4029 comments found.
Hello there,
I want to really purchase this one, but upon checking one of the demos using pagespeed insight, it says has some SEO issues as the “Links do not have descriptive text ” and “Links do not have a discernible name”, also, “Lists do not contain only”
Hi,
Thank you for your interest in our theme.
We’ve resolved those issues, ensuring you won’t encounter them after purchasing our theme. In some cases, certain demos might not reflect our latest version, hence the problem you observed. Rest assured, this has been rectified.
Best Regards,
PenciDesign
Single domain use or multiple ?
Hi,
Thank you for your interest in our theme.
A single regular license permits usage for one website exclusively. If you wish to use this theme on additional sites, you’ll need to purchase additional licenses for each site. This licensing policy applies to all WordPress themes available on Envato Market.
Best Regards,
PenciDesign
Hello guys, i must ask you to remove key from my old website georgianmenu.com i need to start building website on localhost and i cant activate it because already active on old website.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Ok thank you <3
How can I change the Pagination type, currently on my website easyguitarsong.com I am getting a load more button on the archive and category pages I want to change it to page numbers and I want to show 12 posts on each page instead of a load more button. please help me with that.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I purchased 6 months of support but I’m trying to submit through your item support but it is saying my support isn’t active.
My problem:
When uploading my images, the featured image is coming across blurry within the post and index of posts. How do I fix this?
Example: https://bikeshopgirl.com/riding-the-tern-hsd-gen-2-cargo-bike/
Hi,
Thank you for renewing the support. Once you’ve renewed your support, please allow a few hours for the Envato API to update your purchases. After this period, you can try again. Unfortunately, we don’t have developers monitoring comments, so we’re unable to assist you here.
Best Regards,
PenciDesign
Hey I just analyzed your theme(demo website + several other websites using your theme) by google pagespeed and come to find that your theme has an error for excessive DOM size. Can you fix it? Link to results: https://pagespeed.web.dev/analysis/https-soledaddemo-pencidesign-net-soledad-modern-news-magazine/4rvdbqz2ts?form_factor=mobile
Hi,
Thank you for your interest in our theme.
The DOM size depends on the number of elements you use on your pages. However, this does not significantly impact your site speed. With our theme, you can achieve good speed performance without being affected by the DOM size. For example, here’s a performance analysis: https://pagespeed.web.dev/analysis/https-soledaddemo-pencidesign-net-soledad-times-magazine/p75flm7flr?form_factor=mobile
Best Regards,
PenciDesign
Unfortunately your results also have 1,717 elements in DOM. Browsers like chrome, firefox and edge are optimized for a maximum of 32 elements. Having more than that will increase usage. Try to reduce those and I will help your theme to get recognized in top 10 themes of Forbes 2024 Wordpress list.
Hi,
As mentioned earlier, the DOM size does not significantly impact Google Page Speed, SEO, or other critical aspects. It is determined by the number of elements used on each page. Google Page Speed focuses on metrics like LCP, CLS, etc., which is why optimizing the DOM size isn’t necessary. Currently, we do not have plans to optimize the DOM size. We hope this explanation clarifies things.
Best Regards,
PenciDesign
I installed the latest update and now I’m getting the following error:
Call to undefined function penci_soledad_get_header_layout()
If I switch to another theme, the site loads correctly. I tried to upload the automatic backup created in the updated process, but the error persists.
Hi,
Strangely, I didn’t encounter this issue on my testing site. It appears there might be problems with updating the theme on your end.
Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I contacted my hosting provider and restored the entire site to a previous backup. I’ll stay on Soledade version 8.4.2 I will avoid 8.4.3 because even disabling the count of all plugins did not solve the problem. And because the problem seems to be related only to Soledade version 8.4.3. 8.4.2 works perfectly, as do 9 other different free themes I’ve tested.
On another note: I would like to suggest you guys add more customization options for dark mode. There are few color options to choose for dark mode; Therefore, when a visitor uses the toggle to switch to dark mode, the site loses much of its brand identity. For example, I use a set of colors for the main menu and top bars. but when changed to dark mode, everything goes black and I don’t find specific customization options for this and other aspects related to dark mode
Hi,
Please take a bit of time and send us an email through our contact form and we will happy to have a look at this to help you.
Best regards,
PenciDesign
Hello! I don’t use the license I have on the domain I used most, can I reset to use it on another?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, unable to install theme because style.css is missing
Screen: https://ibb.co/NrCTT4Y
Hi,
Thank you for purchasing our theme.
This issue is caused by your installation being wrong. You need to extract the download package, open the folder you received and use soledad.zip file for your installation.. You can find more detailed instructions in this guide.
And in the next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thanks everything solved!
Hello, Any plans to do a flutter app for mobile or anything like that which will fetch the data from the site?
Hi,
Thank you for purchasing our theme. We have plans for implementing this feature, but it requires a considerable amount of time. Unfortunately, I can’t provide a specific release date at the moment. Please stay tuned and check the update changelog to stay informed about the new features included in each update.
Best Regards,
PenciDesign
Please Make Gaming Demo, For Gaming Magazine Website, Old Ones Does not Looks good , Please make it, i Just Posted it to your Group But No ONe was Responded from Team , Please Give us Chanse to Build our Gaming Community With This Perfect Theme. Thanks for your Work.
Hi,
Thank you for purchasing our theme. We are currently working on new demos and will release them once they’re ready. If you’d like to see more gaming demos, please provide some examples you’re interested in on our Facebook Community. We have a dedicated post on this topic where you can comment and share your preferences.
Best Regards,
PenciDesign
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
ai content creater chatgpt updated model upgrade please
Hi,
Thank you for purchasing our theme.
I’m not entirely clear about your suggestion, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I don’t see any info about your ad system. I’ve added my Adsense code and none of the ads are showing so I have to use an extra plugin. Where is the doc about it?
Hi,
Thank you for purchasing our theme.
You can manage the ads by navigating to Dashboard > Soledad > Ads Manager.
Also, since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
No worries, I figured it out.
Hi, I have a license I want to put on another domain, because the domain I used for the license is disabled. Can you help me?
Hi,
Yes, of course. We would be happy to do that for you. Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to help you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello team, after last update we have problem with review scores and have problem for embed Youtube or twitch links. Can see just the link and not embed
Hi,
I’ve just checked on my testing site and didn’t encounter this problem. It appears that the issue is specific to your end. Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi Team,
Your theme one of the best in the market. I was using it on a website which is decommissioned now. I am trying to activate on my new website, but getting below error. This requires urgent attention. please help asap. Unfortunately I cannot open support ticket as support is expired.
This license key has been registered for the domain: https://www.crawlingbot.com please buy a new license.
Hi,
Thank you for loving our theme so far.
If you’re unable to create a new ticket, please send us an email through our contact form. Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I did place contact through the form. No response so far. Its an urgent matter, need your immediate help here
Hi Team, Kindly help asap
We’ve replied to your email. Please check it.
Best Regards,
PenciDesign
Hi, I’m interested in this theme. I’d like to know if all the options that Elementor uses can also be used with Gutenberg, or which ones are the options that are available to use with Gutenberg? Thanks
Hi,
Thank you for your interest in our theme.
Yes, you can switch to the Elementor page builder when using the Gutenberg editor.
Best Regards,
PenciDesign
How can i see the recipes in meta description (Yoast) when i use your recipe module?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello Just purchase your wonderfull theme. Please help with these questions
1 – I get Soledad – Notification to update some plugins, I try many times but plugin do not update.
2 – Why Elementor pro ask to upgrade?
Thank you
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thank, message sent to support
