80 comments found.
Hi, I purchased this theme and installed it and it was working fine but all of a sudden the Additional CSS is now no longer working. Can you suggest why this would be happening? Thanks
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I bought this theme to use it with WpBackery page Builder but, after activating the theme, importing the components and installing WpBackery, the shortcodes of the demo pages no longer work as they should. Can you give me any suggestions to restore them properly?
Hi there,
Have you activated the WPBakery plugin from Plugins panel? Please for further instructions and assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hello, the WPBackery plugin has been activated. Specifically, when you have to edit a demo page it results only a text block with the contents of the whole demo and without the use of shortcodes. When you have to create a page from scratch, the shortcodes are present and seem to work as they should. Can you give me some suggestions to solve the problem?
Hi there,
Please, submit a ticket to our Help Center and one of our support agents will assist you.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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I have an issue with the footer. I imported the demo but i can’t edit the footer column in the widget
Hi there,
Thank you for reaching us!
Please, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi team, I installed the Tobel theme in wordpress.com, and set its demo content to my site content, and now I need to change the title “Tobel” to my site name. How do I do that? And also how to link/build my single product page to one of the single product page that come with the demo template?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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I have submittted ticket to the Help Center couple days ago. but no replied so far
Hi there,
We do see that your request has been responded so if you need any further assistance feel free to continue the conversation with our support team. They will be happy to assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hello QODE team. I wonder which chat app can be installed on to the theme (Töbel – Modern Furniture Store) ? Which one is the best one compatible with this theme? and also Product Review app?
Hello,
There are a lot of plugins available and it is not possible to test our theme with all of them. Our main focus is to help with built-in theme functionalities and supported plugins. We cannot give you an exact recommendation as we haven’t tested such plugins with the Töbel theme and we cannot guarantee their 100% functionality.
Our themes rely on the WooCommerce plugin when it comes to shop functionalities and this plugin has an option to enable reviews for products.
Support
Elated Portfolio part of
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Hello QODE team, after browsed through the comments here, I wonder, if I purchase the theme (Töbel – Modern Furniture Store), could your team can help me to install it on my Wordpress account? I don’t have my own server. My account is on https://wordpress.com/ ? I certainly can provide Temporary Login Without Password for your help.
Hello,
Thank you for reaching us!
Installation of the theme is not included in the support, however, the procedure is covered in this article here. Our support agents can assist you with demo import if you need further assistance.
Also, please check if your wordpress.com plan allows usage of premium themes.
Support
Elated Portfolio part of
Qode Interactive
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Hi,
I’ve just bought and installed this theme with the demo data. When I visit a single product page and click on a product image, i get 2 popups. When i disable the image lightbox, the second popup gets disabled.
So when I want to use the Magnify Popup, I always get a “blocking” fancybox which i first need to click away before I can use the Magnify Popup. As i’m not the only one with this issue (clean installation with only theme plugins activated), I would like to get a solution here so others can also benefit from the solution.
Maybe the bug is the reason why the Magnify popup isn’t active in the demo? See https://tobel.qodeinteractive.com/product/black-chairs/
Greetings, Ferhat
I have another issue 2. This issue happens on the single variable product page. When i don’t want to use the YITH variations options, I get the default Select2 dropdown option. When I click on the select2 selector, the option list is shown until i release the mouse button. There seems to be a propagation error here. It only works correctly when i click on the arrow on the right side.
This issue is also not visible on your demo because there you use the YITH variations. So if you don’t wan’t to use it, you have a bug. I’ve also tested this on 2 different clean installations/servers, same bug keeps happening.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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As i’m not the only person with this issue, it would be good to reply here so other users of your theme can see the solution.
Please also note the 1 star review placed by ahmedwaqashusnain 3 months ago. He also has one of the bugs as me. Looks like you’ve been notified by this bug at least 3 months ago and still there is no fix for this…
Hi there,
No problem but in order to investigate this further we our support team is available to help. That is why we directed you to our help center.
Thanks for understanding
Support
Elated Portfolio part of
Qode Interactive
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Please help me in importing the theme, It stops at 72%.
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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The demo is not importing properly, I purchased the Tobel Theme, Very extremely disappointed.
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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is them suport RTL ?
Hi there,
Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi,
I was trying to use the contact 7 forms that came with the demo. Before I switched the demo info out it seemed to work, however I needed to put in my email address in order to receive the forms and it stopped working. UnfortunateIy, I keep getting an error message that says… There was an error trying to send your message. Please try again later.” I would appreciate any help that you could send regarding helping me resolved this issue.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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You can’t change the slidershow revolution links, the links on instagram, facebook and linkedin. I change both on slide revolution and they continue with your company links.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi there, this theme is so nice but not working, I lost a lot of time fixing the problem also your support was too weak, and respond to emails for more than 5 days. please return my money as soon as possible best regards
Hi there,
Thanks for writing in!
Our average response time is around 24 hours, but please note that we do not operate during the weekends, therefor you might get a delayed response sometime. Our team gives their best to answer as soon as possible as well as we do see that your request has been responded. Best practice would be to see what is occurring on your end so this can be resolved. When it comes to refunds, you can read more about it here.
We do hope that you will continue the conversation with our support team though.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I bought this theme but I’m not able to install it due to some theme requirements: I fix all except this: PHP Time Limit = 0 The current value is insufficient to properly support the theme. Please adjust this value to 300 in order to meet the theme requirements. I increase this limit from .htaccess and also from PHP Selector Options I have increased max_input_time to 30, but themes say again it’s 0. How to fix this theme problem?
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you still need assistance, we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi. I need to start building on different domain and later on transfer theme for the client. Will i be able to?
Hello,
Thank you for reaching us!
In case you used your purchase code to register one installation, you are required to deregister in order to use the purchase code on a different installation.
You can find more info regarding registration/deregistration here and feel free to reach us if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I would like a refund as the template does not work well with Elementor
Hello,
The theme is compatible with Elementor and if you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Since our themes are sold exclusively on ThemeForest, refunds are handled on Envato Market directly as explained in this article here, and we do follow official Envato Market refund policy which you can check in this link.
Support
Elated Portfolio part of
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I just get a troubleshooting message when I try to upload the theme and I cannot save the items to my Theme library they are not showing up anywhere when I sent a direct email with my issues to the theme author I was not responded to.
Hi,
We are not sure which email you’ve used to contact us. We would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
Support
Elated Portfolio part of
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The title template from pages about, our team, our clients they are different from the demo theme and the imported theme. What should I do to get the same layout.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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I am developing this theme on a test domain with the license key. If I move the site to the main domain will I lose the content on the test domain/main domain because I have only one license key?
Hi,
If you need to use your purchase code both on a staging domain and main domain, then please submit a ticket at our Help Center, include full url of your staging domain, full url of your main domain and our support agents will add your staging domain as a related domain.
Support
Elated Portfolio part of
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Is this template compatible with shopify? I bought it but I may made a mistake
I HAVE THIS ERROR zip does not contain a valid theme: missing template “layout/theme.liquid”
Hello,
Unfortunately no, we don’t have Shopify versions of our themes. We are focused on creating WordPress themes and this theme can only be used on a WordPress installation.
Support
Elated Portfolio part of
Qode Interactive
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Is there any change i can have a refund? I made a mistake, someone recomended this to me, I’m not an expert and I thought it would be easy as shopify templates . Waiting for your response, hope you can help me so I can buy another one that is easy to me
Hi,
Since our themes are sold exclusively on ThemeForest, refunds are handled on Envato Market directly as explained in this article here, and we do follow official Envato Market refund policy which you can check in this link.
Support
Elated Portfolio part of
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how to delete woocommerce cache. I added new content after publishing. but no change in view how to fix it.
Hello,
If the content of the description tab is not being updated please navigate to Elementor > Settings and check if the Elementor is enabled for Products. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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