39268 comments found.
Hi, can you help me that how I can add a left sidebar for my product category page?
Hi,
For default product category pages, you can specify a sidebar under WP Dashboard → Avada → Global Options → Sidebar -> WooCommerce Archive
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
hi can i install it in the multiple subdomain ?
Hello AndrePelealu
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks-Ammar
I want to create a Mobile Phone Case Store website, but when visitors are about to make a purchase and click the buy button, can it be directed to an Amazon affiliate website page?
Thanks
Hello @Uptemplates
Sure you can do that simply using the affiliate product options, you can see an example in our prebuilt website here => https://avada.website/classic-shop/shop/accessories/print-sunglasses/ and here => https://avada.website/modern-shop/product/plush-sweater/
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
Damn!!!.. and now i’m buying your great theme… hahaha… Thanks for the fast response comment… I will be happy to develop the website with this theme…
Hello There
I see you have already purchased it, we will be happy to assist you with any queries you have over the support
Have a nice day!
-Ammar
It’s a great theme. Got 8 license.. but I’m seeing weird things with the new woocommerce version and Avada elements, such a woo notices, ajax cart update, etc… Should be updated soon.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I bought the product and activate it for a web site in production mode. I want to reuse it in local computer as a development environment but it gave me this error:
The purchase code is already being used on another domain. In the local computer I’m using the same url as production
Hi,
For that, please adjust your test/dev domain to the below format and it should work without issues even if you register Avada on both the staging and live site at the same time then:
TLDs – Top-level Domains (domain endings):
.dev (example.dev) *.local (example.local) *.staging (example.staging) *.test (example.test)
Subdomains (domain prefixes):
dev. (dev.example.com) local.* (local.example.com) staging.* (staging.example.com) test.* (test.example.com) wpdev.* (wpdev.example.com) webdev.* (webdev.example.com) devsite.* (devsite.example.com)
Staging domains of hosting providers:
stagingN.* (where N is an unsigned integer) .wpengine.com *.flywheelstaging.com *.dreamhosters.com *.stage.site *.kinsta.cloud *.pantheonsite.io *.myftpupload.com *.cloudwaysapps.com *.staging.wpmu.host *.pressdns.com *.wpcomstaging.com *-liquidwebsites.com *.wpstage.net *.updraftclone.com
Local setups:
localhost* 127.0.0.0
For details, please see: https://avada.com/documentation/avada-registration-and-licensing-faq/
If there are still issues, please let us know.
Thank you. – Abbas
Hi Abbas,
Thank you for the prompt response.
However, how can I resolve the problem?
The error message is: “The purchase code is already being used on another domain.”
I have a registered domain on the web (for example: www.xyz.com), and I modified the Apache settings on my local computer to have the same address (www.xyz.com). Yet, during the local installation, I couldn’t use my Avada purchase code.
Hello @rrcancer
Have you already tried resetting your purchase code in this case?
Thanks
How?
Hi
For that, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
hi , live edit not working, how can i fix this, thanks:)
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
looked everwhere how do you edit the footer links
Hello @Jooms123
This depends on how they are setup actually, if they are setup in a custom footer that is most likely you will need to edit them inside the Avada > Layouts area for the footer section that is assigned, if you need further assistance on this query still, do open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
I have 11 licenses. Today suddenly all the sites that have this theme have gone very slow. Now I am sure of this because I disabled other 3rd party plugins and it still was behaving in the same way and most importantly it was with all 11 sites. Anything wrong? Is there a patch coming?
Hi,
We haven’t received such reports so it’s likely something specific to your installs. We’d need to login and investigate further.
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Hey, wanted to report a bug with your theme that has been around for a while.
Here goes: Every time your theme is updated, the Custom Icons that we’re using on both our 404 and Search pages simply disappear (i.e., they no longer appear on these pages).
To fix the issue, we always have to re-enter the name of the affected custom icons into the Avada theme files named 404.php and search.php. Since this is a theme bug, a support ticket is not being submitted. This bug affects all theme users.
Details (404 Page): https://prnt.sc/EUIMGmEFSVHA
Details (Search Page, No Results): https://prnt.sc/p8vEubrgzsGl
Fix appreciated. Please make sure your code (affecting both the 404.php and search.php files) is updated to allow the carry-over of custom icons every time your theme is updated.
Thank you!
Hi,
Do you have a website where this issue can be seen in action so we can check further?
As this area is meant for presale queries/generalties, please share the details about this issue and access to one of your websites where we can check the issue – by using the form on the following page and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
For future reference, you can reach out to our team by using the form on above page if needed.
Thank you. – Abbas
Hi Abbas. Thank you. We will send you the info next week.
You are most welcome
Hi
It is not recommended to edit the theme’s core files. With every updated these files get replaced with the new copies added by the theme. If you do want to have such a setup, you can simply make use of the layout builder to do this and use any custom icons as needed (mentioned in our documentation here)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi Shaminder. Thank you for your advice. We’re fully aware of the implications of modifying core files. As stated before, there’s a bug with Avada and it needs to be fixed.
“Just because the shoe lace is broken, doesn’t mean we have to buy a new pair of shoes.” Meaning, there’s no need to build a new layout to fix the reported bug.
Have you guys performed your own tesing using your own files to validate our finding? To replicate our issue, perform the following steps:
1. Create a set of custom icons.
2. Add one or two of the custom icons created in 1. above to your 404.php and search.php files (add them as new or replace any standard fontawesome icons with custom icons).
3. Update Avada to the next revision level. Note: Patches do not affect this issue.
4. Perform a URL search such that the 404 or “Oops” page will show up on the screen.
5. You will notice the custom icons are not present. They have been wiped out.
As stated before (agreed to with Abbas), we’ll send our info next week.
Thank you!
Hi there,
We’ll await your reply next week to debug this one one your issue sites.
Thank you. – Abbas
Hi, I see in Avada website builder there are 95 prebuilt websites templates. Can I use these templates for multiple websites or I can use just one website template if I purchase the website builder.
Hi there
You can choose to use any of the prebuilt websites at any time. However, remember that according to Envato’s licensing terms and conditions, you need a license per top-level domain install.
Thank you, MB
Hello, I changed a new domain for my website. The Avada theme purchase code shows that it has been used. I saw that it can be changed through https://my.avada.com/licenses/ in the support comments, but I can’t open it. Web page, are there any other solutions?
Hello @Ekko-Huo
I have just checked and can confirm that my.avada.com dashboard is working fine without any issues, can you please try using this from a different browser and see if that helps, if the issue persists, kindly open a support ticket and our team will help you out.
Click Here to Get Avada Support
Thanks
-Ammar
I provided key and created an account but i didnt receive an email, also can you refund me the difference as it is on sale and i purchased yesterday
Hi,
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Hello.. I would like to create a membership site so that only paid members can see some blog posts.. which membership plugin you recommend with your theme…
Hi,
We haven’t tested such plugins officially but you can pick up any popular WP membership plugin for this.
Thank you. – Abbas
Ok great.. thank you!
You are most welcome
Hi, I have used a theme but when I publish the background of the theme deosn’t show once published, ony shows in editing mode
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, is this theme fully supports Vietnamese language?
Hi,
Yes, Avada can be used with any language without issues. We also offer full compatibility with the popular Polylang and WPML plugins if you need to run a multilingual site.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Hello! Does your theme include any modules to manage user roles? especially so that they make publications according to paid membership, type Saas.
Hi,
We don’t have advanced membership/user manager functionality for publications like that. You can use a good 3rd party WP membership plugin for that.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/
- Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
hi can i use this across my two sites?
Hello @jooms123
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
If you need any further assistance, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Currently not on any domain, we had an old domain that let expired but going to use the theme we are unable to login for support (reset password but can’t login). When going to activate it shows another domain is being used, that is wrong and need this updated so we can use the theme that was paid for. Thank you, again login is not working so not sure how to reach out unless I post a comment. To confirm this has been paid but not in use where we would like to use this theme for project.
Hello @Bsys_23
We have given complete control over the user on his overall licenses and where do they want to use it, this is all controlled from the my.avada.com dashboard and you can read more about it here => https://avada.com/documentation/how-to-use-my-avada/
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Not sure what the issue was but was able to unregister the domain, thank you for your help.
Glad we could help
Hello ,
I have been trying to contact you through chat as well as the help center but I haven’t received any mail from your side so far. I have some presales questions as I’m a new user, My question is about the Avada website builder and tour operator theme in particular. 1) Do you have any admin demo? 2) Do you have any Indian payment gateway? 3) Can I display Indian currency in the packages?
Please share contact email for further questions.
Regards,
Hello @Promilauniyal
We have very limited hours on live chat over the weekends and someone from our team will get back to you on weekdays, regarding your queries I will be responding to you below.
1. I am afraid there is no possibility to check the backend admin demo for Avada right now, same goes for every WordPress theme sold here on ThemeForest.
2. We use WooCommerce for the ecommerce integration so you should be able to further see what payment gateways they offer for any specific region.
3. Yes, that is doable as we do support custom fonts as well as Google Fonts.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
I have a license and is registred, but when I try to update my avada theme, I get this error: No purchase code was provided.
Why?
I remove a old domain on avada license and works, but now, after update, when I try to edit some page, don’t appers the editors panels
Hello @DyegoPimentel
This is definitely not an issue with our latest version so it could be that your update did not go thru properly in this case, we will suggest you to reinstall your Avada update again once, also try disabling your 3rd party plugins and check, if however the issue persists please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
