6657 comments found.
Pre- sale question 1) Can we do item configuration ? (eg: size, dimension , color0 ? 2) can we set delivery based on location ? 3) will customer be able to order status from their profile ? 4) do you provide order status notification ? 5) can they view invoice from their account ? 6) Can we set delivery fee based on individual item ? 7) can we add differed sizes functionality? ( eg: bed size, mattress size) 
Can we add different type option for individual item ?
thanks and your reply is much appreciated.
Hello, MOC12,
Thank you for your interest in our theme!
1. Yes.
2-6. The functionalities in question are independent of our theme and are inherent features of the WooCommerce plugin. For comprehensive information, we recommend reaching out to WooCommerce support.
7. Indeed, the following article will assist you in creating variable products: https://woo.com/document/variable-product/
We are pleased to inform you that we offer a 7-day money-back guarantee. This policy enables you to purchase our theme and evaluate its features. Should you find that the theme does not meet your expectations, you are entitled to a full refund if requested within the 7-day timeframe.
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8theme team
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Hi, There is a new issue with “progress bar” in “sales booster”. It does not calculate well (it adds a “3” as first digit) under shipping cart. It does it well if I hover the shipping cart icon.
I set the shipping value under the “progress bar > settings” on 50 euros.
Here I post a screenshot: http://tinyurl.com/yuhvrqhd
It always worked well, but suddenly it started to fail, I don’t know why.
I hope you could check this behavior.
Thank you
Hello, @marianogi,
Thank you for contacting us and for using XStore.
We would appreciate it if you could create temporary wp-admin access and share the details via the private content area of the topic on our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ OR contact us via the contact form on this page – https://themeforest.net/user/8theme -This will allow us to review your settings and better understand the issue at hand.
We kindly recommend that you take a complete backup of your site before proceeding.
Thank you for your cooperation.
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8theme team.
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It’s very kind of you. I have just done it.
Hello, @marianogi,
You’re welcome!
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8theme team
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Hello, I’ve inserted my registration key and it has indicated registered but I do not have access to the premium features. It kept saying register your theme and activate the xstore plugin.
I’ve contacted your support team but haven’t gotten any reply yet.
The manual registering and unregistering confirmation process is the worst feature i ever experienced with getting premium theme on this platform.
Please, kindly attend to me asap
Hello, Hanort,
We apologize for any inconvenience you may have encountered.
Upon review, we have not found any communication from you directed to our support team – https://www.8theme.com/forums/xstore-wordpress-support-forum/ . Please submit a request on our support forum or contact us via email through the form on this page – https://themeforest.net/user/8theme . Provide screenshots or a video of the issue, and we will be happy to assist you.
Thank you for your cooperation and we look forward to hearing from you soon.
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Hello,
I have hidden certain categories and products from the store and widget with code inserted in child function.php but it brings the product up in the search.
How can I exclude certain categories from header search?
Thank you.
Hello, Adcreate,
Thank you for contacting us and for using XStore.
We would like to inform you that the category selection feature in header search currently displays all product categories along with the products that have been created under Products > Categories within your platform. At present, there is no functionality available to exclude specific categories from this selection.
However, you do have the option to enable or disable the search functionality by categories. This can be adjusted in the Theme Options under Header Builder > Search > Search By Category.
Should you require a more tailored solution, our developers’ team is available to provide personalized assistance through our customization service. To initiate this process, please visit the following link: https://www.8theme.com/account/#etheme_customization_panel . Once there, submit your request along with your specific requirements. Upon receipt of your request, we will prepare a detailed estimate for the customization work.
Our objective is to craft a design that not only meets your expectations but also elevates the aesthetic and functional aspects of your website. With the expertise of our development team, we are confident that we can customize your website to perfectly fit your unique needs and ensure it stands out.
We appreciate your cooperation and understanding in this matter.
Kind Regards,
8theme team
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Hello,
Thank for your answer.
I have disable the search functionality by categories. The code inserted works for widgets and hide certain categories and products.
The code with other theme on the current website works for the search resaults too.
add_filter( ‘get_terms’, ‘ts_get_subcategory_terms’, 10, 3 ); function ts_get_subcategory_terms( $terms, $taxonomies, $args ) { $new_terms = array(); if ( in_array( ‘product_cat’, $taxonomies ) && ! is_admin() ) { foreach( $terms as $key => $term ) { if ( !in_array( $term->slug, array( ‘1’, ‘2’, ‘3’, ‘4’, ‘4’, ‘6’ ) ) ) { // Exclude categories from widgets $new_terms[] = $term; }} $terms = $new_terms; } return $terms; }
add_action( ‘woocommerce_product_query’, ‘ts_exclude_categories_from_shop_page’ ); function ts_exclude_categories_from_shop_page( $q ) { $tax_query = (array) $q->get( ‘tax_query’ ); $tax_query[] = array( ‘taxonomy’ => ‘product_cat’, ‘field’ => ‘slug’, ‘terms’ => array( ‘1’, ‘2’, ‘3’, ‘4’, ‘4’, ‘6’ ), // Exclude products in the categories. ‘operator’ => ‘NOT IN’ ); $q->set( ‘tax_query’, $tax_query ); }
Hello, Adcreate,
Thank you for your response!
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How to use the theme for Single product website?
Hello, Rmanroh,
Thank you for contacting us and for using XStore.
The theme can be used for a single product website; there are no specific conditions from our side. What exactly are you interested in? Please describe your inquiry in more detail. Have you encountered any problems, or are you having trouble achieving the desired result?
Please write to us by email using the contact form on the following page – https://themeforest.net/user/8theme
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Hello
Do you know that this version compatible with newest (8.4.0) woocommerce version?
Thanks
Hello, Chemistrap,
Thank you for getting in touch with us.
We wish to inform you that, as of the present moment, we have not received any reports from our customers regarding compatibility issues between the most recent version of XStore and the latest version of WooCommerce. The compatibility will be officially included in the forthcoming update of our theme.
Should you encounter any difficulties, we encourage you to bring them to our attention. Please communicate any issues via email, which can be done through our Themeforest profile at the following link: https://themeforest.net/user/8theme
We appreciate your continued support and look forward to assisting you with any concerns that may arise.
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Hi there! Great template. Very happy with your updates. But I have a question.
Regarding the XStore Core plugin. Can you confirm if it is already compatible with WordPress 6.4.2?
You have version 5.2.0 installed. Update to 5.2.5. Compatibility with WordPress 6.4.2: Unknown
Hello, Michielh,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Yes, we can confirm compatibility latest version of our theme with WordPress 6.4.2. If you encounter any issues, please let us know at https://www.8theme.com/forums/xstore-wordpress-support-forum/, and we will assist you as soon as possible.
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hello
i can’t register this theme on my local installation??
when I indicate my purchase code, nothing happens
Hello, Laminak,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We kindly request that you capture a video demonstrating the issue and reach out to us through email by using the contact form on this page: https://themeforest.net/user/8theme
We appreciate your cooperation and look forward to your prompt response.
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8theme team
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Hello, we want to buy a new license for this demo https://xstore.8theme.com/elementor/demos/real-estate/shop/. Can we have a demo mode to see how we are adding the properties in the backend before we buy it?
Hello, Georgegalazios,
We appreciate your interest in XStore.
We are pleased to inform you that you have the option to purchase our theme and evaluate its performance on your staging site for a period of 7 days. Should the theme not meet your expectations within this trial period, we assure you of our commitment to process a full refund.
Please do not hesitate to reach out to us for any presale inquiries you may have. Our team is dedicated to providing you with the support you need.
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Hi, I use Drinks demo, but not add to cart button in the product page?
Hello, Kenkwok,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Kindly navigate to the Theme Options, proceed to WooCommerce, then select Shop, followed by Catalog Mode, and ensure that you disable the Catalog Mode.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hi, may I know is that all your theme can generate mega menu? I am currently using one of the theme but I can’t create mega menu.
Hello, @mcreativedept,
Thank you for using our theme and for contacting us.
Should you be interested in creating a mega menu, we kindly invite you to consult our theme documentation, which provides detailed instructions on the process. https://xstore.helpscoutdocs.com/article/27-mega-menu
We trust this will be of assistance to you.
Warm regards,
The 8Theme Team.
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Nvm
Hi,
I have an issue with the main header of my Xstore Theme after it was updated to the latest version of XSTORE theme 9.2.5. The issue is tat there is no spacing between menu items in the main menu area, social Media icons and the advert area right below the main menu does not accept changes to its BG color. I have tried to correct them under header theme options but any changes I make do not take effect. See below link with demo on issues - https://prnt.sc/w5srvDh0JpWc Kindly advise on what could be the issues and how best I can correct them?Hello, @austin55,
Thank you for contacting us and for using XStore.
Please read our theme documentation here: https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page
Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area of the topic on our Support Forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ OR contact us via the contact form on this page – https://themeforest.net/user/8theme -This will allow us to review your settings and better understand the issue at hand.
Thank you for your cooperation.
Kind Regards,
8theme team.
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Too many issues to solve on this theme, it’s frustrating.
Another issue is that you limit how many times we request support, this is unacceptable. I tried to open new topic on your support site and it says “Oops, you have reached the limit…” after 7 requests… WTF?
We have few issues that needs to be fixed ASAP. 1. Product Data block on Product Edit page is missing the content for Subscriptions Tab (All Products Subscriptions plugin). 2. Category page has some Out Of Stock items and only the Product Title is still clickable but image is not. 3. Out Of Stock items can still be added to cart even after disabling it on WooCommerce > Settings > Products.
Hello, Yossefelbaz,
Thank you for contacting us and for using XStore.
Kindly proceed to post your queries on our support forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/ .
Thank you for your cooperation.
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8theme team
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We updated the Theme and the core, and now the STATIC BLOCK is not there anymore!!!!! THE SAME ISSUE WITH ALL!! PLEASE WRITE US WHY?????
Hello, Ohanyan,
Thank you for getting in touch with us.
We would like to inform you that a simple theme update should not cause significant issues. In order to better understand the situation that has occurred with your website, we kindly request that you reach out to us through our contact form on this page by email – https://themeforest.net/user/8theme . Please provide a link to your site and temporary access credentials to the admin panel.
Additionally, it would be helpful if you could specify the version number of the theme you were using prior to the update.
Your cooperation is greatly appreciated, and we are committed to resolving any problems promptly.
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The update making it disappear the static block part of the site. In the settings the static block is enabled but not appearing
Hello, Ohanyan,
We appreciate your prompt response.
Upon review, we have determined that the issue you reported is not present on our test sites. To address your concern effectively, it is necessary for us to examine the settings on your specific site. We kindly request that you reach out to us via email to facilitate a thorough investigation. Please use the following contact link to get in touch with our support team: https://themeforest.net/user/8theme
Thank you for your cooperation and we look forward to hearing from you soon.
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We have a Woocommerce site we have nearli 8000K product and we want to do it with 7 language. I dont use generally additional info in many themes. line in woodmart extra fileds images and video and so on. for this huge data we should reduce some variables and post meta. I found nearly 1.5M blank data in postmeta can you help us to optimize the site and use your theme?
Hello, Abdo_nahas,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We have customers with a substantial number of products. Should you require personalized assistance, we are able to offer support through our paid customization service. Please feel free to reach out via the following link – https://www.8theme.com/account/#etheme_customization_panel – and we can discuss the details further.
Our aim is to craft a design that not only meets your expectations but also elevates the aesthetic and operational aspects of your website.
We thank you for your understanding and look forward to the opportunity to assist you further.
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Hey Team,
I know my support ended for this item, but i am facing a serious issue, and i do not know if it is intentional by the developer. Let me hope not.
After the recent update of the theme, this happened:
1: Page titles are missing for non-logged in users, but they are visible when one is logged in. And this is the same for the search engines; they are not picking the titles.
2: Page descriptions are missing for non-logged in users, but they are visible when one is logged in. And this is the same for the search engines; they are not picking up the descriptions.
Kindly help me here solve this mess. Thank you.
Hello, Hostnetug,
We have not received any reports of this issue from other customers. It appears that the problem is not evident to users who are logged in, leading us to believe that it may be related to a caching issue, which could cause a corrupted cached version to be displayed to users who are not logged in. We kindly ask that you clear all caches, including those related to plugins, the server, any CDN services, and your browser, and then re-evaluate the situation.
Should the issue persist, please reach out to us through the contact form available at https://themeforest.net/user/8theme or via email. When you do, please include a detailed description of the problem, accompanied by screenshots, and provide the URL of your site for further assistance.
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Does all the demo included for elementor page builder are using new flex container?
Hello, Manishsingh09,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Currently, most of our customers are used to sections, so Flexbox Container was not activated while creating our demos yet.
Don’t worry, Elementor released an option to convert sections to a new flexbox container with just one click. Head up to section settings and you can find the Convert button https://prnt.sc/7gxSk7YuThms in Layout in Elementor Panel. Once you click on this button, a copy of the container containing widgets will be created underneath the section. Also, you can find the same settings in Page Settings that will help you to convert all sections on the page to Elementor Flexbox Containers.
Thank you for your notice and recommendations.
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8theme team
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Thanks for the rely
I can’t do the live paste of the element to my website, why?
Hello, Mcreativedept,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/ (register your account using purchase code – https://www.8theme.com/registration ).
Thank you for your cooperation and we look forward to hearing from you soon via the forum.
Kind Regards,
8theme team
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Hi, I know my support has expired, I’m very satisfied with the theme, everything worked like a charm until now, but this looks like a bug after the latest update.
I’m using the Facebook plugin for Woocommerce, and the last few days the website is unable to save any edits on the product pages. If I disable the Facebook plugin the edits work as usual, but this didn’t happen last week before I updated to the latest xStore version (the Facebook plugin didn’t have any recent update). I tried on 2 different computers with 2 different browsers, the “update” button doesn’t work.
Please be kind and check it out, the Facebook for Woocommerce is a big deal (the original plugin made by Facebook), I guess many people sync the products to their Facebook pages to run ads there. TIA
Hello, Brewtal,
Thank you for getting in touch with us.
We would like to inform you that our support team is prepared to investigate the issue you have encountered. To facilitate this process, please reach out to our support team by visiting the following links:
- XStore WordPress Support Forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/ - Guide on How to Renew Support Period: https://xstore.helpscoutdocs.com/article/92-how-to-renew-support-period
At present, we have identified the problem as a bug associated with the plugin.
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8theme team
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