23243 comments found.
the business consulting 4 template has a header but you cannot edit it in porto builder elementor. its just a bunch of code at the top. I want to remove that purple bar at the top. where is that purple bar set to turn on and off or edit? bookkeeperunlimited.com
Hello, @americansignletters,
First of all, the demo imported on your site is not business consulting 4 but its business consulting 5.
And you can remove/modify the header top from Porto >> Template Builder >> Blocks and edit/remove the header top from there as per your requirements, please refer to these screenshots: https://postimg.cc/3W48FyJQ & https://postimg.cc/kVBzPbHn
Regards, P-THEMES.
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Hi Porto, When client is calculation the transport (selecting country etc…) Any way to not show all the countries of the world? Only countryes than I want.
thanks,
Hello, @Joaquim_,
Well, the transport calculation and selecting countries have been managed by the WooCommerce plugin, so we suggest you to check the official WooCommerce documentation and settings of the shipping.
OR please refer to this article: https://woo.com/document/country-restrictions-woocommerce/
This is not related to our theme but with WooCommerce so please try to reach out to the WooCommerce support.
Regards, P-THEMES.
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I get this crazy looking site when im importing business 5 demo. its not ssl https://www.bookkeeperunlimited.com/
Hello, @americansignletters,
I have just checked your site now and it is working perfectly fine at my end, please refer to this screenshot: https://postimg.cc/DS6szHpP it must be the cache issue at your end nothing else.
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Hi, Before I used side header with customizer. On the new version it’s not available. How can I create the same header with the new Header builder? Thanks!
Hello, @ayesha616,
Please navigate to Porto >> Template Builder >> Header >> Edit/Create the header with page builder and then under Post Setting >> Porto Settings >> Choose/Set the Header Type as “Side”, please refer to this screenshot: https://postimg.cc/G95P1WT0
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Hello, @americansignletters,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
Hi Porto, any way to add the typical floating add to cart for movile and for pc? In a layout product page. Thanks
Hello, @Joaquim_,
If you are using the Single Product Builder for your product page then you have to edit the particular template under Porto >> Template Builder >> Single Product and add/insert the “Sticky Add to Cart” element to that page as per your requirements: https://postimg.cc/SYNx4pxw
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I understand I have to edit the template product and save, something more?, correct?
In case in the future I use another page layout product (predefined layout by Porto) the add to cart button also works?
thanks,
Hello, @Joaquim_,
If you create the new layout with template builder then you should have to add the same element again in that new layout as well.
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Photography themes are now missing in the list of demo prebuilt websites. They were available in last month releases. Kindly confirm either the Photography themes are now not available or they are missing by mistake? I need to create some websites with Photography theme that’s why I am concerned about it
Hello, @ziaulmustafakaleem,
In the most recent theme update, certain demos have been temporarily disabled for users not utilizing the Full Site Editing (FSE) feature due to reported issues on their sites. To address these concerns, we have decided to temporarily deactivate the demos not designed for FSE. Our development team is actively working on resolving these issues, and in the upcoming update, these demos will be re-enabled for users to import. Thank you for your understanding.
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Hi, i want to show the related products on the single product page as a tab. I use a very simple snippet which works well on other websites but not with porto theme. What am I doing wrong?
remove_action( ‘woocommerce_after_single_product_summary’, ‘woocommerce_output_related_products’, 20);
add_filter( ‘woocommerce_product_tabs’, ‘bbloomer_new_product_tab’ );
function bbloomer_new_product_tab( $tabs ) { $tabs[‘related_products’] = array( ‘title’ => __( ‘Reserve onderdelen’, ‘woocommerce’ ), ‘priority’ => 70, ‘callback’ => ‘bbloomer_new_product_tab_content’ ); return $tabs; }
// Third, let’s put the related products inside
function bbloomer_new_product_tab_content() { woocommerce_output_related_products(); }
Hello, @dennygoosensen,
1. Please check the execution point of your code. Execution point should be after this instruction ‘add_action( ‘woocommerce_after_single_product_summary’, ‘woocommerce_output_related_products’, 20)’ in woocommerce plugin or porto theme
2. If the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Website crashed with the latest update. Kindly help me fix it
Hello, @ummiq,
Sorry for the inconvenience but we have fixed this compatibility issue.
Please check our theme changelog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Please update the theme and core plugin again manually by redownloading from Themeforest and it will solve your issue.
Please try to update the theme and porto functionality plugin via FTP or Cpanel. https://www.portotheme.com/wordpress/porto/documentation/update-theme/
After that, please should apply the patches in Porto>patcher.
Regards, P-THEMES.
I updated the theme using “One click update” option you showed in the documentation link above. The elementor plugin is actually crashing the website What am I missing here?
Hello, @ummiq,
Could you please contact us via our support system with your site WP Admin URL and Credentials and also the FTP Login details as well so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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The support was expired. How to reach you with the info you have asked for?
Hello, @ummiq,
You can contact us via our support system here: http://portotheme.com/support
OR
You can contact us via our forum here: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/
OR
You can reach out to me via email aizazawan55@yahoo.com
Regards, P-THEMES.
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I have sent you the email with all the info you asked. Thanks 
Hello, @ummiq,
We have already replied to your email, please check our reply there and then reply back to it accordingly.
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Hi,
After latest update, my website crashed completely. Please help
Hello, @tera_systems,
Sorry for the inconvenience but we have fixed this compatibility issue.
Please check our theme changelog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Please update the theme and core plugin again manually by redownloading from Themeforest and it will solve your issue.
Please try to update the theme and porto functionality plugin via FTP or Cpanel. https://www.portotheme.com/wordpress/porto/documentation/update-theme/
After that, please should apply the patches in Porto>patcher.
Regards, P-THEMES.
I got this after uploading via ftp
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hello, @tera_systems,
Please contact us via our support system with your site WP Admin URL and Credentials and also with Cpanel URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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My support is expired long time ago. I had no problem before just now we got this problem after the update. Please advise
please send me support email to contact. Please consider this as an urgent matter
Hello, @tera_systems,
You can generate the support topic on the forum here: https://www.portotheme.com/forums/forum/porto-multi-purpose-woocommerce-theme/
OR you can contact us via our support system here: http://portotheme.com/support
OR you can contact us via our email aizazawan55@yahoo.com
Regards, P-THEMES.
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Ticket is submitted
Hello, @tera_systems,
We already replied to your support ticket, please check our reply into your support ticket and then reply back to it accordingly.
Regards, P-THEMES.
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Hello,
Recently with a previous update “enter your code” to enter the coupon code in checkout page became unclickable.
I have done some updates to the WP core, Porto theme & woocommerce, but this did not fix the issue, then I tried disabling plugins, but again this did not fix the issue.
What I could do to fix it? Would there be a change in some code? Or a CSS code?
Thanks,
Hello, @SolutionsDev,
I have tested the coupon code portion on the cart and checkout page using the latest version of the theme on our test site it is working perfectly fine there is nothing wrong with the theme. Would you please contact us via our support forum by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution?
Regards, P-THEMES.
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Hello @everyone !
Recently, WooCommerce and Elementor and YITH WooCommerce Ajax Search plugin updated to new version.
So our theme added compatibility with these above versions.
For it, We offer you to update the latest Porto Theme and Porto Functionality version.
And then Please should apply the patches. https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/Thank you for choosing us. Kind regards.
Hi, i love Porto theme but i have an issue when i try to create different block (ex. footer) for every language (i use Polylang). Porto show only a language block foe all languages. Do i something wrong? How can i manage same block for different languages? I suggest to add a new condition about language to the “Page layout” section. Best regards. L.Z.
Hello, @lukezed,
You have to translate the Block in all the languages then it will show on all languages. Please make sure that you have enabled the option to translate the blocks from Languages >> Settings >> Enable the check for all the taxonomies and post types to translate with Polylang plugin.
Otherwise, if the issue still exists then please share the WP admin login details of your site through our support forum so we will check and provide you a possible solution.
Regards, P-THEMES.
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Hi, the Porto Theme – Functionality plugin crashed my site with latest WP update (6.4.2). Had to rollback. Please check that out.
Hello, @Producciones20,
Sorry for the inconvenience but we have fixed this compatibility issue.
Please check our theme changelog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Please update the theme and core plugin again manually by redownloading from Themeforest and it will solve your issue.
Please try to update the theme and porto functionality plugin via FTP or Cpanel. https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Regards, P-THEMES.
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Hello. Previously, I entered the activation code on another host. That host has been deleted, how can I enter the old activation code on the new one?
Hello, @SpancherSplash,
Could you please share the first right digits of your theme purchase code, so that I will look into our DB on which site is is registered and reset it for you.
Regards, P-THEMES.
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75203fa9
this is
Hello, @SpancherSplash,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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thank you so much.
when i download and install the file is it working on php8.2.
Hello, @SpancherSplash,
Yes the very latest version of the theme is surely work on PHP version 8.2
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Hi Porto, In the corner top – right where are showed the products in add to cart. When I press ” – ” or ” + ” for adding or removing products. It takes lot of time in updating and I cancell the action. Any suggestion and how to deactivate?
thanks
Hello, @Joaquim_,
Could you please provide me the screenshot or the small video clip of your issue for my better understanding of what actually are you talking about? Specifically, the cornet top you are talking about?
Regards, P-THEMES.
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Hello, @Joaquim_,
If your quantity change feature is taking a lot of time and getting stuck when clicking on the plus and minus signs, it could be due to several reasons:
Server Response Time: The delay might be caused by slow server response times. If the server takes too long to process the request and send back the updated quantity, it can lead to a laggy experience for the user.
Network Latency: High network latency can also contribute to delays. If the client-server communication takes too long due to network issues, it can impact the performance of the quantity change feature.
Database Performance: If the quantity change involves database operations (e.g., updating inventory levels), slow database performance can cause delays in processing the request.
To fix the issues, you can contact your hosting provider and ask to fix these issues for you.
Regards, P-THEMES.
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ok but for deactivate this option ? I mean I remember there are a button to hide or not this feature ”+” ”-”
Hello, @Joaquim_,
Yes, you can turn OFF the quantity input field in the minicart from Porto >> Theme Options >> Header >> WooCommerce as per your requirements: https://pasteboard.co/w2TlgKaupZct.png
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Hi Porto,
There is too much space here, after adding the block in all site.
https://candleart.es/space.JPG And here too in the products. At the top the first space also is too much space. https://candleart.es/space 2.JPGCan I do something to reduce it?
thanks,
Joaquín Candle Art
Hello, @Joaquim_,
Please try with the below given CSS code, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
.porto-block.has-pb-edit p {
margin: 0 !important;
}
Regards, P-THEMES.
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Hi Porto, I think this reply has no correlation with the query because the query should be from yesterday I did and says two months. Please can you verify? And the query from yesterday regarding to reduce the top part of the banner I can t see.
Thanks sorry for inconveniente Joaquin
Hello, @Joaquim_,
That is for the same query that you wrote two days ago, https://pasteboard.co/XOe9osDj8KAN.png, and mistakenly you wrote in two months old comment: https://themeforest.net/comments/30503229
So the reply is properly related to your query.Regards, P-THEMES.
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Hello, when enabling full site editing and using header builder template, cart is not visible with parallax efect from shop 16. it hides under parralax section. it does not work if mini cart slides in left either. https://fitmeup.lt/ chek it and try to hover on cart icon on header. Submitted request via support no answer
Hello, @knowing888,
We have already solved and replied to your support ticket #35173 please check back our reply into your support ticket and then reply back to it accordingly.
Regards, P-THEMES.
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Hi,
I want to buy a new license, but before I buy,
1. Is adding several dropdown variables to the product, like this screenshot on your theme, possible?
https://www.dropbox.com/scl/fi/yj0kx9fx5num8pg1okdtf/Screenshot-2024-01-11-105819.png?rlkey=snm8ttm7sxcdlijrxpabcs2bg&dl=02. Is it possible to add the upload button to the product, like this screenshot on your theme?
https://www.dropbox.com/scl/fi/8k12d8lyw0k08hr8rkmrx/Screenshot-2024-01-11-111803.png?rlkey=xgfagp97ojm4qbyr0gpa3vvxg&dl=0Thanks!
Hello, @sfantagiro,
First of all, thanks for showing your interest in Porto WordPress
1. Yes you can create as many as possible attributes and then create variations using those attributes in our theme, basically, it’s the default functionality of WooCommerce.
2. Unfortunately, this is not possible with our theme, but by default, WooCommerce does not provide such functionality, so you have to look for any third-party plugin for such an upload button that better suits your requirements.
Regards, P-THEMES.
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Hello, I changed the primary color of site in theme options but the main horizontal menu is still blue. Do I need to change its color somewhere else? please check maybe I’m seeing cache : kidsvip.ir ... Thanks
And something slowing down the page load. The first byte receive is fine and fast but after hat it takes a lot of time to load the page and meanwhile it shows blank (preloader is disabled).
About first issue I found the color in header builder and changed it to pink but in front end its still blue! And also please answer about speed. It looks like it stock on loading something or connection to somewhere. and sticks at it.
Hello, @webnegaran,
1. It is showing pink to me, please refer to this screenshot: https://postimg.cc/MX1t0q7G please check back again after clearing the cache.
2. And for the site speed, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/?s=speed
Regards, P-THEMES.
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Yes it was cach and I know how to change the bar color but now the problem is mouse roll-over , it makes it pink, may I ask where can I modify this? Thanks
Hello, @webnegaran,
Do you mean the hover color of the menu item?
You can change the hover color of the menu item from Porto >> Theme Options >> Menu >> Menu Styling as per your requirements.
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Hi there,
Question before buying:
I would like to use this theme on my wordpress but i don’t need any woocommerce. Is it still possible to use without woocommerce ?
I saw the Medical Template on your other Porto product, is it possible to use this template for the wordpress version?
Thanks
Hello, @ludomuse,
First of all, thanks for showing your interest in Porto WordPress
Yes absolutely you can use our theme and the medical demo without WooCommerce as well.
Regards, P-THEMES.
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