8646 comments found.
why you dont answer tickets?
Hello,
Thank you for reaching out!
The tickets are assigned to our agents and you will get a reply soon.
Please do not spam comments on the theme. Due to the high volume of tickets, response time is delayed. We are working tirelessly to reduce response time to the usual 12 hours.
Kind regards
Are you trying to reduce response time to 12 hours? I opened a support request twice and both times the response time exceeded 5 days!!! Moreover, after writing here, the answer was given!!! Is this your after sales support? Are you making fun of people?
I apologize for the delayed response and any frustration it may have caused. We are actively working to improve our support response times, and your feedback is valuable to us. Rest assured, we are committed to providing better service in the future. Thank you for your understanding.
Can i use Course overview page as home page? For example this page https://masterstudy.stylemixthemes.com/light-lms-elementor/courses-archive/how-to-work-with-legendary-red-camera/
Hello,
Thank you for reaching out!
You provided the link for Single course page, and it is not possible to set the page as home.
On homepage you can use courses slider to show details of the courses.
https://masterstudy.stylemixthemes.com/course-hub-elementor/
Kind regards
Hello, I have uploaded all the videos of my course in mp4 format, but when my students play the videos they stop after a few seconds as if they were loading, but they do not play or they play stopping many times before finishing the video complete. Can you tell me what I should do to make the videos play smoothly? I use a VPS with 4 gigs of ram and 3 CPUs. Thank you for your support.
Hello,
Thank you for reaching out!
Can you please open ticket in our support platform and provide server logs.
Our agents will review them with developers.
Kind regards
You don’t find fault with yourself. You constantly blame the other party. Even when we install your theme from scratch, your theme is very slow. Even though we have expressed this many times, you still put the blame on us. I sent you my passwords and you did not review them in detail. We write a ticket and you still do not help. Because you know it’s your fault. You keep giving the same answer. You keep sending links and saying follow the steps here. All implemented. You have many errors, for example, 1 of them is: Look at wp-content/plugins/masterstudy-lms-learning-management-system/_core/libraries/nuxy/metaboxes/assets/vendors/trumbowyg/ctrumbowyg.css?ver=6.4.1 download time is 355 ms, this is too much. Even though I warned you many times, you did not fix these problems. Google does not index our site. No one is accessing our sites. I am currently using the best server. There is no problem with the server. Now stop putting the blame on others. Even Google does not index it, we have fallen to the bottom ranks because it takes 10-15 seconds to open a site. You are not solving our problems. I request a refund and a reasonable amount of time to receive my data on both my websites. I want those who will buy this theme to pay attention to what I wrote. What they said when introducing the theme is not true.
Hello,
Thank you for reaching out!
The files you reported coming from MasterStudy LMS plugin. Our dev team is working to optimize the plugin templates to speed up site performance.
Hoverer it is required following instruction that was suggested by our agent since site speed depends on several factors. We have users who get 99 from GTmetrics by adjusting cache systems properly: http://joxi.ru/nAy1ayKTko9RaA
Kind regards
Should improve: I using woocommerce payment as default, when the transaction finished – customer already paid (using woocommerce payment), system was not add the student in there course
Hello,
Thank you for reaching out!
When status of the order is set “Completed” the users will be enrolled to the courses by default.
If you are using third-party payment gateways for WooCommerce, you should contact plugin developers to enable autocomplete feature. For some payment meths the following plugins work:
https://wordpress.org/plugins/autocomplete-woocommerce-orders/
https://wordpress.org/plugins/autocomplete-wc-order-status/
Kind regards
Thank you for your reply. I tested again, it worked fine. Because in woocommerce many status for payment. I have other suggestion to improve: Translatation. There are in theme and 2 plugins: masterstudy-lms-learning-management-system.pot and masterstudy-lms-learning-management-system-pro.pot also, many same keywords as same in 2 plugins.
Some strings appear in both the free and pro plugins, which is why they are repeated in both versions.
Kind regards
I recently update the theme and now student’s can no longer access their courses, when clicked on the courses it keeps loading forever
Hello,
Thank you for reaching out!
Probable, you did not update the bundled plugins after updating the theme. Please ensure that all plugins included in theme package are up to date.
Kind regards
All plugins included in theme package are up to date. Please i need help
In this case, please provide debug logs, by disabling loading animation (Preloader) in theme options and LMS settings.
i have done that, here is a screenshot https://snipboard.io/rGo47t.jpg... it still keeps loading forever when you click to access course
You are providing the screenshot from them options. It is not enough us to troubleshoot the issue.
Please reach your hosting provider and get logs by enabling debugging.
Kind regards
how about i give you access to the wordpress ????
Providing access to WordPress in public comments is not allowed. You can provide site credentials by extending your support period or by reaching us in the Facebook community.
i have the log…. how do i send the log??? screenshot ?
There are several ways of the sharing logs:
1. Join our Facebook community and provide logs by creating the post.
2. Upload the log file to the cloud and provide direct link here.
3. Extend your support and create ticket in our support platform.
Kind regards
new students, they wrote their names wrong, now the certificate is with the wrong name and they have already corrected it, but the certificate is not modified as it was at the beginning. If this change is for security reasons, the teacher should have the possibility to correct the names on the certificate. But we cannot leave this option 100% because the student, at least when it is the first time, does not pay much attention to that topic.
Hello,
Thank you for reaching out!
This is the default behavior of the LMS system. There was a request to prevent students from generating certificates using different names. That is why the certificate will be issued with the initially created First and Last name.
Kind regards
IS there any way to make the lesson content use more of the screen? The content has a HUGE border around it on higher resolution monitors – If I add an image into a text lesson it defaults to 400PX wide.. and then if I change the 400PX width to 100% the image does not fill the size of the lesson screen… (seems to be maximum width 860px !) which is still tiny. Even on a 1920×1080 screen i would want the images to have less border around them.
Hello,
Thank you for reaching out!
The max width of the lesson container is 860p to display the lesson curriculum and discussions correctly: http://joxi.ru/GrqaQRpfbapPVr
You can apply custom CSS to extend the width on desktop view.
Kind regards
the 860px width REALLY really needs to be a minimum width as Image slides are too small to view – If a teacher uses screenshots taken from a HD monitor in a lesson students cannot view text in the image as it is squashed by 50%. It means everything has to be reformatted to be added in.. huge time waster.
The pictures uploaded by instructors in the builder are inserted proportionally. However, not all teachers may want to display the images in full width and may need to resize them according to their lesson content.
Kind regards
Hello team, Register and Login form doesn’t work Errog log public_html/wp-content/plugins/masterstudy-lms-learning-management-system/_core/lms/classes/templates.php(132): include()
public_html/wp-content/plugins/masterstudy-lms-learning-management-system/_core/lms/classes/templates.php(140): STM_LMS_Templates::load_lms_template(‘global/buy-butt…’, Array)
public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/stm-lms-templates/global/buy-button.php(9): STM_LMS_Templates::show_lms_template(‘global/buy-butt…’, Array)
public_html/wp-content/plugins/masterstudy-lms-learning-ma in /home/dortkar1/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/stm-lms-templates/global/buy-button/mixed.php on line 16
Hello,
Thank you for reaching out!
We could add questions to the quizzes in our testing environments.
Please ensure that you have the latest version of:
MasterStudy Theme v4.8.25
MasterStudy LMS Plugin v3.1.14
MasterStudy LMS Pro Plugin v4.2.1
If the theme has not been updated to the latest version, please follow the manual below to update it:
Kind regards
Hi, i have a pre-sale question please. What is the difference between Master Study (from here : https://stylemixthemes.com/wordpress-lms-plugin/) and the Masterstudy – Education WordPress Theme (from Themeforest) ?
Is there any difference on features ?
thanks
Hello,
Thank you for reaching out!
The Theme includes MasterStudy LMS pro plugin.
If you purchase the MasterStudy LMS plugin separately, it includes additional addons such as Email branding, Google meet, Coming soon courses. The Plugin also includes free starter theme if you are starting the project from the scratch.
Kind regards
Hello StylemixThemes Support,
I hope all is well.
I am planning to use the Masterstudy-Education WordPress theme to create a commercial marketplace where multiple tutors or clients can buy or sell their courses or provide live classes.
I, as the administrator, will charge a commission and offer a membership plan.
Would a regular licence be sufficient for this use case?
I am only using the theme for a single site or domain.
Please clarify the licencing terms to ensure I am compliant. I am confused when I read the Envato licence terms.
I am ready to purchase the theme once this confusion is resolved. Thanks
Hello,
Thank you for reaching out!
The regular license is suitable for your business needs.
Kind regards
1. I cant activate the addons on my site 2. Can I register students ti a course wtihout the membership plugin
Hello,
Thank you for reaching out!
1. Please ensure that you have activated the MasterStudy Theme with the purchase code. Otherwise, the addons will be disabled.
2. Users can enroll in the courses without a membership system.
Kind regards
I wrote many times. I wrote it in the ticket. You are not solving the problem. Not 100 people enter the site a day. I have 8 CB ram server. But the site is very slow. You send me a video as an answer and say there is no problem. Then what is the problem?
Hello,
Thank you for reaching out!
Please provide Log files on your ticket and our agents will review them with developers.
Kind regards
i wrote support but you did not turn
ticket Z59738
Due to high volume of the tickets the response time is delayed.
Your ticket already assigned to our agent and you will get updated soon.
Kind regards
Z59849 please response my ticket
Hello,
Thank you for reaching out!
We assigned your ticket to our agents and you will get an update soon.
Kind regards
Hi, can you share me the shortcode for enrolled courses, we need to use it somewhere else for students but we dont see it anywhere, any guide will be helpful if we can have related courses enrollment shortcode for students.
We have sent many inquiries and have not received a response yet. The ticket numbers are: #Z59488 ، #Z59688 ، #Z59689
Hello,
Thank you for reaching out!
Due to the high volume of tickets, response time is delayed. We have assigned tickets to the agents and you will be updated soon.
Kind regards
Hello, I want to ask , regarding the certificate received by the student, so the name in the certificate display cannot be changed (which is in the blob:https://domain.com/xxxxxxxxx),
so if students change the name on their profile the name printed on the certificate does not change,
and this causes differences in the recipient of the certificate stated on the certificate and when checking/validating the certificate code there is a difference in the owner of the certificate,
In the initial version, when I bought this theme, the name on the certificate automatically changed if there were changes to the student profile. Thank you
Hello,
Thank you for reaching out!
This is the default behavior of the LMS system. There was a request to prevent students from generating certificates using different names. That is why the certificate will be issued with the initially created First and Last name.
Kind regards
Thanks for the explanation,
1, What if the student enters the name incorrectly, and the certificate has already been created?
Is there a way from the website admin side to change the certificate name?
Currently site administrator cannot modify certificate of the students.
We are going to review this behavior and make it optional in future releases.
Kind regards
Okay, I think locking the certificate name is good if the reason is as you explained before, and I hope that in the next update at least the website administrator will be able to change it.
thankyou.
Show sidebar info on mobile. I can´t see the sidebar info on mobile which I have created in widgets. How can I do it? Thank you, regards, Itxaso
Hello,
Thank you for reaching out!
Could you please provide the link to the page with sidebars? We will review the structure for further assistance.
Kind regards
Can you apply the following CSS in theme options > Custom CSS section:
@media (max-width: 767px) { body.woocommerce-shop .hidden-sm.hidden-xs { display: flex !important } }
It should display a sidebar on mobile view as well.
Kind regards
Yes!!! thank you very much. It is working now
The Appearance > Theme File Edit setting disappeared after installing the theme. How can I access this?
I also got Mailhimp API but, how to create MailChimp List ID?
Hello,
Thank you for reaching out!
The theme settings can be adjusted from Dashboard > Theme options.
The List ID can be found from MailChimp directly by creating an Audience.
Kind regards
Thanks for your answer. But unfortunately, the solution suggestion you gave points to configurations that are valid for MS LMS settings. However, after installation, I could not find the Appearance > Theme Editor settings, which should be under the WordPress admin menu. How can I access theme files from the admin panel?
Hello,
Please open theme options from Dashboard > Theme options section not from WordPress appearance. The theme options will be available after importing demo content:
If you cannot get a MailChimp List ID, please follow their manual or contact their support directly:
https://mailchimp.com/help/find-audience-id/
If you have more questions regarding theme settings, please open tickets in our support system for further assistance:
https://support.stylemixthemes.com/tickets/new/support?item_id=18
Kind regards
After frequent theme updates, widgets in the Footer section cannot be intervened. Reverting the theme to version 4.8.22 did not help.
Widget Area Warnings: - It may not work properly because there are issues with the “stm_pages” block. See developer tools for details. - The “woocommerce_products” block may not work properly because there are issues. See developer tools for details.
I have never had a theme that I regretted purchasing so much. Is the theme updated every day? Does it never occur to you that people’s work will be garbage in systemic regulations?
The problems I mentioned above still persist. The Theme Editor, available in every WordPress admin panel, disappeared after installing the MyStudent theme. There is no access to edit the code.
Hello,
The theme is regularly updated to introduce new features and bug fixes.
With the latest version of the theme we could not detect the listed issues:
The widgets section is loaded correctly: http://joxi.ru/YmE54wMsL8DE0m
The default WordPress theme editor is available: http://joxi.ru/bmoKDlgSlDXKlm
They may not load due to third-party plugins. Please open tickets in our support platform by providing WP-admin credentials. Our agents will review your case in detail.
Kind regards
Hello again, When we installed the plugins deemed “necessary” by the theme, the errors I mentioned in the previous message appeared. So “This theme recommends the following plugin: WPBakery Page Builder.” To avoid seeing the warning again, I installed the WPBakery plugin along with Elementor. But unfortunately the Theme Editor, widgets and some other features have disappeared. When you deactivated the WPBakery plugin, the lost features came back.
The problem is; You declare that a theme can be used with two page builders at the same time. This misleads people.
Hello,
If you imported demo with Elementor you can ignore the warning. We informed developers team and it will be fixed in one of the upcoming theme updates.
Kind regards
since the last couple updates, the Courses’ styles were not able to activate, it’s only udemy.. and the other two default and classic are broken and shows “There has been a critical error on this website.” I thought it was some plugin or an update on my side, I tried the theme on plain wordpress for testing, it’s the same!
we’re dying here, and even udemy takes a whole endless empty margin on the right !
Hello,
Thank you for reaching out!
We could add questions to the quizzes in our testing environments.
Please ensure that you have the latest version of:
MasterStudy Theme v4.8.23
MasterStudy LMS Plugin v3.1.12
MasterStudy LMS Pro Plugin v4.1.6
If the theme has not been updated to the latest version, please follow the manual below to update it:
Also, make sure that your system settings match the theme requirements:
https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements
If the problem persists it is required to check debug logs.
Kind regards
actually it’s the latest version and all the requirements are met!
The scroll on the right side may occur due to custom header or footer template. To solve the case try applying the following CSS in Dashboard > Theme Options > Custom CSS section:
body.single-stm-courses, body.stm-lms-user-account, html.stm-lms-lesson-opened body { display: block !important; overflow: hidden; }
For critical error, it is required to check debug logs with hosting provider.
Kind regards
