169 comments found.
Hi there, I like this theme. And I saw there was a $15 discount a few days ago. Could you please offer the discount again, and I would like to buy it. Thank you!
Hi,
Discounts can be arranged monthly, you can benefit from the discount after a few weeks.
Regards
Hi,
I’ve purchased this theme and so far so good. However I am configuring it for mobile responsiveness and have trouble with some of the pictures on the frontpage. Could you please reach out to me for support.
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
Hello Team, finding difficult to activate my license on my site
Hello there,
Thanks for reaching out.
We just checked and your lisense code is alrerady seems activated on this domain: uberogh.com
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
Hi, I’m almost ready to pull the trigger on this theme, but I wonder about the fact it’s not optimized for Gutenberg. 1. Is it because you’re using WPBakery Page Builder on all pages? 2. What does it mean exactly – that it’s not compatible? 3. Will you optimize the theme for Gutenberg at one point? TIA.
Hi,
We built the current pages with WPBakery, you can build other pages with Gutenberg.
looks good. question: can i use the paypal-popup-payment example also for doing purchases through woocommerce?
Hello
All fields in the form area are customizable, if you want to sell through this form, you can use it by building it as an order form. It does not seem possible to build this popup with data belonging to a product because a product-specific form has not yet been built for WooCommerce.
thanks!
Hi,
I purchased and read documentation but there no theme.zip file. How can I find it?
Hi there,
The theme zip file is included into the package that you downloaded on themeforest. Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
I would like to deactivate my license on one site as it’s no longer active and has been deleted (hosting account0. How can I do this?
Hi, I purchase this theme 3 times l like it so much. My last purchase was 02.15.24. I am styling the website and everything is looking great, however I am having an issue with the menu header background color and menu hamburger icon color for the mobile version/view. Is there anyway to edit these colors? My issue is that for the opening banner on each page I have the menu header background set to none and the menu text set to white, which is the way I want it for desktop viewing but when I collapse the browser window to get a mobile view, the mobile background color goes to white on my white text so you can’t see any of the menu page links. Ideally I would like these menu page links to turn to blue like the sticky header. Sticky header is working perfectly fine by the way. And also the mobile menu hamburger in the top right corner is a dark color and I want to change that to white. Thanks for your assistance.
Hi there,
First off, thank you for your feedback. We’re glad that you’re enjoying this theme. Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will gladly help you out.
Thanks
is RTL supported ??
Hi there,
Yes, the theme is compatible with RTL languages.
Thanks
hello, i can’t find where to edit the homepage header and menu. how can i find it
Hi there,
You can see this video tutorial for the header options: https://www.youtube.com/watch?v=YEXIumfEmqo&t=1s
Also, please feel free to submit a ticket on our support desk and our team will gladly help you out with your issues.
Thanks
Hi,
I purchased this theme and registered it to domain matchawhisk years ago but the next day decided I didn’t want to make it, never ended up making the site and never ended up using the theme.
I am finally about to use this theme but can’t install it because it’s still registered to matcha whisk domain.
can you please update licence code 89955e33-5d32-4374-9785-6a50863b0f1b to https://www.plrdownload.com
I dont want to pay again for support just to use the theme I already purchased that I havent used yet
thanks
Belinda
Hi Belinda,
Sure, I just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Thanks
The documentation could use some work, because it contains inaccuracies – like “Theme Options” does not appear under “Appearance” as the documentation claims, but under “NineTheme”
Hi there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues if help is needed.
Thanks
Hello, our domain has changed (closed), how can we activate the them on the new domain name?
Hi there,
Thanks for reachin out.
Sure, I just disconnect your lisense code from your previous domain so you can use it on your actual site now without any problems.
Thanks
Thank you!
You’re most welcome. Have a nice weekend ahead! 
Your theme appears to not have installed completely or correctly. The issue seems to be with the Merlin Demodata not installing all of the customization options.
Any idea why it would not completely install on a Bluehost server and not a Nexcess one? How do I load the rest of the content?
Please advise.
Hi
Please check your ticket, replied.
I used up the license on a generic clodways subdomain while client’s project was in development. How do I deregister it from that to use the license on their production domain?
Hi
Please open a ticket here: https://9theme.ticksy.com/tickets/
I did. After I posted here.
Hey,
Sure, thank you. Please check yout ticket.
Thanks
Theme is not working on php 8.1 and php 8.2
Hi, our server php version is 8.2
but we tried it on 8.2 lot of error and we switch to php 8.1 still error showing
Deprecated: strpos(): Passing null to parameter #1 ($haystack) of type string is deprecated in /wp-includes/functions.php on line 7053
Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated wp-includes/functions.php on line 2165
Deprecated: preg_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /wp-admin/includes/plugin.php on line 2088
Deprecated: strip_tags(): Passing null to parameter #1 ($string) of type string is deprecated in /wp-admin/admin-header.php on line 36
Hi,
These errors are not template related, the warnings in the list contain code that is deprecated in WP core files. You can ignore these. You must hide WordPress errors on an active website, be careful.
Hi there,
Thanks for reaching out.
Sure. Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
Its redirect me to the home page.
Hi
We are really sorry for problem, please check : https://ninetheme.com/docs/wpbakery-page-builder-themes-documentation/Is it possible to display an image carousel instead of the image for the “Split Left/Right” section?
Hi there,
Thanks for reaching out.
There is currently not such an image carousel option but I’ll note this request down and reported to our team. If possible, we’ll add it in the next theme update.
Thanks
Hi, Im interested for your theme, just want to ask some feature, Is this support for subscription feature? Like i want build 3 feature subscription (regular, gold, etc) and the user can choose and pay the package.
and the second question, is template support login system user after purchase or subscribed the package.
Thanks.
Hi
You will need to use plugins for these features, existing features are made with contact forms.
presale question can I use 1 license for my sub domain ex: abc.huydecor.com, xyz.huydecor.com Thanks
Hi there,
First off, thank you for your interest.
As per envato regular lisense policy, you can use your purchcase code on on elive domain. After you’re done on your sub domain, you can easly disconnect it from your subdomain and then use it on your actual domain without any problem.
Thanks
Thank for you response, For example: I use license for abc.huydecor.com. Then if i want to use it for xyz.huydecor.com, I have to disconnect right? then I won’t be able to update to abc.huydecor.com
Hi,
Yes, correct. Please feel free to let us know if you have further questions / concerns.
Thanks
Thanks, one more question Can I remove woocommerce from this theme to improve speed? I want when the customer clicks on the product, the contact form7 will appear to fill in the information. Can I do that?
I mean like this landing: https://dienmaynewsun.com/search-gia-khuyen-mai-may-hut-chan-khong-tai-mien-bac
Hi
You need a plugin or an expert, there is no limit on our framework.
I bought your product, hope to have your support during use thanks
Hi there,
Thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
My website is very different from the demo right now Please help me, thanks
Hey,
Sure, our will gladly help you out to install the demodata. Please check your ticket.
Thanks
I have submitted a ticket. How long do I have to wait for support?
Hello,
Our response time may sometimes up to 24 hours depending on the tickets in the queue and the different timezone we’re located.
Thanks for your patiances
How to fix purchase form on mobile device like on desktop. Thanks. mobile (not good): https://i.imgur.com/YCjbTTI.png PC (very good): https://i.imgur.com/BfevrLy.png
seems to be confused between price and promotion price. (Watch Sports Edition)
Hi,
In order to be helpfull, we need to see more details. This is a public platform, where we do not provide customer support service because sometimes login access may be required. So, in case help is needed, please feel free to open a ticket and our team will be back to you as soon as possible.
Have a nice weekend!
