Hi there,

Thanks for writing in!

Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

We hope this helped!

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Hi there,

Thanks for writing in!

Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.

It is necessary to update the Bridge Core manually after the theme update. Also since our latest version of the theme is compatible with PHP 8 you can switch your PHP version to higher.

If you still encounter issues, you can always send us a mail to our help center providing your purchase code in it and our team will check this on your end.

Thanks.

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thx, wil try this soon!!

Hi there,

Please do so and keep us updated.

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Hi there,

Thanks for writing in!

Our theme demos made with Elementor are using free Elementor version and it is not necessary to use Elementor Pro as all of the features displayed in the demos can be achieved with theme options and free Elementor version.

The Elementor Pro widgets are compatible. You could get access to Elementor Pro widgets for sure using the Pro version of the plugin, it is just a matter of the custom header and footer feature that you will need to make some minor adjustments and you can get help from our support team with that. Otherwise than that you should know that our theme does have a variety of options that you can use to build your website.

Thanks for understanding and let us know if you have any additional questions.

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Hi there,

We did encounter issue with the support help center, which was resolved so could you please try it once again to submit a ticket.

Thank you and keep us updated.

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Hi there,

The submission page has been resolved and you will be able to submit a ticket now.

When it comes to submitting a request for Bridge theme, if you cannot see your theme under suppoerted items it means that you have not submitted any requests before. So it is only mandatory to fill in Purchase code, Theme (Bridge) and Theme Profile (Qode).

Once you do submit a request for the theme, it will after be listed under your supported items.

Please keep us updated if you managed.

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Thank you very much,
we have submitted the ticket successfully.

Hi there,

Glad to hear that you’ve managed!

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Hi there,

Please check if you have updated both the theme and the Core plugin and the WPBakery plugin, since it is necessary to update the Core and all bundled plugins. As it is a bit hard to tell from here what the real issue is, we are assuming that it might be because of the missed update of the plugins but we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Could you please let us know which plugin it is in mind?

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Hi there,

Thanks for writing in! Yes it is

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Hi there,

We do see that your request has been responded so please continue your conversation with our support team if you need any further assistance.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Could you please send us a mail to our help center providing your purchase code in it and our team will provide you with the latest version of the plugins.

Thanks.

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Hi there,

Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.

Thanks.

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Hi there,

Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end and help you.

Thanks.

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Hi there,

Thanks for writing in! Yes it is safe, you can use the latest WooCommerce version.

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Hi there,

Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.

You can always do it on your end from our help center

If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.

Thanks.

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Hi there,

Thanks for writing in! We can see that both logo and the accordion is present. If you still need assistance with this please we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

It is a bit hard to tell from here but could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.

Thanks.

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Hi there,

Thanks for writing in! Perhaps you can reduce the size of your menu items by adding this code to Appearance > Customize > Additional CSS:

@media screen and (min-width: 1601px) and (max-width: 1800px){
    header nav.main_menu > ul > li > a {
        font-size: 15px;
        padding: 0 10px;
    }
}

We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thanks for taking an interest! The Bridge Original demo can be used with both Elementor or WPBakery, so you do have an option to import that demo with specific page builder. On our landing page you can see all our demos that are labeled with wich page builder they come with : https://bridgelanding.qodeinteractive.com/#demos-section

We hope this helped.

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