137 comments found.
Hello, can you please tell me if there is a built-in way to add a “buy now” button to this theme? If not, are there any third-party plugins that you would recommend? thanks
Hi there,
With our theme, you can add the Button element where you want. Buttons are a widely used element on the web and can be used for a variety of purposes. Please check the theme documentation for this theme.
Support
Edge Portfolio part of
Qode Interactive
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I think you may have misunderstood me. I am referring to a functional button that is tied to a product, similar to the “Add to Cart” button. This button simplifies the purchase process for certain cases. When clicked, the user is taken directly to the checkout, bypassing the cart. Some themes already include this feature, while others require a separate plugin, such as these: https://wordpress.org/plugins/tags/buy-now-button/
So, to reiterate my question: is this feature built into your theme, and if not, have you tested any plugins?
Hi there,
Sorry for the misunderstanding. Please note that we haven’t tested this feature and we haven’t tested any 3rd party plugin for it.
The official plugins we provided bundled inside our theme are the ones that were tested several times before the theme was launched and we guarantee their functionality.
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Qode Interactive
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Thank you for the answer. Could you please tell me if you have “accordion” UI element in the theme? I couldn’t find it in the demo. Thank you.
Hi,
The accordion element is available and you can also use Qi Addons for Elementor plugin which is included with the theme to add this element.
Do let us know if you have any additional questions.
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How do you edit the background image for the /beauty-center homepage section “Special offer – Your spa weekend!
Nevermind, I found it.
Hello,
This is added as the Parallax Background Image for inner section (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Is there a way to change the text “join our newsletter” ?
Hello,
You can achieve this by editing theme files, or by adding custom css below to Appearance > Customize > Additional CSS:
footer #qodef-footer-newsletter h5 {
font-size: 0px;
}
footer #qodef-footer-newsletter h5:after {
content: 'My Text';
font-size: 25px;
}
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hello, please assist my Reina theme calendar and menu not displaying
Hello,
It could be that date and time for events aren’t set yet. You need to add day and time for event single posts for them to be added to the timetable. You can find more info here.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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Please my instagram widget still not working. I tried contacting you via the support portal but it’s not working. It’s something I’ve been telling you guys yet still. Do get in touch.
Hello,
The Instagram Feed in our theme is added with Smash Balloon Instagram Feed plugin. For simple step-by-step directions on how to set up the Instagram Feed plugin please refer to the setup guide in this link.
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Hello! I have never seen a worse support system in my life. I’m referring to the fact that in the account I have, I don’t have the option to register a new product bought from you, but only to delete the registration of an existing old theme.
Only items registered for support will be listed here… how do I register a new license to benefit from this support?
Finally, how do I change the svg animation from the mobile menu? The one with the bottles is interesting, but it does not meet the needs. I tried to change the logo, but the same, there is no option. Wasn’t it more useful than being able to choose thousands of fonts to have more options to customize the mobile menu? As a rule, many users use mobile phones and the theme does not have enough options to customize this menu.
Apart from the fact that I can add pages or sections to the mobile menu, that’s about it.
I’m waiting for your answer. Thank you!
Hello,
The theme will be added to the supported items dropdown once you submit a ticket for it. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Edge) and then theme.
Options for mobile logo are located in Reina Core Options > Logo > Mobile Header Logo Options (please see screenshot). You can find more options for mobile header in Reina Core Options > Mobile Header where you have “General Settings” and “Mobile Menu Settings” tab as shown in screenshot.
For a more detailed overview of theme’s options please check the documentation in this link.
Support
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Hello, I would like to translate the opening hours into French. How can I do this quickly? Thank you!
Hello,
To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin.
If you cannot locate some label inside the theme please try adding translation for Reina Core plugin or other bundled plugins and search for labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I don’t know if its possible to edit my previous rating as I looked for a possibility to edit this but unfortunately to no avail so here is an update to my previous rating .
Without any support I managed to import the XML file that was provided in the zip file after buying the theme from Envato. This too came with a lot of errors however every time the import came up with an error page I simply either went back to Wordpress Importer and re-imported the XML file again or did a page refresh and somehow this repeated action finally got me the demo site installed.
Since I had not gotten any reply back from support and was highly irritated on being left with a theme I could not get around even with the so called well written documentation I posted my initial review and tried to do stuff on my own but could not get problems solved at all. There was a double entry on an image I could not get solved and broke the template, I could not seem to change the logo to the logo I wanted to appear plus a couple of other problems but today (fifth day of creating my support ticket) I finally received an answer that got detailed instructions on how to solve my problems including step by step screenshots to show some how-to’s. I honestly wish they did this with the original documentation because it’s not. Maybe it’s well written for people within your line of business but not for novices like me and my assuption is that your theme is not only downloaded by professionals.
Anyhow thanks again Nada, I hope IF any problems reoccur and I have to open new tickets I get you again for support!
One more tip: The problems I adressed to seems like to be a reocurring problem for anyone that downloads this theme, it might come in handy to use the screenshot and how-to’s I received from Nada i the Code Help Center knowledge base. This would at least give peope a clear solution on those reocurring problems without the need to open a ticket andn frustatingly await for a reply.
Hello,
Thank you for your feedback and suggestions. We are glad that our support could help. Besides our themes documentation here you can also find many great articles that might help you on the way developing your website.
In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
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I bought this theme because it was awesome and looked great, but I got an email regarding the Booked plugin and it’s vulnerabilities. On sept 23 and email from Envato told me you would “release a free update containing a permanent solution in the coming weeks.” and I haven´t got it yet. You suggest QuickCal but It’s not included in the bundle as Booked was. It’s not free. So how can I replace it? I installed the patched version (2.4.4) of the Booked plugin and my website collapsed. I have 4 more themes I bought from you that have the same problem. Any solution? Thanks!
Hello,
The “Booked” plugin has been discontinued by the plugin author BoxyStudio unfortunately. However, it still included as a bundled plugin with the theme and it will work as shown in the demo.
The security patches will be provided in the updates and you can always reach our support if you need any assistance regarding theme or bundled plugins.
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Hello! After installing the theme and starting installing plugins, for a premium theme I don’t like to see The Booked plugin is no longer available. message.
I bought this theme both for the design used but also for the possibility to make reservations, at least the way you have that demo. Right from the start to discover that an important component is no longer supported is embarrassing. How do you propose a solution in this case? Thank you!
On the other hand, 1024 is smaller than 256? https://ibb.co/4gFkt0X
Hello,
Thank you for reaching us!
The “Booked” plugin has been discontinued by the plugin author BoxyStudio unfortunately. However, it still included as a bundled plugin with the theme and it will work as shown in the demo.
The M in the 1024M could be the reason why the value is not being taken correctly.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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The problem is that the plugin will no longer receive security updates, and this exposes the site to risks. According to those who created the module “To continue to receive security updates, new features, and premium support, we recommend upgrading to QuickCal for a seamless transition from Booked.”. In bundled plugins list from the theme will be those updates? Thank you!
Hi,
The security patches will be provided in the updates and you can always reach our support if you need any assistance regarding theme or bundled plugins.
Support
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Hello! Request an Appointment without account can be done? Thank you!
Hello,
This can be done if the “Guest Booking” option is set in Appointments > Settings (please see screenshot).
Do let us know if you have any additional questions.
Support
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Hi! I’ve been trying for more than a year to solve some problems with this theme via support tickets. My support expired and it still hasn´t been solved yet, they said they would send it to the developers to check it out and haven´t heard from them since. I can´t afford to renew support now, but the theme has been giving me problems from day 1. The home page loads with missing images, can´t change the header logo… etc. I love this theme but I don´t know what is wrong with it. Can you help me please? (ticket No. 128788) Thanks!
Hello,
We see that our support agent provided you with a solution on how to set your own SVG or image.
Please check if you have updated the theme and its plugins to the latest version listed in change log. It is also important to navigate to Appearance > Install Plugins and update the Qode Framework and Reina Core plugins.
We do believe that the theme is well documented, and we do understand that it might be confusing at first, but besides our themes documentation here you can find many great articles that might help you on the way developing your website.
You can find more info regarding support expiration and option to extend it in this article here.
Support
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What was the theme built on? Elementor?
Hello,
Thank you for reaching us!
Demo content of the theme is built using the theme options, templates, custom shortcodes and free version of Elementor.
Do let us know if you have any additional questions.
Support
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Hello, is the Reina’s version 1.8.1 compatible with WordPress 6.3?
Hi there,
Thanks for writing in! Yes it is compatible
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There’s no way to change the Blog/Post H2 titles of the blogs. Not sure why they aren’t just H1 by default
Hello,
For SEO purposes it is recommended to have only one H1 heading per page and this is intended for title area which comes first.
Title tag can be adjusted for blog lists (please see screenshot). Unfortunately, there is no option to change heading tag for the title (one below the featured image/video) on single blog pages. For this you would need to make modification in theme files directly.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
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Hello, just getting around to enabling Woocommerce and my product pages are really off out-of-the-box. Nothing in theme documentation/in theme options how to fix this. My support is expired but I don’t think I should have to renew my support when this should work out of the box. Please help.
Page in question: https://simplyfitwellness.com/product/unisex-short-sleeve-t-shirt/
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
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All plugins updated and theme version being used is 1.8. Products page nav header and product thumbnails still off. :\
https://simplyfitwellness.com/product/unisex-short-sleeve-t-shirt/
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That partially worked…but how do I update/change the header/nav to be consisten with the rest of the site? Problem page (see header/nav; view any other page on the site to see how nav area should) https://simplyfitwellness.com/product/unisex-short-sleeve-t-shirt/
Support
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Unfortunately, my support is expired so I’m unable to create a ticket 
I’ve had the theme setup and running for some time and just now added/activate Woocommerce. So I had no reason to think/anticipate that the page header wouldn’t work. I’ve provided the site url, should be a pretty simple explanation on how to fix. Please email me at robwhumphreys@gmail.com. Thank you!
We are not sure what might be causing this as we do not have enough information about settings on your installation.
You can find more info regarding support expiration and option to extend it in this article here.
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In the wellness home theme, on the main home page, we have a Masonry Gallery, Kindly guide me how do i make the masonry gallery responsive according to me, I Tried editing the masonry gallery but the testimonials section was getting distorted. Hope to get a solution for my query as soon as possible.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
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Hi, the theme works nicely, but the menu highlight doesn’t work for multi-line items, resulting in a skinny highlight, and the menu entries themselves have very small vertical click regions. Is there a simple way to a. Make the individual clickable areas in the dropdown vertically bigger? b. Change the highlighting to not have the growing bar?
Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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your theme is nice but please make it affordable so that some of us can buy. i have low budget and want to find out if i can still get this theme?
Hi there,
Thanks for taking an interest! This theme was made for select audience groups. The amount of attention we devoted to every single element, the special design approach as well as the advanced theme functionalities, set this item apart and make it more exclusive. So therefore the price that is set for it.
You can always subscribe to our newsletter to receive notifications about the latest news and discounts.
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Please I have sent a ticket. Kindly check and respond.
It’s been over 1hour and the demo import remains at 98%.. any help ?
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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please i have submitted a ticket with the admin access to help fix that for me, thanks.
ticket number #235203
Hi there,
We do see that the request has been resolved so if you need any further assistance please continue the conversation with our support team.
Thank you for your patience.
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Hello, I bought a license and used my purchase code on a domain that is no longer active because I changed my domain name. My code is therefore no longer valid on my new domain name. Is it possible to have a new one please?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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