4058 comments found.
HI, Is there a feature that, instead of paying writers to add posts or articles, charges them through a subscription model? Thanks.
Hi,
Thank you for your interest in our theme.
Yes, we have a plugin called ‘Penci Front-End Submission’ that will assist you in doing that.
Best Regards,
PenciDesign
Hi, does the theme ads manager offer home page takeover ads? If yes how do i configure it to work.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
PRIVATE TICKET #3552883 this is my ticket number
QUESTION: I am using the DIY2 theme. I cant see where to remove the header image. Its pink with flowers and there is text in front of it that says “craftediy” I ned to remove the image bend that text. Thanks.
Hi,
You can change it via Customize > Logo & Header > Colors > Header Background Image.
Next time, if you have any questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thanks so much for the quick reply. Its much appreciated. Let me give that a try.
Hello again, I have bought your theme as it looks gorgeous and useful. I have some questions,
1) I am using Litespeed Cache plugin, do you have any recommended settings for your theme? 2) Also I am using Imagify does this plugin works well with your theme? 3) Do I need to uninstall these 2 plugins as I have lots of images been compressed and turned into webp by these plugins or is there any way that you can tell me to do without having any problems before changing our previous theme to yours.
Thank you
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Are there any setting I should use for LiteSpeed Cache using your template?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
My soledad website was updated to new version automatically and home page lost the configuration
Hi,
Thank you for purchasing our theme.
Strangely, I didn’t hear any issue like this before. Maybe your previous installation is wrong.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Got it !, thank you !
My website speed is slow if I use this theme of yours, is it possible to improve my website speed? https://idleofficetycoonapk.com/ please Inform.
Hello,
Thank you for considering our theme.
Certainly, achieving good speed with our theme is straightforward. Our theme is optimized for speed. You can review an example here
And we have documentation on how to optimize your site’s speed available here. Simply follow the guidelines provided to enhance your website’s performance.
Best Regards,
PenciDesign
Hello I want to ask you something we are using an different template for our news website but if we buy your template is it easy to setup the theme without losing any news we have added already. We have added our news as posts. So dont want to lose any news while we are changing our theme.
Hello,
Thank you for considering our theme.
Absolutely, transitioning to our theme is straightforward. Here’s what you need to do:
1/ Deactivate all the necessary plugins that came with your old theme.
2/ Install and activate the Soledad theme, then install the plugins you intend to use.
3/ Import the demo style you prefer and customize it to your liking.
It’s a simple process. If you encounter any issues, reach out to us on our support forum. Our support team is always available to assist you.
Best Regards,
PenciDesign
Thank you for your quick reply so your theme also has the same system right? The news are added as posts like we are doing on our website. I am sorry about asking these but saw different systems so just want to be sure for all.
Hi,
Yes, our theme is a premium WordPress theme and operates on the same system as other WordPress themes.
Best Regards,
PenciDesign
Updates is Realy cool but , where is gaming layout? new version as promised that you were working on it .. i thought i would be in start of 2024 but still no.
Hi,
We appreciate your patience as we work on creating new demos, but we need more time to do that. Rushing the process might compromise the quality we aim to deliver to all our customers. Rest assured, once everything is perfected, we’ll release them accordingly.
Best Regards,
PenciDesign
I am Waiting To Start my Gaming / Blog / Magazine Project ..
Hi
i have sent a message from the contact form. Kindly check and help me regarding the license problem.
thanks
Hello,
We’ve responded to your email. Kindly check it at your convenience. No need to duplicate notifications here once you’ve already sent us an email. This helps us avoid duplicative efforts. Thank you.
Best Regards,
PenciDesign
I want to remove the <time> HTML tag on a page (page not an post) so that Google search won’t display the time of my website on search results anymore. What should I do?
Hello,
We’ve responded to your email. Kindly check it at your convenience. No need to duplicate notifications here once you’ve already sent us an email. This helps us avoid duplicative efforts. Thank you.
Best Regards,
PenciDesign
Hello,
Just installed the theme Modern News Demo. What’s the best permalink structure for a modern news website? Thanks
Hi,
Thank you for purchasing our theme.
You can set the permalink structure to ‘Post name’ (change it via Dashboard > Settings > Permalinks). This structure is suitable for various types of websites.
Next time, if you have questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Isn’t it quite deceiving to promote the theme with the AI capabilities, where one needs to actually subscribe to the Open AI API for to use any kind of the AI at all. API costs extra money and if one already owns a regular Open AI subscription, then he is just pointlessly paying double. So, you are actually just pointlessly creating more costs to the end user with your build in “AI capability”. Furthermore, without a single valuable plugin, your theme seems way too overpriced.
Hi,
Thank you for your interest in our theme.
Firstly, regarding AI features, they are premium features provided by AI, so naturally, there is a cost associated with their use. We cannot negotiate ‘free’ access to these AI features. However, we have integrated them into WordPress to ensure a seamless and user-friendly experience for you.
While you might feel our theme is overpriced, the multitude of features and demos it offers actually provides great value for any customer. Cheaper themes may initially save you money, but they often lack regular updates and comprehensive features. Our commitment to updating and maintaining this theme for over 10 years ensures its reliability and functionality. Considering this ongoing support, $59 is a reasonable price for our theme. Please note, we plan to increase the price in the near future.
Best Regards,
PenciDesign
Do not understand me wrong, was not looking for a cheap theme at all. I am not however just jumping on the theme since I made such a mistake before. Today, I check them detailed through and try to value it. Last in the sense of, if it’s actually worth the money or one is just overblowing the value with some modules, which alternatives, are actually free to have in the WP plugin section. I do, however, wish you good luck with the price increase, something tells me you are going to need it there… 
Thank you for your feedback. While you can certainly use a free plugin from the WP plugin section, there’s a possibility that the author might discontinue it since there’s no financial incentive to sustain its maintenance. Hope you can understand our points.
Best Regards,
PenciDesign
When Will Be Update? I Can’t Wait for a gaming layout .. From Ideal Theme Sudios!
Hi,
We’re currently working on new demos, but I can’t provide an exact release date. Please refer to the update changelog to stay informed about its availability. And please note that the majority of our demos are now compatible with game sites without any issues. I encourage you to give them a try! Next time, if you have any questions, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). We’ll check and assist you. Please note that comments here are intended for pre-sale questions
Best regards, PenciDesign
Hello can you tell me please how is the best way to make paid post by post and not with a subscription system ? Thanks
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi, I couldnt find how to deactivate the licence. Could you help me, I need to activate in my new project, thanks.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
when i try to upload the theme it says The link you followed has expired. Please try again. all the time what is with this bug issue and how can you help me fix this i just purchased the theme few munites ago
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hola, tengo un problema con mi galería. Estaba funcionando perfectamente, pero ahora no se ven las imágenes. Están en sus categorías colocadas, por eso no entiendo porqué no se muestran. Hasta ahora estaban funcionando perfectamente. MI web es: https://ohquefoto.com/galeria
Hi, I have a problem with my gallery. It was working perfectly, but now the images are not visible. They are in their placed categories, that’s why I don’t understand why they are not shown. Until now they were working perfectly. My website is: https://ohquefoto.com/galeria
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
How to update theme
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hello
When I try to activate the theme, this message appears: “This license key has been registered for the domain “xxxxxx” Please buy a new license.”
The website no longer exists, so I want to activate it on the new website.
i hope you can help me thank you
Hi,
We’ve replied to your email. Please check it.
Best Regards,
PenciDesign
