4637 comments found.
Hi Friends,
We are currently experiencing issues with setting up HTTPS on our server, resulting in a 404 error for the landing page link, making it inaccessible for viewing the theme information.
Rest assured, we are actively working on resolving this matter. In the meantime, you can test the Ella theme directly on its demo store: https://new-ella-demo.myshopify.com/
We sincerely apologize for any inconvenience this may cause.
I purchased your theme it’s good and I wish to purchase second time but I have some problems
how can I customize your theme there is not a much-customized option or disable
1. not duplicate section or block 2. not run a mega menu 3. Do not use two different menus in one header 4. not to change the position of a block or section 5. can’t add a button 6. and many more 7. The customization option is very limited and I’m not comfortable because before this I made a woocommerce website
so in general I can’t customize your theme so suggest to me how can i customize this theme or suggest some video
give me a replay as soon as possible
Hi Friend,
Thank you for loving Ella theme and consider for the second purchase. You can see our replies in below:
1. not duplicate section or block
=> We are not quite to understand this. In our theme, you can add more than 1 for the same section or block within a page. Only blocks within a section which is set up for using only one within a section that will not be duplicated. So you can send us screenshot for this to verify with you.
2. not run a mega menu
=> Our mega menu function is working very well, if you are having an issue with mega menu, you can contact our support via https://halosoft.ticksy.com/ and we can check your setting or check your code.
3. Do not use two different menus in one header
=> You can use it very well, there is no limitation to use different menus in one header.
4. not to change the position of a block or section
5. can’t add a button 6. and many more 7. The customization option is very limited and I’m not comfortable because before this I made a woocommerce website
=> You cannot compare shopify with woocommerce because they provide different ability in customization. If you are a developer, you will want to use woocommerce to customize it like you want, but Shopify tends to an easy to use platform for merchants.
Thank you
The Shopify Inbox still does not work, and no proper answer was given as to why. To my knowledge, Shopify has made updates to how their Inbox app works, updating the liquid code for it and moving the admin panel into the theme. For some reason, Ella does not support this because I have tried other themes, and it works fine.
For those having this issue, you can always test it using a default Shopify theme, and you’ll notice it works fine. However, when you test it using Ella, it does not work. Please address this issue. Thank you.
Hi Friend,
Thank you for your update about the app. Our team is checking and will update to you soon.
Yesterday, we have checked on your website and the app worked well. We are testing the app with Dawn and Ella theme to see if there is any difference between the 2 themes from the Shopify update. Thank you so much
Hi Friend,
We have figured out the liquid code and will update it with the theme shortly and write the instruction. In the meantime, our team will help you fix it.
We encounter also the same problem with the Shopify inbox app not showing anymore, is there a solution for this problem?
Hi Friend,
Let us check on it and update to you next week. If Shopify does not support the app anymore, you will need to consider using another app. A few months Shopify also stops Shopify Review App
Thanx for the quick reply:
They are still supporting the app, and it normally works fine, but for some reason, it has stopped functioning with the Ella theme since today. Themes from other competitors don’t seem to have this problem.
Hi Friend,
We would like to check this case on your store. Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Don’t forget to create a staff account for us. Please follow the instructions at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
We would like to have permission for the Theme, App, Product, and Setting. They are basic permissions that we need when supporting customers: https://prnt.sc/fkshN2WEO11T.
Plus, please provide us with your store URL and protected password (if any).
Thank you so much.
Hi Friend,
We have figured out the liquid code and will update it with the theme shortly and write the instruction. In the meantime, our team will help you fix it.
Thank you, could you send me the updated liquid file(s)? i prefer to merge the fix myself.
Yes, you can follow our instruction from this blog post: https://halothemes.net/blogs/shopify/shopify-inbox-app-fix
It appears that there has been an update to how the Shopify Inbox works on stores within the platform. This update indicates that the Shopify Inbox is now integrated through the theme rather than the admin. However, this has caused an issue where customers can no longer view the chat widget on the online store. Please fix this as soon as possible. (ELLA 6.5.3 )
Hi Friend,
Let us check on it and update to you next week. If Shopify does not support the app anymore, you will need to consider using another app. A few months Shopify also stops Shopify Review App
I want the Save price of the product’s should be show in discount for all product. But there is no ooption in the theme. How can I achive this?
Hi friend,
For sale products, we have the option to show the saved price on the product page.
You go to Theme settings -> General -> on Saved price, and you enable this option:
https://prnt.sc/Dy15xUjv4uMpIf you have any questions about our theme, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Yes, I show that. But I want that Saved Price should show as a Percentage(%) Discount of the product.
Hi Friend,
You can choose the option you want within the theme editor: https://prnt.sc/X_YMrvSBb1ds
Hello, I hope someone will respond to my ticket soon 
Hi friend,
We will check your ticket and get back to you soon.
Please note that we try our best to monitor emails and tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday, preferably 24 hours.
Hello, i’m trying to get the loox reviews stars to show on collections and home page, i have enabled show review in the product card, but reviews stars only show on the product page.
Hi friend,
This problem is related to a 3rd party – app review, have you contacted the app so they can assist you? If you have contacted app but the problem cannot be resolved, please submit a ticket so we can assist you: https://halosoft.ticksy.com/
Thank you so much.
Why there is arabic showing in filters instead to AED
https://al-masam-stationery-llc.myshopify.com/collections/key-cabinets-and-tagsCan you explain more about the ADE?
Have you translated the filter texts from english to arabic?
Please how can I add Pre-Order product
Hi friend,
We have instructions to set up Pre-order products, please refer to this link: https://halosoft.gitbook.io/ella-documentation/product-page/how-to-set-up-pre-order-product
Thank you so much.
Immediately dissatisfied. After finally understanding that uploading the theme isn’t the only thing you have to do to get their theme working, that there is code you need to replace in the theme, trying to edit the home page showed issues. Firstly the newsletter popup just messes up everything. You can’t make any changes to the settings once it’s popped up so you need to turn it off to edit styles and content for longer than a minute or so. Changing the logo on the main header does nothing. It just doesn’t take the file when before the index, settings and header code was altered, it could. Randomly while editing my cursor will turn into a strange closed first icon and you can’t click on anything to make edits so you need to save and refresh the page to start editing again. Annoying. On top of that, there doesn’t seem to be a way to make the header menu tabs of text for each of your page links but instead it’s just a hamburger pop out. I have searched everywhere to change this so it looks like their demo site and can not for the life of my figure it out. I consider myself to be rather savvy and know some basic html and css that gets me by but user experience on shopify AND halo’s part is lacking.
I might have to request a refund because so far i’ve changed almost nothing about my site and that’s a massive let down after spending $80.
Hi Friend,
- For the newsletter popup, in the default theme source, we enable main functions on so if you want to set up, just need to disable it and enable later.
- All themes which has multiple layouts will use the default homepage and all contents will need your configuration to create a website you want with the theme.
- For the hambuger icon, if you are using laptop and edit the theme in theme editor, it has 2 sidebars on the left and right for the editor panel, so the theme in center will have a very small screen and it is responsive as tablet.
You are using a premium theme with multiple layouts and functions so we hope you can spend time on reading our documentation to know how to set up the theme because it is not difficult: https://halosoft.gitbook.io/ella-documentation/
If you need help, don’t hesitate to contact our support team, we are happy to help you: https://halosoft.ticksy.com/
Thank you so much
How would one go about a refund? I’ve spent the past several days making up the website and unfortunately my experience has not been as expected and I really believe I kept my expectations reasonable and low. It’s made my website experience harder and not easier which is what these sort of things are typically for.
Here is the envato refund policy: https://themeforest.net/page/customer_refund_policy
It would be helpful if you can contact the support team and tell us your difficulties or your expectation so we can help. Thank you
What do I need to do to disable the automatic selection variant? This is needed for my client. The first picture does not show the pictures of the product. Since it is a variant, the variant image appears first. I need to disable this
Hi Friend,
This is the default logic for product variants in Shopify. When you go to the product page, it will select the first variant for pre-selection.
If you want to disable this and require a user to choose a variant before adding to cart, it will be custom work.
Thank you so much
Please help us
cannot change the variants in product page, after click on add to cart button it’s still rotating the button spinner, popup is not coming.
console errors.
https://giftkyade.com/collections/best-sellers/products/coaster-set-of-6-beautiful-wooden-coasters-with-stand-fit-for-tea-cups-coffee-mugs-and-glasses?variant=43312732307672Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Good day, I am extremely frustrated I added a new loaction to my Store Locator Page and now none of the stores are showing, nor the map, the page is blank?
All I did was complete the address, add the longitude and latitude as a I did previous with the store addresses but now the page is blank?
This a bug in the theme and I am not happy, I tried creating a ticket and I was unable to. I paid for the theme that would allow this page and now it doesnt work?
This is very frustrating. I added support@halothemes.com as a staff member and sent an email to the same, please check and respond.
Hi Friend,
We think you cannot create a ticket within Ella category because your support time has expired. However, we did provide support for any issue with the theme and you can create a ticket within Report Bug category.
Our team will help you check your setting if there is any mistake in the settings and will get back to you. Please help us create a new ticket so we can reply. Thank you
Good day, there was no option for Report Bug, where is the link?
Otherwise I just sent an email to support@halothemes.com please check!
Hi Friend
You can see here: https://prnt.sc/9LL_PfrXuMNo
It is the first category in the dropdown selection.
No worry we will reply via email. Please allow us to reply to you asap on tomorrow morning due to the different time zone, it is night time here.
Our team will try to get back to you asap to help. Thank you so much
Please check the email I sent to support, I have had no feedback. My page is blank now, please confirm you received the request to add to staff for my store?
PRIVATE TICKET #3561337
Hi Friend,
Our team has replied to you via your ticket, please create a staff account so we can help you check on it. Thank you so much
Good day,
Please check again, added this before.
I went ahead and removed and re-added now, please confirm if you have access
Why doesn’t the customer icon appear? Since I updated the theme, it hasn’t appeared. It’s a simple help I don’t want to spend 
Please help us check if you have already enabled the customer login in your setting because Shopify has released new option for customer login: https://halosoft.gitbook.io/ella-documentation/basic-configuration/customer-registration
Hi i cant figure out how to widen the sidebar scroll, it is so slim that people are complaining when they need to scroll a product type or brand, how can i make it wider?
Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Thank you so much.
in collections list, not able to select custom collections ,
Hi friend,
Our theme just has one collection list page, if you want to have more, we can estimate this work for you.
To discuss this case, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Thank you so much.
Looking at your live preview below the Home Page layouts, I see five tabs, “Category Pages,” “Collection Pages,” “Product Pages,” etc… I need clarification about when to use the Category and Collection Pages. Are Categories and Collections the same? I see a different layout but need help understanding when to use one or the other. I have looked into the theme’s documentation and can find information about the Collection pages, but I need help finding something about Category pages. Do the Collection and Category pages serve the same purpose, and the Ella theme offers them on different page layouts?
Hi friend,
In the preview link you see, the category and collection page are different pages. Collection page is a page containing category pages, depending on your setup. With Ella theme, you can use many different page layouts.
You can follow two link to import layout:
https://halosoft.gitbook.io/ella-documentation/collections-list-page/demo-and-settings-data https://halosoft.gitbook.io/ella-documentation/collections-page/demo-and-settings-dataPlease help us open a ticket at this link: https://halosoft.ticksy.com/, we will support you for this request.
Hi Team, we do have 3 licences and unfortunately support period is over. We are using DEMO 4 – High Fashion and we need to have the Mega Menu exactly like https://pegsnhangers.com.au. We tried every option, but couldn’t find the answer . Kindly guide us
Hi friend,
To set up mega menu, you can follow this instruction: https://halosoft.gitbook.io/ella-documentation/header/set-up-advanced-mega-menu-drop-down-menu
If you have any difficulties or adjust it, please renew your support time to get our support, you can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you so much.
I have looked at the theme’s documentation and Shopify help, but can find a direct answer to image size. What pixel and dpi do you reccomend for the optimal size for product banner size?
Hi friend,
To support your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Thank you so much.
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