39268 comments found.
Purchased a support extension and have no access to it. Tried refreshing support status on the Avada portal and still states it’s expired. Emailed Avada support and haven’t heard back in days. Losing close to a week of paid support because of this issue. What’s going on?
Hi Derek,
I checked your ticket history and do not see a new ticket/query from you. The latest ticket you sent us was in August. I’ve sent you a message in the latest ticket. Please reply there and provide the info we requested so we can check this for you.
Thank you. – Abbas
I purchased Avada from ThemeForest on 02/25/2021. I used it in a dev environment for a while but forgot about it. Now, when I try to recover the license, I’m getting an error: “The purchase code is already being used on another staging domain.” Entering the purchase code prompts me to log in to Avada, but importing via Envato gives me an error: “There was an error when attempting to register your account. All Avada purchases on that Envato account are already being used on another Avada account.” Can anybody help me?
Hello @rauhul011093
You can always reset your purchase code via your own my.avada.com dashboard, we have given complete freedom to our customers on how they want to use their purchase code abiding by the license rules and regulations, to learn more about how you can reset it simply read our documentation here => https://avada.com/documentation/how-to-use-my-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
i dont have na avaada account, so when i try to register and click “Import from Envato” i get the error “There was an error when attempting to register your account. All Avada purchases on that Envato account are already being used on another Avada account.” What does that mean? i dont have any other email address.
Hi,
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you.
Hello, I’m experiencing issues with my mobile experience. The font sizes are not resizing as small as I’d like them. Are there any settings to set header font sizes for mobile?
Hi,
You can enable responsive typography so headers (h1, h2 etc) are scaled down automatically on smaller screens.
For details on Responsive Typography setup in Avada, please see: https://avada.com/documentation/responsive-headings/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues please create a support ticket with our team on the below page and we will get back to you as soon as possible.
https://avada.com/documentation/how-to-register-for-my-avada/
Thank you. – Abbas
Hi Avada Team,
After Last Update it seems theme elements are not getting loaded in Edge Browser. Any Fix to that?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Is there social login feature like Wordpress.com
Hi,
We don’t have a social login feature from Avada side. You can try a 3rd party plugin for that if needed.
Thank you. – Abbas
Unfortunately despite all my attempts to resolve the mixed content error caused by template’s fusion-gfonts content uploads it continues to throw a ‘connection untrusted’.
Hello @Tangello
Mixed content error mostly depends on your URL or server SSL settings, however our team will need more information on this to provide you with a more solid response, can you kindly send us a support ticket so we can get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, since I made an update, I can’t use Avada Builder in the products pages. Do you know why? Do I have to activate something somewhere? Thanks for your help
Hello @GreggBazin
Can you kindly check and make sure that your product post type is enabled from the builder options, we have a very detailed article that you can read about it here => https://avada.com/documentation/how-to-use-the-avada-builder-options/#toc_Post_Types
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
strong> Click Here to Get Avada Support
Thanks
-Ammar
You’re my hero! I didn’t know this section. Thanks a lot for such reactivity, amazing team !!!
You are most welcome 
Have a good day!
when install this theme my site got down ‘Gateway time-out Error code 504’
i need refund now this theme not good
Hello @KhaledAlfishawy
A gateway timeout error can be due to multiple reasons, most probably a server specific issue that needs checked, it could be due to some of your server / hosting limits.
Our team will gladly take a look into this issue for you and provide support however we will need you to open a support ticket with our team so this can be checked.
Regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://themeforest.net/page/customer_refund_policy
Click Here to Get Avada Support
Thanks
-Ammar
Hi i think now problem in my server The website was work good and when i install your theme it go down so there is a problem on your theme i think it makes load in server or need alot of resources from the server So there is aproblem in it and i need refund I lost the trust in this theme
I made a support ticket and no replay too
Hi
Our team is working fewer hours on the weekend. We will be responding to you shortly
We look forward to helping you!
Thank you, Shaminder
I have 11 licenses. In one of the license I am unable to see the Avada Form option under Avada Builder Elements in the builder options menu. How to get it?
Sorry. Found it in post types
Hello @ipraveen
Glad to hear that you have worked this out, if you need any further assistance kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, we just renewed support to Avada but it seems our purchase code is used in another account. We can’t open a ticket from our current account (gabriele@clouding.it) as support is resulting as expired. May I ask your help on this? Thanks, Gabriele
Hello There
I can see that you have an active support, I am contacting you on the provided email address via our support ticketing system, kindly check your email for our response.
Thanks
-Ammar
Is it possible for the ‘POST CARDS’ element, when the ‘LAYOUT: CAROUSEL’ is selected, to enable a pause on hover? tnx
Hi,
I’m afraid we don’t have an option to pause the carousel like that.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you have further queries, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Business Demo – Page error Can you please check on the About page the hoover effect for the team? https://avada.website/business/about/
It seams to be broken, as the text is not visible. What do we have to adjust to make it possible on our website?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, this is not a specific request. It is a bug within your template, you can also see it on your tempalte website.
Hello @OUTSTYLEde
I see no issues with the hover effect on that particular section, the hover in team section is working fine as it is supposed to.
Thanks
-Ammar
Hi, please test it on safari, just on this browser there is a bug, please see the screenshot: https://prnt.sc/f0HChlwadi7Z
Hello There
I am still not able to replicate this on Safari, tried on version 17.2.1 on my end. Can you kindly check this on an updated MacOS and browser?
Thanks
-Ammar
Hi, it is the actual version: Version 17.1.2 (19616.2.9.11.12), Mac OS 14.1.2 (23B92).
Hi,
I’m not able to reproduce this on Safari either:
https://share.zight.com/xQuQe7QQI’m going to update Safari later and make some further checks.
Thank you. – Abbas
Hi guys, my support has expired but i was hoping you could let me know if something i want to achieve is possible before putting any more further effort.
We use Avada for a restaurant brand with multiple locations.
On the contact form there is a drop down where they choose their location, based on that selection can they go to different email addresses or would it have to be two separate forms?
Thanks
Hello @TribecaMediaUK
It is definitely possible using the same form, all you have to do is use a select field and then add the email addresses of each location in front of each field as its value, then you can use the placeholder for that field inside your notification tab and you should be able to get that done.
More about placeholders can be read here => https://avada.com/documentation/avada-forms-email-notification-placeholders/
Have a great day!
-Ammar
My theme keeps saying it needs an update, but it’s already updated to the latest version. How can we fix this? Version 7.11.3
Hello @ThaiM
This can happen if you have multiple instances of Avada inside your wp-content folder, if that is the case you could be getting multiple nags as well, kindly make sure that you have a single parent and then a single child theme folder inside your wp-content folder.
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello!!! I installed the theme and imported Avada Mechanic. I have a problem with Google Fonts. Avada Mechanic uses the Epilogue font but in my import it does not work. A default font configured in Backup Font always appears. What do I have to do to be able to use the Epilogue font?
Note: I went to the session (Avada > Options > Typography) and configured the Epilogue Font correctly.
My domain: https://arbonato2.designus.com.br/
Font: Epilogue Backup Font: Comics Sans MS (for testing only) http://arbonato2.designus.com.br/wp-content/uploads/2024/01/teste.pngHello @arbonatoweb
You have a valid support with Avada and should be able to open a support ticket with our team regarding this query, this issue needs to be checked on your site by our support staff to provide you with the required assistance.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
I already managed to identify it.
Glad to hear that.
The magazine demo opens another posts (e.g. Important trends you need to know…) in different layout than another posts (e.g. Easy & healthy snack ideas…) How is this controlled since I can’t pinpoint any setting that would make the difference?
Never mind. I found it. This Swiss knife is getting more and more complex.
Hello @Katsor
This is controlled from the layouts actually, with Avada you can now have different layouts for different posts or categories, we are happy to hear you have worked this out, if you need any further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
How can you change the Avada-Child directory in the HTML path in the /wp-themes to own name?
Hello @pexter1983
We have a very detailed document post that explains how to work with child theme in Avada here => https://avada.com/documentation/avada-child-theme/
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I have uploaded the logo but I can not see the logo on the contact us page.
Hello paul_johnson
It will not be possible to provide a precise response on why this could be happening, we suggest you to kindly open a support ticket with us and our team will get back to you further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
my purchase code was working fine, but now is saying it is being used by another domain. The only thing that has recently changed is going from Http to https. Would that cause an issue? If someone hacked into our page and stole our purchase code, could someone else be using it? We can not do any updates so I need this to work
Hi,
For this, you can login to your support account on our website and navigate to the below URL:
https://my.avada.com/licenses/There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/5zubpq1m (you can hit the refresh button to update this or (chain icon) unregister icon to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
It appears that the site registered was our staging site, so when we migrated the site over to the actual website it didn’t bring the purchase code with it. How do we bring that over to the actual site?
never mind I figured it out. I saw where I could cancel the staging site registration and then switch over to the new site. thank you for showing me the support website for my account.
You are most welcome
In August I told you about the upcoming AdSense consent changes that take place starting from January 16th, and I asked if Avada will make its own cookie consent function to meet Google’s demands. Abbas replied that the team is aware and will make plans. Now, it is only 17 days away and I still don’t see anything Avada related in Google’s list of certified CMPs. What is the situation?
Hi,
I’m checking with our developers about this and will post an update here once I’ve more info.
Please bear with us over the New Year’s period.
Thank you. – Abbas
Hi,
I checked with our dev team – we had internal discussions about this in the past. Right now we don’t have plans for CMP certification. However you can try a CMP plugin for WordPress and see if that works for you.
Thank you. – Abbas
