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Hello,
Before purchasing the Meup theme, I have a couple of inquiries:
Does an affiliate program plugin compatible with your theme exist, or could you custom-develop one for an additional fee? I’m interested in a system where influencers can register, view vendors offering affiliate programs for their events, join these programs, and receive a unique link to share. The link usage should result in a commission for the influencer. On the vendor side, there should be options to set the affiliate commission as either a percentage of ticket sales or a fixed amount.
Is the QR code scanner app already developed, or is it something I need to create and implement myself?
Thank you, William
Hi,
- The affiliate program plugin: The theme doesn’t support this.
- QR Code scanner app: The theme support this. You can use .apk file to install in android phone and use the app to scan QR code. We supports code React Native, so you can use it to submit app to apple store and use it.
Thanks!
Hello, Before making a purchase, I have some questions whether the theme can fit my needs:
Working on a 100% affiliate website that stands as a comprehensive guide for ferry routes and schedules; however, I am not intending to sell ferry tickets rather direct customers to make purchases from other platforms. Do you think the theme will make it work without any constraints as the design is perfect. Thanks
Yes the theme is fit with your requirements.
Hello !
On mobile, the width of registration fields are too small to display the entire label text.
I’m using French as language. So “Confirm Password” is translated to “Confirmez Le Mot de Passe” and only part of it, is visible
See screenshot => https://prnt.sc/XCLguZQgBNlg
CSS to fix it right? Can you share it please? Or May be better solution? Which one?
I fixed the issue with Elementor. Thanks
Great job!
Is it possible that when someone buys a ticket by selecting a seat, this seat is blocked for a set time for those who make payments via deposit, so that they do not lose their places while they go to pay the bank? or perhaps in a status like “reserved for x minutes” until the payment is validated.
Yes it is. The theme supports this.
Hello,
I want to give customer the possibility to verify whether a ticket is authentic before going to the event and have it checked-in Imagine this scenarion: someone gave you a ticket for an event and you want to make sure the ticket is a valid ticket before going the event entrance control Meup looks to have a “ticket check-in feature” in place but not a “ticket verification feature” Please help. Thanks. Regards,
José
Hi, The customer can access directly link to check ticket like https://your-domain/?check_qrcode=number-QR-Code&post_type=event
Example: https://demo.ovatheme.com/meup/?post_type=event&check_qrcode=3b57d7c86a7b315756b8df11fba94acf
The URL you shared looks applicable only for Staff Member. A normal customer is getting the error message: You don’t have permission to check qr code
If a Staff Member checks a ticket, the second check will show that the ticket is invalid saying that the ticket has been already checked. Here what I want is just a simple verification of the ticket without making it invalid (checked). This is important for a customer before really going to the event venue.
Did you understand my concern? May I have an orientation please?
Yes I understand. We will update this feature in next version.
Thank you so much for the understanding and orientation. Appreciated => Can you make it FLEXIBLE when implementing the new version please?
(1) As a simple VISITOR of the website (not connected), I should be able to verify the validity of a ticket even if I’m not the OWNER of this ticket. A use case that reflects the market reality.
(2) Writting down the entire long URL can be cumbersome, can you make it possible to do the verification via a FORM? Like I enter the QR code digits in the field and I get the validity response?
(3) A verification page that I can create by juste putting a short_code like [meup_verify_ticket]? Then the page will contain the tracking form
Hi,
- The VISITOR can’t check it. Because if you give QR code for any visitor, you can risk lost ticket.
- Currently we will provide a link for check ticket. The customer only need to click it and the system will display the all information about ticket.
- Also we will create a hook/filter, so the visitor can check it with a link.
Thanks!
Thanks for the quick response
CHECK-IN means you consume the ticket and the ticket becomes invalid. Only staff member can do a “check-in” of a ticket. That’s good.
VERIFY means you only display the information of the ticket and if ticket has been already consumed (checked-in), you will be able to know it
There is no risk to VERIFY a ticket because you can do it only if you know in advance the QR code of a ticket. A simple visitor can verify a ticket with no risk
Hope this helps for clarification
Thanks for your information.
For all who will buy the theme and for the developers too
there is an issue related to buying tickets in “simple seat mode”, if you let the customer to choose the seat he can choose it over and over, this issues occurs only in the default events created by the developers, if you create new event this issue gone
i think that they enable repeating buying same ticket in default events so you everyone can try the demo without facing problem if ticket had been booked before
greetings
Thanks for your sharing. We will have update this problem in next version, so the customer will clearly.
if we choose external link for tickets, it is showing, Online booking closed in the event page, Kindly resolve this asap
Pleas explain more about your requirements
Presales: Is there Google Meet and Zoom integrated into the theme in a way that everything is happening within the site and users do not have leave the platform?
Currently the theme doesn’t support this. The customer only can get user/pass access google meet and zoom.
Is this something you plan to integrate? Is there any plugin on Themeforest that will nicely integrate with the theme without any concern in terms of compatibility and themes future updates? I love the theme but Zoom, Jitsi or Google Meet would accomplish what I intend to cover though my preference is zoom. I can see many prospects like myself. Is there any reason why you have integrated either of these?
Sorry we don’t have plan for this. However we will consider it in the future.
Thank you. Excellent theme though and great work. There are 2-3 plugins on this site that offer such features such as EventON and FOO events for WooCommerce. Would you recommend either of this 2?
Yes. Let me know some idea both plugin. Thanks!
Eventon, Eventin, Fooevents
Thanks, you have the following; Eventin, EventOn, FooEvents. I am drawn to them because of their live zoom, goolgle or jitsi features as the events of interest to me includes live virtual events
I have been waiting for your reply for a while
Currently we don’t plan for this feature. We will consider it in the future.
Hello ! Great Work with the plugin ~
One question
How to have the ratings of the event only for the people who attempt to the even so they will rate it after the event ends(it could be by date) ( so the have a good feedback to Rate/review the event) and not before (maintaining the condition that the only ones who can rate the event are those who bought/getFree ticket and attended the event. everyone can see the rates that are made to the event once the event is over.
Thank you .
Currently if the user bought event, him can rate any time and display purchase icon in comment. Thanks for your suggestion, we will consider it.
Thanks for the replay!, (1)and what about if he don’t bought the even ? is he able to post a review ?
(2)Also for the Free account how to make it not able to charge on the tickets because its a free account. like if the account is free they are only able to create Free ($0) tickets for they events but if they want to make money from selling tickers they have to upgrade to the “paid” account
thanks again.
Hi,
(1): Yes it is. However the purchased icon doesn’t display in his comment.
(2): The theme doesn’t support this.
Where the customer’s CPF is located in the database, I need to search for some data from the database using the CPF, this data is inserted on the checkout page.
- You should read here https://codex.wordpress.org/Database_Description to know about database structure in WordPress.
- The most data of plugin store in Custom Post Type.
do you have a way to make register form more tiny?
Please explain more about your idea.
For my final design of the registration page, the form, is too big (height), perhaps making the separation between field and field a little shorter? please help me with that.
https://ibb.co/9G8hJxD
.ova_register_user .ova_field_wrap{
margin-bottom: 10px;
}
I plan to purchase this them in few hours but I want to ask for the fee if I want you guys to handle the customisation for me
Hi,
The fee is depends your requirement. We can instruct for some simple change or we can custom work for you.
Hello,
Is it possible to have certificates for i send to attendees after the events? Our customers are increasingly asking for this feature. I saw that another yours plugin shows certificates for participants… I had asked about this 2 years ago but it was not answered.
Thank you. Regards
Sorry the theme doesn’t support this feature.
More problems! The theme has many errors, especially when you use a seating map, I show you some screenshots.
https://i.imgur.com/jJDWF01.jpgLink event test on mobile https://mientrada.pe/cart-event/?ide=14839&idcal=1699473375
In addition to that, image map pro is not the best plugin to make seat maps, it is too tedious to make maps of more than 100 people, draw seat by seat, name seat by seat, rename seat by seat, write the name of the seats one by one so that the seating map can work, imagine how much time it would take to create a map for 500 people, or for 1000??? This should be able to be done by blocks of seats per row, as other themes commonly do.
The current update (if we take aside the errors), although it is true that it allows the use of areas, it does not come with one of the most important which is to allow choosing types of seats (seats for children, adults, the elderly, students, etc.), this We have asked you for it a long time ago, you said it would come in the next update, and two updates have already passed since that. The theme has a lot of good things, but these missing things and bugs are core features for any ticketing theme. Please fix it soon..
Hi,
- Error: I don’t understand what is error here ?
- Send me any theme create seat map with 500 or 1000 People.
- Seat Maps: Multiple Price: Please check again my reply before. We said: “We will consider this feature”. And of course: We will find a solution for this problem in the future.
Thanks!
1- The error is that you cannot select the seats, it shows a transparent white background in front… and does not allow you to select anything.
2- Themes tickera compatible, themes eventOn compatible, themes fooevents compatible, themes Webnus Modern compatible….
3- What you said was: look at it yourself https://i.imgur.com/M6kP04y.png
tal vez te sirven estos plugins en lugar de image map
https://wordpress.org/plugins/stageshow/Hi,
1: You should disable Tooltip because in mobile you have to double click for choosing seat map.
2, 3: We will check these features soon because It is complex, so we need more time for resolved. Also we will check these plugins that you suggestion.
Best regards,
Ovatheme
Thank you, I think you have done a very good job with this theme, however I encourage you to put more emphasis on these essential and relevant features. Try the stageshow plugin, it’s free and also has good support.
Thanks for your suggestion. Surely we will check stageshow plugin.
I have this error when I publish an event with seating map. This is the screenshot of the error https://ibb.co/0Bcnnq7
This is the link to the event. https://mientrada.pe/event/under-the-sea-a-tale-of-transformation-and-self-discovery/
Please delete browser cache and check again.
On the other hand, is there a way to automatically delete the cookies and cache when entering the cart event?
The Cookies will deleted after the customer click Checkout Button because we want customers to rebook tickets if they have not book before.
This problem has not been resolved with the indication you gave me, there is a problem especially with Apple devices, could you please check my site and see what the problem is, and help me correct it please? my site is: https://mientrada.pe
I checked your site and the cart is empty then click “Checkout Submit” button.
Please check this event, is only running. https://mientrada.pe/event/under-the-sea-a-tale-of-transformation-and-self-discovery/
Step 1: https://prnt.sc/pI8cP9pc9i_l Step 2: https://prnt.sc/VXE9lUiE3N68 Step 3: https://prnt.sc/dZNh9DTz7l9- After I access again Cart page https://mientrada.pe/cart-event/?ide=14793&idcal=1699385711 and it is empty.
And is it wrong that when you return the cart is empty? How should I solve that? ...as you will see… this is an event for 1000 people, and approximately 20-25 have had problems choosing seats on the map, mostly Apple devices. Did you do the test with an Apple device?
- “The cart is empty after the system redirect to checkout page”: It is correct. The system is working exactly this.
- Yes. I’m checking in MacBook Pro and iPhone.
To those 20 – 25 people who had problems, the problem was the same, it did not let them select the seats and the map appeared with all the free seats, although there were already several seats reserved in red. I did a test on a couple of Android devices and had the same problem, but it was resolved if I opened the event in an incognito tab of the browser. I leave you the screenshot in case you recognize it as a common error. https://prnt.sc/LyzpX6PQ5xQ5
I checked your image https://prnt.sc/Nly6w5WjpC9d and seems it is problem with browser cache: Seems some CSS and Javascript doesn’t load. You should delete cache browser and delete cache server and test again.
Could it be due to the caching plugin I use? wp rocket. Any cache plugin or recommended configuration?
I think it cache in browser of client. The client can delete browser cache or the browser will auto delete after period time.
This is extension in safari check. It isn’t effect to theme.
Can I white label the app or we have to use the MeUp app?
Sorry I don’t understand you mean. Please describe more about your idea.
hello, there is a problem in theme, when a client choose seats ( A1,A2 ) for example, they shold be removed from the list of available seats but they are not removed, clients can choose same seats again and again !
Hi, Sorry I don’t understand you mean. Please explain more detail.
in the simple seat ticket, there is a field with the list of seats i have to fill, for eample ( A1, B2, C3), when some one buy a ticket and choose seat A1 for example, A1 seats shouldnot be available anymore, but wen another one see the available seats, seat A1 is still available
We will fix this problem ASAP.
1. i want attendees to receive sms of the details of the event they just registered for… but currently its only email notification… is there a way i can integrate sms notification to the attendee???
2. how do i edit the registration form in the cart?
Hi,
1: Currently the theme doesn’t support this. We will consider to add it in the future.
2: You can show/hide some fields by customize template in child theme. Also you can add Custom Field to Cart. Read here https://ovatheme.gitbook.io/meup/main-features/custom-field-booking-form
Best regards,
Ovatheme
Where do we set admin commissions and booking fees For the vendors and customers in this template?
- Setup admin commissions: It is in package. Read here https://ovatheme.gitbook.io/meup/main-features/package-feature/make-package
- Bookings fees: I think you are talking about system fees. Read here https://ovatheme.gitbook.io/meup/main-features/settings/tax-and-profit#system-fee
Excellent work, it is a very complete theme.
I have two queries
1) If the customer purchases 5 tickets, can they receive the 5 QR codes in a single file instead of 5 separate tickets or does there only be 1 general QR?
2) What routes should I modify to change the language of the APP
And as a suggestion, I am also in favor of having variable prices on the seat map (adults, children, etc.)
And it would also give them a lot of sales if they include the point of sale, so that tickets can be sold directly at the events.
Thank you
Hi,
1) No it isn’t.
2) We support code to build app, so you can change directly text in App then export to .apk file or apple store.
We will consider these features in the future.
Best regards,
Ovatheme
