1457 comments found.
Edit with Elementor is not working, I’m using “CATEGORIES” demo. Any solution?
Can’t edit the home please help me to solve this issue.
Hello,
Thank you for reaching out to us. Please open a ticket on the support site and share your website address. Our team will be ready to help you.
https://uix.ticksy.com/Hey there,
I am trying to achieve gender based categories in woocomerce with your theme, sometimes with the same sub-categories in either parent, for example:
(Mens URL example) /shop/mens/tops/tshirts /shop/mens/tops/hoodies /shop/mens/tops/sweatshirts/
(Womens URL example) /shop/womens/tops/tshirts /shop/womens/tops/hoodies /shop/womens/tops/sweatshirts/
Either Wordpress, or KONTE is not letting me achieve that, but it should be pretty straightforward, in both mens and womens categories, they might share the same sub-categories, like Mens Hoodies and Womens Hoodies, is there a setting that I’m not seeing that achieves this?
This is what Wordpress/KONTE is currently outputting:
(Mens URL output, all good!!!) /shop/mens/tops/tshirts /shop/mens/tops/hoodies /shop/mens/tops/sweatshirts/
(Womens URL output, something is adding to the URL, won’t let me change it) /shop/womens/tops-womens/tshirts-tops-womens/ /shop/womens/tops-womens/hoodies-tops-womens/ /shop/womens/tops-womens/sweayshirts-tops-womens/
Can you help?
Sorry, just sent a support ticket I forgot…
Hello,
Thank you for your feedback. Our team is testing your website and will reply to your ticket as soon as they have the feedback for you.
Hi, can you tell me how change the banners and sliders? I’m using “CATEGORIES” demo
Hello,
Thank you for reaching out to us. Please open a ticket on the support site and share your website address. Our team will be ready to help you.
https://uix.ticksy.com/How to change size of the displayed price in product catalog view?
Hello,
You can adjust it with with the option in the theme option, or you can use a simple CSS. If you need assistance, our team will be ready to help.
Thank you
Where can I find this option?
You can find the options for typography in Appearance > Customize > Typography.
Appearance > Customize > Typography > Product Catalog ?
I see no option for Product Price Size, only Product Title..
Please open a ticket on the support site and provide the admin login credentials, our team will help you check the option.
https://uix.ticksy.com/Thank you
how do I upload demo content? Thanks
Hello,
You can follow this document to import the demo content.
https://docs.uix.store/konte/#/installation/import-demoYou can always open a ticket on the support site if you need further assistance. Our team will be happy to help.
https://uix.ticksy.com/Thank you
How to have Full Width option for the Shop-Page so products are aligned to border of the screen on desktop?
Hello,
Thanks for your question. Unfortunately, at this moment, the shop page doesn’t support the full-width layout.
Thanks for your fast response, possible to do it with CSS? Any plans to make this possible internally? Its becoming quite common for shops, increasing sales. Would be great as a long term Konte user!
Yes, we have a plan to support the full width layout for the shop page. Our team is working on it and will try to implement it into the next update of the theme.
Yes please! When will the next update be?
At this time, we don’t have a fixed date for the next release. We’re continuously working on improvements and bug fixes, and we’ll announce the update as soon as it’s ready.
Thank you.
Hey, how difficult would it be to make the main content body full width with a padding on the left/right side of 50px?
Any way you could show me how to do this on Home v5 home page? I want it so that the entire website is full width but has a padding on the left and right side of 50px. I would greatly appreciate your help! Thanks!
Hi there,
Thanks for reaching out! Adding padding to the main content body for all pages are pretty complex. It may breaks the layout of nested components, like the product gallery on the single product page.
But if you just want to customize the homepage, it is still possible. You can edit your homepage with the Elementor or WPBakery Page Builder and find the option to change the width of content area in the Page Settings (in Elementor editor), or in the the Display Settings meta box (if you are using WPBakery Page Builder).
Besides, you can also use a custom page template that support the Full Width layout.
If you can open a ticket on the support site and provide your website address, our team will help you.
Thank you!
Hello,
Before I buy the template I have a question. I want to make sure that the video also works in the mobile version. At the moment this does not work https://konte.uix.store/elementor/home-v14/
Will this be fixed?
Hello,
Thanks for your question. By default, the video is hidden on mobile. There is an option to show it. You can enable it if you want to keep the video auto-play on mobile.
Please check this document for further information:
https://developers.elementor.com/background-video-in-mobile-mode/Thank you
Hello! I would like to use mailerlite instead of mailchimp can I have the same css result us the mailchimp form u use in your demo and documentation?
Hello,
You may need to use custom CSS to style it a bit. Please open a ticket on the support site. Our developer will be ready to help you.
https://uix.ticksy.com/Thank you
Hi, this theme is really nice but I’m confused why you dont build in the demo installer plugin for 1 click install versus making us upload it after install to import demos? Thanks!
Hello,
Thanks for reaching out to us. This theme have a built-in demo importer. You can follow this document to run it.
https://docs.uix.store/konte/#/installation/import-demoDid you even read my post?? I said, why do we have to INSTALL the Soo Demo Importer plugin SEPARATELY, why not include it in your list of plugins it installs automatically?
It should be included in the initial list of plugins (https://prnt.sc/zLCn_HiIpbAP) so dont have to install it AFTER THE FACT.
Hello,
We apologize for any inconvenience encountered during the installation of the demo importer plugin. We understand that this plugin is frequently used during the initial website setup process. However, following website launch, its continuous presence may not be necessary.
While the plugin remains listed amongst recommended plugins for accessibility purposes, its persistent presence within the admin area may contribute to unnecessary menu clutter and potentially hinder user experience. To avoid this, we don’t include this plugin in the list.
Should you require the plugin’s ongoing presence within the plugin list, our developer team can assist by implementing a simple code snippet within your child theme.
Please do not hesitate to reach out to our support team on the support site.
https://uix.ticksy.com/Thank you
Thank you for taking the time to explain! I’ll make sure I delete after demo install.
You’re welcome!
I have added blog header image but it is not getting visible in blog archive page. Please help me.
https://shineorra.com/blog/Hello,
The default blog header image is used for the category page. On the blog page, the page header doesn’t support images.
You can check this document for more information:
https://docs.uix.store/konte/#/theme-options/blog?id=blog-headerThank you
The blog archive page blog slider in not working. How to get images in the slider?
Thanks for your feedback. Perhaps it conflict with a plugin on your website. Please open a ticket on the support site and provide the admin login credentials. Our team will help you check and solve the problem.
https://uix.ticksy.com/Thank you
Hi, I would like to shut down this window that keeps popping out with the last update. It’s a product additional information about the product. In mobile view is very annoying as it’s spread threw all screen. And i really don’t need it. Can you please tell me where to switch this function off?
Hello,
Thanks for your feedback. This problem was fixed in the recent update of the theme. You can follow this document to update your theme and fix the issue.
https://docs.uix.store/konte/#/update/update-themeHi I spent hours trying to figure out how to solve this problem but still nothing… font is not responsive so looks good on desk but looks horribly big on phone.. The “Enable responsive font size settings” on “Custom Heading” is missing… so can’t use responsive font…. can you plz help fix this?
Hello,
Thank you for your feedback. The WPBakery Page Builder provides limited responsive options to control fonts. You should switch to Elementor to build your website easier.
If you want to keep using WPBakery Page Builder, you may need to use custom CSS customize your website.
If you need further assistance, please open a ticket on the support site. Our team will help you.
no is not, I’m using WPBakery Page Builder on another website and it provide all responsive settings to adapt font size on desk and phone. I already opened a ticket bout your teams seams not to be able to provide a solution… that’s why I came here to ask
Thank you for your sharing. Actually, the official plugin doesn’t provide the option for font size on mobile. Perhaps you have an addon plugin installed on that website. Please check it again.
In this theme, we always includwe the latest version of WPBakery Page Builder with the theme package. At this moment, it is version 7.2, as you can check on the plugin page:
https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431Thank you for your feedback! I checked but couldn’t find the answer. The other them I’m using where WPBakery is giving responsive font options is Kleo Theme. Since many users of Konte might have the same issue I’m having now with responsive font, can you please check Kleo Them and see how their WPBakery manage to provide responsive fort? TKS!
Unfortunately, we don’t have permission to access that theme and check the code. Looks like the Kleo theme has custom addons to add responsive options for the font size.
Hello, I had a problem when I tried to update PHP 8 version, The whole website failed. What should I do? Thank you
www.alacartebkk.com
Hello,
Thanks for your feedback. Perhaps some PHP modules were not enabled and it caused this issue. You can use the Tools > Site Health to check the server and installed missing modules to fix this issues.
Hello guys, i use your theme since long time ago, didnt hat time for it but now i have like daily 300-400 fake accounts ar created because of the theme.
Is easy to create an account because of the right slide shows and even if i install recaptcha plugin is now showing or working
Hello,
Thanks for reaching out to us. You should install the reCaptcha to your store to prevent spamming.
There are some plugins that you can try:
https://woo.com/products/recaptcha-for-woocommerce/ https://wordpress.org/plugins/recaptcha-woo/reCaptcha not working on the theme, it just dose not shows on forms
Please share your website address, so we can check it and provide better assistance.
Thank you
Hello, I have a question, I bought the theme and I have it installed on my domain, but I have a subdomain, can I also put the theme there?
Hello,
Thanks for reaching out to us. If you have a plan to test the theme on the sub-domain, the answer is yes. But if the sub-domain is another website, you will need a second license.
Please check this document for more information:
https://docs.uix.store/konte/#/getting-started/theme-licenseIf you have any question, please feel feel to open a ticket on the support site. Our team will be ready to help.
https://uix.ticksy.com/posted in error
Thank you for contacting us. We’re always here to help. Please don’t hesitate to reach out if you have any further questions or concerns.
I am using template number 4 to display products (https://konte.uix.store/product/slim-trapered-rip-jeans/?product_layout=v4). I have two questions:
1. In the demo I am creating (https://goo.su/H6aEeaQ), the image should appear in 500×500, but it appears in 400×400, and the image is very close to the left. I would like it to be centered.
2. The title description should appear, because the details appear directly without a title.
Hello,
Regarding your questions:
1. Looks like you set the image size to 400 for single product image. Please go to Appearance > Customize > WooCommerce > Product Images and check your settings again.
You can use this CSS to align the image to center:
.woocommerce-product-gallery .woocommerce-product-gallery__image img {
margin: 0 auto;
}
2. Do you mean the short description? It should appear below the title. Do you have a custom code that removes it? Please open a ticket on the support site and provide the admin login credentials. Our developer will help you check it.
https://uix.ticksy.com/Thank you
Hi! I have a question about the Instagram Shop demo. Is it still work now? any prerequisite for the buyer or any ig account works?
Hello,
Yes, the Instagram is working well. You can check this demo:
https://konte.uix.store/home-v13/This feature works with any IG account. You just need to connect your IG account to an app to allows it display your photos on your website.
Thank you
Hi guys, I’m loving this theme.
I’m wondering if there’s a way to add the short description of a product in the quick view modal. I’m aware there’s no option to do that and it would involve adding code to a template. If you can point me in the right direction I would be very grateful.
I’m using the child theme.
Thanks in advance for any help you can provide. Cheers!
Hello,
Thank you for reaching out. By default, the quick-view does support showing the short description. You can check our demo site for more details.
https://konte.uix.store/If you want to modify the quick-view, you can override the template inside the “konte/woocommerce” directory.
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