334 comments found.
Moment I see any theme using WP-Bakery = I dont use it. Why in today’s time would a developer use it…
Hello,
Thank you for your feedback.
Please note that we have created our own custom elements and added them to the WPBakery. With WPBakery you can achieve any layout that you see on our demo website and customize them to your needs. In case you want to see the options that the theme provides please take a look at the theme documentation.
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¡Hola1 disculpad, tengo instalado Max Mega Menú para crear un mega menú personalizado con imágenes y otros elementos, pero en la versión móvil no se despliega entero el menú y se corta a la mitad. ¿Puede estar creando conflicto con la plantilla? ¿Tendría que cambiar algo de la plantilla para que se vea entero? ¡Muchas gracias de antemano! Un saludo.
Hello,
As showcased in the demo (for the “Elements” wide menu), the default behavior on mobile is to switch to dropdown (please see screenshot).
If you are perhaps using some 3rd party plugin, then please understand that when it comes to 3rd party plugins we didn’t and couldn’t test all plugins out there with our themes. The official plugins we provided bundled inside our theme are the ones that are tested several times before the theme was launched and we guarantee their functionality. If you’re having issues with any other plugin you downloaded yourself, please refer to the author of the plugin or the team behind it.
Thank you for understanding.
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Ok, sí, lo comprendo. Creo que voy a tener que descartar la opción de mega menú entonces porque no hay forma de que se vea completo en la versión móvil. Muchas gracias de todas formas por la respuesta. Un saludo!
Hi there,
Glad we could help and feel free to submit a request at our help center where our support team will be happy to help with any theme related issue.
Thanks.
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Hola, me resulta imposible actualizar la versión PHP a 8.1 (tengo la 7.4) porque en el momento en el que lo hago, no puedo acceder a la edición interna de las páginas de producto ni de los pedidos. ¿Alguna sugerencia?
¡Muchas gracias de antemano! Un saludo, Virginia
Hello,
The theme hasn’t been fully tested yet with PHP 8.1. We recommend using PHP 8.0.
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Me pasa lo mismo 
no puedo editar pedidos ni productos. EN las fichas de producto me salen todos los textos en blanco cuando quiero editarlos.
Gracias.
Hi,
We couldn’t reproduce this on our end.
This could be caused by some third party plugin. Please deactivate all your third party plugins except bundled plugins (Select Core, WPBakery, Revolution Slider, WooCommerce…) clear browser cache and check the page. If the issue disappears, activate your plugins one by one and try to find the plugin that causes the issue.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Lo probaré ¡Muchas gracias!
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I am having the following issue, all blog posts dont show unless I deactivate the select core plugin. Of course when I deactivate it the layout of all pages does not show properly. I have tested all plugins and this is the one causing the issue with the individual post pages not loading (blog list loads fibe and links to each post correctly)
If I uptdate the plugin, the pages also get broken. Any suggestions on how to fix this bug?
Links so you can visualise:
main site = www.shotfotografia.com blog list= https://www.shotfotografia.com/blog-de-fotografia/ individual blog post (published and public) = https://www.shotfotografia.com/sessao-fotografica-de-gravidez-com-caes/
I am not able to renew support at this time, sorry, but in any case this seems to be an issue at you end.
thanks so much in advance r
Hello,
Please try updating the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins. It is important to also update Select Core plugin which will be listed there.
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Hello,
When I try to update the theme, the buttons and spaces are displayed as shortcodes. How to solve this?
I use WordPress 6.4.3 and I would update the current 1.5 theme version to 2.2, in order to update to PHP 8.2.
In advance, thank you. Best regards.
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve updated Select Core plugin and other plugins listed there.
Also, you should make sure that your purchase code is registered in Moments Dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
We also recommend using PHP 8.0 since the theme hasn’t been fully tested with PHP 8.2 yet.
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Thanks for your message. Does the theme offer different styles of mega menu or only one? If only one, can you recommend a responsive mega menu plugin that works fine with the theme? Thanks
Hi,
The options listed in Select Options > Header (color, fonts) will be applied to wide menu too.
Please understand that there are a lot of plugins available and it is not possible to test our theme with all of them. Our main focus is to help with built-in theme functionalities and supported plugins. We cannot give you an exact recommendation as we haven’t tested such plugins with the Moments theme and we cannot guarantee their functionality.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Thanks for your message. Can the wide menu be on 3 columns or only on 4 columns? In advance, thank you. Best regards.
Hi there,
You can create it to have 3 columns. Please if you need any further assistance we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Can you just confirm that it is not possible to create it on three columns?
Hi there,
It is possible to have 3 columns.
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Great news! I added 3 sub-items to the wide menu, but there is a 4th empty column on the right of the wide menu… How to fill all the space with 3 columns only? Thanks
Hi there,
Please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Bonjour, Est-ce possible (et où) de changer les textes en anglais dans le thème ? De plus, y a t’il une mise à jour de prévue ? J’ai toujours un message d’erreur avec Woocommerce. Merci beaucoup
Hello,
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin. If you cannot locate some label inside the theme please try adding translation for Select Core plugin or other bundled plugins and search for labels there.
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out. Please check the article in this link regarding the ‘Outdated Files’ WooCommerce message.
In case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hi. How do I remove shopping cart from pages?
Hi,
If you need to remove cart icon from header, then this can be achieved by removing dropdown cart widget from header widget area in Appearance > Widgets (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi. That worked! Thank you so very much.
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Bonjour, Pouvez-vous me dire s’il y a une mise à jour de prévu? J’ai des notifications de Wordpress pour me dire qu’il y a des fichiers incompatibles entre le thème et l’extension à jour de Woocommerce. De plus, nous sommes maintenant à la version 6,4 de Wordpress. Merci pour votre réponse. Bonne journée. Christelle
Hi there,
Thanks for writing in! You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
The theme can be used on the latest WP version and of course we will update the theme as soon as possible.
Thanks.
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One of the plugins, Revolution Slider, that comes with the theme needs to be updated to a newer version that addresses a Minor Security Issue in Versions 6.6.12 and older. This security issue only becomes a potential problem when template zip files are imported from untrusted sources, but it would be nice to have a version where it is now fixed.
Hello,
Bundled plugins do get updated with the theme, however, you should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support period has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hello,
I’m having problems activating PHP 8 with Moments.
When I activate PHP 8, I get a critical error message from Wordpress.
This happens even with version 2.2 of the theme.
Is this normal? What to do?
Thanks in advance. Kind regards.
Hello,
The current version of the theme should work correctly with PHP 8.0. Please navigate to Appearance > Install Plugins and check if you’ve also updated Select Core plugin to the latest version.
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Hi, This theme can be used like SAAS, where different couple can build own page and send invitation and get RSVP? Thank you,
Hello,
Unfortunately this is not a feature of the theme.
Feel free to reach us if you have any additional questions.
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Hello! I was interested in your theme, but are you aware that some of the Home pages (like the Multipurpose, Announcement 1 and Announcement 2) are not responsive. When loaded on a phone, or a smaller browser window, I just get a blank screen. It’s a bit off-putting as I’m interested in using the Announcement page. If it wasn’t for this I would purchase.
Hello,
Thank you for reaching us and for letting us know! This should now be fixed.
Do let us know if you have any additional questions.
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How do I remove shopping bag from top of page?
Hi there,
You can remove that widget under Appearance > Widgets > Header Area. If you need any further assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Hello I’ve installed the demo files, finished without any errors but everything is broked! I am using Wordpress 6.2.1
Hello,
Could you please let us know which PHP version are you using? If you are using PHP 8.1 please note that we haven’t tested the theme with this version yet. We recommend using the theme with PHP 8.0 or PHP 7.4.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Its 8.0.28
I’ve changed to 7.4 and its working now
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I have imported the demo files changed the php to 7.4 and its worked for 1 day. Today its not working. I see in the logs some errors about the slider. I deactivated the slider and woocommerce but still the site its not opening. I cant create a ticket because the theme its not showing on my profile
The theme will be added in the “Supported Items” dropdown once you submit a ticket for it first.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Select) and then theme.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
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The theme is compatible with the wordpress version 6.2? Thanks
Hello,
We are still in the process of testing, however, for now we haven’t encountered any incompatibilities.
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I can’t pass the wellcom page to the Moments dashboard I give the Purchase Code I wrote down my Purchase Code and my Email, I clicked on Register Theme and it got stuck on “Please Wait…”
I can’t reach your support. My support has expired, still, I’m asking for a solution. I didn’t purchase now, but I did
Hi there,
Please take a look at the following article – How To Fix The ‘Please Wait Error’ During Registration Process.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Hi mate
I try to do it and try to open a ticket I get : Support for “Moments – Wedding & Event Theme” item has expired.
Hi there,
You can then contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Thanks, I will…
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Hi,
I am facing the demo data import problem when I am trying to import this with my purchase code this gives me these messages “THE PURCHASE CODE IS BEING USED ON ANOTHER SITE. PLEASE DEREGISTER IT FROM THERE AND THEN TRY AGAIN. I don’t have access of old website wp-admin where the theme registered/activated. can please help me out soon. thanks
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello:
Hello:
Theme version: 2.2 wp-version: 6.0.3
Lots of error messages for widgets after site update Example: [text] is affected by a bug and may not execute correctly. For more information, please use the developer tools to view.
Hello,
Please note that block based widgets added in newer versions of WordPress do require a bit more demanding resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello:
My PHP version is 7.4
The server configuration is also adjusted to the required data But the widget still has the same problem
what should i do
Hi,
These are just notices and you can ignore them. Alternatively, you can try using this plugin which reverts widgets back to classic and classic widgets don’t require as much resources.
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Is the theme compatible with wordpress 6.1.1?
Hello,
The compatibility with WordPress 6.0 was included in the latest theme update (please see change log) so you can use the theme on latest version of WordPress.
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Hi!
I would like to edit the breadcrumbs to add a category between the home page and the shop product, but I don’t know where to edit it, is it possible to do it?
Thank you very much!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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