2526 comments found.
I really love this theme because of its functions. However, it’s slower than other. Please focus on optimize the theme performance and you’ll get many sales.
Dear tamminhth,
Thank you so much for your feedback, we will research more about it to improve it in next time
Have an awesome day!
Regards,
Nasatheme team
I’m so glad to hear that. Your them is like future. You can refer this https://gtmetrix.com/reports/elessi.nasatheme.com/ys3mDaQW/
Hello, I create websites for some people, I wanted to know if I buy this theme, can it be used on several websites simultaneously?
Dear matiaskim85,
Have an awesome day and thank you for your interest in our themes
Based on our policy, one Regular License is only use for 1 site (1 domain). Learn more at https://themeforest.net/licenses/terms/regular
I hope it’s useful with you.
Please let me know if you have any further questions or concerns. I’m here for you.
Regards,
Nasatheme team
Hello, my site sometimes displays the mobile version on a computer screen. How is this possible and how can I fix it?
Dear Bagheera38,
Have an awesome day.
I recommend you need to enable the mobile cache option in your Cache plugin setting.
Here is the guide with the WP Rocket setting: https://elessi-docs.nasatheme.com/common-issues-and-faqs/faq-guides/how-to-enable-mode-cache-for-mobile#how-to-enable-mode-cache-for-mobile-when-your-site-is-using-a-plugin-cache-site-on-the-browser-of-de
With another cache plugin setting, please learn more How to enable this option in the plugin’s documentation.
I hope you can get it.
If you have any questions or concerns, please open the support ticket at https://support.nasatheme.com Our support team will be glad to help.
Regards,
Nasatheme team
Even if I install the demo on the theme, all the settings have to be done from scratch, so what’s the point of installing the demo? I want to install everything in the demo. Everything new is difficult for a non-technical person. Also, where is the license to activate the theme? Where does the license put?
Dear FoodFesty,
Have an awesome day.
In the first time, you can import the sample demos that you want in the Installation process – Theme Setup, learn more at https://elessi-docs.nasatheme.com/getting-started/import-demo-content
If you want to import more demos, you don’t need to reset and learn more about this documentation to do it: https://elessi-docs.nasatheme.com/getting-started/import-demo-content/import-more-demos
The license theme is included in the theme package (ZIP file) that you download from Themeforest. You don’t need to activate the theme on your WordPress site. The purchase code is only used for register an account on our Support Forum at https://support.nasatheme.com
If you have any questions or concerns, please open the support ticket at https://support.nasatheme.com Our support team will be glad to help.
I hope it’s useful with you.
Regards,
Nasatheme team
Hello! Any express sale for final hours? 
Dear Xilk84,
Yes, the extended sale is running now. Thank you for your interest in our theme.
Regards,
Nasatheme team
Hi,
1. Whishlist and comparison are not saved in the user’s account. 2. Currency switch does not work. 3. Registering via email, an email with the password instruction not received.
Could some or all of this actually work?
Dear serg_777
Have an awesome day.
To answer your question:
1. The theme supports Wishlist built-in and if you want to save them in the My Account page, I recommend you use the YITH Wishlist & Compare plugin (Free version)
2. The currency switch on the demo site is only for the demo purpose, when you use the theme in your site, it will combine with the multi-currency third-party plugins and it will work.
3. This theme is inherited from the WordPress default and the Registration is managed by WordPress, when you register on WordPress, we make sure it will send the password to your email.
P/s: If you are testing on our demo site then this feature is turned off, but with your site, you can turn on it in an easy way in the Dashboard.
I hope it’s useful with you.
Regards,
Nasatheme team
Thank you for answer! About the first question, YITH Compare plugin (Free version) does not compare the products attributes. If using YITH are the two buttons in the post grid (like and compare) can be linked to YITH instead of the built-in? And maybe in the next update you can add the built-in Wishlist & Compare to the account?
Dear serg_777,
The current theme version is support YITH Compare & Wishlist plugin. If you want to use these buttons work with above plugin, just only disable the theme built-in feature.
Regards,
Nasatheme team
Hi. Im not able to registrate on your website support. Im waiting stil 3 hours later for the registration Mail. Please provide your email so i can contact you as there Are alot Of problems i need help with.
Dear webdev91,
Have an awesome day and we would like to apologize for any inconvenience that caused.
It seems like you input the wrong email and this is the reason you got registration issues on the Support Forum. No problem, please send an email to us at nasathemes@gmail.com
Please provide us with the following to check it:
- Your purchase code.
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues with the screenshot image.
We’ll check it and help you as soon as possible
Regards,
Nasatheme team
The Custom widgets by Nasa doesn’t have Dynamic Tags. I want to setup images from my ACF fields but there is no option to connect them. Any plan to add them?
Dear Stelanore,
Have an awesome day.
As for your question – as this is more technical. Please open a support ticket at https://support.nasatheme.com
We would need you to provide us with the following to better assist you:
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues with the screenshot image on the support ticket.
We’ll check it and help you as soon as possible.
Regards,
Nasatheme team
This is not a technical Issue but just an information that is missing in the original code. The dynamic tag option is not available for elements made by Nasa. They dont have option to dynamically set the title,media etc. Any plan to add them in future?
Also the breadcrumb option on site doesnt show the schema, Only the visual breadcrumb is present. Any plan to add the schema for the breadcrumb?
Dear Stelanore,
Have an awesome day.
- Yes, I will discuss with my developer team and we will research more detail about it in next time.
- The breadcrumb is inherited from the WooCommerce default, if you want to custom it like your purpose, I recommend you try to use the third-party plugin to adapt your purpose.
I hope you can get it.
Regards,
Nasatheme team
I disabled the NasaTheme Wishlist Feature, then the footer menu looked like this. https://prnt.sc/z9uvheexGeXP
And nothing happens when I click the cart button.
Dear maikin123,
Have an awesome day.
As for your question – as this is more technical. Please open a support ticket at https://support.nasatheme.com
We would need you to provide us with the following to better assist you:
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues with the screenshot image on the support ticket.
We’ll check it and help you as soon as possible.
Regards,
Nasatheme team
Fixed my own issue with menu…cancel support
Dear yvettej3,
Have an awesome day.
As for your question – as this is more technical. Please open a support ticket at https://support.nasatheme.com
We would need you to provide us with the following to better assist you:
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues with the screenshot image on the support ticket.
We’ll check it and help you as soon as possible.
Regards,
Nasatheme team
Is the theme elementor based, or elementor is an additional option?
Dear serg_777,
Have an awesome day and thank you for your interest in our themes
The theme is built by the 2 page builders: WPBakery or Elementor. You can choose one of them to build your site.
This theme is inherited from the Elementor base default. You can use all the theme layouts & features like the demo site the free base version.
I hope it’s useful with you.
Please let me know if you have any further questions or concerns. I’m here for you.
Regards,
Nasatheme team
Please give a solution for this issue in dashboard: https://imgur.com/XgcnonX . cleared cache, everything.
Dear sathishkumar_m,
Have an awesome day.
It seems like this issue comes from conflicts of the third-party plugin conflicts. Please try deactivating and gradually activate your plugins one by one and refresh the Theme Options until detect the reason.
Or please open a support ticket at https://support.nasatheme.com and provide us with the following to better assist you:
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues with the screenshot image on the support ticket.
We’ll check it and help you as soon as possible.
Regards,
Nasatheme team
How we can select product list as random. Can we do it?
Dear abdo_nahas,
Have an awesome day.
In the theme default, the product element only supports the types listed at https://tppr.me/NhvjX Learn more at https://elessi-docs.nasatheme.com/elementor/elementor-elements/Product
Unfortunately, the random product type like your purpose is not available in the theme default, I’m sorry about that.
If you have any questions or concerns, please open the support ticket at https://support.nasatheme.com Our support team will be glad to help.
Regards,
Nasatheme team
thanks for your reply. Just one question. Did you remove Slider v2 from the theme?
Dear abdo_nahas
Have an awesome day.
This type is still available and you can find it at https://prnt.sc/y6nZJvPWlmdP
I hope this answers your questions.
Regards,
Nasatheme team
I love your theme. But I cannot create a support in your support. It give us many options.
- How I can move Tab Global option under Description. BEFORE Review. We create a specification option for products. - For each category can I create Tab Global option. I have Canvas and plexiglass foe each category can we define Tab Global option?
- I create Attributes from product ho I can add this to main. Because there are 100 product copied but we cannot see it in Attributes. Just we can see them in product page.
Thanks in advance…
Dear abdo_nahas,
Have an awesome day.
To answer your question:
- This theme is inherited from the WooCommerce default and the tab sorting is managed by WooCommerce, I recommend you need to custom code by yourself to change the tab sorting to fit your demand purpose.
- To manage the Variation product, please learn more at https://elessi-docs.nasatheme.com/single-product/product-type/color-image-swatches
If you still have issues with it, as this is more technical and requires login into your site to check it deeper, so please open a support ticket at https://support.nasatheme.com
We would need you to provide us with the following to better assist you:
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues with the screenshot image on the support ticket.
We will check it deeper and help you as soon as possible.
Regards,
Nasatheme team
System give me this. You cannot create new topics.
Dear abdo_nahas,
- #1, please read my above explanation and I hope to get your sympathy!
- #2: Please send email to us and provide us:
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues with the screenshot image
We’ll try to check it and help you as soon as possible.
Regards,
Nasatheme team
I send an e-mail to nasathemes@gmail.com
Any update about the mail?
Dear abdo_nahas,
We have not yet received your email, please check it and send it again to us.
Regards,
Nasatheme team
We replied you on the email, please check it.
Have an awesome day.
thanks. we send an issue also we see thet we need to solve it please.
https://prnt.sc/fu5_Z7wJVALLI send an e-mail about this
any update please
I have rollback the WooCommerce plugin to the previous version, and now it is working fine. Please update your theme.
Dear timesofistanbul,
Thank you for your feedback, we will check it soon.
Regards,
Nasatheme team
Any update?
Dear timesofistanbul,
Have an awesome day
We reviewed and checked the theme and all features is working without any problem like your issues.
I recommend you should update the Elessi theme & NasaCore plugin with the latest version.
P/s: Please clear your site cache & browser cache after the update.
If the issues still exist, please provide us with the following to check it (send email to us)
- Link to your site. - WordPress admin access information (login URL, username, and password). - Description detailed your issues by the screenshot image
We will try to check it on your site for you.
Regards,
Nasatheme team
The customer is facing issues while placing an order. Please fix this issue ASAP, or let me know if I should roll back the plugin to the previous version.
Our team replied you, please check it and I hope it’s useful with you.
Regards,
Nasatheme team
Got your mail. Thank you for diligently working to fix my issue, your efforts are greatly appreciated.
When I try to add a product to the cart, it does not get added. Additionally, some other features are not working. My support has expired. Could you please check?
https://www.kapwing.com/w/t6CeBsJ4N0Facing this issue after updating the WooCommerce plugin to version 8.3.0.
Dear timesofistanbul,
Have an awesome day.
It seems like your site is running the Elessi & Nasa Core plugin with the old version. And it caused some unnecessary conflicts in runtime.
I recommend you should update the Elessi theme & NasaCore plugin with the latest version. To update the theme, refer to the article: https://elessi-docs.nasatheme.com/getting-started/updates/update-theme/manual-update
P/s: Please clear your site cache & browser cache after the update.
I hope you can get it.
Regards,
Nasatheme team
The theme and all plugins are up to date. When I updated the WooCommerce plugin to version 8.3.0, I encountered this issue.Please check as a priority, I have shared the credentials via email. Kindly investigate and resolve the issue ASAP. Note: I am rolling back the WooCommerce plugin to the previous version. Please update WooCommerce and check for the issue while reviewing it.
Video link: https://www.kapwing.com/w/HSTEgTL-yd
Thank you.
The customer is facing issues while placing an order. Please fix this issue ASAP, or let me know if I should roll back the plugin to the previous version.
Our team replied you, please check it and I hope it’s useful with you.
Regards, Nasatheme team
1. We need to move all these elements down. https://prnt.sc/CyBx3WXx87no 2. We want to have variations displayed step by step on the main product page, not in a pop-up. https://prnt.sc/dS_keEHuTE6E
Dear tomasmanekas,
Have an awesome day.
To answer your question:
- This is the theme design layout default for the App Simulator mode, if researched carefully for the user experience, and unfortunately, the option to change the sorting element layout is not available in the theme default. I recommend you keep using a layout like the default.
- Besides the App Simulator mode, the theme provides the Responsive mode, please try to switch it in the Theme Option: https://tppr.me/1HoRQ Learn more at https://elessi-docs.nasatheme.com/footer/mobile-footer/app-emulate-mobile-layout
If you have any questions or concerns, please open the support ticket at https://support.nasatheme.com Our support team will be glad to help.
Regards,
Nasatheme team
Hello! How can I display a call back on all pages of the site. Currently, the call back is only displayed on the product page.
Dear dreamer17
Have an awesome day.
The Request a Call Back feature will get the product information in the form, therefore, it is designed only to display on the Single Product page. Because on the other pages, it cannot get the product information to ask a specific product.
For this purpose, I recommend you research a third-party plugin for the Live Chat, it will display on the all pages.
I hope you can get it.
If you have any questions or concerns, please open the support ticket at https://support.nasatheme.com Our support team will be glad to help.
Regards,
Nasatheme team
Hi,
Is there a way to disable off-canvas cart and instead take users to the cart page?
Thanks,
Dear willietsang,
Have an awesome day.
This theme is inherited from the WooCommerce default and we provided 2 Cart appear type: Off-canvas and Popup (Try at https://elessi.nasatheme.com/ )
Unfortunately, take users go to Cart page after click add to cart is not available in the WooCommerce & theme default.
I hope to get your sympathy!
Regards,
Nasatheme team
Hi, Thanks for the quick reply but what I was asking you was different. You know we have a cart icon on the header, when clicked it opens the off-canvas instead I wanted to go to the cart page (I don’t need the canvas). Is there anyway you can help?
Thanks
.
Dear willietsang,
Unfortunately, the navigation to the Shopping Cart page when clicking on the Cart icon is not available in the theme default, if you want to customize it, please try to custom code by yourself to fit your demand purpose.
I think appear the Off-Canvas mini cart sidebar good for user experience and I hope you will continue keep to using it.
I hope to get your sympathy!
Regards,
Nasatheme team
Hi Team,
Thanks for your response 
.
We love the off canvas but when are using add-to-cart (https://domainname.com/add-to-cart?id=XX) from an external page. The products gets added to the cart but the off-canvas keeps spinning without loading the products.
Let me know if you can help me on this anyway.
Thanks,
Dear willietsang,
It seems like your site is running the Elessi & Nasa Core plugin with the old version. And it caused some unnecessary conflicts in runtime.
I recommend you should update the Elessi theme & NasaCore plugin with the latest version. To update the theme, refer to the article: https://elessi-docs.nasatheme.com/getting-started/updates/update-theme/manual-update
P/s: Please clear your site cache & browser cache after the update.
I hope you can get it.
If the issue still exists, please open a support ticket at https://support.nasatheme.com
We would need you to provide us with the following to better assist you:
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues with the screenshot image on the support ticket.
We’ll check it and help you as soon as possible.
Regards,
Nasatheme team
Hi Team, Thank you for your continuing support till now. Can you please help me with the below situation?
We are pushing products from another platform from where the products and related variations are coming with the attributes like Color and Size.
How to enable the filteration based on those attributes in the Shop page? The default filters are not working.
Dear teearpi90,
Have an awesome day.
As for your question – as this is more technical. Please open a support ticket at https://support.nasatheme.com
We would need you to provide us with the following to better assist you:
- Link to your site.
- WordPress admin access information (login URL, username, and password).
- Description detailed your technical issues with the screenshot image on the support ticket.
We’ll check it and help you as soon as possible.
Regards,
Nasatheme team
Is it possible to set the variation image change when you change the color without choosing a size ?
Dear aliakramchokr,
Have an awesome day.
Based on the variation structure, you need to choose the full variation to change the variation images.
But with your purpose, I recommend you should set the default Size. Like this: https://prnt.sc/-RzuRVNskde0 When the product page is displayed, just choose the Color variation, and then the product images will be changed like the color that you chose
I hope it’s useful with you.
If you have any questions or concerns, please open the support ticket at https://support.nasatheme.com Our support team will be glad to help.
Regards,
Nasatheme team
