39340 comments found.
Hi, is it possible to add a contact form in the following manner?
the contact form will have the option to register for a conference that has also workshops and this workshops have limited seats. Is it possible to list the number of seats and see how many avalilable for each wokshop? Also a complete registration should take place only once successfull payment took place with a local payment provider. ( what should I choose here in order to register a person ) Can these entries be seen afterwards on what workshop each participant registered?
Thanks!
Hello @demanuelf23
You can use Avada forms to register the users as mentioned in our YouTube video here => https://bit.ly/47D7E9p however the form itself can not read fields from a specific custom post type so that will require you to look for a customised solution, same goes for the payment process, it can not be used for accepting payments from users.
Regarding entries, you can definitely see them if you have the submission method set as “save to database” as well.
If you need further assistance with anything else, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
So you say that ACF Pro is bundled with Avada, but frankly you haven’t updated it in 2 months. Now there is a security patch needed!! WHEN UPDATING!! please release!! ASAP
Hello @jwhawkes
Yes, ACF Pro is bundled with Avada, and the latest version, 6.2.5, which contains security fixes was only released yesterday evening. Since the Avada team takes security very seriously that update is already available through our server and you should be able to install it.
Thanks
-Ammar
So you say that ACF Pro is bundled with Avada, but frankly you haven’t updated it in 2 months. The bundled version right now has a serious security flaw and we can’t update the plugin due to the way you’ve licensed it. Are you ever going to update the plugin? You’ve updated other bundled plugins in the past couple months. Why not ACF? I caution anyone from using any bundled plugins from Avada if Theme Fusion isn’t going to support them long-term. The theme itself is great. I have nearly 30 sites built on it. But I have security holes on every one of them because of this.
Hello @emergingdzns
Yes, ACF Pro is bundled with Avada, and the latest version, 6.2.5, which contains security fixes was only released yesterday evening. Since the Avada team takes security very seriously that update is already available through our server and you should be able to install it.
Thanks
-Ammar
Ho un grande problema dopo l’aggiornamento del tema e delle patch di avada. Mi chiede di attivare Avada Builder ma quando clicco sul bottone mi restituisce un errore “La pagina non funziona www.xxxxx.org al momento non è in grado di gestire la richiesta. HTTP ERROR 500 Il sito ovviamente è scorretto e non riesco a ripristinarlo. Mi aiutate urgentemente? Ho le licenze acquistate e registrate.
Hello @sandradmin
A 500 Internal error can actually be caused due to multiple reasons, we have a detailed document post available for this here => https://avada.com/documentation/500-internal-server-error/ however if you need further assistance, it will require you to open a support ticket with our team so this can be checked.
Click Here to Get Avada Support
Thanks
-Ammar
Ho verificato tramite il vostro link i parametri ma il problema persiste. Ho inoltrato il problema al supporto Avada e attendo una cortese risposta.
Hello There
Sure, we will get back to you very soon 
Thanks
-Ammar
Thanks for all
We’re glad to assist.
Hello @iendsrl
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Bootstrap doens’t work? What framework is used here? No documentation abou it.
Hello @sopedro
Avada uses a customised version of Bootstrap actually and since its part of theme files, there is no documentation as customisation is not covered into support, if you need further assistance with anything else, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, I’m working on a banner in the Global Layout header and trying to use a True/False field in the Options sub-pages to control its visibility. I usually do this by using the field name and its value in the Rendering Logic field.
However, this method isn’t working with the Options page. Do you have any guidance or suggestions?
Hello @CezarGroup
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
What is the quickest and best way to install the latest version of LayerSlider 7.9.6 if I’ve downloaded the latest theme files? Is there a particular set of files within plugins I can manually upload?
Hi,
You can update to the latest version of the bundled plugins directly from WP dashboard -> Avada -> Plugins page.
No manual update needed.
Thank you. – Abbas
Hi I have the Avada Nutritionist Theme, I’d like to import a newer one, however it only shows all themes prior to the “Retro” available to import within the theme section. Do I need to update something to have the new themes available to import?
Hi,
Yes, please see that you’re on the latest version of Avada to be able to use all the newest prebuilt sites. Current Avada version is 7.11.3
Important Update Info -> http://bit.ly/1FAmQpu How to Update -> https://avada.com/documentation/how-to-update-the-avada-website-builder/ Avada Patcher -> http://bit.ly/1QSd8Ol
Thank you. – Abbas
Hi, could you please tell me if your theme intégrated the gravity forms pro plugin ? Thanks. Best Regards
Hello @Mwiaou
We have our own Avada Forms that you can checkout here => https://avada.com/feature/form-builder/ however we also have compatibility with Gravity Forms plugin and do have users on that plugin, with that being said, Gravity forms have multiple add Ons and we have not officially tested each of them with Avada.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hello, I would like to know if it is possible to customize through the WordPress backend with your theme. Specifically, can I create custom posts (with the fields I want) and customize the visual appearance from the backend?
Hi,
Avada comes with the ACF Pro plugin bundled for free. You can create custom post types and fields with that and embed those in your pages/posts/layouts freely.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 prebuilt sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada prebuilt sites -> https://avada.com/prebuilt-websites/ - Avada Quick Start Guide -> https://avada.com/documentation/avada-quick-start-guide/
Thank you. – Abbas
Post cards show not only published posts but scheduled too.
Hello @ISODATA
We suggest you to open a support ticket with our team so this can be checked further, as the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Purchased a support extension and have no access to it. Tried refreshing support status on the Avada portal and still states it’s expired. Emailed Avada support and haven’t heard back in days. Losing close to a week of paid support because of this issue. What’s going on?
Hi Derek,
I checked your ticket history and do not see a new ticket/query from you. The latest ticket you sent us was in August. I’ve sent you a message in the latest ticket. Please reply there and provide the info we requested so we can check this for you.
Thank you. – Abbas
I purchased Avada from ThemeForest on 02/25/2021. I used it in a dev environment for a while but forgot about it. Now, when I try to recover the license, I’m getting an error: “The purchase code is already being used on another staging domain.” Entering the purchase code prompts me to log in to Avada, but importing via Envato gives me an error: “There was an error when attempting to register your account. All Avada purchases on that Envato account are already being used on another Avada account.” Can anybody help me?
Hello @rauhul011093
You can always reset your purchase code via your own my.avada.com dashboard, we have given complete freedom to our customers on how they want to use their purchase code abiding by the license rules and regulations, to learn more about how you can reset it simply read our documentation here => https://avada.com/documentation/how-to-use-my-avada/
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
i dont have na avaada account, so when i try to register and click “Import from Envato” i get the error “There was an error when attempting to register your account. All Avada purchases on that Envato account are already being used on another Avada account.” What does that mean? i dont have any other email address.
Hi,
As this area is meant for presale queries/generalties, for your issue you can reach us directly via the form on the following page and explain your issue and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you.
Hello, I’m experiencing issues with my mobile experience. The font sizes are not resizing as small as I’d like them. Are there any settings to set header font sizes for mobile?
Hi,
You can enable responsive typography so headers (h1, h2 etc) are scaled down automatically on smaller screens.
For details on Responsive Typography setup in Avada, please see: https://avada.com/documentation/responsive-headings/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues please create a support ticket with our team on the below page and we will get back to you as soon as possible.
https://avada.com/documentation/how-to-register-for-my-avada/
Thank you. – Abbas
Hi Avada Team,
After Last Update it seems theme elements are not getting loaded in Edge Browser. Any Fix to that?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Is there social login feature like Wordpress.com
Hi,
We don’t have a social login feature from Avada side. You can try a 3rd party plugin for that if needed.
Thank you. – Abbas
Unfortunately despite all my attempts to resolve the mixed content error caused by template’s fusion-gfonts content uploads it continues to throw a ‘connection untrusted’.
Hello @Tangello
Mixed content error mostly depends on your URL or server SSL settings, however our team will need more information on this to provide you with a more solid response, can you kindly send us a support ticket so we can get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there, since I made an update, I can’t use Avada Builder in the products pages. Do you know why? Do I have to activate something somewhere? Thanks for your help
Hello @GreggBazin
Can you kindly check and make sure that your product post type is enabled from the builder options, we have a very detailed article that you can read about it here => https://avada.com/documentation/how-to-use-the-avada-builder-options/#toc_Post_Types
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
strong> Click Here to Get Avada Support
Thanks
-Ammar
You’re my hero! I didn’t know this section. Thanks a lot for such reactivity, amazing team !!!
You are most welcome
Have a good day!
when install this theme my site got down ‘Gateway time-out Error code 504’
i need refund now this theme not good
Hello @KhaledAlfishawy
A gateway timeout error can be due to multiple reasons, most probably a server specific issue that needs checked, it could be due to some of your server / hosting limits.
Our team will gladly take a look into this issue for you and provide support however we will need you to open a support ticket with our team so this can be checked.
Regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://themeforest.net/page/customer_refund_policy
Click Here to Get Avada Support
Thanks
-Ammar
Hi i think now problem in my server The website was work good and when i install your theme it go down so there is a problem on your theme i think it makes load in server or need alot of resources from the server So there is aproblem in it and i need refund I lost the trust in this theme
I made a support ticket and no replay too
Hi
Our team is working fewer hours on the weekend. We will be responding to you shortly
We look forward to helping you!
Thank you, Shaminder
