didn’t 16×9 aspect ratio option for the images, it will need a lot of custom changes in the php code if you want all the images appear in 16×9 aspect ratio
if you have further questiosn or need more assitance, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Thank you
Hello, in the theme of newsplus, when reading articles on the homepage, the loadmore is infinite and the next page is automatically moved. How can I stop the automatic next page and change it to the next page manually? I have tried to select the next page from Jnews:Category Template > Global Template > Choose Pagination mode > Normal – Navigation2 or Ajax – Next Prev settings, but browsing the articles on the homepage still does not have the function of manually next page, please help, thank you
Hi changyuyao,
you can change the pagination by editing the module 3 the module at the very bottom of the the homepage
if you are using elementor please check the screenshot below, you can find the pagination option by clicking the pencil icon on the module 3
Newsplus Homepage pagination on Elementor
if you are using the wp bakery please check the screenshot below
Newsplus Homepage pagination on WP bakery
Thank you
Bli, untuk next update, tolong tambahin fitur untuk change logo wordpress di login page. repot customize atau install plugin lagi.
dan juga didashboard (dan dibagian-bagian lain)
Hi Azelzordi,
Terima kasih banyak atas saranya, kami akan mempertimbangkan untuk menambahkan fitur tersebut, tapi mohon maaf kami tidak dapat menjanjikan fitur tersebut akan tersedia di update selanjutnya
Terima kasih
Pre-Sales question: I tested the page speed of your demo, and I found 36 for mobile performance and 71 for PC for a video page. Largest Contentful Paint (LCP): 5,7 s For home page 92 PC and 61 for Mobile. Can mobile performance be improved? The performance is essential for me.
Hi liviu74,
below is the result of our default demo tested in google page speed insight
JNews Default Page Speed insight
we have documentation below that can be used to improve google page speed score
it is worth noting that the result of page speed insight can be varies among test, google page speed insight also simulate slower connection with 3g connection for mobile test so it won’t reflect real user experience because not many people use 3g connections anymore
Thank you
I purchased theme and I cannot post a new topic on your support form. Here is my issue: I selected a option in the customizer under Single Blog Post Template and its not affecting the current page. The blog post still defaults to the same layout.
Please advise? I tried deleting caches.
Hi webdeeva,
to post in our support forum, please login first in the link below
after login to our support forum, you can create new ticket in the link below
Click Here To Get JNews Support
please also try to disable some plugins that not related to jnews for a while to see if there are any plugin conclict or not
if you still can’t login to our support please contact us through link below, we may need to check the issue directly on your site, so please attach your site information
https://themeforest.net/user/jegtheme#messageThank you
