726 comments found.
Hi, after theme upgrade to 1.4.6, ‘Theme Settings > Blog and portfolio’ tabs stopped working – JS error ‘TypeError: this.desktop is undefined’
Hi,
Thanks for reaching out.
Make sure that you updated Stockie Extra plugin to the latest version.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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it is updated, ver. 1.2.4
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Seems like the title tag for Shop page cannot be overwritten anymore.
For example, I use “Termékek” as the page title, but itt keeps showing “Shop – sitetitle ” in the title tag.
I’m using the latest version of the theme with WooCommerce 8.5.2. Tried to disabled my cache system (LSCache) nothing changed.
I also tried to recreate the shop page, and immediately when I set, it just became “Shop” which is frustrating because it’s not an english site.
Could you please look into it?
I’d appreciate that.
Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team who will check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello again,
I’ve been trying for months to find an error related to paragraphs in messages left in orders (in the yith addons textarea field). After several tests with the yith addons plugin and the official Woo addons plugin, only the message left in the yith addons field lost the paragraphs as soon as the order was submitted.
According to the yith support team, I quote:
“I checked your site but seems to be sticted related with our plugin.
Seems is the way your theme set the item meta data for an order item.
Seems they apply the following CSS rule
body.woocommerce-order-received ul.wc-item-meta li p { display: inline-block; margin-bottom: 0; }
If you have space in the text, the inline block will allow you to display the paragraph beside other and generate this visual problem.
In order to fix it, try to add the following code on Appearance > Customize > Additional CSS
.wc-item-meta li p { display:block !important; }
Please, try it and let me know.”
That said, I’d like to avoid putting in additional CSS myself, and ask you if you can fix this in the next update.
Thank you
Hi,
Thanks for reaching out.
Seems like the CSS code that causes the issue is not a part of our theme. Do you mind sharing a screenshot with an open console where we can check where that code is coming from?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi!
Why i can’t update the theme from inside wp-admin? I’m always notified via envato and then I have to upload theme via FTP.
What’s the other way around?
Hi,
Thanks for reaching out.
Here’s the guide to get updates directly from your WP dashboard: https://docs.clbthemes.com/stockie/getting-started/#updatingSincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello
Bought your theme years ago and was so far happy. Just updated it to the latest version. Now, when trying to write a new blog post for instance I get an error and recieve this problem to the admin mail:
10wp-includes/class-wp-hook.php(324): WP_Async_Task->handle_postback(’’)
11 /wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array)
12 /wp-includes/plugin.php(517): WP_Hook->do_action(Array)
13wp-admin/admin-post.php(61): do_action(‘admin_post_nopr…’)
14 {main}
thrown
Any way I can fix this?
can you see the code I posted? it’s there when I click on edit mode, but otherwise not visible.
Anyway: here is an image: https://ibb.co/QnggCBh
Hi,
Thanks for reaching out.
We see your screenshot only.
1. Ensure that you updated all the required plugins to the latest version as well;
2. Check if all the cache files are purged (if you have a caching plugin);
If the issue persists, send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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THanks for your message. I was able to solve the issue.
I do have an other question, which I think you might help.
On my site when I click “add product” button, then it ads the product as it should to the cart.
The button then changes to “view cart”.
Therefore I can’t add the same product, or in a different variation immediatly. I would need to go to the view cart / basket or reloading the page.
I think this wasn’t this way before. Most shops have after you click on “add to cart” a second button appearing “view basket”.
But in this case, this all happens with the one and only button changing its function:
You get what I mean?
https://ibb.co/SmhP3JK https://ibb.co/TcRJYnYAlso your demo version is built like this: https://stockie.clbthemes.com/product/burst-canvas-watch/
If you ad the watch to the basket, the button changes to view cart. So this makes it very complicated to add an other watch right away.
Glad to hear that you were able to solve your previous issue.
You can enable the default add to cart functionality by switching off the AJAX adding to cart. From your WP dashboard navigate to Theme Settings > Shop > Product Page and switch off the “Add to Cart with AJAX” option.
Hope that will help.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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If I do this then the button keeps rotating but nothing happens.
Strange, please send us a personal message and provide your temporary WP credentials. So that we will be able to check that.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Sent
Thanks
Hi getting Incompatible Archive Error. Please do the needful
Hi,
Thanks for reaching out.
If you run the latest WordPress version try to use the following plugin to upload the theme’s .zip archive:https://core.trac.wordpress.org/raw-attachment/ticket/60398/force-pclzip-0.1.zip
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi!
WooCommerce report says stockie have outdated templated. Can you consider updating them?
stockie/woocommerce/content-product_cat.php version 2.6.1 is outdated. The current version is 4.7.0 stockie/woocommerce/taxonomy-product_cat.php version 1.6.4 is outdated. The current version is 4.7.0 stockie/woocommerce/taxonomy-product_tag.php version 1.6.4 is outdated. The current version is 4.7.0
Outdated Templates: ❌
Thank you
Hi,
Thanks for reaching out and notifying us.
We will make them up to date soon.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there,
I just want to report that the icon in the circle is not visible anymore on the 404 page.
https://stockie.clbthemes.com/404/Looks like ion icon has removed that icon.
Best regards, M.
Hi,
Thanks for reaching out and notifying us of an issue.
We’ve already fixed that, the update will be available soon.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, we are using stockie-child as the theme for our website (vinhedo.pt), and whenever we search for an item using the search icon it shows relevant results, but when we press “Show all” it returns all the products instead of relevant results to the search terms. I have noticed that the search terms are in the URL after pressing “Show all”, but not on the “search_term=” part which is empty (https://www.vinhedo.pt/?s=examplesearchterm&post_type=product&search_term=).
Thank you. Best regards.
Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team who is going to check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you. Please reply when and if it’s fixed.
Hi,
We’ve checked the mentioned issues and found that it’s causing on your website only. Can you please check if the issue remains when the child theme is disabled?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, sorry for the late reply as I do not receive notifications when this thread is replied to. It seems that changing to “stockie” and not “stockie-child” fixes the issue. Any suggestions?
Hi,
It depends on what changes you have made in the Stockie Child theme. Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I am not able to open a ticket on your help center since we have to renew our support subscription. Is there any other way?
Unfortunately, we can’t check the issue without having access to your WP dashboard. As a solution you can make a backup (copy) of your Stockie Child theme and remove files one by one to check which file is causing an issue.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hello How can I change color social media icon one by one thank you
Hi,
Thanks for reaching out.
Please open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there,
I want to report a few issues about the new checkout layout.
1. Checkbox missing on every choosable option. Both payment and shipping option misses to have a checkbox, however there is a place for them.
Default selected payment option is bolded, which is great. Default shipping option however, do not have any distinguishing mark. Would be great to have the active one bold too.
2. The breadcrumb still has the previous version of div container, so it has smaller width than the checkout page itself. It would be better if the breadcrumb container had the same width, ensuring a unified appearance.
Hi,
Thanks for reaching out.
We need just a bit more details, can you specify what “new checkout layout” you mean? Also, a link to your website will be much appreciated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I’ve just installed the latest version – not sure when the checkout view has changed though – but the one you have in your official demo is not the latest one. That’s the old layout I’ve been refferred.
The new one looks like this: https://imgur.com/a/xLI72eB
Thanks for the clarification.
I’ve reported this to our dev team who is going to check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Good morning,
Sterisk is not appearing in the required fields when posting a comment on the blog: https://prnt.sc/kHvdo4Vw-2nW
In addition to this, which I think you can easily fix, I would also like to suggest that in the theme settings you allow the URL field of comments to be hidden, as you know that this URL is mostly used for spam…
Hi,
Thanks for your suggestion.
I’ve reported this to our dev team who is going to check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I would like to know where is the documentation and instructions of the theme , thank you.
Hi,
Thanks for reaching out.
Here’s the link:https://docs.clbthemes.com/stockie
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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thank you , sorry for my late reply
You are Welcome!
Hi, your documentation states that the option to add a favicon is in the ‘Other’ field. However, there is no such option for adding a favicon there. Where exactly is that option located?
Hi,
Thanks for reaching out.
You can set it in your WP dashboard under Appearance > Customize > Site Identity > Site Icon.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Great, thank you!
You are Welcome!
Dear, is it possible to disable the sorting of TAGS on category pages and on the store page, as it is possible with BLOG, to turn it off? So that it does not appear on these pages?
Hi,
Thanks for reaching out.
Can you share the specific links? So that we will be able to provide you with custom CSS code to hide them.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, this is the link to the store https://weareone.rs/prodavnica/. And each of the categories as well.
Thanks,
Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
.woo_c-products .wc-product-title-wrap .category,
.products .wc-product-title-wrap .category {
display: none;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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thank you for the quick answer, but I solved it with this css
.woocommerce-ordering [data-select2-id^=”select2-data-8-”] { display: none !important; }
Since I only needed it for TAGS
Glad to heat that you were able to sorted it out.
I have one more question. Is there a possibility that, when someone clicks on the “menu” via the phone and the categories open if they click on one of the categories, it goes into that category, as it is on the desktop version, without opening subcategories?
https://prnt.sc/W4aIm8uBAgz4
https://prnt.sc/RN8pCr3FTP9f
And use the following CSS code:
@media only screen and (min-width: 769px) {
.hidden-for-desktop {
display: none;
}
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you for your accurate and quick response. Have a nice day
You are Welcome!
Hello, I am looking for a shopify theme that would let me sell: 1. Physical Products and 2. Digital Products (to be downloaded) and 3. Monthly Subscription Option for the all the Digital Products. Will this one work? Thank you
Hi,
Thanks for reaching out.
Unfortunately, we have a WordPress version only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, I am looking for a shopify theme that would let me sell: 1. Physical Products and 2. Digital Products (to be downloaded) and 3. Monthly Subscription Option for the all the Digital Products. Will this one work? Thank you
Hi,
Thanks for reaching out.
Unfortunately, we have a WordPress version only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Greetings,
I would like to bring to your attention a specific technical issue regarding the SEO performance of your theme on the Google extension. On each page, I have noticed the existence of an additional URL that is not covered by an anchor tag, which could have a negative impact on search engine optimization.
Please review the attached image for a better understanding of the specific situation.
Image Link: https://ibb.co/xSXVJvF
This issue seems to be specific to this particular theme, as I have not observed it in your other themes.
I would like to inquire about recommended steps to address this problem, taking into account the specificities of this theme. Are there any particular tips or guidelines that should be followed?
Thank you for your dedication to maintaining the quality of your product.
Best regards
Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team who is going to check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi!
I noticed an incompatibility with your theme with one of my plugins in a recent update. The yith product addons ashows the add to cart button side by side with the addons, like this: https://www.loom.com/share/d38525d5010e442fbd2d6be8c35bd441
Can you make the theme compatible with yith products addon so that I avoid adding more custom css?
Thank you for keeping your theme updated!
Hi,
Can we see the issue on your stage website? Since it’s pretty hard to reproduce the same structure as you have on our dev WP installation.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi Colabrio,
I had to add this css to fix it:
form.cart .woocommerce-variation-add-to-cart { display: block; }
If you can remove it maybe you can see the issue. I cannot remove it right now because it’s my live site and it becomes harder for my customers to place orders.
Hi,
Got it, thank you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Please let me knew if you can replicate. thank you
https://prnt.sc/qfX4IXvS4vVW
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, Dropdown menu does not display anymore. Does anyone had this issue? How can I do to bring it back? Thanks
Hi,
Thanks for reaching out and notifying us.
Please, get the latest Stockie version to solve that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank You !! Everything is fine now. I should have thought about it.
You are Welcome!