352 comments found.
Hello, I have linked the Instagram account. However, after a few days the images no longer appear. The error message appears: URL signature expired. Do you have a suggestion for a long-term solution here?
Hi there,
Thanks for writing in! You can check this article that can help, however you are also more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Will there be an update to the Instagram feed in the future or will Smash Balloon be the long-term solution? The Instagram widget was a main reason for purchasing the template…
Hi there,
We would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you and check everything on your end.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hi @Elated-Themes
I'm really missing the option that in Proofing Gallery images have their own name in stead of #123891 for example. That would make culling them so much easier. The way it is build now it costs too much time for a wedding photographer. Is there any chance you guys update the theme in a short while?Hi there,
Thanks for writing in! The number is the image ID that the image gets once it is uploaded but you can add Cation text which will be displayed once you click on the image.
The theme will for sure be updated as soon as possible and you will be notified once the update is released. We hope this helped and thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hi Elated, thank you so much for the reply. If I am not misunderstood there is no way to rename the files instead of the image ID? Because clicking 200 photo’s to add in a book and see the original file is not that great. Any suggestions? Custom CSS or something?
Hi there,
The native design options do not provide such a feature, unfortunately. This is the default behavior and changing that would require some custom work and editing the theme files.
You can altogether remove the ID from the image and place this CSS to Appearance > Customize > Additional CSS:
.eltdf-proofing-gallery-single-holder .eltdf-pgs-gallery-holder .eltdf-pgs-gallery-image .eltdf-pgs-gallery-image-info .eltdf-pgs-gallery-image-id {
display: none;
}If you need guidance on which files feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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My Hosting Provider stops PHP 8.0, is PHP 8.1 compatible with Solene Theme? Thank you
Hi there,
Thanks for writing in! It is compatible with PHP 8.1 so you can for sure use the theme on this version.
If you have any additional questions you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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It is very important that Plugin Updates automaticly updated. But i have no licence key for wp backery etc. I need the updates. What is the workaround?
Hi there,
Thanks for writing in!
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you need an immediate update of any of the plugins, feel free to submit a ticket on our help center and one of our support agents will provide you with latest versions.
Support
Elated Portfolio part of
Qode Interactive
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problem 1. Importing the demo stops at 76%. 2. Among the imported demos, the vertical split slider on the split shocase page does not work. 3. I can’t find any information or content about this vertical split slider anywhere. 4. In the end, I was able to find the Divided slider reveal function in QI add-on premium. 5. I paid for the QI add-on premium, but it still doesn’t work, and even if I upload an image, the image is not visible.
The amount spent to find out about this problem was $87.69 for the theme and $49 for the QI add-on.
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
For a more detailed overview of theme’s options please check the documentation in this link.
The Qi Addons for Elementor plugin is not necessary, you will still get all of the features showcased in the demo even without Qi Addons plugin.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Do you keep leaving questions and problems to the support center and get no response?
The vertical split slider on the split showcase page during the demo works in other page builders. But it’s too complicated to fix. Since I only know how to use Elementor Builder, I imported the demo into Elementer and checked it, but the vertical split slider does not work. Please check the image I attached at the support center and give us an answer. I’ve now reset my site, reinstalled the theme, and reloaded the demo, and this is the 30th time I’ve done this.
Hi there,
We do see that your request has been resolved and that our team responded. We did have holidays season and therefore your answer might be a bit prolonged however our team will do their best to answer all the requests as soon as possible.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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How change H2 from footer to simple?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hello Theme Author,
I received the Revslider (Slider Revolution) paid plugin with this theme; however, I encountered an issue as I did not receive the license key. Consequently, I am unable to update the plugin, and I recently learned about a vulnerability in the outdated version of the plugin. It’s crucial to update the plugin for security reasons, but unfortunately, I am unable to do so. I am disappointed by this situation and the theme
Hi there,
Please note that Revolution Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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When are you planning on pushing out an update for Slider Revolution? The current version v6.6.14 is vulnerable to Cross Site Scripting. Please advise urgently.
Hi there,
Thanks for writing in! Please, if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Suporrt RTL Feature ?
Hi there,
Thanks for writing in! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Thanks for understanding and let us know if you have any additional questions.
Support
Elated Portfolio part of
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How do I update a theme (safely) from 2.5 to 3? Is this version: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002326058-How-To-Update-A-WordPress-Theme-And-Plugins or another idea?
Hi there, Thanks for writing in! You can refer to the following article: How To Update A WordPress Theme And Plugins.
We hope this helped!
Support
Elated Portfolio part of
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Hello! I love the theme… But how do I edit the pop out slide out? on the right hand side??? I couldn’t find anything in the documentation files.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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hello author.. suddenly solene portfolio gallery section disappers on my wordpress dashboard…this is very important section to me… please tell me how to fix this issue
Hi there,
Could you please provide us with your website URL so we can check this.
Support
Elated Portfolio part of
Qode Interactive
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Thanks for reply and here this is my site url : https://relivevisuals.in/ please check.. give me solution to enable solene portfolio gallery section on my site…
Hi there,
We could not see any irregularities on your frontend, and if this is about the backend, since we could not replicate this issue on our testing installation, would you be so kind to send us a mail to our help center providing your purchase code in it so our support team can check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi!
Could you please reset my license? My website is no longer accessible as I lost the access to the domain.
Thank you very much!
Hi there, Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Support
Elated Portfolio part of
Qode Interactive
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Really pretty theme! I just bought it but the Slider Revolution plugin is asking me to purchase the premium version which I thought came with the theme plus ALL of the slide shows from the dummy content is missing which is a pain as I really wanted to edit the existing slider revolution modules that came with the theme.
Hi there,
Thanks for writing in! The Revolution Slider comes bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you are missing the sliders somehow after demo import you can always import them manually.
If you still need assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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interested in buying this theme. question? this templete: https://solene.qodeinteractive.com/split-showcase/ Can I add more data under the showcase? like text and more photos scrolling down for more content?
Hi there,
Thanks for taking an interest! Well, the split showcase as you can see on our demo is used as a standalone element without any other content on that page.
Thanks for understanding and let us know if you have any additional questions.
Support
Elated Portfolio part of
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Hi Elated! Can I use the proofing page password form (.eltdf-password-protected) on the regular password protect pages too? I understand that would be with CSS: but how? Thank you so much
Hi there,
Thanks for writing in! You can always password protect a page, if you password protect a page you can simply add the same password.
We hope this helped and if you have any additional questions we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi
Can the customer add the photo he likes in his private album to the cart? Is there also the ability to comment on photos?
Hi there,
Thanks for taking an interest! Could you please explain this a bit more. You can add product to the cart, if products are photos they can add it to the cart.
There is no comments on photos available within the theme.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi! Does the Solene theme come with a built-in dark mode feature, so that I don’t have to manually adjust the settings for each individual element? Thanks
Hi there, Thanks for taking an interest! The theme does not have a built in dark mode but you can easily change the colors and background to your needs.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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any idea why i can’t update the text content in the portfolios that we imported with the theme? can swap out images, and change meta data – but main content stays the same, cleared out cache just in case but no joy
enabled elementor for portfolios fixed it
Hi there,
We are glad that you managed to resolve this. If you need any further assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi, I do not have a provided Item purchase key for slider revolution. It is making it inaccessible for me. What do I need to do? There is not a code on the licensing folder for it, “Item Purchase Code” is left blank. I would really appreciate your feedback. Thank you.
Hi there,
Thanks for writing in! Please note that RevolutionSlider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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