4058 comments found.
I bought the theme a long time ago, but I just started using it recently. Please let me know if there is any way to remove the entire view count function. I turned off the view count function but they still appear as view statistics counters in posts and categories
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Ok thanks Team
Hey man, Is there a way to display the most viewed posts posted in the last 1 month?
Your posts are only showing the most viewed posts of the month, they are showing old posts from a few years ago
Hi,
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Sorry I can’t create a new ticket, I bought the theme a long time ago, in the last month I just started using the theme
Hi,
If that’s the case, please send us an email via our contact form, as mentioned in my earlier comment.
Best Regards,
PenciDesign
Hello. Can we create more than 2 subscription levels? Currently, I see only free and premium level and I’d like to do atleast 4 different subscription types.
Is there a way to block older premium posts from new subscribers? For example, if someone purchased a subscription beginning December 1st, they wont be allowed to view premium posts published before December 1st.
Thanks
Hi,
Thank you for your interest in our theme.
Currently, the theme doesn’t support this feature. However, our support team can assist you in implementing it by adding specific hooks to make it functional.
Best Regards,
PenciDesign
Hi, will your theme take part in the discount season?
Thanks in advance.
Best.
Hi, ccc
Thank you for your interest in our theme.
Unfortunately, we don’t have any discount plan at this moment.
Let me know if you have any other questions.
Best Regards,
PenciDesign
Hello, the theme is excellent, super configurable
In fact, I have several clients to whom I have suggested the theme, they have bought it and it works excellent for them, but in my case, I have a question, for some reason, the majority of the photos that are uploaded to the posts, do not main one, but the internal ones. Instead of maintaining their full size, the theme assigns them an arbitrary size that causes them to lose quality.
The idea is that if, for example, a photo of 900×600 or 1200×700 is uploaded, that they remain in full size with those dimensions, not that they are assigned another size.
Could it be that in the theme configuration, is there an option for this? that I accidentally configured and now I don’t know where to remove that feature?
Could it be in the proportion part of the images, which by default sets them to 3×2? How do you disable that feature?
That doesn’t happen to clients, and it does to me, I think it’s the configuration.
Could you give me some light on that?
thanks greetings
Hi,
Thank you for purchasing our theme and loving it so far.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, I want to install the theme in another new website, but the old website host I installed before has been deleted and I cannot log in to remove it. What should I do?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
When using one of the demos, would I also use a child theme, or does the demo replace using a child theme? Thanks.
Hi,
Thank you for your interest in our theme.
To get started, simply install the theme, select your preferred demo, and import it to your website – it’s that easy! Additionally, you have the flexibility to choose features from different demos and incorporate them into your website. If you don’t plan to modify files from the parent theme, there’s no need to use a child theme.
Best Regards,
PenciDesign
Just to be clear – I can change colors, fonts, etc in a demo theme and won’t lose the changes when you update the parent theme? Thank you.
Yes, of course 
Cheers,
PenciDesign
Presale Question
On video posts, is there a feature with the theme that allows picture (video) in picture (PiP)?
For example, you are viewing a video post on the website and decide to scroll down the post to read the rest of the page and then the video shrinks to the corner and continues to play.. then as you scroll back up to thew top of the page, the video continues to play without missing a beat
if it is possible, is it as easy as flipping a switch in the theme configuration/options or would this require custom coding in the theme files.. or would there be a 3rd party plugin that you can recommend that has been tried and tested to work with your theme with ease to allow PiP.
Thanks for your time.
Hi,
Thank you for your interest in our theme.
Yes, we do have plans to include this feature in a near future update. Simply wait for the update, and you’ll be able to enable it with just one click.
Best Regards,
PenciDesign
When that happens, I will be first in line to get this theme. Please let me know when
Great I will let you know when this feature is available.
Cheers,
PenciDesign
Hello PenciDesign , When Will be Update With Gaming Layouts ? I Cant wait for my project ..
Hi,
We’re currently working on new demos, but I can’t provide an exact release date. Please refer to the update changelog to stay informed about its availability. And please note that the majority of our demos are now compatible with game sites without any issues. I encourage you to give them a try!
Next time, if you have any questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). We’ll check and assist you. Please note that comments here are intended for pre-sale questions
Best regards,
PenciDesign
Hi, I have a license I want to put on another domain, because the domain I used only testing for the license is disabled
Old domain easy-tasty.com Thank you
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thank you
Hello there,
I want to really purchase this one, but upon checking one of the demos using pagespeed insight, it says has some SEO issues as the “Links do not have descriptive text ” and “Links do not have a discernible name”, also, “Lists do not contain only”
Hi,
Thank you for your interest in our theme.
We’ve resolved those issues, ensuring you won’t encounter them after purchasing our theme. In some cases, certain demos might not reflect our latest version, hence the problem you observed. Rest assured, this has been rectified.
Best Regards,
PenciDesign
Single domain use or multiple ?
Hi,
Thank you for your interest in our theme.
A single regular license permits usage for one website exclusively. If you wish to use this theme on additional sites, you’ll need to purchase additional licenses for each site. This licensing policy applies to all WordPress themes available on Envato Market.
Best Regards,
PenciDesign
Hello guys, i must ask you to remove key from my old website georgianmenu.com i need to start building website on localhost and i cant activate it because already active on old website.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Ok thank you <3
How can I change the Pagination type, currently on my website easyguitarsong.com I am getting a load more button on the archive and category pages I want to change it to page numbers and I want to show 12 posts on each page instead of a load more button. please help me with that.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I purchased 6 months of support but I’m trying to submit through your item support but it is saying my support isn’t active.
My problem:
When uploading my images, the featured image is coming across blurry within the post and index of posts. How do I fix this?
Example: https://bikeshopgirl.com/riding-the-tern-hsd-gen-2-cargo-bike/
Hi,
Thank you for renewing the support. Once you’ve renewed your support, please allow a few hours for the Envato API to update your purchases. After this period, you can try again. Unfortunately, we don’t have developers monitoring comments, so we’re unable to assist you here.
Best Regards,
PenciDesign
Hey I just analyzed your theme(demo website + several other websites using your theme) by google pagespeed and come to find that your theme has an error for excessive DOM size. Can you fix it? Link to results: https://pagespeed.web.dev/analysis/https-soledaddemo-pencidesign-net-soledad-modern-news-magazine/4rvdbqz2ts?form_factor=mobile
Hi,
Thank you for your interest in our theme.
The DOM size depends on the number of elements you use on your pages. However, this does not significantly impact your site speed. With our theme, you can achieve good speed performance without being affected by the DOM size. For example, here’s a performance analysis: https://pagespeed.web.dev/analysis/https-soledaddemo-pencidesign-net-soledad-times-magazine/p75flm7flr?form_factor=mobile
Best Regards,
PenciDesign
Unfortunately your results also have 1,717 elements in DOM. Browsers like chrome, firefox and edge are optimized for a maximum of 32 elements. Having more than that will increase usage. Try to reduce those and I will help your theme to get recognized in top 10 themes of Forbes 2024 Wordpress list.
Hi,
As mentioned earlier, the DOM size does not significantly impact Google Page Speed, SEO, or other critical aspects. It is determined by the number of elements used on each page. Google Page Speed focuses on metrics like LCP, CLS, etc., which is why optimizing the DOM size isn’t necessary. Currently, we do not have plans to optimize the DOM size. We hope this explanation clarifies things.
Best Regards,
PenciDesign
I installed the latest update and now I’m getting the following error:
Call to undefined function penci_soledad_get_header_layout()
If I switch to another theme, the site loads correctly. I tried to upload the automatic backup created in the updated process, but the error persists.
Hi,
Strangely, I didn’t encounter this issue on my testing site. It appears there might be problems with updating the theme on your end.
Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I contacted my hosting provider and restored the entire site to a previous backup. I’ll stay on Soledade version 8.4.2 I will avoid 8.4.3 because even disabling the count of all plugins did not solve the problem. And because the problem seems to be related only to Soledade version 8.4.3. 8.4.2 works perfectly, as do 9 other different free themes I’ve tested.
On another note: I would like to suggest you guys add more customization options for dark mode. There are few color options to choose for dark mode; Therefore, when a visitor uses the toggle to switch to dark mode, the site loses much of its brand identity. For example, I use a set of colors for the main menu and top bars. but when changed to dark mode, everything goes black and I don’t find specific customization options for this and other aspects related to dark mode
Hi,
Please take a bit of time and send us an email through our contact form and we will happy to have a look at this to help you.
Best regards,
PenciDesign
Hello! I don’t use the license I have on the domain I used most, can I reset to use it on another?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, unable to install theme because style.css is missing
Screen: https://ibb.co/NrCTT4Y
Hi,
Thank you for purchasing our theme.
This issue is caused by your installation being wrong. You need to extract the download package, open the folder you received and use soledad.zip file for your installation.. You can find more detailed instructions in this guide.
And in the next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thanks everything solved!
Hello, Any plans to do a flutter app for mobile or anything like that which will fetch the data from the site?
Hi,
Thank you for purchasing our theme. We have plans for implementing this feature, but it requires a considerable amount of time. Unfortunately, I can’t provide a specific release date at the moment. Please stay tuned and check the update changelog to stay informed about the new features included in each update.
Best Regards,
PenciDesign
Please Make Gaming Demo, For Gaming Magazine Website, Old Ones Does not Looks good , Please make it, i Just Posted it to your Group But No ONe was Responded from Team , Please Give us Chanse to Build our Gaming Community With This Perfect Theme. Thanks for your Work.
Hi,
Thank you for purchasing our theme. We are currently working on new demos and will release them once they’re ready. If you’d like to see more gaming demos, please provide some examples you’re interested in on our Facebook Community. We have a dedicated post on this topic where you can comment and share your preferences.
Best Regards,
PenciDesign
