4647 comments found.
Immediately dissatisfied. After finally understanding that uploading the theme isn’t the only thing you have to do to get their theme working, that there is code you need to replace in the theme, trying to edit the home page showed issues. Firstly the newsletter popup just messes up everything. You can’t make any changes to the settings once it’s popped up so you need to turn it off to edit styles and content for longer than a minute or so. Changing the logo on the main header does nothing. It just doesn’t take the file when before the index, settings and header code was altered, it could. Randomly while editing my cursor will turn into a strange closed first icon and you can’t click on anything to make edits so you need to save and refresh the page to start editing again. Annoying. On top of that, there doesn’t seem to be a way to make the header menu tabs of text for each of your page links but instead it’s just a hamburger pop out. I have searched everywhere to change this so it looks like their demo site and can not for the life of my figure it out. I consider myself to be rather savvy and know some basic html and css that gets me by but user experience on shopify AND halo’s part is lacking.
I might have to request a refund because so far i’ve changed almost nothing about my site and that’s a massive let down after spending $80.
Hi Friend,
- For the newsletter popup, in the default theme source, we enable main functions on so if you want to set up, just need to disable it and enable later.
- All themes which has multiple layouts will use the default homepage and all contents will need your configuration to create a website you want with the theme.
- For the hambuger icon, if you are using laptop and edit the theme in theme editor, it has 2 sidebars on the left and right for the editor panel, so the theme in center will have a very small screen and it is responsive as tablet.
You are using a premium theme with multiple layouts and functions so we hope you can spend time on reading our documentation to know how to set up the theme because it is not difficult: https://halosoft.gitbook.io/ella-documentation/
If you need help, don’t hesitate to contact our support team, we are happy to help you: https://halosoft.ticksy.com/
Thank you so much
How would one go about a refund? I’ve spent the past several days making up the website and unfortunately my experience has not been as expected and I really believe I kept my expectations reasonable and low. It’s made my website experience harder and not easier which is what these sort of things are typically for.
Here is the envato refund policy: https://themeforest.net/page/customer_refund_policy
It would be helpful if you can contact the support team and tell us your difficulties or your expectation so we can help. Thank you
What do I need to do to disable the automatic selection variant? This is needed for my client. The first picture does not show the pictures of the product. Since it is a variant, the variant image appears first. I need to disable this
Hi Friend,
This is the default logic for product variants in Shopify. When you go to the product page, it will select the first variant for pre-selection.
If you want to disable this and require a user to choose a variant before adding to cart, it will be custom work.
Thank you so much
Please help us
cannot change the variants in product page, after click on add to cart button it’s still rotating the button spinner, popup is not coming.
console errors.
https://giftkyade.com/collections/best-sellers/products/coaster-set-of-6-beautiful-wooden-coasters-with-stand-fit-for-tea-cups-coffee-mugs-and-glasses?variant=43312732307672Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Good day, I am extremely frustrated I added a new loaction to my Store Locator Page and now none of the stores are showing, nor the map, the page is blank?
All I did was complete the address, add the longitude and latitude as a I did previous with the store addresses but now the page is blank?
This a bug in the theme and I am not happy, I tried creating a ticket and I was unable to. I paid for the theme that would allow this page and now it doesnt work?
This is very frustrating. I added support@halothemes.com as a staff member and sent an email to the same, please check and respond.
Hi Friend,
We think you cannot create a ticket within Ella category because your support time has expired. However, we did provide support for any issue with the theme and you can create a ticket within Report Bug category.
Our team will help you check your setting if there is any mistake in the settings and will get back to you. Please help us create a new ticket so we can reply. Thank you
Good day, there was no option for Report Bug, where is the link?
Otherwise I just sent an email to support@halothemes.com please check!
Hi Friend
You can see here: https://prnt.sc/9LL_PfrXuMNo
It is the first category in the dropdown selection.
No worry we will reply via email. Please allow us to reply to you asap on tomorrow morning due to the different time zone, it is night time here.
Our team will try to get back to you asap to help. Thank you so much
Please check the email I sent to support, I have had no feedback. My page is blank now, please confirm you received the request to add to staff for my store?
PRIVATE TICKET #3561337
Hi Friend,
Our team has replied to you via your ticket, please create a staff account so we can help you check on it. Thank you so much
Good day,
Please check again, added this before.
I went ahead and removed and re-added now, please confirm if you have access
Why doesn’t the customer icon appear? Since I updated the theme, it hasn’t appeared. It’s a simple help I don’t want to spend 
Please help us check if you have already enabled the customer login in your setting because Shopify has released new option for customer login: https://halosoft.gitbook.io/ella-documentation/basic-configuration/customer-registration
Hi i cant figure out how to widen the sidebar scroll, it is so slim that people are complaining when they need to scroll a product type or brand, how can i make it wider?
Hi friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Thank you so much.
in collections list, not able to select custom collections ,
Hi friend,
Our theme just has one collection list page, if you want to have more, we can estimate this work for you.
To discuss this case, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Thank you so much.
Looking at your live preview below the Home Page layouts, I see five tabs, “Category Pages,” “Collection Pages,” “Product Pages,” etc… I need clarification about when to use the Category and Collection Pages. Are Categories and Collections the same? I see a different layout but need help understanding when to use one or the other. I have looked into the theme’s documentation and can find information about the Collection pages, but I need help finding something about Category pages. Do the Collection and Category pages serve the same purpose, and the Ella theme offers them on different page layouts?
Hi friend,
In the preview link you see, the category and collection page are different pages. Collection page is a page containing category pages, depending on your setup. With Ella theme, you can use many different page layouts.
You can follow two link to import layout:
https://halosoft.gitbook.io/ella-documentation/collections-list-page/demo-and-settings-data https://halosoft.gitbook.io/ella-documentation/collections-page/demo-and-settings-dataPlease help us open a ticket at this link: https://halosoft.ticksy.com/, we will support you for this request.
Hi Team, we do have 3 licences and unfortunately support period is over. We are using DEMO 4 – High Fashion and we need to have the Mega Menu exactly like https://pegsnhangers.com.au. We tried every option, but couldn’t find the answer . Kindly guide us
Hi friend,
To set up mega menu, you can follow this instruction: https://halosoft.gitbook.io/ella-documentation/header/set-up-advanced-mega-menu-drop-down-menu
If you have any difficulties or adjust it, please renew your support time to get our support, you can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you so much.
I have looked at the theme’s documentation and Shopify help, but can find a direct answer to image size. What pixel and dpi do you reccomend for the optimal size for product banner size?
Hi friend,
To support your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Thank you so much.
I have a couple of other themes that I was working on. Many products, categories, collections, and pages are already entered into my Shopify account. It has been a few years since I worked on it, and the site has just been sitting there.
I have purchased your Ella theme and think it would be better to start all over from scratch. Should I delete everything I have on the site before I begin work on the Ella theme? Or should I open another Shopify account with a new domain name and download the Ella theme to the new account?
If I were to work on the Ella theme in a new domain and Shopify account when it is ready, can I transfer the Ella website over to my primary domain and Shopify account?
What would you recommend that I do?
Hi friend,
Thank you so much for your question.
It will depend on your business goals and preferences. If you choose to build Ella for your current store, it means you will still use all customer data, as well as products and images from your existing store. You just need to set up the theme. When you upload Ella, it will be in the Theme library, without affecting the live source. You can continue normal business operations with your current source.
If you opt to build on a new store, you will need to re-enter all data for this new store.
If you want to use data on old store, we recommend that you should build Ella theme on old store. This options will save your time.
If you want to transfer your domain, you can do so by contacting the place where you bought the domain so they can help you. As for the Shopify account, it belongs to Shopify’s management, so you can contact Shopify for them to support you
If you have any questions about this case, please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Hello! There is a bug I found on the latest theme version 6.5.4 with the ‘Mobile Header’ section on mobile when I open the menu. It seems to be loading something but it never does (infinite loading).
Screenshots: https://i.imgur.com/3ObSRgV.jpg & https://i.imgur.com/GrQeT89.jpg
Please let me know how to fix this bug. Thank you & Merry Christmas!
Hi friend,
We checked on our demo but we didn’t see the issue as you reported, it is not the theme bug.
To verify this request on your store, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
If your support time ended, please renew support time to get our support in this case, you can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you so much.
Hi there! My logo appears blur, I’ve tried various dimensions and resolutions, what am I missing? Please help!
Hi friend,
To check for this request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
How can I remove the “Input File” field on product quick view? I do not see any settings to remove this.
Hi friend,
We don’t have settings to remove it, but we can help you change it in the code.
To support you, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/? We will check and get back to you soon.
Hi I like this theme and would like to buy it. However I have few requirements on product page. You can either suggest any extension or if you can provide any customization 1) Customer can order a sample free (Order sample button on PDP page along with Add to cart) 2) matric calculator for area measurements to calculate quantity (it will be in square meter)
Hi friend,
Thank you so much for your attention to Ella theme.
We can provide you Custom work service so that you can customize your store as you want.
With your request, we would like to discuss with you more details, we also need you to send us the sample sites so that we can estimate for you. Please help us to open a ticket at this link: https://halosoft.ticksy.com/ and choose category Presale https://prnt.sc/ulNWAXRvx9If.
Thank you so much.
Hi, In ask an expert settings, there is no text field to set recepient address
https://snipboard.io/X8NwmH.jpgHi friend,
To edit email that receive information of customers, you go to Settings -> Store details -> Edit profile (https://prnt.sc/QLhYjtmJIKcj) -> edit email here: https://prnt.sc/A-ZMRaypHvpd
If you have any questions about our theme, please submit a ticket at this link: https://halosoft.ticksy.com/ we will support you.
Thank you so much.
Hi, can I know if I can set up judge.me review app instead of loox or growave
Hi friend,
Judge.me is Shopify’s app so we think it will be compatible with Shopify themes, you can use this app on Ella if you want. However, before installing the app, you should contact the app developer to ask whether it meets your needs or not.
Thank you so much.
Hi. there. I just found that there are some issues about our footer. When I try to enter the site using the phone, I am unable to pull down the footer section. Please help us solve the problem asap. Thank you!
Hi friend,
Currently, we tested the footer on our demo and found it is working normally.
To check it on your website, you need to open a ticket and grant us login permission. If your support period expires, and you can not open ticket now, please renew your support to receive support, you can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you so much.
Thanks for your reply. In fact, it still doesn’t work well on the phone. Could I send you the video? Please check your support email. Thank you!
Hi friend,
We replied to your email, please check it and keep in touch with us via email.
Thank you so much.
I have some questions about this theme before purchasing 1. I’m a WordPress developer and used WooCommerce, but this time I am making a website in Shopify so I don’t have 1% of coding knowledge I have only drag-and-drop type knowledge so this theme helped me with this kind of drag, and drop knowledge without coding?? 2. can I customize this theme without knowledge of coding 3. how can I add products, payment system, and auto parts home page your theme has so many home pages and product pages so how can I use the auto parts home page and can I change the home page auto parts to other home pages like fashion after downloading the theme 4. I’ve shown your video that your theme has some coding copy and paste but I have no knowledge of coding so why am I purchasing this theme?? 5. and if I’m not comfortable with this theme can you refund me my amount ?? and what are your terms and conditions?? 6. please suggest a full video tutorial on how to download and customize and add products and payment systems and change different demos of this theme 7. please answer as soon as possible
Hi friend,
We appreciate your interest in the Ella theme for your Shopify store. Shopify is the better choice for a store and is simpler to manage.
1,2. If you have coding knowledge, that’s great, but if you’re not proficient in coding, don’t worry. It doesn’t require coding expertise. There are many settings in the editor for you to adjust, and you can easily drag and drop sections to arrange them as you want. However, every platform has its limitations, so there might be some code adjustments needed. Don’t be overly concerned, though, as our support team will assist you if you encounter difficulties.
3. Regarding adding products, if you have a CSV file, you can import it into your store.
Regarding payments, you can add various Shopify-supported payment options in the admin settings: https://prnt.sc/rEQ0Yon605Td
For the layout of the home page and product page, you can completely change them to your preferred.
4. This is straightforward, so don’t worry too much. With import layout, it involves simple actions like opening files, copying, and pasting code – the code files are provided by us.
5. We regret that we cannot refund you if you have downloaded and used the theme. Since we sell themes on Envato, we will follow Envato’s terms and conditions, you can refer to this link: https://themeforest.net/page/customer_refund_policy
6. We have provided detailed instructions in the documentation https://halosoft.gitbook.io/ella-documentation/. If you need additional information or it is difficult for you, please open a ticket at this link: https://halosoft.ticksy.com/ and select the Presale category so that we can assist you.
Thank you so much.
Hi, how are we supose to update the theme with the new version without losing present content and design?
Hi friend,
Can you kindly tell us what version you are using?
- If you use Ella 5.0 or less, you need to build theme from scratch: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-1.0-2.0-3.0-4.0-5.0-to-ella-6.0. The customization and setup is needed from the start as Ella 6.0 took over 1 year to be rebuilt from scratch. We would appreciate your understanding and patience for this version transition.
- If you are using Ella 6.0 or higher, you can follow this instruction to keep your setting: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version. This instructions are applied to update the theme without losing default settings in Theme Editor (Not including the customization and app’s code). All custom works that were changed in our theme files will not be updated and have to be redone manually.
- To help you update the theme and keep layouts, we can offer you Update theme service, please help us to open a ticket at this link https://halosoft.ticksy.com/ to discuss more about this case.
Thank you so much.
I have the 6.5.3 version.
An answer please???
Hi friend,
Thank you for your reply.
You can follow this instruction to update the theme without losing default settings in Theme Editor: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version.
Note: Not including the customization and app’s code. All custom works that were changed in our theme files will not be updated and have to be redone manually.
To help you update the theme and keep layouts, as we mentioned, we can offer you Update theme service, please help us open a ticket at this link https://halosoft.ticksy.com/ to discuss more about this case.
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