602 comments found.
Hi, I’m trying to create a project using qwery, but I have fallen absolutely in love with you slider on the other theme ANN https://ann.axiomthemes.com/. Unfortunately I don’t see this type of slider inside of qwery yet? Do you guys plan on adding it, or maybe would be so kind to tell me how to set it up, if it’s already included? Thanks in advance.
Hi, thank you for letting me know. Is this widget also included in qwery?
Ok, I’ve pretty much managed to recreate the slider, but I have a last problem with the infinite loop not working. Can you maybe help me with this regard? Did you manage to create infinite loop using css, or was there some additional script included? Thanks in advance for the info.
Hi, after updating to the last version of Elementor (3.18.3) , the CSS styles are loading after the content, making the site look awful. We have the last version of the theme, released September 2023. Thanks
Hi,
Thank you for choosing our theme!
Please take my apologies for the delayed reply, we do not work at weekends.
We have tested the latest version of the theme and were not able to reproduce any issues. Please submit a ticket at https://support.themerex.net/submit for further investigation. Thank you
Hi, can you please help me to reset my lisence key?
Thank you so much!
Hi there, can you please reset my licence key
My Purchase Code is not working
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again.
Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress re-installation or cleaning the database), you should disconnect the domain under Theme panel > Theme dashboard > General tab.
Regards.
Hi where can we find this elements: https://qwery.ancorathemes.com/library/ , I am using the accounting theme, by the way I cant open ticket due to server error,
Hi,
Thank you for choosing our theme!
These demo pages are included in the demo content of the Default skin. You may check this video for detailed instructions on how to combine the skins: https://www.youtube.com/watch?v=IJiWpzL0Daw
You may also request JSON template files for the pages via support ticket system at https://support.themerex.net/ – in case you have any issues submitting a support ticket, please choose “Pre-sale questions” category instead. Thank you
Regards.
Hello, I am using your theme and I want to update the skin. However, it gives an error when transferring demo content and it does not transfer.
The error I get is: “An error occurred while fetching file from: https://demofiles.ancorathemes.com/qwery/ocdi/posts.xml! Reason: 404 – Not Found.”
Hello,
Thank you for choosing our theme!
The issue with the demo import is related to a 3rd party plugin – One click Demo import, you should deactivate it as it causes conflict with the built-in demo import tool.
In case you get any other questions, please renew your support and submit a ticket at https://support.themerex.net/ for further assistance. Thank you!
Regards.
I’d like to import templates from different skins. Could you please share the Elementor template files for the demos? Thanks!
The theme doesn’t allow to change skin from default? Is there a fix to this?
Hello,
Thank you for choosing our theme!
Please note that activating the skin doesn’t affect the current content (pages, posts). If you want to have the same content/layout as on our live demo you should import demo data after activating another skin. You should choose Full demo data to get the exact copy of our live demo (it will overwrite the existing content on your website).
In case you get any other questions, please renew your support and submit a ticket at https://support.themerex.net/ for further assistance. Thank you!
Regards.
Hi, I need XD file for this theme. Already generated a ticked on your support system (#97761), but received following reply:
IMPORTANT! Please note that we do not include theme related `.XD files` into the theme package, because it might significantly increase the size of a downloadable archive. In case you need these files you can always request them by contacting our support department as well. Please copy and paste the following URL into your browser to request the Adobe XD files for the QWERY theme: https://support.qwery.ancorathemes.com/
Now I don’t know what to do?
Merhaba ben bu temayı satın aldım ve bir sitee kullandım bu siteyi artık kapattım ve başka bir sitede kullanmak istiyorum fakat satın alma kodu hala diğer sitede kullanılıyor gözüküyor, desteğim bittiği için desteğe yazamıyorum ne yapabilirim ?
Hello,
Thank you for choosing our theme!
Your purchase code is currently not connected to any domain. If you get an error while activating the theme, you should check if you use any security/firewall plugins (such as WordFence or another one) – such plugins may block theme activation.
Regards.
bu uygulamalar yok bende , nedenini çözemiyorum 
Please submit a ticket (choose “Pre-sale questions” category, it doesn’t require support renewal) at https://support.themerex.net/ and provide your website login details – we’ll take a closer look at the issue. Thank you
Regards.
Hi there, pre-sale question: Can I use various elements sections from other demos? Thanks
Hi,
Thank you for your interest in our theme!
Each skin has its own demo data, however, you may import separate pages from the other skin manually using built-in Elementor import tool. Our support team may provide you with the template files via support ticket system at https://themerex.net/support/
Hi,
I have tried resetting my license using your link provided as the old domain has expired and is no longer in use. I am getting this error while resetting: You’ve reached the maximum reset attempts. Kindly help in resetting the license key.
hi presale question. Your theme seems awesome.
- I would need to use the LMS skin but to add the booked/quickcall plugin you offer. Is it possible?
- I would need to use the LMS skin but do I need to buy LMS PRO to sell a course? What can I do without buying LMS?
- Can I modify a bit the LMS skin in order to make it less stiff. A bit more creative??? Or is it like that and I cant’ change anything…
- I don’t see any video shown on the LMS course. I want to check if it’s well responsive on mobile. Is there a special course where there are YT videos that I can check if it’s well responsive?
- There is a white hover message at the bottom right or left depends telling for instance “Lesson 3” that appears. On mobile it hides the possibility to actually click. It is possible to take that white hover message off?
- On the LMS Home page it is a vimeo video. Can I use Youtube instead?
Thanks Best A
Hi,
Please take my apologies for the delayed reply, we do not work at weekends.
Thank you for your interest in our theme!
We do not have LMS skin, but the theme offers Courses skin which is bundled with LearnPress plugin – https://courses.qwery.ancorathemes.com/
- Each skin has its own set of plug-ins. You may install the plugin additionally, it should work fine, however, you may need to make minor style adjustments.
- Courses skin is based on the LearnPress plugin. It’s a free plugin from WordPress Repository. If you want to extend its functionality, you will need to purchase LearnPress PRO Bundle.
- It depends on the changes you want to apply – the demo content is built with a user-friendly Elementor builder and offers advanced settings/options, including color scheme customization. However, if you want to make advanced changes to the styles, you may need to modify core theme files.
- You may add a video to the Overview section or to the lesson content using Gutenberg editor, it will be responsive on mobile devices.
- What page are you referring to? Thank you
- Sure, you can use YouTube video instead.
Regards.
The advertisement shows a sale but the price is not changing at checkout. Is the cyberweek sale still happening?
I have a website made with skin corporate. The license was purchased in 2021. The website was hacked in the meantime but has now been restored with greater security measures. But I have two questions: ThemeREX Addons and ThemeREX Updater plugins do not update Contact form 7 gives an error if it is in the Short Sidebar Widgets. Is it possible to help with these questions?
Hello,
Thank you for choosing our theme!
Update issue – most likely, the problem is caused by license mismatch. Please navigate to Theme panel > Theme dashboard > General tab – disconnect the domain and re-connect it again, it should solve the problem.
Contact form 7 issue – we were not able to reproduce any issues with the form, please submit a ticket at https://support.themerex.net/submit, specify the error you got and provide your website login details for further investigation. Thank you
Regards.
I would provide the login details but the submission page doesn’t allow me to send the ticket, since my support has ended. Is there any other way to contact you?
Thank you so much! solved all issues 
Hi,
I plan to buy a few more licenses, but the performance checked by PageSpeed Insights is a real disaster. You write that you use wp-rocket plugins in the main demo and WP-Optimize in Luxury, but the performance is a disaster. Is there any way to improve this, or are the optimization plugins simply disabled?
Please reply
THX
Hi,
Thank you for choosing our theme!
Please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Website loading time depends on many factors like server response time, image optimization, caching etc. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.
Regards.
Hi, my support is expired but i have this problem: i cant update skin cause it keep tell me that:
SKIN UPDATE ERROR!
This purchase code is already in use. Most likely, the previous installation was removed without disconnecting the license key in Theme Panel > Theme Dashboard > General. Please use this quick one-time disconnection tool: https://deactivate.themerex.net/ Then the purchase code can be used again to activate the theme. If you feel you received this message by mistake, check this guide: https://themerex.net/wp/purchase-code/
i have used links etc, but i have only one activate…pls let me know ty
Hi,
Thank you for choosing our theme!
Updates are available for the registered domain only. Your purchase code is currently not connected to any domain, that’s why you got this error. Please navigate to Theme panel > Theme dashboard > General tab and make sure that you activate the theme with your purchase code.
If it shows that the domain is connected, please disconnect it and re-connect again – it should solve the problem.
Regards.
ty
Is it possible to use my own GPT that i created inside Chatgpt?
This is my GPT, fed with my own content about crypto https://chat.openai.com/g/g-TrsqabHBY-escalpelando-crypto I would like to have a software like yours to make my GPT available to anyone outside chatgpt plus subcriptions.
Hello, it’s a fine-tuned chatgpt 4 model
How to remove google fonts? I removed the references in the theme but they are still loading with this class google-fonts-1-css?
I opened one ticket with the AI thing about something else and it is stuck and when i try to open another ticket for this font questions and get an error
403: Item is not found on the validation server! If you feel you received this message by mistake, check this guide: https://themerex.net/wp/purchase-code/
Hello,
The theme doesn’t include “google-fonts-1-css” class, maybe you need to check the plugins you are using as some of them may load it.
403 error – it looks like it’s a temporary server problem, as your purchase code is valid and the previous ticket was successfully submitted. Please try submitting a ticket again later. Thank you
Regards.
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