5222 comments found.
Hi, Purchased #44 Brooklyn Creative, The file is not there in the downloads. also issues with installing. please help to install it, or refund.
Hi,
you can find the installer under Brooklyn > Website Installer once you installed and activated the theme.
Kind Regards UT
Not able to install, It shows the link expired in wordpress while installing. also shows style.css is missing
Help me install.
You are installing the wrong package. See: https://knowledgebase.unitedthemes.com/docs/theme-is-missing-the-style-css/
Kind Regards UT
Still not working, Shows the link is is expired.
Maybe the max upload is limited on the server. Install it manually in this case: https://knowledgebase.unitedthemes.com/docs/basic-wordpress-installation/
the installation is not working, please refund and cancel the purchase
Hi I dont want the theme please cancel the purchase
We cant cancel it, you have to raise a refund. https://themeforest.net/refund_requests/new
can you help me install it so no need to refund it !!
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Nor one is responding in forum support chat
I need help installing it
Hi,
we are checking our threads multiple times a day. Whats your forum username, so we can check your open threads.
Kind Regards UT
its says link expired, not able to install it, If you have a bad product you should not sell it, instead of making the clients life difficult, help me install it or pay back
Please follow the instructions we already shared. If a link expires, the upload package is too big, which means you are not using the installable wordpress file or you use the correct file but your server has a max upload file size. That has nothing to do with the theme. If you need support, you can contact us directly on our support forum and we will helpyou as best as possible.
your next steps should be to install the theme via FTP to avoid and link expire issues.
Kind Regards UT
Hi,
Can you cancel all sites under my license because I copied the site locally and now the online site is no longer active.
thanks
thank you !
Hello, ‘Preview Video’ is set to ‘Autoplay Video on Mouse Hover’ and all 3 video formats are properly linked on my portfolio items. However, they work on my homepage only when I’m logged into my WordPress admin account. When I’m previewing in an incoginto window or I’m logged out from WP admin, the ‘Preview Video’ feature does not work. My website is https://fastcutstudio.com/ Your help would be much appreciated!
Hi,
please turn off the page optimize plugin and use the cache plugin and config provided here: https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/
Clear all caches and then try again.
Kind Regards UT
It worked! Thank you so much.
On theme demo 53, can you start with the music on, and have the option to turn it off?
Hi,
due to browser policies using sounds on websites without any user interaction before is not possible.
Kind Regards UT
I asked a question/conversation on the main support area and its now 2 months without any answer. We used this for several clients and have bought a lot of licences. but we are now considering removing it from the one we use. Its a great theme but with no answer and support you are stuck and your clients complain…
The last status was that you solved the issue ( according to the last conversation ) If you still have issues, please do not hesitate opening a new thread or re post on the last one.
Kind Regards UT
Hi. It is one more conversation but this solved it. If I can recommend it would be great for like us who have over 10 licensees if this have been more easy to find (I might be a bit blind :D ) It would have saved us a lot of time and complaints :()
What exactly do you mean?
I ment that there is still a conversation on your support page that not has had a reply yet. Started by me Oct 30th and the last I commented was Dec 30th. But there is still no answer. BUT! You solved the problem with your answer above. And that it might be great to show the link to the page that handles all serials for those who have a lot of licenses. 
Now I got one more question so opened a new conversation now.
Hi,
you received an answer to your new question. I wil leave the link for records here as well: https://my.unitedthemes.com/my-licenses/
Kind Regards UT
I installer the Demo 46 theme，and how can i change the particle color in some pages?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, I will probably buy the brooklyn theme but I have two technical questions. The theme that interests me particularly is the very minimalist number 25! Can you easily add a white margin around the images? Can we ensure that instead of squares the format is adapted to that of the images as in a masonry gallery? thank you in advance for your return.
Hi,
yes you can add a margin between the images – see this demo – you can use the image module we used there. https://themeforest.unitedthemes.com/wpversions/brooklyn/demo50/thailand/
Hi, regarding the Slider Revolution update to 6.6.19 to address the vulnerability, should it update with the theme? Or do I need to take additional steps to update Slider Revolution?
Yes please update the theme and it will also prompt you the slider update.
Kind regards UT
I tried updating my license however it says i don’t have support so I can’t leave a ticket to get any help. I’ve also moved my website to a different server, same domain but different IP and can’t update the theme cause I don’t have support anymore. Do I need to get a new License and get this one refunded? Help please
Hi, you can fully manage your license here: https://my.unitedthemes.com/my-licenses/
Kind Regards UT
Can i reset the theme options so they are back to defaul? I have made so many changes that it has lost shape. I am unable to redo and see where i changed.
Hi,
yes under Import / Export Tool you can reload the desired demo config on the right side
Kind Regards UT
why cant i import demo 53 as a template?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, I will probably buy the brooklyn theme but I have two technical questions. The theme that interests me particularly is the very minimalist number 25! Can you easily add a white margin around the images? Can we ensure that instead of squares the format is adapted to that of the images as in a masonry gallery? thank you in advance for your return.
?
Hi,
I have a short question. I’m using the image gallery with landscape images. Do you have CSS to fully show the images on mobile without cropping them?
Thanks in advance kasenga
Hi,
CSS does not help here since images are cropped based on the settings made.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi I can’t find a WooComerce example anywhere in your demos. I am particularly interested in this design: brooklyn/demo44/
Payment process, product archive, single product page… Are there demo sites?
I get this error message on some of the blog post on the category pages:
/! elementor – v3.17.0 – 25-10-2023 */ .elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=”.svg”]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block} /! elementor – v3.17.0 – 25-10-2023 */ .elementor-widget-text-editor.elementor-drop-cap-view-stacked
Hi,
this code seems to be related to the elementor plugin. Did you check its settings first? Please contact us in our support forum in case you need further assistance.
https://themeforest.net/item/brooklyn-responsive-multipurpose-wordpress-theme/6221179/supportKind Regards UT
Hello, Great Theme! I have a pre-sale question: Yo have a multipage demo version of #2 Web Marketing / Video Agency ?(https://themeforest.unitedthemes.com/wpversions/brooklyn/demo2/)
Thank you!
Hi,
each demo does support multipages and you can easily import elementds from other demos using the template loader.
Kind regards UT
Hi, i got a notice from worddefence about Slider Revolution vulnerability.
I see in Dashboard we have Version 6.6.14.
At this link https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/revslider/slider-revolution-6615-authenticated-author-arbitrary-file-upload it says version prior to 6.6.15 (including 6.6.15) are vulnerable to arbitrary file uploads.
When are we getting an update of the Slider Revolution plugin?
Thanks in advance!
Hi,
we will push it live on our in next few minutes, so that the update will occur in your Dashboard.
Kind Regards UT
We havent seen any update in our Wordpress Dashboard yet…!
Update will arrive soon – stay tuned.
Kind Regards UT
the font size does not change when i tried to set the size to something bigger than default.. can you please help? thanks
hi?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi team, where is located the option to set business schedule?
I cannot find it anymore.
Thanks in advance
Hi,
in Theme Options > Advanced > Maintenance Mode
Kind Regards UT
Great Theme….. only need a Shop Version…....!!
