21568 comments found.
Will your theme include an option for a DARK/LIGHT mode switch, or are there any upcoming updates addressing this feature?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and consult you about it.
Thanks!
im not able to open a ticket because my support code is outdated. so please can you just answer, if your theme supports dark/light mode switch and if it can be implemented?
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket 
Is it possible to display a button with “Add to Cart” underneath the products which is always visible, rather than showing the “pop-out cart” symbol?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
i dont want to register on that site. can you please check kindly and let me know here, since this is something that can be interesting for other to?
Hello!
1) Could you please refer to https://themeforest.net/item/the7-responsive-multipurpose-wordpress-theme/5556590#item-description__need-some-help – the support is provided through the support portal only.
2) I am sorry, but it’s not clear what layout and page builder you are referring to. Therefore, we recommend submitting a support request in order to clarify all these details and for providing page URL, screenshots, etc.
When using the Elementor free version, it’s not possible to edit header and footer templates under Theme Builder. How can I edit header and footer templates? Did I forget to install a required plugin to edit header & footer templates?
Hello! You can use Elementor Pro or its free alternative – Pro Elements.
Importing any demos (for elementor), the primary menu navigation is not showing. Which options can I check?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Hi,
You promised that I would get the Revolution Slider after subscription, but it is asking me to upgrade upon using the The7 Licence. What should I do or it will work like that?
Hello! Could you please clarify what you mean by subscription, do you mean you have bought stand alone Slider Revolution? Then, you need to download it from your Envato profile and reinstall it in wp-admin.
I bought The7 Theme. What I read as one of the Benefits of buying The7 Theme is access to Pro version of Revolution SLider. But I didn’t get that in my WP Dashboard. Rather it is asking me to upgrade to Pro version of Revolution SLider
Hi!
Could you please refer to https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins – it explains the difference between stand-alone and bundled plugins versions. This is true for all ThemeForest themes, not just The7.
I also noticed that The Import button to install a full demo website is not enabled upon installing all the required Plugins. What can I do?
Hello! Please make sure you have installed and activated Pro Elements.
Oh, thank you. All is set now. You’re the best
Always welcome
Please, I am completely lost in Editing the Menu, Mega Menu and all its images. Where can I edit them? So also the Slider, I don’t know where to edit the SLide. Also, it seems that the Sliders have limited style?
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
I’ve raised ticket
Hi, can the Elementor Free Version work with The7 Theme Pro?
Hello! The7 works fine with Elementor, Elementor Pro and free Pro Elements.
With the mobile menu—1. Is there a way to have a different icon other than the ”+” to open submenu? 2. Is there a way that on mobile when clicking on the main menu that it opens the submenu list instead of just going to that page? ex: I want (on mobile) when customers click “shop” that the submenus show for easier browsing. I find that the + to open submenus is clunky and non-intuitive.
Hi!
Please note that we can provide support only via our online help-desk: https://support.dream-theme.com (here, in the comments, we can only answer some general and pre-purchase questions). Submit a ticket there, and we will get back to you ASAP.
Thanks!
Is it possible that the most recent update v11.10.0 slows down sites with portfolio elements? Take this for example: https://shorturl.at/drJS8 It never had this behaviour, it just happens now with the update. Could you please fix that or at least give an instruction how to get back on the previous theme version?
Hi!
Please, submit a request via our online help-desk https://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Don‘t really need to do that: yesterday‘s update fixed the problem, so it seems you already had this in your to do list. Thank you!
Hello! This update contains a fix for a crushing Safari. Maybe your issue had the same origin. Glad to hear it works now!
I exactly had this issue, so thank you veryy much for the fast fix
Always welcome and sorry for the inconveniences!
Hi, I am using main demo theme but the mobile menu (hamburger menu) is not showing in mobile view. can u pls guide
we have noticed this theme is clashing with elementor free version, the theme options on top disappears on activating elementor free version. can anybody guide.
Hello!
Elementor doesn’t need Theme Options, it uses Theme Styles https://guide.the7.io/elementor/user-guide/theme-style/ – but you can enable Theme Options back (fig.1).
Talking about the mobile menu, could you please refer to https://support.dream-theme.com/knowledgebase/mobile-menu-button-is-missing/
NVM
This is useless theme. When I have uploaded it on our dedicated server and checked it’s speed on GTMetrix. Its super slow.
People can see the screenshot here: https://prnt.sc/oydSmG_PQjFLCan also check on https://gtmetrix.com/reports/ymswebnew.ymswebsol.com/9SUck3Wn/
Additionally when I am trying to edit any page in Elementor it’s super slow..
Totally lost my money by purchasing this theme.. its lost.
I will never advise any person to buy this theme.
Hello!
Your server has huge TTFB https://www.bytecheck.com/results?resource=https%3A%2F%2Fymswebnew.ymswebsol.com%2F – it’s 3500ms, while it should be 350ms.
Talking about the GTMetrix report, you also need to combine CSS files and minify JavaScript.
Please submit a ticket at https://support.dream-theme.com/
Hello,
I can’t find an option to change the subject line of the email received when someone sends a message through the contact form.
I get:
[Feedback from: WEBSITE NAME]
I would like to change to:
New Enquiry from WEBSITE NAME
Can you help? Great Theme so far, thanks!
Hello! Could you please try using the following approach https://support.dream-theme.com/knowledgebase/how-to-change-default-labels-like-category-archive-read-more-and-so-on/ It should help. You can remove the plugin when the changes are done.
I mean i seems a pretty simple request to be able to change the email subject without having to download a 3rd Party translator plugin? I’ve downloaded the plugin, activated it, located the mail subject line but cannot edit it
I cannot believe i’m the only person wanting to change the contact form subject line from “Feedback”
Hello! As I have mentioned above, you can remove this 3rd party plugin, when the label is adjusted, you don’t need to keep it active. I am sorry, but the theme has lots of labels – we cannot make them all available for editing in Theme Options. The theme will work extremely slow in this case.
If you experience any problems with editing, please submit a ticket under https://support.dream-theme.com/ Thanks!
I bought the theme via guest and the product key is not working
Hello! Pardon, could you please clarify what you mean by buying the theme over guest? Do you mean you bought it from another account? Or is it some website selling our theme?
I used a mail i dont have accses to anymore, but i can proof everything
Hello! Could you please submit a ticket at https://support.dream-theme.com/ using your Item Purchase Code.
i cant even open a ticket w invalid code
Unfortunately, we cannot validate you purchase code right now, please try in 5 minutes
Is there a way to test if one of my Plugins, that i need for the german market, works with your theme? (it not working with my old theme is the reason i need to switch)
Hello! Could you please tell us the name of the plugin? We will check whether there is any feedback from our buyers regarding this plugin.
Hi, its called Germanized from vendidero https://vendidero.de/woocommerce-germanized/features , they add many features to meet the GDPR, my old theme wasn’t able to display a checkbox to make sure that the custumer agreed to terms and condtions and the privacy policy
Hello! We see that some our buyers used this plugin a couple of years ago. But we have no info regarding its compatibility. Maybe you can also ask this plugin developers.
Okay. Thank you
Why did you kill visual composer on the main demo install?
Hello! The main WPBakery demo is available here https://the7.io/main/
I am looking at a client install and I cant run the demo install unless its elementor but thanks for showing me a deprecated picture of it.
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
Lol…. no. I have had about 30 clients buy this. I am out. #useless
Hello!
Sorry, not sure I get what is wrong. We provide support only through https://support.dream-theme.com/ Therefore I have asked you to submit a ticket. Thanks!
“Sorry, not sure I get what is wrong” yeah. I gathered that much.
Hashtags and memes is probably not the best way to communicate with people if you want to be understood and get things done.
There are two “main” demos:
- one for WPBakery Page Builder (formerly Visual Composer): https://the7.io/main/
- and one for Elementor: https://the7.io/elementor-main/
It sounds like you are installing the wrong one.
hi there, i know that my support was end .. but i have upgrade my server to php 8.1 and i have theme layout problem any ideas? thanks. the site is: https://www.gommaindustriale.it/
i have worked on now .. and the problem is only in the homepage??? i can’t understand … 
any ideas?
Hi!
There’s no such a thing as “expired support” at Dream-Theme: https://support.dream-theme.com/6-month-support-really/
Please go ahead and submit a ticket
thank you for your helpfulness … i think i solved the problem! was the layer slider plugin !!!!
Glad to hear everything is resolved!
How to turn off the vertical menu style on the left?
Hello!
Pardon, I don’t see your buyer’s badge. If you’ve purchased the theme from another account, please address to http://support.dream-theme.com/ and submit your Item Purchase Code there.
I purchased this some years back but didn’t really use it in the domain I had (which I no longer have access to). Is it possible to have my license deactivated so I can install it on a new domain?
Hello!
Please note that according to Envato Standard Licenses: 1) “Number of end products” you can build with a single license is “1”; and 2) “you can’t use … Standard Licenses on multiple clients or jobs”. – https://themeforest.net/licenses/standard Also, note that the license “generally … is not transferable”: https://themeforest.net/licenses/faq#license-transferable-a It means that if you have used your purchase code on one website, you should not use it on any other website(s). Even if the original website went offline.
If that was a development copy of your site, you can manage the purchase codes under https://my.the7.io/
welp I’m out of luck. mine is locked. thanks anyway
Hi! If your license is locked, you need to buy a new one.
yea I figured. no thanks appreciate though
“This product is currently out of stock and unavailable.” – this is always shown on product page. I searched woocommerce support and it was mentioned that it has something to do with template. Can you please help?
Hello! It doesn’t depend on a theme. Could you please check product inventory settings. If this is a variable product, please check if its quantity > 0.
How to edit single product display page with wpbakery?
Hello! All available settings are listed here https://guide.the7.io/wpb/user-guide/theme-options/woocommerce/ -> “Product Page” tab. WPBakery allows to edit product description only.
So many other themes allow to edit product page using wpbakery like – https://jmp.sh/5DYPtxi
Does The 7 design have that option?
This option is available with The7. Seems like you haven’t enabled WPBakery editor for Products post type in WPBakery settings https://kb.wpbakery.com/docs/faq/i-can-not-use-wpbakery-page-builder-on-posts-and-custom-posts/ It doesn’t depend on a theme.
Thank you very much. i know it is not and template matter. But you still helped. I really appreciate.
Always welcome!
