1001 comments found.
I’m very FRUSTATED with the seat map, I don’t know if it’s the plugin, I don’t know if it’s the theme, but the same problem continues, customers can’t select seats, I’ve cleared the cache and it’s still the same, since the end of October We had the same problem, you dont solved it, how can the theme be used if the client cannot select their seat on the map? Please fix it ASAP. I leave you the link.
https://mientrada.pe/cart-event/?ide=16453&idcal=1705442868I just checked your site and I still can choose a seat: https://prnt.sc/y2bKl0nNGxNT PLease check again.
I found the problem on my own. And I solved it.
Great job!
I really would love the search event cards to have a carousel of the images of the events instead of just one image. Is this something on your roadmap?
Thanks for your idea. We will consider to add it in the future.
Hi, I can’t disable the Cancel/refund reservation function, whenever I disable it and click on save, when loading the page it enables it again
- Update Theme Version 1.7.2 - Update Event List Plugin version 1.6.9 - Update OvaTheme Framework to version 1.2.1 - Update Ova Login to version 1.2.3
Impossible, the last version available for updating for me is Update Theme Version 1.7.1
Sorry I mistake. Currently theme version 1.7.1, Event List plugin version 1.6.9, Ovatheme Framework version 1.2.1, Ova login version 1.2.2
We will have an update next week with multiple features.
Will this next update solve the problem of not being able to disable Cancel/refund reservation?
Hi, The admin can setup this in Events >> settings >> Cancel tab
the function is not working to disable
Please check again because it works for me https://prnt.sc/NbjhVkEsOfth . please check surely you don’t override template in child theme .
Hi, 1- In the seating map mode, is it possible to define a specific color in the style for the states of each seat, such as selected, waiting for purchase, paid, unpurchased? 2- In mobile devices , seat selection and removal of seat selection is very, very difficult. Do you have a solution for this problem? In order for the user to remove the selected seat from the map, he must touch the seat several times to remove the selected seat.
Hi,
1: Yes. You can define color of some states: Selling, Booked, Past, Upcoming.
2: Currently we don’t have idea for this. You still have double touch for select/unselected a seat in mobile.
Thanks!
Hello, you added a very good possibility in the new versions. Please let me know the exact date for the release of the version with OpenStreerMap? I and the users of my site are really having trouble choosing a seat both on mobile and on desktop. We really do not know how to solve this problem. We have to touch the chair several times so that it is selected or unselected.
Another question: Now that you have developed an independent PayPal plugin for payment, can we completely remove WooCommerce? Because if the payment exists independently, there will be no need for WooCommerce.
- Currently the theme doesn’t support OpenStreerMap. We will consider to update it I in the future.
- We resolved problem choose seat in Mobile and Desktop in new version.
- We added Paypal, Stripe Gateway to theme. Please update theme and use it.
Thank you!
Hi,
1: No it isn’t.
2: Currently the Paypal, Stripe only working for booking event. We will add it for buying package soon.
3: Yes it is. However you should wait an update paypal/stripe for buying package.
4: We can’t open your file. Please upload video to other platform.
Can I please give you a specific date(ّFOR Release date for version with openstreet map.)? Because we want to plan and schedule a project. thank you again.
Please check surely you updated the theme to latest version also delete browser cache.
Yes, we downloaded and tested the latest version. Please answer the question that I have asked in previous messages. Can you give an approximate time for the release of OpenStreet and the synchronization of PayPal with the Vendor Membership section?
Hi,
- Sorry we will release PayPal for Vendor Membership (payment package) soon. I think it is about March.
- OpenStreet: Currently we don’t have estimate for this.
hi I wanted to follow up on two issues: openstreetmap and paypal payment for the seller, at what stage is it? thanks.
We are working PayPal for payment package.
Hello. Thank you in advance for your efforts to improve the performance and development of this Theme. According to what you said before, the OpenStreetmap will be developed on the template in March. I wanted to ask at what stage is this development? March is coming to an end. Thanks Again.
Please check again my reply. We don’t update OpenStreet in March.
It was my mistake. Now, can you please tell me when the addition of the OpenStreet map will be completed?
Sorry currently we are updating some important features, so the OpenStreet doesn’t have on plan near time.
OK. Is it possible to tell what are the list of developments that are going to be done? And on what date will these new fundamental changes be available?
We are working on some features: “Add Payment gateway for Package, Add Service for per event, Fix some bugs”
Hi, Is there a way to export a list of pending tickets?
The theme only support export Pending Booking not Tickets because the tickets only created when the booking successfully.
We are not able to export, how do you do it?
add_filter( 'el_export_booking_status', function($params){ return array_merge($params, array('Pending')); } );
Is it a styling problem?
I think it is problem cache. Please delete server and browser cache and check again.
How do I delete server cache? I try to delete with litespeed cache and didn’t work. I have also deleted browser cache too. But then I observed that at the bottom, it is saying there is an error. Did you see that?
Try go to Elementor >> Tools >> generate CSS file and test again.
I just did. Same thing
Please contact me here https://themeforest.net/user/ovatheme#contact
So I uninstalled my theme, and when I tried to install it back, it doesn’t install. It doesn’t upload. It just keeps loading for a few minutes and bring out that error in the screenshot https://prnt.sc/jfQfBMdL4N-s
I chatted my hosting support and this is what they told me: “Please know it seems that the issue is from the theme provider. There is no issue from the server end. Please contact your theme provider they will assist you accordingly.”
PS: I have also tried to buy extended support but envato restricted my account to Paypal only which is not available in my location. Perhaps there is another way around it?
The capacity of theme is 25MB, so please check surely your host allow upload large file. Also check some requirement for hosting here https://ovatheme.gitbook.io/meup/.
Is your theme supports RTL? And can it be used to implement a website in Persian language with a Shamsi calendar?
Yes it is. The theme support RTL and calendar.
hola, necesito hacer envios masivos de tickets al correo, tiene la función?
Please make a ticket here https://ovatheme.ticksy.com/, so we can assign supporters to you.
Ticket Transfer, Payout (mail), cron job (General) there are setting for these pages but can’t currently be found on the theme.
how can i access these page settings??
Hi,
- Any Customer can transfer ticket by go to “My Bookings” >> Ticket List >> Choose a ticket to transfer. View here https://prnt.sc/Tny8Dkkrqa_X
- Payout, Cronjob setting: It is setting in backend, so the vendor/customer can’t see it. You have to check it in backend. Please read document to know how to config it.
Thanks!
I bought the theme and I need someone to install the theme correctly. Could you recommend someone who already has experience in this theme?
Please make a ticket here https://ovatheme.ticksy.com/, so we can help you. Include your Wordpress admin account in ticket.
hi, does the theme has geotagging feature?
Hi,
- The system doesn’t auto choose location of vendor to assign to event. The vendor have to choose position of event via google map and the customer can search that address.
Thanks!
i want all attendees who be signing up for a event will see event based only in their location. e.g. you go on the site… all events you’ll see on the site is tailored to your location. and so, if im in Germany… i see different events from someone in uk.
can i achieve that with this theme?
Some Elements support this. You can see this in Home 3, Home 4. The browser will ask customer to allow get current location and display event near that position.
Hello,
Before purchasing the Meup theme, I have a couple of inquiries:
Does an affiliate program plugin compatible with your theme exist, or could you custom-develop one for an additional fee? I’m interested in a system where influencers can register, view vendors offering affiliate programs for their events, join these programs, and receive a unique link to share. The link usage should result in a commission for the influencer. On the vendor side, there should be options to set the affiliate commission as either a percentage of ticket sales or a fixed amount.
Is the QR code scanner app already developed, or is it something I need to create and implement myself?
Thank you, William
Hi,
- The affiliate program plugin: The theme doesn’t support this.
- QR Code scanner app: The theme support this. You can use .apk file to install in android phone and use the app to scan QR code. We supports code React Native, so you can use it to submit app to apple store and use it.
Thanks!
Hello, Before making a purchase, I have some questions whether the theme can fit my needs:
Working on a 100% affiliate website that stands as a comprehensive guide for ferry routes and schedules; however, I am not intending to sell ferry tickets rather direct customers to make purchases from other platforms. Do you think the theme will make it work without any constraints as the design is perfect. Thanks
Yes the theme is fit with your requirements.
Hello !
On mobile, the width of registration fields are too small to display the entire label text.
I’m using French as language. So “Confirm Password” is translated to “Confirmez Le Mot de Passe” and only part of it, is visible
See screenshot => https://prnt.sc/XCLguZQgBNlg
CSS to fix it right? Can you share it please? Or May be better solution? Which one?
I fixed the issue with Elementor. Thanks
Great job!
Is it possible that when someone buys a ticket by selecting a seat, this seat is blocked for a set time for those who make payments via deposit, so that they do not lose their places while they go to pay the bank? or perhaps in a status like “reserved for x minutes” until the payment is validated.
Yes it is. The theme supports this.
Hello,
I want to give customer the possibility to verify whether a ticket is authentic before going to the event and have it checked-in Imagine this scenarion: someone gave you a ticket for an event and you want to make sure the ticket is a valid ticket before going the event entrance control Meup looks to have a “ticket check-in feature” in place but not a “ticket verification feature” Please help. Thanks. Regards,
José
Hi, The customer can access directly link to check ticket like https://your-domain/?check_qrcode=number-QR-Code&post_type=event
Example: https://demo.ovatheme.com/meup/?post_type=event&check_qrcode=3b57d7c86a7b315756b8df11fba94acf
The URL you shared looks applicable only for Staff Member. A normal customer is getting the error message: You don’t have permission to check qr code
If a Staff Member checks a ticket, the second check will show that the ticket is invalid saying that the ticket has been already checked. Here what I want is just a simple verification of the ticket without making it invalid (checked). This is important for a customer before really going to the event venue.
Did you understand my concern? May I have an orientation please?
Yes I understand. We will update this feature in next version.
Thank you so much for the understanding and orientation. Appreciated => Can you make it FLEXIBLE when implementing the new version please?
(1) As a simple VISITOR of the website (not connected), I should be able to verify the validity of a ticket even if I’m not the OWNER of this ticket. A use case that reflects the market reality.
(2) Writting down the entire long URL can be cumbersome, can you make it possible to do the verification via a FORM? Like I enter the QR code digits in the field and I get the validity response?
(3) A verification page that I can create by juste putting a short_code like [meup_verify_ticket]? Then the page will contain the tracking form
Hi,
- The VISITOR can’t check it. Because if you give QR code for any visitor, you can risk lost ticket.
- Currently we will provide a link for check ticket. The customer only need to click it and the system will display the all information about ticket.
- Also we will create a hook/filter, so the visitor can check it with a link.
Thanks!
Thanks for the quick response
CHECK-IN means you consume the ticket and the ticket becomes invalid. Only staff member can do a “check-in” of a ticket. That’s good.
VERIFY means you only display the information of the ticket and if ticket has been already consumed (checked-in), you will be able to know it
There is no risk to VERIFY a ticket because you can do it only if you know in advance the QR code of a ticket. A simple visitor can verify a ticket with no risk
Hope this helps for clarification
Thanks for your information.
For all who will buy the theme and for the developers too
there is an issue related to buying tickets in “simple seat mode”, if you let the customer to choose the seat he can choose it over and over, this issues occurs only in the default events created by the developers, if you create new event this issue gone
i think that they enable repeating buying same ticket in default events so you everyone can try the demo without facing problem if ticket had been booked before
greetings
Thanks for your sharing. We will have update this problem in next version, so the customer will clearly.
if we choose external link for tickets, it is showing, Online booking closed in the event page, Kindly resolve this asap
Pleas explain more about your requirements
Presales: Is there Google Meet and Zoom integrated into the theme in a way that everything is happening within the site and users do not have leave the platform?
Currently the theme doesn’t support this. The customer only can get user/pass access google meet and zoom.
Is this something you plan to integrate? Is there any plugin on Themeforest that will nicely integrate with the theme without any concern in terms of compatibility and themes future updates? I love the theme but Zoom, Jitsi or Google Meet would accomplish what I intend to cover though my preference is zoom. I can see many prospects like myself. Is there any reason why you have integrated either of these?
Sorry we don’t have plan for this. However we will consider it in the future.
Thank you. Excellent theme though and great work. There are 2-3 plugins on this site that offer such features such as EventON and FOO events for WooCommerce. Would you recommend either of this 2?
Yes. Let me know some idea both plugin. Thanks!
Eventon, Eventin, Fooevents
Thanks, you have the following; Eventin, EventOn, FooEvents. I am drawn to them because of their live zoom, goolgle or jitsi features as the events of interest to me includes live virtual events
I have been waiting for your reply for a while
Currently we don’t plan for this feature. We will consider it in the future.
Hello ! Great Work with the plugin ~
One question
How to have the ratings of the event only for the people who attempt to the even so they will rate it after the event ends(it could be by date) ( so the have a good feedback to Rate/review the event) and not before (maintaining the condition that the only ones who can rate the event are those who bought/getFree ticket and attended the event. everyone can see the rates that are made to the event once the event is over.
Thank you .
Currently if the user bought event, him can rate any time and display purchase icon in comment. Thanks for your suggestion, we will consider it.
Thanks for the replay!, (1)and what about if he don’t bought the even ? is he able to post a review ?
(2)Also for the Free account how to make it not able to charge on the tickets because its a free account. like if the account is free they are only able to create Free ($0) tickets for they events but if they want to make money from selling tickers they have to upgrade to the “paid” account
thanks again.
Hi,
(1): Yes it is. However the purchased icon doesn’t display in his comment.
(2): The theme doesn’t support this.
