10688 comments found.
When i use the Visual Composer it says you have to activate your license i already activate mine in porto dashboart. Where is the problem?
Thanks for contacting us,
Kindly open a new ticket through your purchased account on our helpdesk https://portotheme.com to get the check for your issues.
Best regards,
This file contains the word test that is visible on every product page. Please remove this for the next release.
/app/design/frontend/Smartwave/porto/Magento_Catalog/templates/product/view/counter.phtml
Thanks for using Porto,
Please go inside the file app/design/frontend/Smartwave/porto/Magento_Catalog/templates/product/view/counter.phtml, look for and remove the text “test”. After that, clear the Magento cache and check the issue again.
If you need the support directly, please kindly contact me via https://themeforest.net/user/pt-support1
Regards,
I have problems with elastic search, what version do you recommend installing on the server so that it can be used with porto theme?
Thanks for using Porto,
Magento 2.4.6 p3 -the latest version of Magento requires elasticsearch 7.9.x or later, for further information. Kindly check here https://experienceleague.adobe.com/docs/commerce-operations/installation-guide/system-requirements.html
Best regards,
Just bought another 6 months of support – but it does not work… Paypal payment is done. But I can’t log in. Evanto still has my initial purchase code and I have no clue how to use your support site – even though I payed. This system is “flawed”...
Thanks for using Porto,
Please contact us via helpdesk https://portotheme.com/support to get the support for theme issues.
For Evanto account issue, please contact Evanto support to get it resolved.
Best regards,
Wow – that’s “support”. I feel like I am in an infinite loop where I got refered to other places all the time. Ok, next try – some other Email adress, that I yet have to find…
The Porto support refers me to the support website, which (despite the fact that I bought a renewal already) doesn’t work.
You refer me to Porto or “some Envato support” that I don’t know where to find.
... what a dissapointing experience. One can only hope that everything works fine and never need support.
I am so sorry for misunderstanding,
I thought you having login problems with your evanto account after renewing your support package. To get the support directly, Please contact me via https://themeforest.net/user/pt-support1
Best regards,
fter installing demo38, next to the account symbol, there is no shopping cart symbol. I’m using Magento 2.3.7.
Thanks for using Porto,
Please contact us via helpdesk https://portotheme.com/support to get the support for theme issues.
Best regards,
HI, I would like to install the theme on another domain but I am unable to reset it via the website indicated in the documentation! Could you reset it for me?
Thanks for contacting us,
We hope you’re doing well,
For license support, please use your purchased account to reach out to our support team here https://portotheme.com/support
Best regars,
Same issue for me, just installed 4.0.7 from 4.0.6 but now getting ‘test’ at the bottom of every product page.
Thanks for using Porto,
Please go inside the file app/design/frontend/Smartwave/porto/Magento_Catalog/templates/product/view/counter.phtml, look for and remove the text “test”. After that, clear the Magento cache and check the issue again.
If you need the support directly, please kindly contact me via https://themeforest.net/user/pt-support1
Regards,
Thank you, the test text is now gone.
You’re Most Welcome!!
Just installed 4.0.7 from 4.0.6 but now getting ‘test’ at the bottom of every product page.
Thanks for using Porto,
Please send me your site URL, Let me take a look on your problem.
Regards,
Footer from front page is hidden .. how may i display back ?
Thanks for using Porto,
Please kindly use your purchased account and contact us via https://themeforest.net/user/pt-support1 to get the support.
Best Regards,
@PT-Support1 Hello, is it possible to let me know if your “SALE” and NEW” labels are working out of hte box based on “special Pricing” for simple priducts. I run M2.4.2 with 4.0.1 and plan on updating to 4.0.7 this week. Or to display them i need custom CSS? They are all enabled to “Display=Yes” in your Settings Panel. I coud not find in your demo any products with display “SALE’ , only with “NEW” And now the major question- my understanding is that M2.4.4 has Product Atributes built in, how did you manage yours now? did you remove it fmr the new theme? Please note that those are “comon before sale” questions and i should not be asked to provide your license, or pay for support on this general inquiry. Your Help is greatly appreciated (thats why i bought your theme for 4 e-commerce websites already) Thank you
Thanks for contacting us,
By default, sale labels are set to be shown on products which have a special price (set per product). Please contact us via helpdesk https://portotheme.com/supports to get the further support.
Regards,
Your replay is deply appreciated. Is it possible to share the theme settings to check mine or to point me to the theme documentation page? Thank You.
Sale/New label is set to Yes by default. You can see these configuration options in Porto- Setting Panel > Product Label.
Regards,
It’s already Set to YES, but not visible in frontend. None are visible and i have 126 enabled for SALE through special pricing datewise. I am about to update to 4.0.7, then i will try again. Do i need to run any staticdeploy comand /reindex , or a simple clear cache should do it, after price adjutment? Price is already visible in frontend, biut label is missing 100%. Again, thank you for your replay, i know the full drill with writing a ticket, but since your theme documentation is not the best in regards of labels, one should be fully aware if your built in theme labels are working properly-hence the questions here. Regards
Sorry for my late reply
New/sale label functionality works well in our theme. I hope you found what/where the issue came from. If you get any trouble, please kindly contact me directly here https://themeforest.net/user/pt-support1 by your purchased account.
Best Regards
Hi, I’m using 2.4.3-p3 and once I install theme and try to make compile I ve got an error like this:
Compilation was started.
Repositories code generation… 1/9 [===>—-—-—-—-—] 11% < 1 sec 127.0 MiBsyntax error, unexpected ‘)’, expecting variable (T_VARIABLE)#0 /home/retroantika.com/public_html/vendor/composer/ClassLoader.php(322): Composer\Autoload\includeFile()
#1 [internal function]: Composer\Autoload\ClassLoader->loadClass()
#2 [internal function]: spl_autoload_call()
#3 /home/retroantika.com/public_html/setup/src/Magento/Setup/Module/Di/Code/Reader/ClassesScanner.php(134): class_exists()
#4 /home/retroantika.com/public_html/setup/src/Magento/Setup/Module/Di/Code/Reader/ClassesScanner.php(117): Magento\Setup\Module\Di\Code\Reader\ClassesScanner->includeClass()
#5 /home/retroantika.com/public_html/setup/src/Magento/Setup/Module/Di/Code/Reader/ClassesScanner.php(87): Magento\Setup\Module\Di\Code\Reader\ClassesScanner->extract()
#6 /home/retroantika.com/public_html/setup/src/Magento/Setup/Module/Di/App/Task/Operation/RepositoryGenerator.php(61): Magento\Setup\Module\Di\Code\Reader\ClassesScanner->getList()
#7 /home/retroantika.com/public_html/setup/src/Magento/Setup/Module/Di/App/Task/Manager.php(56): Magento\Setup\Module\Di\App\Task\Operation\RepositoryGenerator->doOperation()
#8 /home/retroantika.com/public_html/setup/src/Magento/Setup/Console/Command/DiCompileCommand.php(216): Magento\Setup\Module\Di\App\Task\Manager->process()
#9 /home/retroantika.com/public_html/vendor/symfony/console/Command/Command.php(255): Magento\Setup\Console\Command\DiCompileCommand->execute()
#10 /home/retroantika.com/public_html/vendor/symfony/console/Application.php(1021): Symfony\Component\Console\Command\Command->run()
#11 /home/retroantika.com/public_html/vendor/symfony/console/Application.php(275): Symfony\Component\Console\Application->doRunCommand()
#12 /home/retroantika.com/public_html/vendor/magento/framework/Console/Cli.php(115): Symfony\Component\Console\Application->doRun()
#13 /home/retroantika.com/public_html/vendor/symfony/console/Application.php(149): Magento\Framework\Console\Cli->doRun()
#14 /home/retroantika.com/public_html/bin/magento(23): Symfony\Component\Console\Application->run()
#15 {main}
What could be the problem ? I tried with the patch and without the patch
Thanks for using Porto and contacting us,
But the errors are not indicating any problem with theme files. Did you get these when trying to install a 3rd party extension?
Regards
1 exception(s): Exception #0 (OutOfRangeException): Specified invalid parent id (Smartwave_Core::sw_all)
Exception #0 (OutOfRangeException): Specified invalid parent id (Smartwave_Core::sw_all)#1 Magento\Backend\Model\Menu\Config->_initMenu() called at [vendor/magento/module-backend/Model/Menu/Config.php:116]
#2 Magento\Backend\Model\Menu\Config->getMenu() called at [vendor/magento/module-backend/Model/Url.php:365]
#3 Magento\Backend\Model\Url->_getMenu() called at [vendor/magento/module-backend/Model/Url.php:325]
#4 Magento\Backend\Model\Url->getStartupPageUrl() called at [vendor/magento/module-backend/App/AbstractAction.php:187]
#5 Magento\Backend\App\AbstractAction->_processUrlKeys() called at [generated/code/Magento/Backend/Controller/Adminhtml/Index/Index/Interceptor.php:41]
#6 Magento\Backend\Controller\Adminhtml\Index\Index\Interceptor->_processUrlKeys() called at [vendor/magento/module-backend/App/Request/BackendValidator.php:175]
#7 Magento\Backend\App\Request\BackendValidator->validate() called at [vendor/magento/framework/App/Request/CompositeValidator.php:40]
#8 Magento\Framework\App\Request\CompositeValidator->validate() called at [vendor/magento/framework/App/FrontController.php:192]
#9 Magento\Framework\App\FrontController->processRequest() called at [vendor/magento/framework/App/FrontController.php:147]
#10 Magento\Framework\App\FrontController->dispatch() called at [vendor/magento/framework/Interception/Interceptor.php:58]
#11 Magento\Framework\App\FrontController\Interceptor->___callParent() called at [vendor/magento/framework/Interception/Interceptor.php:138]
#12 Magento\Framework\App\FrontController\Interceptor->Magento\Framework\Interception\{closure}() called at [vendor/magento/framework/Interception/Interceptor.php:153]
#13 Magento\Framework\App\FrontController\Interceptor->___callPlugins() called at [generated/code/Magento/Framework/App/FrontController/Interceptor.php:23]
#14 Magento\Framework\App\FrontController\Interceptor->dispatch() called at [vendor/magento/framework/App/Http.php:116]
#15 Magento\Framework\App\Http->launch() called at [generated/code/Magento/Framework/App/Http/Interceptor.php:23]
#16 Magento\Framework\App\Http\Interceptor->launch() called at [vendor/magento/framework/App/Bootstrap.php:264]
#17 Magento\Framework\App\Bootstrap->run() called at [pub/index.php:30]
Thanks for using Porto,
Please kindly contact us via helpdesk https://portotheme.com/support to get the check for that.
Regards,
Carousel function of Magento 2.4.6 seems to be broken when using Porto template. Is there any patch available? We updated to the newest version, but the issue persists. Regards
Thanks for using Porto,
Please open new ticket at https://portotheme.com/support . Let us check this issue for you.
Regards,
Dear Team,
On your Demo page (Demo 34)
https://m2.portotheme.com/demo34_en/product-43.htmlWhen “Add to cart” the product, the minicart is open overlay format on the Right side,
This somethink new feature of the last version? And how we can enable it? (I use last 4.0.7)
Thanks for using Porto,
Yes, this feature has been added since Porto 4.0.6. You can enable it in Porto- Design Panel > Header > Header- Header – Mini Cart > Minicart Popup Design : Canvas Popup
Regards
I’ve applied 4.0.7 and 2.4.6-p3. The Customer Reset Password bug is still existing, and I’ve just applied this patch to my own Porto_child theme. https://themeforest.net/comments/29351194
Thanks for using Porto,
Could you please let me know what version of Porto child you are using now?
Regards,
Using Porto 4.0.7. I added the altered file in my child theme so that it overrides the version included in 4.0.7
Please open new ticket at https://portotheme.com/support to get the support
Regards,
Hello! Our e-commerce caters exclusively to existing customers through a Single Sign-On (SSO) system. We need to limit user modifications of personal details and customize the PORTO template for Magento V 2.4.x Opensource to disable “create user” and “sign in” functionalities. Additionally, we want seamless redirects, ensuring users go to the main or specific product page upon login, not the “My Account” page. Can PORTO achieve this? We are really keen of your template. Regards.
Thanks for interested in Porto,
I hope this messages finds you well. To accommodate the use of SSO app, you can disable the “Create new account” and “login” functionalities on Porto Magento 2 theme. Once these functionalities are deactivated, the “My Account” page will no longer be accessible, and all login functions on the site will be disabled.
Can you confirm if I’ve correctly understood your request. If you need any further support, or have any further questions, please don’t hesitate to contact me through my profile link https://themeforest.net/user/pt-support1
Kind regards,
Thanks for using Porto,
Are you using Porto Magento 1.x theme? You can select product list type directly in Porto- Setting Panel > Category view.
Regards,
Hello! I agree with the previous user…You put a lot of effort into a WordPress theme, but not into a Magento theme… Ok, when are you planning a “big” theme update?
We apologize if the recent upgrades have made you upset.
We are now working to finish the new version with fresh looks and introducing new functionality. And It will take a long time. As a result, we made it a priority to offer an update that includes necessary remedies to issues that many customers had previously encountered.
I hope you can be patient. We will try our best to finish the next release and give it to you as soon as possible.
Regards,
You mentioned thus update this month multiple times, and we were hoping that you will do a big update.
I was shocked when I read the update log :Update extensions from 3rd party provider and fixing 5 issues!
I was hoping that you give the sometime to Magento theme like you give to WordPress theme, but unfortunately you disappoint me.
You make this update just to stopping the buyers from keeping asking for.
Now the next update for Porto theme (Magento 2) should take place in the after 6 months, isn’t?
We apologize if the recent upgrades have made you upset.
We are updating the theme with fresh looks and introducing new functionality. Because this will take some time, we’ve announced a minor update first. We will try our best to finish the next edition and give it to you as soon as possible.
Regards,
I have purchased this theme and created a account on your support here (https://www.portotheme.com/support/?envato_item_id=9725864) but i wanted to change the email. i have recieved the verification email but cant verify it.
is there any other way to contact you?
please help!
Thanks for using Porto,
Please kindly use your purchased account and contact us via https://themeforest.net/user/pt-support1 to get the support.
Regards,
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