7265 comments found.
PRIVATE TICKET #3544431 asap thanks
Hi, please check your ticket
any status.. site is still odd, it is just one landing page simple landing imported and no looking good. kindly help!
Hi, kindly check 3544431
please ask your guys to help! I really need this issue the menu stick in the top when school does not have a blank space, and the scroll to the top is not showing as well. I followed their suggestion did those changes but still the problem persists
still problem not being fixed, sent a video in the ticket for a better understanding of the header disappearing
12 days ago, and still not fixed. PRIVATE TICKET #3544431 asap thanks
credentials work perfectly can you try harder and fix this issue? otherwise, I can’t leave a good review and the client will request me to ask you for a refund. please help accordingly. Thanks
Hi, 12 days ago you have posted multiple questions and almost all of them were replied asap. The only remaining question regarding the scroll to top in fullpage scrollers has been also explained, please check your ticket. Kindly do not duplicate your messages from the support center to this comments, we are staying in contact via codexthemes.ticksy.com and we reply asap. Thank you.
Hi there, Is it possible to use the same license for 2 different sites, but they are part of the same Project? each site has its own domain
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and more details on your setup. Thank you.
Just purchased another license installed and so far ok, but, really need to find help on this but really assap: 1- in the onepage scrolling the dots line tooltip need to be changed to another color as when we scroll down sometimes is whte background so dots or line slide are not visible, if choosen the dots the bubble its a green color all in site have been changed to red but still that in a color client dont want. or a shadow code, or outline black if inside is white.. the thing is they get lost when background is white. 2-scroll up button that is always there desappear with the Page as Fullpage Scroller enable 3-the arrow down dont scroll nicelelly, it just jump but not smooth scrolling like demo, anything that need to be on/off for this?
Hi, thank you for your purchase. Kindly resubmit this at codexthemes.ticksy.com and provide the ticket number so we can check asap for you.
PRIVATE TICKET #3544431
Buenos Días, necesito ayuda, ¿como elimino el boton “Send Message ” del header?
Hola, contáctanos a través de nuestro formulario de contacto en https://themeforest.net/user/codexthemes y proporciona tu URL y tu código de compra. Gracias.
pre-selling questions Please responde asap these are the thing client is looking for besides the ones you have described, need to make sure it comes with: 1- fully Elementor Page Builder Pro come with installation? 2- light & dark mode plugin to add in the main menu is an option? sousers can switch between light and dark modes in menu or footer?
Hi, thank you for your request. 1. Elementor Pro is not included. It is a proprietary premium plugin which cannot be bundled with themes. However, with TheGem features and tools you won’t need an extra Pro installation, everything is covered by TheGem out-of-the-box. Check our preview website to learn all the premium features and tools included. 2. You can check the wp-dark-mode plugin for adding this functionality.
With sticky header enabled, anchor links to divs further down the page are partially obstructed by the sticky header. The normal CSS tricks for offsetting this scrolling location are not working. Can you provide a fix? Or can the sticky header auto-hide on scroll, and reveal again if user scrolls UP?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Done
Hi, can you please send me the latest version of Elementor 13.8.2 as there is a critical security issue with prior versions. The latest version released with the theme is 13.7.3.
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, thank you.
Never mind figured it out a minute after posting this!
Hi, thank you for letting us know!
Hi
I need some help regarding the Perspective Menu I Am a developer my client want perspective menu in his custom header build with Elementor header with a canvas Slide menu can you pleas tell me how can I enable perspective mode on custom header.
Hi, kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes
I have send you message along with logins please have a look and let me know
Does anyone have problems with woocommerce since the update
Fatal error: Uncaught DivisionByZeroError: Division by zero in /home/u499373332/domains/iagroup.social/public_html/wp-content/themes/thegem-elementor/inc/woocommerce.php:2017 =
Hi, kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes, we will check your configuration
Hey guys, i hope youa re doing well. I’d like to improve my site, make it lighter and see if there is a problem with one of the website. What shall we do?
Hi, kindly contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL so we can check it for you. Thank you.
Hi, we are using the demo https://codex-themes.com/thegem/starting_page/cyberweek.php?page=shop-book but we can’t insert the designs of the content blocks for Contact. Do we have to import something else, for example the elements ? Thank you
Hi, nothing special is required, just use TheGem Blocks to insert the contact page sections. Please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL – we will check your configuration.
Hello there
I am just writting to update you that the theme has a major problem. I tried to update in one my sites at 27-11-2023 and there was no footer at the english version. This site has wpml with 2 languages. At the english language there was no footer to be seen.
At 28-11-2023, I tried to update another site which also has the wpml installed with 3 languages and there was also a problem but this time the footer had problem in all languages.
I have also this theme in another 4 sites, all registered.
Please, consider to fix this problem so we can update or install the theme peacefully.
I use the WPBAKERY VERSION
Thank you in advance
Hi, this sounds weird. Kindly share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes , we will check your configuration.
I have sent the code and the website that uses that purchase code. Can you notify me here when you sent the emai?
Thank you!
Hi, thank you, replied
Hello, yes i saw that. We replied also tou your request.
Hi, i can seem to find the following categoories under the gem blocks but on your demos it is there shop categories, singl product, single project, blog categories and posts, cart, checkout, loop item, mega menu, news, newsletter and title area. Kindly advise how i can access these..
Hi, these blocks are part of TheGem templates builder. Kindly check this documentation:
https://docs.codex-themes.com/article/275-some-blocks-are-missing https://docs.codex-themes.com/collection/179-templates-builderI am not seeing the other blocks under the Gem Templates builder:
Shop categories, single product, single project, blog categories and posts, cart, checkout, news, newsletter.
How do i get these to appear there. https://prnt.sc/Alu8XuThCxFh
I am purchasing a second license and needs these blocks to build a site for my client. Kindly assist ASAP. Thank you.
Hi, for example while editing your cart template in page builder, click on “TheGem Blocks” icon and you will get the respective cart templates. The same is for single product template, archive template etc. In case you will have any further questions kindly submit a ticket at codexthemes.ticksy.com and provide your URL. Thank you.
Hello – I am unable to edit the theme using Elementor. It only shows Bakery. Thanks…
Hi, it seems like you have installed TheGem WPBakery theme version. Kindly follow the steps in documentation https://docs.codex-themes.com/article/294-downloading-thegem to download all files (as zip archive), extract it and install TheGem_Elementor.zip for Elementor version of TheGem theme. In case of any further questions kindly send us a message via our contact form at https://themeforest.net/user/codexthemes
Thank you! you were correct. It is now working perfectly…
Hello – Before buying your theme, I noticed you show page sections. I particularly like a few of the checkout pages you have on your demo. However, I do not see the “Page Sections” on my installed theme. Am i missing something? thanks.
Hi. if i renew the support could you deregister the Gem Theme from my old url ?
Hi, no need to renew support for this, you can achieve this with TheGem license manager – we have replied on your email request.
How can I center the image carousel ?
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code, thank you.
How do I change the blue banner on the crypto gem pages to be uniform with the homepage? thanks!
Hi, please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code, thank you.
message sent and i appreciate your fast response 
Hi, I opened a ticket over 10 days ago about a licence refund of which I should be entitled (since I didn’t download the item) but I didn’t get any answer. You’re answering my other tickets but not this one. Can you please let me know before the 30-day refund time expires ? Thanks
Hi, kindly provide your ticket number so we can recheck. Thank you.
The latest update has added text labels behind the mobile hamburger menu. It says “Menu” underneath the hamburger icon and then when that is clicked it says “Close” underneath the hamburger icon. Do you know where we turn these text labels off for the mobile menu?
Hi, this sounds like some cache issue, did you clear your website caches? Please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and your purchase code, we will check.
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