532 comments found.
After so long we still have SERIOUS PROBLEMS in the MENU in the mobile version.
The menu disappears in the mobile version,... guys, it can’t be that after 2 YEARS we still have the same problem reported a THOUSAND TIMES!
There is no way for the menu to work on mobile.
When will this problem be fixed?
No! I can’t send a ticket because my support expired.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I have purchased a DotLife license | Coaching Online Courses WordPress in 2022, I have changed the domain of my website and I need to install the theme on the new domain, I enter the purchase code but it does not accept it, I can imagine that the size appears active but I have no way to enter my previous site to deactivate it. Can you help me with this process, so I can activate the product on my new domain. Thank you so much
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
Thank you very much for your help
Hello, I have a few questions before purchasing Dotlife.
- I use the ARMember plugin where we have several hundred users. This plugin works on an existing site that we are going to take down. I want to put this plugin – that is, with all the members – in your template. Will it work safely? I need these people to be able to log into the site and use the learning system inside. That is it is a private section and must not be visible to everyone. So is it possible to safely implement the ARMember plugin I purchased? I need a login and register icon directly on the website. But I don’t see it anywhere in the demo? I need users to login to the entire secure site – not just one course.
- I see that you have many language mutations, is there also Czech please?
Thanks for the information and help.
Hi,
Thank you for your interest.
1. Technically it should be working with our theme as well if it’s using WordPress user management system.
2. The LMS plugins which our theme support should handle this privacy efficiently without requiring other 3rd party plugin to manage membership.
3. Yes you can translate theme strings using Loco Translate plugin.
hello! The theme is great. There is something I’m not realizing, I have exported one of the demos and I can’t get the main menu or the footer to display. I have read the documentation and tried to configure everything, just as they explain, but I can’t get it to display. Any suggestions?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
PRE-PURCHASE QUESTION : Would it be possible to add Masteriyo LMS compatibility ? Mostly for elementor widgets compatibility with your theme. Considering a paid mission. Because this LMS integrates Zoom videos directly inside the course, not external link. Thx
Hi,
Thank you for your interest.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers. Thank you.
Ok. For now it’s Learnpress or Tutor LMS, right ? I’m going to consider again Tutor functionalities but Masteryio and Masterstudy LMS are more advanced regarding Zoom integration and front-end editor for courses. My question was more : do you take contracts for these type of enhancements ? Some devs does, others are not open. I’m web project manager. My client is ready to pay for this work if needed.
We can recommend our partner for you regarding custom modification job. Thank you.
Hi, Is there any way to change the default spacing between paragraps?
Hi,
Thank you for purchasing.
When you add text widget using please. You can change its line height option or adjust margin top/bottom there as well.
Hello, I asked for support and you couldn’t solve my problem with the purchase code, so I ask for a refund please
Thanks Bett
I already called to GoDaddy support and they told that I can’t modify this file etc/resolv.conf because I need a VPS and I won’t change my plan in this moment. I see that I can’t resolve my problem then I need a refund please.
Thank you!
Hi,
Thank you for purchasing.
It seems like GoDaddy fix the server issue on your site? I can registered purchase code on your website successfully.
I also replied with screenshot to your ticket. Could you please continue there. Thank you.
Purchase code does not work, I keeps asking me to enter it over and over
Hi,
Thank you for purchasing.
I replied to your ticket. Could you please continue there. Thank you.
is the import process with elementor demos worked out yet? I just bought another theme that didn’t allow me to import the demo that was the sole reason I bought the theme in the first place.
I ask again: Is the demo import process solid with elementor-based demos?
If not, then this theme is basically useless to me.
If not, then what is the refund/return policy if your demo import does not work?
Anyone?
K, thanks.
Hi this is a pre-purchase question.
We need following things in our website, does it possible with your theme?
Student : 1.Look at courses 2. Register 3. View the outline of the course and duration 4. Select courses, add to cart 5. Check out and pay 6. See details of courses that he/she has registered for 7. Select batch 8. Download course materials only for the course that he/she has registered for 9. Book slots for 1:1 sessions with instructor/Change slots after booking
Admin : 1. Upload/delete videos and course materials 2. View students who have booked slots 3. View student details, Registration dates, courses etc
Instructor: 1. Only view permissions for student details 2. View booked slots 3. Accept/Reject/Modify booked slots 4. View courses
Hi,
Thank you for your interest.
Yes you can do all these features using this theme.
Thanks
Can we protect the Videos? so user can’t download the videos.
Hi,
Thank you for your interest.
You can add password protected to the page which has the video to protect your video contents.
Hi!
I hope this message finds you well. I am currently considering purchasing your theme and have a few queries before making a decision.
Multiple Usage Across Domains: Before finalizing my purchase, I’d like to confirm whether the theme allows for use on multiple domains. For instance, I am planning to build websites for both my husband and myself. Can I utilize the same theme on two different domains without any restrictions?
Plugin Access Duration: Could you please clarify the duration of access to plugins? Are the plugins available for a lifetime with the initial purchase, or is there an annual renewal fee for continued access?
Elementor Pro Requirement: I am curious to know if the theme necessitates the use of Elementor Pro, or can it be effectively utilized with the free version of Elementor?
Offline Website Building and Live Transfer: Additionally, if I decide to develop a website offline using a local host, does the theme support this process? Once the website is completed, is it possible to seamlessly transfer it to a live domain?
I appreciate your time and assistance in addressing these inquiries. Thank you in advance for providing the necessary information.
Hi,
Thank you for your interest.
1. If you want to use the theme on 2 websites. You will need to purchase 2 licenses. Basically 1 license can be ussed on 1 website domain.
2. All included plugins are lifetime usage and we will provide a plugin update through theme update.
3. According to Elementor license. They don’t allow theme developer to purchase and include its pro version since they sell it on subscription model (yearly).
Basically everything you saw on demo site are included without required purchasing any additional pro version.
So there is no need to buy Elementor pro version to create all pages you saw on our demo sites. We are using basic version of Elementor across all demo pages too.
4. You can use our license manager website to mange/change registered domain for your purchase code. We can help you on any issue regarding transfer registration or moving your website.
Hi I have an issue with the courses plugin. When clients try to enroll for a course they are getting a 404 error. It does not always happen but I’ve received many complaints from clients who’ve tried and gotten the error. Could you help because this is a really peculiar error and I don’t know where to start
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi this is a pre-sale question.
I want to be dure before buying that your theme has both included An Appointment Booking Feature (I didn’t find any demo with it… which plugin is it and is there any demo?)
For LMS Courses, do I need to buy a license somewhere? Whith which plugin does it work?
Thanks S
Hi,
Thank you for your interest.
1. You can test it from our demo website here https://dotlifev4-5.themegoods.com/ and click on “Book a Private Class” button.
2. You don’t need to buy LearnPress plugin. It’s a free plugin.
Hello, I’m considering to purchase this theme. But will this theme work with any language? For example, Japanese or Chinese. I had problem in the past with a theme I purchased on Themeforest. Some setting didn’t work and spent hours reading mannuals and checking settings but turns out the theme wasn’t compatible with Japanese. It was fixed but I want to avoid same thing happens.
Hi,
Thank you for your interest.
Technically if the selected font you choose support Japanese or Chinese language characters. It should be working fine as you can translate all theme and plugin’s strings using Loco Translate plugin into Japanese or Chinese.
when I update the header using Elementor, the mobile version does not show the menu. Please advise
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
it says support expired..but I never used support?
how do you change the loading icon?
Hi,
Thank you for purchasing.
You can adjust the preloader under Settings > LoftLoader Lite
hi there, elementor not working. cannot contact using your support system. any chance of some help?
Hi,
Thank you for purchasing.
We replied to your email. Could you please check there.
how do I change the logo? it is only updating on the backend not the frontend when I update it under customize
Hi,
Thank you for your interest.
You can customise header elements including logo image using Elementor. You can also find detailed instruction about “Setting up header & navigation menu using Elementor” here https://docs.themegoods.com/docs/dotlife/header/setting-up-header-navigation-menu-using-elementor/