1764 comments found.
Hello, I want to modify the button link on room search page: https://saintjoris.com/availability-search/?mphb_check_in_date=01%2F02%2F2024&mphb_check_out_date=03%2F02%2F2024&mphb_adults=1&mphb_children=0&mphb_check_in_date=2024-02-01&mphb_check_out_date=2024-02-03
so, after I click the “reserve” button, I want directly to the booking page (https://saintjoris.com/booking-confirmation/), not to click another new button “Reservering bevestigen” for it. Can you help me?
Hey there! Thanks. Please post your hosting to our support team.
https://themovation.ticksy.com/Hello, I can’t send the ticket yet because already click the VERIFY PURCHASE WITH ENVATO button, but nothing happened, any suggestion about this?
Ah! You just need to renew your support. Please see this:
hello, can I add another user in my Themovation support ticket or profile, so my friend can renew the support features?
Thank you. I don’t see i. Sorry
Hello guys, I would like my guests to pay for their booking after admin confirmation: 1. Guest selects dates and all booking information 2. Admin confirms 3. Guest receives a mail with a url to the Booking payment.
Thanks in advance.
Hello again. I just saw the Payment Request Add on. My question now is, can I send email to the guest through payment request, asking to pay ONLY for the deposit?
Thanks.
Good question. I believe that you can either set for the customer to pay full price or by deposit. Then the payment request feature should work accordingly. 
Unfortunately not. Could you please contact plugin developers? Also a few questions: Accom -> Settings -> Customer emails -> New Booking Email (Confirmation by Admin) There is a link “View Booking” ( view_booking_link ) but when customer follows that link opens a page sitename/booking-confirmation/?booking_id=707&booking_key=booking_707_65b1140098ac12.60118677 which is empty (just header – title but no content).
Why?
Thanks
One more question: I have a non refundable rate and I have a standard rate (with refund for 28 days prior the check in date). Is there a way, for bookings with check in day the next 27 days or sooner, to disable standard rate and show only the non-refundable rate?
One more If the guest choose the bank transfer for payment, after Book Now button, he is taken to the Payment Success page with the same message (Thank you for your payment. Your transaction has been completed and a receipt for your purchase has been emailed to you. ) as if he had already paid. This is wrong. How can we fix this?
Hi VindicoWebServices! Are you able to create a ticket for each question? It’s difficult to reply in one thread. We are happy to help you sort everything out.
https://themovation.ticksy.com/Hello, I would like to know if the theme license also includes updates to the Motopress Hotel Booking integrated plugin. The current version of the plugin is 4.8.8, but your theme includes version 4.7.3. I have updated the theme to the latest version v4.2.3 (via the envato market plugin), but it does not offer me any updates of the included plugins. You state in your promo materials that plugins are part of the license, so I’d like to clarify that. Thank you.
Yes, the updates are automatic. If you are having any issues, please let us know.
https://themovation.ticksy.com/My calendar sync is stuck on waiting after working perfectly for years. Do I need to goto motopress for support or get support from you?
Thanks. Please create a ticket with us.
https://themovation.ticksy.com/Hello, I am facing a reservation problem. On the customer interface side, on each calendar relating to each room, the dates are crossed out. Unable to book or check availability. By hovering over one of these crossed out dates, I get the following message in a tooltip: It’s later than our advance booking rules allow. However, I reviewed the season settings and reservation rules and everything seems ok. Thanks for your feedback Titok
Thank you!
When did you purchase? Can you create a ticket for our team?
https://themovation.ticksy.com/Hi theme purchased over a year ago. It is true that you have to pay for assistance to get help. But maybe this is a problem encountered by other users? For information, the opening season of de bed & breakfast runs from April 1st to November 15th. dates on calendar are crossed out. I will insert a screenshot in the ticket. THANKS
no more assistance, so I can’t send you screenshot
Thank you.
Try to create a rate (try a new rate). See if that helps.
You can always reach out to our team. You may need to renew support if you don’t have anything active as it’s been over a year.
I created new prices by deleting the old ones. I also deleted and re-created the seasons and on the visitor side, the calendar still displays crossed out dates. Among the open tickets, I didn’t find anything related to this problem.
Good evening, For information, I purchased a new support license 
Thank you! Did you post a ticket for us? Can you do that if you haven’t yet?
Ok thank’s I’ll do that
Thanks!
We are curious to know if and how a guest could book the whole property or a combo of accommodations in a single booking and make those individual accommodations unavailable?
Example:
The Ranch House = Whole House Rental
The Villas = 3 Rooms – Individual Rentals or All
Customer 1 = Wants to rent The Ranch House and 3 Villas (The Whole Property)
Customer 2 – Wants to rent The Ranch House and 1 Villa
This is a determining factor of the purchase of this theme or continuing our research. Thanks!
Thanks for your interest. Yes, I believe so because:
- You can booking multiple accommodations in a single booking
- You can rent a different assortment of Villas (1 or 2 or all 3 as a group)
One caveat depends on how you setup the second option. If you want to have the villas listed separately and the customer adds them à la carte there is no issue, however if they book 2 villas, is the 3rd one still available?
If so, then you would need to create 4 different calendars (One for each Villa and one for all Villas as a group) and sync them using the sync tool.
The caveat in this example is if you have 2 Villas rented out that overlap, it will only block the whole house for the duration of the first stay as it sees it as a sort of limitation in the sycn. So you have to manually keep an eye on every booking to make sure this doesn’t happen. It also doesn’t distinguish the difference between a booking from an OTA and its own internal bookings, so it truly is a workaround.
I think it will work in your case
The “Hotel” and “Hotel 2” style template after importing the Demo is very lacking compared to bellevuetheme.com/demo – many styles for the Home page from “Hotel 2” are missing. Hotel 2 has 8 Home styles, but after importing only 2 Home styles. Why?
Interesting. The styling should be identical. Perhaps some photos are used as placeholders? Can you confirm? Can you reach out to our team?
https://themovation.ticksy.com/Is it possible to create and display pricing with custom rules and formats like below example:
Market price: $180 //in red with strike-through Discounted price: $150 (Save $30 //in green) Coupon Discount: $20 Final price: $130 //in green
Thank you. Not at this time. You can add custom text if you wish, but there are no sale settings.
I can’t get the Failed Transaction page to work, even if I install this on a new site. All I get is a fullscreen WordPress error page saying “There has been a critical error on this website” https://prnt.sc/eoI8aOgUI41t I have tried creating a new page and specifying it in payment gateway settings but it does the same thing. I am using Bambora in sandbox mode – could that prevent it from working? I force a failed transaction by giving an invalid security code which does get recorded as a failed transaction in the bambora website.
Here is the debug log: Fatal error: Uncaught Error: Cannot use object of type CurlHandle as array in /var/www/clients/client17/web50/web/wp-content/plugins/motopress-hotel-booking/vendors/beanstream-sdk/src/Beanstream/communications/HttpConnector.php:117 Stack trace: #0 /var/www/clients/client17/web50/web/wp-content/plugins/motopress-hotel-booking/vendors/beanstream-sdk/src/Beanstream/communications/HttpConnector.php(40): Beanstream\HttpConnector->request() #1 /var/www/clients/client17/web50/web/wp-content/plugins/motopress-hotel-booking/vendors/beanstream-sdk/src/Beanstream/api/Payments.php(319): Beanstream\HttpConnector->processTransaction() #2 /var/www/clients/client17/web50/web/wp-content/plugins/motopress-hotel-booking/includes/payments/gateways/beanstream-gateway.php(144): Beanstream\Payments->makeLegatoTokenPayment() #3 /var/www/clients/client17/web50/web/wp-content/plugins/motopress-hotel-booking/includes/shortcodes/checkout-shortcode/step-booking.php(146): MPHB\Payments\Gateways\BeanstreamGateway->processPayment() #4 /var/www/clients/client17/web50/web/wp-content/plugins/motopress-hotel-booking/includes/shortcodes/checkout-shortcode.php(65): MPHB\Shortcodes\CheckoutShortcode\StepBooking->setup() #5 /var/www/clients/client17/web50/web/wp-includes/class-wp-hook.php(324): MPHB\Shortcodes\CheckoutShortcode->setup() #6 /var/www/clients/client17/web50/web/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #7 /var/www/clients/client17/web50/web/wp-includes/plugin.php(565): WP_Hook->do_action() #8 /var/www/clients/client17/web50/web/wp-includes/class-wp.php(830): do_action_ref_array() #9 /var/www/clients/client17/web50/web/wp-includes/functions.php(1336): WP->main() #10 /var/www/clients/client17/web50/web/wp-blog-header.php(16): wp() #11 /var/www/clients/client17/web50/web/index.php(17): require(’...’) #12 {main} thrown in /var/www/clients/client17/web50/web/wp-content/plugins/motopress-hotel-booking/vendors/beanstream-sdk/src/Beanstream/communications/HttpConnector.php on line 117
Oh, a related question… Is it supposed to refund the credit card when a booking is canceled?
Hey there! Sorry to see you ran into an issue. Can you please reach out to our team?
https://themovation.ticksy.com/
This looks very technical and they would be able to help you.
Make sure you are up to date with all the plugins.
I purchased this theme for a local nonprofit and the support plan just recently expired. I have no problem paying for support but I am a software developer and don’t feel compelled to purchase a support plan just to help point out a bug. I was even willing to help the community with fixing it but now I guess it will remain.
Thanks for the follow up. The booking engine is a special license so we need to reach out to the developers ourselves, we can’t fix bugs directly as the next update would just overwrite our fixes. Does that make sense? Please ensure that your version is up to date. We push version updates frequently.
https://bellevuetheme.com/changelog/Sounds good – I am going to assume you guys are going to forward this information to MP but let me know if I need to do it.
Thanks for the follow up. You will need to contact our support team who can reach out to the plugin developers. They are the only ones with access to the plugin developers. You could purchase a license for the Hotel Booking plugin yourself but that would be more than renewing your support pack with Bellevue.
Hello. I want to show Availability Calendar [mphb_availability_calendar] or just show the dates that are available in a calendar view. But It seems there is no option for Accommodation Type ID Values: integer number. I want to show 3 months also.
I am editing it via Elementor and also the shortcodes mode.
Thanks!
Thank you! Can you create a ticket for us and send us login?
https://themovation.ticksy.com/Does anyone know how to enable the Checkout Fields plugin? I have installed it from Bellevue – Plugins but it is asking for a license anytime I go to its settings page. I have confirmed my Envato API token is valid. This is for a small nonprofit whose support contract just expired or I would have started there. Thanks!
Hi, yes, you don’t need a license. Just enable it and done.
Please consider renewing your support here: https://1.envato.market/renew
I have the same issue: “Hi, I find that since several months Elementor does not report itself that it needs an update. As it is only happening with your theme I wonder if that is a theme issue?”
Can you please create a ticket for us? I suppose the host could be blocking the update, not sure why.
https://themovation.ticksy.com/
Are you using the very latest version of:- Aloha?
- Bellevue?
My support has also expired. I’m using the latest theme version of Bellevue.
Thanks. It’s hard to say. I just tested on a site and the update is working.
https://link.pixelmakers.co/dJl8b0GTEvery host is different so that’s something our team would need to help investigate.
Please consider renewing support so that you can create a new ticket.
https://1.envato.market/renewHi, I find that since several months Elementor does not report itself that it needs an update. As it is only happening with your theme I wonder if that is a theme issue?
Thanks for letting us know. Yes, there should be an auto updates for Elementor when the new version comes out. There should be an alert for version 3.18.3. Do you see that?
No, I don’t get that. I am manually updating since a few months already by uploading the zipped plugin from Elementor. Strange thing is that Elementor Pro, which I have installed, shows the update notification so do all other plugins as far as I can tell.
Can you please create a ticket for us? I suppose the host could be blocking the update, not sure why.
https://themovation.ticksy.com/
Are you using the very latest version of:- Aloha?
- Bellevue?
I’d love to do this but I can not as I have your theme since several years and can not open tickets anymore. Since I see that another user is reporting the same I was hoping you could simply check if that is a theme related issue and if that is the case provide a fix with an update…?
Thanks. It’s hard to say. I just tested on a site and the update is working.
https://link.pixelmakers.co/dJl8b0GT
Every host is different so that’s something our team would need to help investigate.
Please consider renewing support so that you can create a new ticket.
I have purchased your theme, installed on a domain, registered. Now I need to change domain, how to do that?
Thank you for reaching out
Have you asked our support team?
https://themovation.ticksy.com/
Is it already registered?
Yes it is registered, but I need to change the domain I have contacted the support no reply
Why is it too complicated to change the domain of a app, that has been payed? Most purchased other apps has a dash where i can change the registered domain easily!
Thank you. We have provided a button on the dashboard where you can unregister.
https://link.pixelmakers.co/NwlsnSGJ
Did you try that? It should only take a second to do.
Hello, I cant find how to make my menu header transparent exactly like here : https://bellevuetheme.com/demo/countryside2/ when i go to homepage, elementor, engrenage, i have “transparent header” option, activated, nothing happen. Can you help ? I have lots of thing i cant find, same for footer colums. I’ve checked on your documentation and i see : “go to Appearance – Customize – Theme Options” but I dont see “Theme options” on this path ? How is it possible ?
Update: I’ve found the “Bellevue” sections that display global templates, with various header options, and the ability to edit the global footer. The footer is great, but when it comes to the header, it seems a bit complicated. I understand that we can display it for certain groups of pages and exclude others. However, I’m wondering why I can’t find a specific page when I start typing its name (it doesn’t yield any results), and I’m still missing information about why I can’t see the “Theme Options” in the customize menu.
Thank you. We are happy to help.
Are you using the very latest? Version 4.2.4?
https://bellevuetheme.com/changelog/Hello, i’ve downloaded the theme 2 days ago so yes, its up to date. My problem is urgent so i open a ticket.
Hello, It has been 3 days since I made this request for an issue that seems easy to understand. You took 2 days just to ask me if I had the latest version, You mention a version 4.2.4 while sending me a link that refers to 4.2.3. It’s very confusing and takes a long time to respond, and it’s becoming an obstacle for our work. To save time, I have provided all the details in your ticket system, where there has been no response either. Could you please intervene as soon as possible to resolve this issue with global templates and theme options?
Hello! Hm, I’m looking for your ticket. We usually reply within 12 hours. Maybe your email was tracked a spam. Looking at that now. Sorry for the wait.
Hello, my purchase code is not working. Why is that?
Thanks for letting us know. I’m not sure. Can you please reach out to our support team?
https://themovation.ticksy.com/Hello, some questions before purchase.
1. About the synchronisation of calendars. Since as you know the synchronisation is not real-time, is there an option once a booking is made on one of the platforms (Booking, Airbnb etc) to manually synchronise the website calendar? Also can we change the settings of the cron job time?
2. Is it possible to close some dates manually? Just like we do via Booking/Airbnb.
3. Can I have access in a test website?
Thanks in advance.
Hey there Vindico!
1 – You can change the settings to check more often. You can go every 15 minutes or you can even customize to check more often.
2 – Yes, you can close dates manually.
3 – We don’t have a demo for the backend yet. It’s something we would like to create. However, I can share any screenshots or video you would like to see.
I hope that helps.
2 – Yes, you can close dates manually.
May I see how?
3 – We don’t have a demo for the backend yet. It’s something we would like to create. However, I can share any screenshots or video you would like to see.
I will appreciate that! >> magda.giannakoulia@gmail.com
Thank you.
2 – It’s pretty straight-forward. You can block dates and there are several options to customize.
https://link.pixelmakers.co/mNYLNn8b
3 – Thank you. What parts would you like to see?
Sorry for the lat response, i want to see the creation of a villa and the page where I set prices per guests etc.
Also, is there any option for the guests to select in one action the dates in the calendar and not by selecting the first time the arrival day and then the day of check out?
Thank you. Happy to help.
There are many styles and templates for Villa’s, but you can edit the layouts within the page builder.
https://link.pixelmakers.co/knBZ0ftf
Adding Date Ranges, Rates and Specific attributes for each Villa is spaced out in different areas. Here is the rate page.
https://link.pixelmakers.co/yBmvnkm6
Not sure what you mean by the last question.
Hello, with this theme is possible to link the calendar with the calendar of airbnb and booking? for the availability of the rooms
Yes We provide two way syncing with Airbnb, VRBO, Booking.com etc..
@Bellevue Author,
What is the latest version on Hotel Update plugin that should be installed with the theme version BellevueVersion: 4.2.3. We have performed two update themes and when after we go to Appearance-> Install Plugins, no updates on plugin. The hotel booking plugin version is Version 4.7.3. Is this the correct version that should be with 4.2.3 theme version?
Is there a way to manually update the plugin?
Please see: https://bellevuetheme.com/changelog/
If you need support, please create a ticket for our team
Hi, i love the theme! I only got one question about the times. Because when they send a mail for confirmation they show the time in AM and PM. Is it possible to change to a 24H time? I can’t find the settings.
Would love to hear from you.
I found it already, need to change it in WordPress self.
Thank you!
