93 comments found.
Hi ! I have a presale question: regarding the “le-corbusier” demo, is it possible to replace the photo slideshow in the header on the homepage with a video?
thanks
Hi,
Yes, definitely.
The hero section in the Le Corbusier demo is currently set as an image slideshow, so you can change it to a video without any issue. You can do this by going to Hero Container → Background → Type → Video.
Feel free to ask for anything you need.
Kind Regards
thanks!
You’re welcome anytime 
Hello,
I’m downloading your theme Kaon, but the ZIP file I receive contains zero bits files. It looks like something went wrong with the latest update/package.
Could you please investigate and fix this as soon as possible? At the moment I’m unable to use your template/theme because the download is empty.
Thank you in advance,
Hi,
I am very sorry for the late reply, we were not working on the weekend
The download package contains multiple files, and only the installable theme ZIP should be uploaded to WordPress.
Please extract the downloaded archive first, then upload kaon.zip only (the inner theme file) via Appearance → Themes → Add New → Upload Theme.
If you still experience any issues after doing this, please reach us at our support system: https://support.neuronthemes.com/
Kind regards
Hi,
Yes, you can create any type of header you want with the Neuron Builder plugin.
You can also use any of the 37+ pre-made header templates that are included through Neuron Library.
For more, please check the article below on how to create a header template:
- https://docs.neuronthemes.com/article/143-how-to-create-a-header
Feel free to ask for anything you need.
Kind Regards
Hi,
How can I deactivate the license? I made the page on a test domain and I want to move it to the final domain.
Thank you.
Hi,
We’ve just responded to your email showing you the steps on how to transfer the license to another site, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
I have followed the steps that you have indicated but I cannot do it, it does not deactivate the first domain
Hi,
We’ve just responded to your email, we’ll help you to activate the license on the other site.
Feel free to ask for anything you need.
Kind Regards
Hi @Bronswick,
Can you please reach us at info@neuronthemes.com, so we can help you solve the issues.
Feel free to ask for anything you need.
Kind Regards
Hi,
I’m having trouble activating the license for the Kaon theme. I’ve generated the Envato API Personal Token with the required permissions (View and search Envato sites, Download your purchased items, List purchases you’ve made). However, when I click “Save Changes,” nothing happens.
I’ve tried clearing the cache, disabling plugins, and using different browsers, but the issue persists. This has been very frustrating and disappointing, especially after multiple attempts and troubleshooting.
Can you please assist me with this?
Thank you!
I initially faced issues with activating the license for the Kaon theme, which was very frustrating as I needed to complete my website for a major event. Despite following all instructions, the “Save Changes” button was unresponsive, and I couldn’t import the nonprofit demo.
However, the support team was incredibly prompt, even responding on a Saturday within 30 minutes. Their assistance was invaluable, and I appreciate their dedication to helping me get the theme working perfectly. Thank you for the excellent support!
Hi,
I’m glad to hear that the support team has been prompt and helpful. We strive to provide the best service possible, even on weekends. Your appreciation means a lot to us!
Feel free to ask for anything you need.
Kind Regards
Is this theme compatible with WP 6.4.3?
Hi,
Yes, the Kaon theme is fully compatible with the latest version of WordPress (6.4.3), so you can use the latest version of WordPress with our theme without any issues.
Feel free to ask for anything you need.
Kind Regards
Hi. Pre-purchace question. I have a client that we are going to build a website for. they offer slabs. Is it possible to use different sections from the different demos to accomplish what the require?
Navigation: https://neuronthemes.com/kaon/totoro/
Explore colours page: https://neuronthemes.com/kaon/elouise-restaurant/
Individual colour profile page: https://neuronthemes.com/kaon/kleitos/portfolio/planet-in-the-alien/
Hi,
You can mix the demos by importing a demo save the page that you want to use from that demo and reset your WP, then import the other demo and save the page that you want to use and reset the WP again, so in this way you can mix the demos, or you can ask for help at our support system, and the support agents will send you the pages from the demos that you want o use.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Thank you for your prompt reply. What do you mean by reset the WP?
Hi @BenSwanepoel,
Regarding the reset, I recommended deleting everything except the pages you wish to retain and then importing the new demo. However, this process can be time-consuming. Alternatively, the most efficient method is to request the templates you wish to combine from our support system, and we’ll promptly send them to you.
Feel free to ask for anything you need.
Kind Regards
Hi Team, I wanted to use funnelkit plugin for the check out and the neuron-builder doesn’t let it to work I have tried with out it and funnelkit works. I would really like to use it because it makes the checkout page look good. Any help would be appreciated. Thanks
Also tested FunnelKit Funnel Builder on local account and it’s the same, please if you can test it and see if you get the same thing, thank you
Or if you can either let me know how to disable Kaon overriding default woocommerce, please?
Hi @Bronswick,
Can you please reach us at info@neuronthemes.com, so we can help you solve the issue with the compatibility of the theme with the mentioned plugin, we use comments more for pre-sale questions.
Feel free to ask for anything you need.
Kind Regards
I’ve purchased 3 Kaon licenses and have been happy with the look and versatility of this theme. I’d like to purchase another for a new website, but I see Kaon hasn’t been updated since one year ago. Are you planning on updating and maintaining Kaon? Do you have a newer theme that has a similar look/backend? Thanks!
Hi,
We would like to clarify that we don’t usually update the theme itself as the main focus of updates lies within the Neuron Builder plugin. The Neuron Builder plugin is the primary component of our theme, and it receives regular updates to enhance its functionality and introduce new features.
To stay up-to-date with the latest improvements and additions to our theme, we recommend keeping an eye on the Neuron Builder plugin changelog. You can find the changelog for the Neuron Builder plugin at https://neuronthemes.com/changelog.
If you have any specific questions or concerns regarding the Neuron Builder plugin or its updates, please let us know, and we’ll be happy to assist you further.
Feel free to ask for anything you need.
Kind Regards
Hi,
How would you import the theme settings of a demo (customizer.dat)? I tried with Customizer Import/Export plugin but doesn’t work? Is there another way with out importing the who demo.
Thanks
Hi,
Sorry for the late reply, somehow we missed your comment, can you please reach us at info@neuronthemes.com, we can help you from there.
Feel free to ask for anything you need.
Kind Regards
This is the best theme on themeforest when it came out..you should have put all your energies on it .. it would have been a miracle..
Maybe you have done even better if I buy this theme do I have access to your template Library..how does it work?
Hi,
Thank you for your interest in our Kaon theme, hope it will fit your project best.
The library templates are templates that we created and included them in the Neuron Builder plugin, which can be added to your site through Elementor, the template library contains more than 480 templates including headers, footers, popups, and lots of other sections, for more, please take a look at the link below.
- https://neuronthemes.com/template-library/
Feel free to ask for anything you need.
Kind Regards
I have bought your team several times. I like it, but your support is a very bad thing.
Hi Yilliy,
We’re so sorry for your experience with our theme and the support team, we’re seeing that you have two open tickets that were already responded to yesterday, so please reach us at the support system so we can help you.
Again, we’re sorry for your experience, we’ll try to improve our support service as much as we can.
Feel free to ask for anything you need.
Kind Regards
hey Neuronthemes,
returning customer here, and early fan when Kaon was still the main road for Neuronbuilder.
I keep returning to Kaon, when looking for a nice ‘does it all’ theme that is versatile, good looking and fast at the same time! it´s still one of the best (– even though, tbh, I would have hoped for more new substantial development on functions, instead of not ‘just’ spreading energies and attention in a myriad of template variations similar to Kaon).
My question, before getting back into Kaon + setting up some website projects with it: is it still a safe bet to build a website based on Kaon? I.e. can it be assumed it will be working with Wordpress and Elementor frameworks the coming 3, better 5 years?
Thank you already for some feedback and guidance! And very best regards!
Hi @lerone_b,
Thank you for your feedback, it’s important and will help us improve our product.
As per your question, I can guarantee you that the Neuron Builder plugin will always be compatible with the WordPress and Elementor plugins, and if it’s not, we’ll release an update of the plugin that will make it compatible as we’ve done before, our main focus is the Neuron Builder, and it’s safe to say that even after 3 or 5 years it will be still compatible and a working plugin.
Feel free to ask for anything you need.
Kind Regards
Thank you!
Good to know & that’s helpful, indeed
Good going for your further development – even though I am not yet ‘on board’ w/ the new strategy of ‘going broad’ instead of ‘deep & focussed’, I still like all the aesthetics you produce on the way…
Thx for this confirmation, in any case! Appreciated.
You’re welcome anytime , feel free to ask for anything you need.
Kind Regards
... actually, ... one PS question – if I may
in the interest of ‘staying on board’ with Neuronthemes in general, and maybe even be able to ‘follow’ the strategy of theme-diversification:
can I re-use / transfer page layouts and templates that I have done in Kaon in other Neurontheme-templates, e.g. via export – import?
that would open up some nice possibilities, and also keep me more at ease with Neuronthemes being rather ‘forward-oriented’ w/ theme development.
such an option would allow for a kind of sustainable model (plan 
in terms of investing design- and editing labor into any Neuron theme….
would be great if you could give a general idea; no need for too many details here
thx!
Hi @lerone_b,
Sorry for the late reply, somehow we missed your comment.
Yes, surely, if you’re planning to purchase any of our themes that are made with the Neuron Builder plugin, for sure that you can transfer the previous work you’ve done with the Kaon theme, and the support team can help you do that.
You can also combine your previous work with the demo of the new theme you’re going to purchase without any problem.
Feel free to ask for anything you need.
Kind Regards
that is indeed fabulous news! thx! and looking forward following what´s coming!
You’re welcome anytime
Feel free to ask for anything you need.
Kind Regards
just a little hint (I have to renew support first, so noting it here for people to find):
new installation went ok; but then I couldn´t find the conditions manager in the Elementor / Neuron editor… almost drove me nuts . – then I found that the new installation auto activates the new Elementor ‘header editor’ (even though it´s marked as ‘alpha’ at same time… )
SO, one has to deactivate that header to have access to all the important settings in the Neuron editor – like conditions.
hope other people don´t run into this labyrinth.
and @Neuronthememes: probably good do find some dealing with this (update Neuron builder? hint in the documentation? whatever ….
now that it´s there, things really start to clear up, with this extraordinary theme builder…
Hi,
Thanks for your feedback, these really help us improve our products, and we’ll probably look forward to finding a solution for this in the upcoming updates.
Feel free to ask for anything you need.
Kind Regards
The templates in the Elementor library doesn’t show. I followed this (https://neuronthemes.ticksy.com//ticket/3430217/) from a previous case that I found here but still had no luck in being able to see the neuron library blocks. I tried the local server too using mamp and didn’t work either.
Can you please help?
Hi @Bronswick,
We are sorry to hear that you are having problems with our Kaon theme. Would you kindly contact us through our support system or the contact form on our profile, so we can assist you in resolving the issue?
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Thanks for getting back but unfortunately I purchased this a while back and only now started to use it so I cant log a case. Would you still be able to help as I cant use it?
Hi,
Yes, for sure, please reach us at info@neuronthemes.com, and we’ll help you from there.
Feel free to ask for anything you need.
Kind Regards
I purchased the Kaon theme for WordPress one year ago. At the time of purchase, I encountered an issue with activating the theme. I reached out for support, and you provided me with a plugin to assist in the activation. However, the theme still couldn’t be activated on its own. I then provided access to my WordPress site, and a few days later, the theme was successfully activated by your team.
Recently, I lost the domain where the theme was activated and I install it on a new Website. Unfortunately, I am facing the same activation issues as before.
I understand that my support period was for six months, and it has now expired. However, given that this is a recurring issue from within the original support period, I kindly request your assistance in resolving it.
I would greatly appreciate it if you could assist me in activating the theme on my new website, just as you did for the previous one.
I try to send a new Ticket for that, but it’s not possible because my purchasing code has expired.
Thank you for your understanding and assistance. I look forward to your prompt response.
Best regard
Hi @El-sabio,
Can you please reach us at info@neuronthemes.com, we can help you from there to solve the issue you’re facing.
Feel free to ask for anything you need.
Kind Regards
Hi there,
I’m looking at getting this theme. Would I be able to mix some of the elements in your previews? For example, can I use the shop one which is Okarina and add the photography elements which are in Sicilia?
I’m going to use it as an interior design site but not ecommerce for now. Will add the shop later on.
Thanks
Hi, I tried the Sicilia demo trial. It only shows the blocks and not any kind of builder. The home page on the trial is just a list of images.
Hi,
You can mix the demos by importing a demo saving the page that you want to use from that demo and resetting your WP, then import the other demo and save the page that you want to use and reset the WP again, in this way, you can mix the demos, or if you need any specific template from a demo, you can tell us and we’ll send you that template.
Feel free to ask for anything you need.
Kind Regards
Hi, I’m unable to use the demo trial. There isn’t a builder to test out.
Hi,
We can’t include our builder in the free trial test, but you can take a look at the documentation of the theme or video tutorials where you can explore the Neuron Builder plugin features.
Feel free to ask for anything you need.
Kind Regards
I’ve really struggled with this theme from day 1. I really love the demos, and the smoothness of the theme and the quality of the design is what sold me, however since I puchased it I’ve not been able to use it AT ALL, since I can’t even get the theme to install properly and to show the components library – again one of the main factors that attracted me. Each time I install it the install process just doesn’t work correctly, as I’m not even presented with a means to activate it using my purchase code – the initial wizard just stops at the last activation stage with no buttons, no fields etc. just a useless message saying I must activate the theme – but no means whatsoever for me to activate it.. so very frustrating. The one time I did manage to install it (using a separate Neuron Builder plugin that the devs asked me to download), so only then could I install the theme, but there were ZERO layouts in the library, just completely empty, so I couldn’t build out any functional site.. I submitted 2 tickets to ask for help, each time I got a half-hearted effort to help me by sending me to completely unrelated blog posts from the Elementor Blog. And now, my ‘support’ has expired so I can’t even get the standalone Neuron Builder zip file to try and figure it out myself once again.. so I’m comletely stuck, having NEVER used this product I paid for. All I can do is write here as a comment and hope that the devs even read this and make an attempt to help this paying customer…
Hi @jasperkade,
We want you to know that we truly care for our customers, and we deeply regret the negative experience you had with our Kaon theme.
We understand that you have two closed tickets in our support system from October 2022, and we can see that our agents made efforts to assist you in resolving the issues you encountered.
Please know that we are committed to helping you and ensuring that you have a seamless experience with the Kaon theme. If you still wish to use it, please don’t hesitate to reach out to us at info@neuronthemes.com. Our dedicated team will be more than happy to go the extra mile to help you with any problems related to the Neuron Library and assist you in updating the Neuron Builder plugin to the latest version.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your patience and understanding.
Feel free to ask for anything you need.
Kind Regards
Wonderful service, thank you! This is all I could hope for.. I’ve reached out at the email address provided, and hoping you guys can help sort things out for me finally. Cheers – Mike.
You’re welcome anytime.
Feel free to ask for anything you need.
Kind Regards
Hi there, I am interested in this theme Kaon. So many themes to choose from which is great. Are these themes compatible with the Elementor free (not pro) version?
Hi,
All the demos of the Kaon theme are made with the Neuron Builder and Elementor free version, so you don’t have to purchase the pro version.
The Neuron Builder is a core plugin of the Kaon theme, which adds advanced features to the free version of Elementor. With the Neuron Builder, you can unlock professional features such as the Popup Builder, WooCommerce Builder, Theme Builder, and much more. These features empower you to create stunning and dynamic websites without any coding knowledge. It gives you the flexibility to customize your website’s appearance, layout, and functionality with ease.
Feel free to ask for anything you need.
Kind Regards
I’m interested in this theme but I need it to have a woocommerce shop and I noticed that the demo I like, Zinzala doesn’t have one. Do you have woocommerce pages designed for that demo?
Thank you
Hi,
Thank you for your interest in the Zinzala theme. While the Zinzala demo itself doesn’t include any WooCommerce pages, we have a solution that can meet your needs. You can utilize the Neuron Library, which offers dedicated WooCommerce pages:
Here’s the link to the Neuron Library: https://neuronthemes.com/template-library/.
Alternatively, if you prefer the WooCommerce style of any other Kaon demos, our support team can assist you in integrating it into your website with the Zinzala demo. We’re here to help you create a seamless and customized shopping experience for your customers.
Feel free to ask for anything you need.
Kind Regards
This item was featured on ThemeForest
Elite Author
Contact the Envato Market Help Team
