4620 comments found.
Looking at your live preview below the Home Page layouts, I see five tabs, “Category Pages,” “Collection Pages,” “Product Pages,” etc… I need clarification about when to use the Category and Collection Pages. Are Categories and Collections the same? I see a different layout but need help understanding when to use one or the other. I have looked into the theme’s documentation and can find information about the Collection pages, but I need help finding something about Category pages. Do the Collection and Category pages serve the same purpose, and the Ella theme offers them on different page layouts?
Hi friend,
In the preview link you see, the category and collection page are different pages. Collection page is a page containing category pages, depending on your setup. With Ella theme, you can use many different page layouts.
You can follow two link to import layout:
https://halosoft.gitbook.io/ella-documentation/collections-list-page/demo-and-settings-data https://halosoft.gitbook.io/ella-documentation/collections-page/demo-and-settings-dataPlease help us open a ticket at this link: https://halosoft.ticksy.com/, we will support you for this request.
Hi Team, we do have 3 licences and unfortunately support period is over. We are using DEMO 4 – High Fashion and we need to have the Mega Menu exactly like https://pegsnhangers.com.au. We tried every option, but couldn’t find the answer . Kindly guide us
Hi friend,
To set up mega menu, you can follow this instruction: https://halosoft.gitbook.io/ella-documentation/header/set-up-advanced-mega-menu-drop-down-menu
If you have any difficulties or adjust it, please renew your support time to get our support, you can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you so much.
I have looked at the theme’s documentation and Shopify help, but can find a direct answer to image size. What pixel and dpi do you reccomend for the optimal size for product banner size?
Hi friend,
To support your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Thank you so much.
I have a couple of other themes that I was working on. Many products, categories, collections, and pages are already entered into my Shopify account. It has been a few years since I worked on it, and the site has just been sitting there.
I have purchased your Ella theme and think it would be better to start all over from scratch. Should I delete everything I have on the site before I begin work on the Ella theme? Or should I open another Shopify account with a new domain name and download the Ella theme to the new account?
If I were to work on the Ella theme in a new domain and Shopify account when it is ready, can I transfer the Ella website over to my primary domain and Shopify account?
What would you recommend that I do?
Hi friend,
Thank you so much for your question.
It will depend on your business goals and preferences. If you choose to build Ella for your current store, it means you will still use all customer data, as well as products and images from your existing store. You just need to set up the theme. When you upload Ella, it will be in the Theme library, without affecting the live source. You can continue normal business operations with your current source.
If you opt to build on a new store, you will need to re-enter all data for this new store.
If you want to use data on old store, we recommend that you should build Ella theme on old store. This options will save your time.
If you want to transfer your domain, you can do so by contacting the place where you bought the domain so they can help you. As for the Shopify account, it belongs to Shopify’s management, so you can contact Shopify for them to support you
If you have any questions about this case, please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Hello! There is a bug I found on the latest theme version 6.5.4 with the ‘Mobile Header’ section on mobile when I open the menu. It seems to be loading something but it never does (infinite loading).
Screenshots: https://i.imgur.com/3ObSRgV.jpg & https://i.imgur.com/GrQeT89.jpg
Please let me know how to fix this bug. Thank you & Merry Christmas!
Hi friend,
We checked on our demo but we didn’t see the issue as you reported, it is not the theme bug.
To verify this request on your store, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
If your support time ended, please renew support time to get our support in this case, you can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you so much.
Hi there! My logo appears blur, I’ve tried various dimensions and resolutions, what am I missing? Please help!
Hi friend,
To check for this request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
How can I remove the “Input File” field on product quick view? I do not see any settings to remove this.
Hi friend,
We don’t have settings to remove it, but we can help you change it in the code.
To support you, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/? We will check and get back to you soon.
Hi I like this theme and would like to buy it. However I have few requirements on product page. You can either suggest any extension or if you can provide any customization 1) Customer can order a sample free (Order sample button on PDP page along with Add to cart) 2) matric calculator for area measurements to calculate quantity (it will be in square meter)
Hi friend,
Thank you so much for your attention to Ella theme.
We can provide you Custom work service so that you can customize your store as you want.
With your request, we would like to discuss with you more details, we also need you to send us the sample sites so that we can estimate for you. Please help us to open a ticket at this link: https://halosoft.ticksy.com/ and choose category Presale https://prnt.sc/ulNWAXRvx9If.
Thank you so much.
Hi, In ask an expert settings, there is no text field to set recepient address
https://snipboard.io/X8NwmH.jpgHi friend,
To edit email that receive information of customers, you go to Settings -> Store details -> Edit profile (https://prnt.sc/QLhYjtmJIKcj) -> edit email here: https://prnt.sc/A-ZMRaypHvpd
If you have any questions about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/ we will support you.
Thank you so much.
Hi, can I know if I can set up judge.me review app instead of loox or growave
Hi friend,
Judge.me is Shopify’s app so we think it will be compatible with Shopify themes, you can use this app on Ella if you want. However, before installing the app, you should contact the app developer to ask whether it meets your needs or not.
Thank you so much.
Hi. there. I just found that there are some issues about our footer. When I try to enter the site using the phone, I am unable to pull down the footer section. Please help us solve the problem asap. Thank you!
Hi friend,
Currently, we tested the footer on our demo and found it is working normally.
To check it on your website, you need to open a ticket and grant us login permission. If your support period expires, and you can not open ticket now, please renew your support to receive support, you can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you so much.
Thanks for your reply. In fact, it still doesn’t work well on the phone. Could I send you the video? Please check your support email. Thank you!
Hi friend,
We replied to your email, please check it and keep in touch with us via email.
Thank you so much.
I have some questions about this theme before purchasing 1. I’m a WordPress developer and used WooCommerce, but this time I am making a website in Shopify so I don’t have 1% of coding knowledge I have only drag-and-drop type knowledge so this theme helped me with this kind of drag, and drop knowledge without coding?? 2. can I customize this theme without knowledge of coding 3. how can I add products, payment system, and auto parts home page your theme has so many home pages and product pages so how can I use the auto parts home page and can I change the home page auto parts to other home pages like fashion after downloading the theme 4. I’ve shown your video that your theme has some coding copy and paste but I have no knowledge of coding so why am I purchasing this theme?? 5. and if I’m not comfortable with this theme can you refund me my amount ?? and what are your terms and conditions?? 6. please suggest a full video tutorial on how to download and customize and add products and payment systems and change different demos of this theme 7. please answer as soon as possible
Hi friend,
We appreciate your interest in the Ella theme for your Shopify store. Shopify is the better choice for a store and is simpler to manage.
1,2. If you have coding knowledge, that’s great, but if you’re not proficient in coding, don’t worry. It doesn’t require coding expertise. There are many settings in the editor for you to adjust, and you can easily drag and drop sections to arrange them as you want. However, every platform has its limitations, so there might be some code adjustments needed. Don’t be overly concerned, though, as our support team will assist you if you encounter difficulties.
3. Regarding adding products, if you have a CSV file, you can import it into your store.
Regarding payments, you can add various Shopify-supported payment options in the admin settings: https://prnt.sc/rEQ0Yon605Td
For the layout of the home page and product page, you can completely change them to your preferred.
4. This is straightforward, so don’t worry too much. With import layout, it involves simple actions like opening files, copying, and pasting code – the code files are provided by us.
5. We regret that we cannot refund you if you have downloaded and used the theme. Since we sell themes on Envato, we will follow Envato’s terms and conditions, you can refer to this link: https://themeforest.net/page/customer_refund_policy
6. We have provided detailed instructions in the documentation https://halosoft.gitbook.io/ella-documentation/. If you need additional information or it is difficult for you, please open a ticket at this link: https://halosoft.ticksy.com/ and select the Presale category so that we can assist you.
Thank you so much.
Hi, how are we supose to update the theme with the new version without losing present content and design?
Hi friend,
Can you kindly tell us what version you are using?
- If you use Ella 5.0 or less, you need to build theme from scratch: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-1.0-2.0-3.0-4.0-5.0-to-ella-6.0. The customization and setup is needed from the start as Ella 6.0 took over 1 year to be rebuilt from scratch. We would appreciate your understanding and patience for this version transition.
- If you are using Ella 6.0 or higher, you can follow this instruction to keep your setting: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version. This instructions are applied to update the theme without losing default settings in Theme Editor (Not including the customization and app’s code). All custom works that were changed in our theme files will not be updated and have to be redone manually.
- To help you update the theme and keep layouts, we can offer you Update theme service, please help us to open a ticket at this link https://halosoft.ticksy.com/ to discuss more about this case.
Thank you so much.
I have the 6.5.3 version.
An answer please???
Hi friend,
Thank you for your reply.
You can follow this instruction to update the theme without losing default settings in Theme Editor: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version.
Note: Not including the customization and app’s code. All custom works that were changed in our theme files will not be updated and have to be redone manually.
To help you update the theme and keep layouts, as we mentioned, we can offer you Update theme service, please help us open a ticket at this link https://halosoft.ticksy.com/ to discuss more about this case.
how to remove “Please hurry!” of the hot stock? can you please answer here as my support was expired.
Hi friend,
To remove “Please hurry!” text of the hot stock function, you go to Edit default theme content (https://prnt.sc/Ci69irQjHBf3) -> Product (https://prnt.sc/HdzcM1VAHVca) -> scroll down to Hot stock 2 and remove text here (https://prnt.sc/4vGwC4C7GAiV)
If you have any questions about our theme, please renew your support time to get our support, you can refer to this link: https://themeforest.net/page/item_support_policy
Thank you so much.
Hello, I would like to know how to change the Button position for the slideshow banner, is that possible of the position of the button is fixed?
Hi friend,
We just have options to adjust the position for it on the Desktop. You go to Slideshow -> Image slideshow -> Slideshow layout -> enable Custom Position Content and adjust Horizontal, Vertical Position: https://prnt.sc/N06cnZNcfwVR
If you have any difficulties, we can help you check it, please submit a ticket at this link: https://halosoft.ticksy.com/ and we will support you.
thank you. for the slideshow, is there away to make the image corners rounded?
Can the filter work for your Shopify themes using metafields?
Hi friend,
The Filter of our theme is based on Shopify’s Search & Discovery App, and it will have a filtering function based on Metafield.
If you have any questions about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/, we are willing to support you.
hi, do u have sales boosting features like product sold notification, page exit popup, etc.?
do u have vibratory add to cart or buy now buttons for sales boosting? thanks
Hi friend,
We have some recommendations that we think will suit your current needs, please refer to them below.
Product sold notification: our theme has Someone purchase, you can refer to this link to know more about this function: https://halosoft.gitbook.io/ella-documentation/theme-settings/someone-purchase
Page exit popup: our theme has Before you leave, you can refer to this link to know more about this function: https://halosoft.gitbook.io/ella-documentation/theme-settings/before-you-leave
With vibratory add to cart or buy now buttons, do you want a shake button effect? If so, then our theme has this animation.
If that’s not what you want, please help us open a ticket https://halosoft.ticksy.com/, provide sample sites, or images, and we will check it for you.
Hello Team, using the ella theme, 6.0 version. recently the search box is stop working in mobile version. How to fix that one? website is www .marshalfitness .com can you give it a quick support on it?
Hi friend,
This issue is not a theme bug, we suspect that your site has a different Jquery version than the Jquery version we are using on the theme. To help you handle it, please open a ticket https://halosoft.ticksy.com/ and grant permission to log in to your site, we will help you check it carefully.
Hi, I open the ticket, and around 24 hours passed, no one respond. Can you check?
Thank you for the quick support at the ticket, and help in fixed the issue, please have a look for other issue related to the product page, I just added the details into the ticket, looking for the response. thanks in advance
preseale questions: can i combine sections from different demos into the demo i choose?
Dear Friend,
Thank you for purchasing Ella.
Yes, you can combine the sections. Actually they are all in one. Each homepage will have the sections based on its design and Ella has 38+ sections at this time which you can use the one you want. Thank you so much
I want to add product related short description for each product. how and where can i pull data for short description of each product? i checked shopify product editing/adding page has not short description field. I use ella theme
Hi friend,
Short description will get information from the product description in your product admin, you can see this image: https://prnt.sc/_Ge8mVmi_Q_D
You can go to the product you want, and then edit the Description for this.
Thank you so much.
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